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Rippling is seeking a customer-obsessed Technical Account Manager (TAM) to join its rapidly scaling team. This role involves managing long-term relationships with enterprise customers, understanding their HR, payroll, benefits, and IT needs, and driving adoption of Rippling's product suite. The TAM will build strong customer relationships, provide white-glove guidance through key milestones, triage critical issues, and collaborate cross-functionally to ensure customer success and product adoption.

Senior Engineering Manager

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the role</h2>We are looking for a customer-obsessed Technical Account Manager (TAM) to join our rapidly scaling TAM team. As part of our dedicated Customer Success organization, you will work closely with our rapidly scaling and maturing customers to understand their needs, demonstrate where our product can solve their problems, and help drive their adoption of our product suite. You will own the key admin relationships, and be responsible for turning customers into long-term champions, developing account strategy, and enabling our customers, all while providing an impeccable customer experience along the way. If you are a self-starter, find yourself constantly taking on new challenges, working feverishly until you find solutions, and pride yourself in providing an excellent customer experience, you're in the right place!The Technical Account Management team manages long-term relationships with our growing and complex customers by becoming their trusted advisor. Our team of 30+ TAMs - spread across more than 15 states in the US - partners cross-functionally from account management to product to engineering and more. Since the TAM team’s inception, we have partnered with hundreds of customers ensuring their adoption of key products and success on our platform.**Please note we will not be hiring in the San Francisco Bay Area or New York City Metro.**<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What you will do</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Build long-lasting relationships by owning a book of business of our enterprise customers, building relationships with your key stakeholders, and building advocates by providing an above-and-beyond customer experience</li><li class="leading-relaxed">Offering white glove guidance through key customer milestones such as open enrollment, end of year payroll filing, and company wide re-orgs</li><li class="leading-relaxed">Increase adoption by driving customer adoption of key features, new product releases, and best practices</li><li class="leading-relaxed">Triage critical customer issues to resolution</li><li class="leading-relaxed">Ensure customers feel well supported with your sense of urgency and advocacy for their questions, issues, and escalations</li><li class="leading-relaxed">Work directly with customers to understand their HR, payroll, benefits administration, and IT workflows</li><li class="leading-relaxed">Master the product suite, and the nuances of our offerings</li><li class="leading-relaxed">Work cross functionally with internal partners in support, product, and engineering</li><li class="leading-relaxed">Identify and qualify add-on opportunities and support renewal negotiations in partnership with your Account Manager counterparts</li><li class="leading-relaxed">Act as the escalation contact for critical incidents impacting customers</li><li class="leading-relaxed">Collaborate with Support and Engineering to ensure rapid resolution, delivering full root-cause analyses (RCA) post-incident</li><li class="leading-relaxed">Proactively communicate with clients during high-impact issues, maintaining transparency</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What you will need</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3+ years of work experience at a SaaS company in a customer-facing role</li><li class="leading-relaxed">Preferred: Experience working at a technology-focused PEO or HRIS</li><li class="leading-relaxed">Stellar written and verbal communication skills</li><li class="leading-relaxed">Track record of building strong customer relationships</li><li class="leading-relaxed">Hunger to work extremely hard on a growing team</li><li class="leading-relaxed">Flexibility with changing job duties and responsibilities</li><li class="leading-relaxed">Excellent at time management, prioritizing tasks and adapting on a day to day basis</li><li class="leading-relaxed">Passion for training both customers and internal teams</li><li class="leading-relaxed">Interest in actively working with product and engineering teams</li><li class="leading-relaxed">Bonus points for experience with payroll, health insurance, HRIS, or IT</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Additional Information</h2>We are an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. We are committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email <a href="mailto:accomodations@rippling.com "mailto:accomodations@rippling.com"" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">accomodations@rippling.com</a>We highly value having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of an office), working in the office, at least three days a week under current policy, is considered to be an essential function of the employee's role.This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location <a href="https://www.rippling.com/pay-transparency "https://www.rippling.com/pay-transparency"" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">here</a>.A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.#li-remote#li-hybridThe pay range for this role is:74,277 - 110,000 USD per year (US Tier 2)70,151 - 105,000 USD per year (US Tier 3)

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This position is for a Senior Associate in the Asia Pacific (APAC) B2B marketing team at InMobi Advertising, reporting to the Integrated Marketing Manager for APAC. The role supports InMobi Exchange, InMobi DSP, and Glance B2B, focusing on brand equity, thought leadership, and lead generation. Responsibilities include executing integrated marketing campaigns across various channels like events, social media, digital, and email, managing content assets, and collaborating with internal teams and industry bodies. The ideal candidate is a creative, analytical, and strategic thinker with 2-3 years of integrated marketing experience.

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InMobi Advertising is a global technology leader helping marketers win the moments that matter. Our advertising platform reaches over 2 billion people across 150+ countries and turns real-time context into business outcomes, delivering results grounded in privacy-first principles. Trusted by 30,000+ brands and leading publishers, InMobi is where intelligence, creativity, and accountability converge. By combining lock screens, apps, TVs, and the open web with AI and machine learning, we deliver receptive attention, precise personalization, and measurable impact.Through Glance AI, we are shaping AI Commerce, reimagining the future of e-commerce with inspiration-led discovery and shopping. Designed to seamlessly integrate into everyday consumer technology, Glance AI transforms every screen into a gateway for instant, personal, and joyful discovery. Spanning diverse categories such as fashion, beauty, travel, accessories, home décor, pets, and beyond, Glance AI delivers deeply personalized shopping experiences. With rich first-party data and unparalleled consumer access, it harnesses InMobi’s global scale, insights, and targeting capabilities to create high impact, performance driven shopping journeys for brands worldwide.Recognized as a Great Place to Work, and by MIT Technology Review, Fast Company’s Top 10 Innovators, and more, InMobi is a workplace where bold ideas create global impact. Backed by investors including SoftBank, Kleiner Perkins, and Sherpalo Ventures, InMobi has offices across San Mateo, New York, London, Singapore, Tokyo, Seoul, Jakarta, Bengaluru and beyond.At InMobi Advertising, you’ll have the opportunity to shape how billions of users connect with content, commerce, and brands worldwide. To learn more, visit <a href="http://www.inmobi.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">www.inmobi.com</a><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Position Overview</h3>This position sits within the Asia Pacific (APAC) B2B marketing team at InMobi Advertising and reports to the Integrated Marketing Manager for APAC.As part of the Integrated Marketing function, you will support all advertising business units – InMobi Exchange, InMobi DSP, and Glance B2B – with the clear objectives of elevating brand equity, establishing thought leadership, and generating high-quality leads.The role is pivotal in driving marketing execution in India, covering events, case studies and reports, award nominations, social media, digital and email campaigns, and co-branded initiatives. You will work closely with the Content, Design, Digital, Social, and PR teams to deliver a cohesive and integrated marketing approach, while collaborating with Sales, Product Marketing, and Product teams to ensure alignment with business priorities. Additionally, you will lead strategic engagements with industry bodies and key vendors to strengthen InMobi’s presence in the ecosystem.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities</h3>Campaign & Program Execution<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Activate integrated marketing campaigns across touchpoints - events, social, email, digital, thought leadership and co-branded opportunities.</li><li class="leading-relaxed">Manage content and creative assets for campaigns, including event collateral, case studies, award nominations and reports.</li><li class="leading-relaxed">Manage demand generation assets such as landing pages and email campaigns using marketing automation tools.</li><li class="leading-relaxed">Serve as the project manager for campaigns, maintaining planning trackers to ensure timely and effective delivery.</li></ul>Cross-Functional & Partner Collaboration<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Work closely with Content, Design, Digital, PR, Product Marketing, and Sales teams to ensure campaign alignment with business goals.</li><li class="leading-relaxed">Act as a bridge between APAC marketing and regional stakeholders to drive collaboration and knowledge sharing.</li><li class="leading-relaxed">Nurture and manage relationships with vendors, suppliers and industry bodies.</li></ul>Market Intelligence & Reporting<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Track and share insights on industry trends, customer needs, and competitor activities.</li><li class="leading-relaxed">Develop reports and dashboards to measure campaign effectiveness against KPIs, with clear recommendations for optimization.</li><li class="leading-relaxed">Maintain organized expense tracking and provide regular updates on marketing activities.</li></ul>Knowledge & Expertise<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Build a deep understanding of InMobi’s product lines and services to inform campaign strategy and execution.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who You Are</h3>You are a creative and critical thinker who thrives on driving meaningful impact. Your curiosity pushes you to ask “why” and uncover deeper insights and discover better ways of operating. You are analytical, grounding your recommendations in logic and evidence. You bring a strategic mindset right down to execution by ensuring meticulous attention to detail and operational rigor.Above all, you demonstrate leadership, take ownership, and embrace learning – not only by upskilling and staying current with new technologies, but also by drawing lessons from diverse business situations.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You’ll Bring</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A bachelor's degree in marketing, business, communications, or related fields. A master's is a plus.</li><li class="leading-relaxed">2–3 years of integrated marketing experience, ideally with B2B exposure. A keen interest in the ad tech space is a plus.</li><li class="leading-relaxed">Proven project management skills, including managing timelines, budgets, campaign plans and multiple stakeholders</li><li class="leading-relaxed">Hands-on experience executing campaigns across multiple channels: paid and organic social media, digital advertising, content, email, PR and events</li><li class="leading-relaxed">Proven ability to analyze performance metrics and optimize spend for results, and manage and forecast budgets</li><li class="leading-relaxed">Working knowledge of marketing automation and CRM platforms (e.g., HubSpot, Salesforce, Marketo)</li><li class="leading-relaxed">Experience with lead generation and working with sales teams to drive pipeline / conversion goals</li><li class="leading-relaxed">Bonus: experience in ad tech or SaaS, and/or exposure to APAC markets</li></ul>The InMobi CultureAt InMobi, culture isn’t a buzzword; it's an ethos woven by every InMobian, reflecting our diverse backgrounds and experiences.We thrive on challenges and seize every opportunity for growth. Our core values — thinking big, being passionate, showing accountability, and taking ownership with freedom — guide us in every decision we make.We believe in nurturing and investing in your development through continuous learning and career progression with our InMobi Live Your Potential program.InMobi is proud to be an Equal Employment Opportunity employer and is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the hiring process and in the workplace.Visit <a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.inmobi.com%2Fcompany%2Fcareers&data=05%7C02%7Crichard.thomas%40inmobi.com%7Ce97eb886aa4d4c8e919608dc52d1cc2f%7C89359cf49e60409980c4775a0cfe27a7%7C0%7C0%7C638476308219536812%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=FOJ4DKK6f1jjlteD9SlK%2FdMDUaZzdYsCFSU%2BX%2BvuCAo%3D&reserved=0" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://www.inmobi.com/company/careers</a> to better understand our benefits, values, and more!

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.