Reveal

Customer Success Manager

Instructional Designer – Sales Enablement

Senior Ruby Engineer

Senior Software Development Engineer in Test

Deal Desk Analyst

Revenue Operations Analyst

GTM Systems Manager

Account Executive, Enterprise

Account Executive, Enterprise - Washington DC/Baltimore/Philadelphia Area (Law Firm)

The Customer Success Manager at Reveal helps customers maximize value from the software platform by building relationships, understanding objectives, mitigating risks, and identifying adoption/upsell opportunities. This role involves proactive management of multiple accounts, ensuring successful onboarding, communicating effectively with client management, and driving product adoption. The manager will conduct Quarterly Business Reviews, track usage metrics, provide feature walkthroughs, and collaborate internally to address challenges and influence the product roadmap, serving as the voice of the customer.

Senior Software Engineer, Python

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3>Job DescriptionPosition: Customer Success ManagerReports To: VP Customer SuccessLocation: ChicagoJob OverviewThe Customer Success Manager is responsible for helping customers obtain the most value from Reveal’s software platform. As a member of Reveal’s Customer Success team, you will build relationships, understand customer objectives and challenges, determine, and mitigate customer risk, and identify product adoption and upsell opportunities.The ideal candidate has strong business acumen and empathy to place oneself in a “client’s shoes,” as well as demonstrated success within the eDiscovery or data forensics industries. Strong organization and time management skills are required to proactively manage and drive product adoption. Success criteria within the role will be tied to an ability to be a trusted client partner who can effectively identify and mitigate account risk and rally all levels of Reveal management to retain and ultimately increase our customers’ usage of all Reveal products.From your seat in our beautiful new office in downtown Chicago, you will have access to many teammates to help respond to clients timely. Our office is in the heart of the loop with very convenient access to all major public transportation lines. Please be aware we are onsite with a traditional five-day work week schedule. This is a fully in-person role.Responsibilities & Duties<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Work closely with clients to ensure successful onboarding onto the Reveal platform.</li><li class="leading-relaxed">Ability to multi-task and proactively manage the needs of multiple accounts.</li><li class="leading-relaxed">Communicate effectively with all levels of a customer’s management team, instilling a sense of confidence in Reveal’s ability to resolve application issues.</li><li class="leading-relaxed">Understand customer health and proactively mitigate renewal risk.</li><li class="leading-relaxed">Manage and drive customer escalations to completion.</li><li class="leading-relaxed">Hold Quarterly Business Reviews with customers to discuss the relationship and gauge satisfaction.</li><li class="leading-relaxed">Identify upsell opportunities to add revenue and employ strategies to drive additional product usage.</li><li class="leading-relaxed">Track and report usage metrics and identify trends, risks, and opportunities.</li><li class="leading-relaxed">Provide feature walkthroughs for the latest product releases.</li><li class="leading-relaxed">Collaborate with internal teams to address customer challenges.</li><li class="leading-relaxed">Establish and provide eDiscovery strategies and best practices using the Reveal platform.</li><li class="leading-relaxed">Build and cultivate strong customer relationships.</li><li class="leading-relaxed">Serve as the voice of the customer internally to influence the product roadmap and to ensure features meet customer needs.</li></ul>Characteristics<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Driven, collaborative individual who is a team player.</li><li class="leading-relaxed">Excellent organization and time management skills to handle multiple, competing demands.</li><li class="leading-relaxed">Ability to quickly learn and understand technology.</li><li class="leading-relaxed">Problem solver with strong attention to detail.</li><li class="leading-relaxed">Excellent written and oral communication skills to manage expectations</li></ul>Education & Experience<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor's in technology (computer science, IT, etc.) or legal field (Paralegal, JD).</li><li class="leading-relaxed">5+ years’ experience in account management or consulting within eDiscovery, data forensics, or legal industry.</li><li class="leading-relaxed">Reveal, Brainspace, ACEDS, or other eDiscovery certification(s).</li><li class="leading-relaxed">Proven track record in Sales, Customer Success, or Support in Legal and/or eDiscovery technology.</li><li class="leading-relaxed">Prior experience in collaborating with and building strong relationships with clients.</li><li class="leading-relaxed">Project Management experience and/or PMP certification preferred.</li></ul>This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.Hiring PolicyThis job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.Reveal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reveal does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.Reveal considers candidates with existing visas but does not sponsor new visa applications.For Illinois-based roles, the budgeted annual salary range is $93,500 to $110,000. Compensation for this role will depend on a number of factors, including a candidate’s qualifications, skills, competencies, and experience, and may fall outside of the range shown. Reveal offers a competitive total rewards package, which includes the Benefits and Perks set forth above.

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zeta

Program Manager - Chronos

Lead Software Development Engineer Backend

Software Development Engineer I - Frontend

Software Development Engineer II

Sr. Program Manager

Software Development Engineer in Test II

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Site Reliability Engineer I

Data Scientist II

In this role, you will be leading a complex client program focused on Health Savings Account (HSA) solutions, partnering with U.S.-based healthcare benefit administrators to drive the successful launch and adoption of our platform. As a Program Manager, you will be responsible for orchestrating cross-functional teams to deliver seamless, compliant, and scalable solutions. You will work closely with clients and internal stakeholders to ensure program alignment, execution, and long-term success. This high-impact, client-facing role involves program planning, execution, risk management, and governance, ensuring on-time, on-quality, and on-budget delivery, contributing to the organization's growth in the rapidly evolving health-tech space.

Associate Product Manager II

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by <a href="https://en.wikipedia.org/wiki/BhavinTurakhia" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Bhavin Turakhia</a> and Ramki Gaddipati in 2015.Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. Zeta has raised $400 million at a $2 billion valuation from Softbank, UHG, Mastercard, and other investors.Learn more @ <a href="http://www.zeta.tech/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">www.zeta.tech</a>, <a href="https://careers.zeta.tech/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">careers.zeta.tech</a>, <a href="https://in.linkedin.com/company/zetasuite" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Linkedin</a>, <a href="https://twitter.com/zetasuite" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Twitter</a>About the RoleIn this role, you will be leading a complex client program focused on Health Savings Account (HSA) solutions, partnering with U.S.-based healthcare benefit administrators to drive the successful launch and adoption of our platform. As a Program Manager, you will be responsible for orchestrating cross-functional teams to deliver seamless, compliant, and scalable solutions. You will work closely with clients and internal stakeholders, including Product, Engineering, Compliance, Operations, and Data, to ensure program alignment, execution, and long-term success.This is a high-impact, client-facing role where you will play a central part in program planning, execution, risk management, and governance. Your role will be crucial in ensuring the on-time, on-quality, and on-budget execution of the program. By driving operational excellence and client satisfaction, you will directly contribute to the growth and strategic success of the organization in the rapidly evolving health-tech space.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Planning and Strategy - Collaborate with client counterparts to understand the overall scope of the program, timelines, bottlenecks, and other key factors, and develop a high-level strategy and plan to achieve the strategic objectives and business goals.</li><li class="leading-relaxed">Program execution and governance - Make significant contributions to the overall program execution. Ensure that all rituals are followed religiously, risks are identified well in advance and communicated, work on mitigation plans, and ensure that asynchronous updates are shared with relevant stakeholders without fail. Lead the daily and weekly cadences, as well as governance calls with senior client counterparts.</li><li class="leading-relaxed">Collaboration - Liaising with various product and release engineering teams at Zeta to assess the scope of changes a solution under consideration may require and determine a feasible, optimal release date that meets all business requirements.</li><li class="leading-relaxed">Platform understanding - Develop a deep understanding of the Tachyon platform and associated functional and technical concepts, including various types of product and policy configurations, platform capabilities around integration and extension mechanisms, data transmission, and data migration. Be hands-on and try out the various platform capabilities, including APIs, etc., to build a first-hand understanding and know-how of the platform.</li><li class="leading-relaxed">Stakeholder Management - Work closely with both external stakeholders (clients, vendors, etc.) and internal stakeholders (solution engineers, data engineers, product teams, etc.) to ensure smooth program execution. Also, work with the respective teams to handle any issues or escalations reported by the client or vendors.</li><li class="leading-relaxed">Resource Management -Identify and allocate resources, including budget, personnel, and equipment, to ensure effective utilization. Develop and manage the program budget, ensuring cost-effectiveness</li><li class="leading-relaxed">Change Management-Implement effective change control processes to manage alterations to the program scope, schedule, and resources. Communicate changes to stakeholders and ensure alignment.</li><li class="leading-relaxed">Training - Complete the courses that form part of the training curriculum to deepen your understanding of the Tachyon Platform and its various modules.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Skills</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Data-oriented</li><li class="leading-relaxed">Bias for action</li><li class="leading-relaxed">Exceptional program management skills</li><li class="leading-relaxed">Logically strong first principles thinker</li><li class="leading-relaxed">Excellent written/verbal communication and interpersonal skills, especially with external stakeholders</li><li class="leading-relaxed">Excellent interpersonal, organizational, leadership and mentoring ability</li><li class="leading-relaxed">Rigorous attention to detail</li><li class="leading-relaxed">Ability to thrive in ambiguous business environments and scale with limited resources</li><li class="leading-relaxed">Strong understanding of project management methodologies, processes, and tools.</li><li class="leading-relaxed">Ability to understand technical concepts on SaaS offerings via cloud (AWS), APIs, etc.</li><li class="leading-relaxed">Self-motivated with a drive to learn and adapt to new and ever-changing project demands</li><li class="leading-relaxed">Strong stakeholder relationship management skills – able to influence and manage the expectations of senior executives internally and externally.</li><li class="leading-relaxed">Hands-on, i.e. ‘roll-up-your sleeve’ attitude</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Experience & Qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">8+ years of experience in Technology and Delivery roles,</li><li class="leading-relaxed">Must have been involved in managing and delivering large cross-functional programs from inception to launch</li><li class="leading-relaxed">Prior experience in a client-facing role with medium to large clients</li><li class="leading-relaxed">Experience with B2B enterprise, SaaS / Cloud-based products is a strong plus</li><li class="leading-relaxed">Enterprise SaaS company should have some or all of the following characteristics : Software Characteristics Must have APIs & Implementation must involve some degree of integration with other systems</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Equal Opportunity</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success</li></ul>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.