Resolver

Solution Consultant

Implementation Consultant

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As a Solution Consultant at Resolver, you will be a customer advocate, guiding SaaS implementations by understanding needs, providing recommendations, and configuring software. You will collaborate with consultants and project managers on implementations typically lasting 3-6 months. Your responsibilities include leading software implementations, educating customers, creating designs, managing projects, gathering requirements, configuring software, and delivering training. You will also support pre-sales activities and share market feedback with product management.

<em style="background-repeat: no-repeat;outline: none;font-style: italic;color: rgb(38,50,56);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;">Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both. There will be times where we’ll need you to be at our London office.As a Solution Consultant, you live to delight customers by solving business problems with technology. You are a customer advocate, who helps guide Resolver’s SaaS implementations by separating wants from needs, providing recommendations, configuring off-the-shelf software and administering training on best practices.&nbsp;You'll&nbsp;partner with Consultants, Solution Architects and Project Managers to impress customers with implementations that typically take 3- 6 months - but don't worry, you'll be working on multiple projects at once that will keep things interesting but not overwhelming!You’ll get to work with a passionate, proactive team who will support you to be successful as you grow professionally. You’ll collaborate daily and your voice will contribute to a great organization (that’s us by the way!) About Resolver:Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.&nbsp;We are ambitious in both our mission and our culture. As a business within <a href="https://www.kroll.com/en">Kroll</a>, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada’s Great Places to Work eight years in a row!&nbsp;Your day-to-day: Let's break it down!&nbsp;Project Delivery (90%) Measures of success: customer feedback (NPS, references), peer feedback, utilization,&nbsp;and&nbsp;project margin&nbsp; You’ll enable customers to take maximum advantage of our software by leading and participating in the delivery of software implementations.Consultation<ul><li>Educating customers on what’s required for successful implementations</li><li>Creating design alternatives, producing work estimates, recommendations, and securing agreement on designs that satisfy customer requirements and reflect industry best practices</li></ul>Project Management<ul><li>Establishing a shared vision of project success during project initiation and confirming a common understanding of project scope, delivery approach, task ownership, and deliverables</li><li>Controlling and communicating project scope, schedule, budget, and risk to customers and management</li><li>Leading regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize “time to value”</li></ul>Business Analysis<ul><li>Gathering and documenting customer functional and technical requirements</li></ul>Configuration<ul><li>Configuring the software based on the solution design performing quality assurance to minimizing rework (no coding required)</li></ul>Training<ul><li>Delivering administrator, train-the-trainer, and end-user training sessions, and authoring training materials as required (including documents, decks, videos, etc.)</li></ul>Presales Support (5%)&nbsp; Measures of success:&nbsp;&nbsp;timely and accurate work estimates,&nbsp;Statements of Work, development of estimation processes,&nbsp;and tools<ul><li>Collaborate with the Sales team and lead presales activities with customers which result in a common understanding of project success factors,&nbsp;scope&nbsp;of work, and cost of the required Services.</li></ul>Product Management (5%) Measures of success:&nbsp;evidence of capturing and sharing relevant market feedback&nbsp;&nbsp;<ul><li>Establishes a communication channel with Product Management to share market feedback and gain insight into the product roadmap</li></ul>People who Excel:<ul><li>2 - 4 years of prior experience in delivering enterprise off-the-shelf software or incident management solutions</li><li>Experience with Visio, MS Project, MS Office, and CRM’s such as Salesforce</li><li>Experience within Incident Management, Investigation and Case Management, Security Risk Management is a bonus but not a must have!&nbsp;</li><li>You love to make customers happy regardless of any obstacle!</li><li>You’re a go-getter with an excellent ability to manage ongoing projects simultaneously</li><li>You have exceptional communication skills and get pumped speaking with customers</li><li>You’re a self-starter who can take charge of tasks with minimal direction (we’re not fans of micro-management)</li><li>You’re accountable for your work! You take the time to invest in research, learning, and practice to make yourself an expert in your field!</li></ul><div style="background-repeat: no-repeat;outline: none;font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-weight: 400;line-height: 20.0px;margin: 10.0px 0.0px;color: rgb(51,51,51);font-style: normal;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;">What we’ll give you in return</div><div style="background-repeat: no-repeat;outline: none;font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-weight: 400;line-height: 20.0px;margin: 10.0px 0.0px;color: rgb(51,51,51);font-style: normal;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;">Resolver has been recognized as a Great Workplace. Culture isn't just something we write about (although we do), we live our values and challenge each other to be our best selves. We invest in Resolverites who will grow with us.&nbsp;We have a comprehensive rewards package to show our team our appreciation for everything they do:</div><ul style="background-repeat: no-repeat;outline: none;margin: 1.0em 0.0px;padding: 0.0px 0.0px 0.0px 40.0px;list-style: inside disc;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><li style="background-repeat: no-repeat;outline: none;list-style: inherit;margin-left: 25.0px;">Benefits:&nbsp;Paid by us for health and dental, life assurance, income protection, travel insurance as well as pension matching. We also offer a wellness/fitness reimbursement, that can go towards things like gym memberships, yoga classes, team sport fees or a bike.</li><li style="background-repeat: no-repeat;outline: none;list-style: inherit;margin-left: 25.0px;">Professional Development:&nbsp;We have an external learning budget to help you grow and develop. We host a learning workshop about every 6 weeks on topics like Time Management, Self-Awareness and Giving Feedback; we also have e-learning to meet the needs of our remote team. We offer a Career Development Program to help you identify and build your skillsets for internal growth opportunities and beyond. We also have a Coaching Program for all our managers. We know how important it is to have a good boss, so we invest in their development.</li><li style="background-repeat: no-repeat;outline: none;list-style: inherit;margin-left: 25.0px;">Vacation:&nbsp;It's open, which means we don't worry about an accrual clock.</li><li style="background-repeat: no-repeat;outline: none;list-style: inherit;margin-left: 25.0px;">Flexibility &amp; Trust:&nbsp;We enable our team to create a work environment that will set them up for success. We hire adults and we trust you to manage your outcomes. Day-to-day, everyone is given the option to decide whether they want to work remote or in-office depending on the needs of their role.</li><li style="background-repeat: no-repeat;outline: none;list-style: inherit;margin-left: 25.0px;">In the Office:&nbsp;If you choose to come into the office, you will have access to snacks, beverages &amp; team socials too, including the folks who are remote! Our London office is 1 minute from London Bridge Station &amp; 2 mins from Borough Market!</li></ul>Interested?!If you want to work in a highly collaborative environment and are committed to making a difference, we’d like to meet you. We truly appreciate all interest and will happily reply to qualified candidates. Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at careers@resolver.com

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ISS Stoxx

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The Manager of Data Operations - Governance will lead a team of analysts to profile data. Responsibilities include team leadership, performance reviews, and ensuring team goals are met. The role involves managing workflows, enforcing quality assurance, and contributing to methodology and procedure development. Collaboration with cross-functional teams is essential, as is responding to client queries and supporting product enhancements. The candidate will need to have at least 6+ years of experience in a fast-paced environment with at least 2-3 years of experience of leading a team.

ISS STOXX GmbH, through its group companies, is a leading provider of comprehensive and data-centric research and technology solutions that help capital market participants identify investment opportunities, detect qualitative and quantitative portfolio company risks, and meet evolving regulatory requirements. With roots dating back to 1985, we today deliver world-class benchmark and custom indices across asset classes and geographies and serve as a premier source of independent corporate governance, sustainability, cyber risk, and fund intelligence research, data, and related offerings. Our products and services give clients the scale and leverage they need to grow their business more effectively and efficiently.

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Let’s be #BrilliantTogetherISS STOXX is actively hiring a Manager - Data Operations - Governance for Mumbai (Goregaon East) location.<div><div>Overview:</div></div>Institutional Shareholder Services Inc. (ISS) is the world’s leading provider of corporate governance and responsible investment (RI) solutions for asset owners, asset managers, hedge funds, and asset service providers. ISS’ solutions include: objective governance research and recommendations; RI data, analytics, and research; end-toend proxy voting and distribution solutions; turnkey securities class-action claims management; and reliable global governance data and modeling tools.Please visit <a rel="noopener noreferrer" target="_blank" href="http://www.issgovernance.com">www.issgovernance.com</a>Responsibilities:PEOPLE MANAGEMENT<ul><li>Recruitment, coach, mentor, and develop a team of analysts to profile data for a given content pillar and market</li><li>Undertake performance reviews to ensure that each team member works towards clearly defined team goals</li></ul>OPERATIONAL MANAGEMENT<ul><li>Plan manpower capacity and scheduling to ensure SLA and goals are met / exceeded</li><li>Manage workflow queues to ensure timely delivery of data profiles in accordance with established production schedules</li><li>Enforce quality assurance and controls to ensure accuracy levels meet / exceed targets</li></ul>PROCESS/METHODOLOGY CUSTODIANSHIP – collaborate with Data colleagues across locations to:<ul><li>Develop and maintain methodology and procedures manuals for data collection.</li><li>Enforce compliance of staff with established data collection and quality procedures.</li><li>Analyze performance metrics (timeliness, efficiency, quality, controls) and implement opportunities for continuous improvement.</li><li>Research, recommend, and implement technology and content opportunities to improve product quality and operational efficiencies.</li></ul>PRODUCT SUPPORT<ul><li>Collaborate with other teams across functions (i.e., Research, ICS, Product, Development, QBIT) in support of planned product enhancements and extensions</li><li>Respond to queries from internal and external clients</li></ul>Qualifications:<ul><li>At least a Bachelor’s degree in Finance, Economics, Geology, or similar field of study.&nbsp;&nbsp; A post-graduate degree is a plus.</li><li>A minimum of 6+ years years relevant working experience in a high-quality and hard deadline-driven environment, with at least 2-3 years leading a small team.&nbsp;&nbsp;</li><li>Knowledge of corporate governance and/or financial markets is an advantage.</li><li>Good judgment in assessing available information and understanding the downstream effects of data decisions on final product outputs.</li><li>Effectiveness in working with cross-functional teams.</li><li>Takes pride in developing people.</li><li>Excellent oral and written communication skills.</li><li>Strong analytical and problem-solving skills, with clear attention to detail.</li><li>Highly motivated, independent, results-oriented, and possesses a strong sense of ownership.</li><li>Must be willing to work on a flexible shift schedule.</li></ul>#MIDSENIOR#ESG#LI-GS1What You Can Expect from UsAt ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.&nbsp;Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.&nbsp;Let’s empower, collaborate, and inspire.&nbsp;Let’s be #BrilliantTogether.About ISS STOXXISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.&nbsp;Founded in 1985 as Institutional Shareholder Services (ISS) Inc., ISS Governance is a leading global provider of independent and objective shareholder meeting research and recommendations, providing multiple voting policy choices as well as end-to-end workflow solutions for institutional investors. More than 1,600 clients worldwide utilize ISS Governance’s actionable expertise to help them make informed investment stewardship decisions, and to help them manage their voting responsibilities. Covering over 50,000 meetings annually, ISS Governance leverages its extensive global footprint, deep experience, high quality data and analysis, unified client support, and technology infrastructure to continuously evolve and extend its innovative suite of solutions to meet clients’ evolving portfolio, fiduciary, and stewardship requirements.&nbsp;Visit our website: <a rel="noopener noreferrer" target="_blank" href="https://www.issgovernance.com">https://www.issgovernance.com</a> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;View additional open roles: <a rel="noopener noreferrer" target="_blank" href="https://www.issgovernance.com/join-the-iss-team/">https://www.issgovernance.com/join-the-iss-team/</a> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”).&nbsp; All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.&nbsp;

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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Data Structures and Algorithms

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