About Snowprint StudiosFounded in2015Coworkers50+Career siteStartJobsDisciplinesLocationsData & privacyManage cookiesLocationsSnowprint BerlinSnowprint StockholmDisciplinesCodeProduct ManagementArt

Snowprint Studios

Player Care Lead

Influencer Marketing Manager

Lead Technical Artist

As a Player Care Lead at Snowprint, you'll manage a remote team supporting players of Warhammer 40,000: Tacticus. Your responsibilities include acting as a liaison between the customer care team and the studio, attending meetings, and coordinating responses to issues. You will manage people, processes, and performance, creating structure and removing friction points. You'll also assist in solving tickets, investigate bugs, and collaborate with developers. The role requires a deep understanding of customer service and leadership experience, along with familiarity with admin tasks and data analysis. A background in mobile strategy games and understanding of the player mindset are also important.

Do you know what it feels like to lose access to a game you care about? Have you been the person who stepped in, solved the problem, and made someone’s day better?As Player Care Lead at Snowprint, you’ll guide a team of experienced remote agents who support the global player base of Warhammer 40,000: Tacticus. Your job is to make sure players feel heard, understood, and taken care of, and that your team has what they need to do that work well.<h1 dir="ltr">What you’ll be doing</h1>You’ll act as the link between the customer care team and the rest of the studio. You attend milestone meetings and standups, help flag potential issues early, and keep information flowing both ways. When something goes wrong, you're the one who sees the full picture, from what’s happening in-game to what’s coming in through the ticket system, and helps coordinate the response.You manage people, processes, and performance but most importantly, you make space for good work. You create structure without micromanaging. You notice friction points and remove them. You give your team the tools to solve problems with confidence and kindness.You'll be hands on solving tickets when needed. You understand that the best way to see how things can be improved is to do the work yourself. This won’t be something you do every day, but you are there to support the team in overflow situations.You'll collaborate with the developers by investigating bugs to the best of your ability. Rather than just report that the game is crashing, you’ll give them a little bit more context so that they can fix the issue a bit quicker.<h1 dir="ltr">Is this you?</h1>You’ve worked in customer service and know what it takes to support players even when they’re upset, confused, or just having a bad day. You’ve led people before, formally or informally, and know how to balance clarity and empathy in your communication.You’re comfortable with admin, good at following up, and able to stay calm when many things are happening at once. You know how to dig into data, spot patterns, and turn them into clear updates and priorities. And you understand what it means to work with a licensed IP like Warhammer 40,000, where tone and presentation matter, and not every type of content is a good fit.You’re curious about automation, AI tools, and other ways to improve support workflows, especially when it comes to Zendesk, which we use to manage tickets. You’ll have the chance to review and improve how we work with it, with support from both the team and the wider studio.You enjoy mobile strategy games and understand the mindset of players who care deeply about rules, balance, and progression. Perhaps you’re already a Tacticus fan 🙂 You are fluent in English, both spoken and written. <h1 dir="ltr">Where you’ll work</h1>Our Stockholm studio is in Södermalm and our Berlin studio is in Mitte, with a hybrid working model. We are happy for you to be based in either Stockholm or Berlin. We work from the office Tuesdays and Fridays, to allow for closer collaboration and socializing, other days it's up to everyone where they feel most comfortable to work. We support hybrid work by supplying you with the right setup and tools. The player care team however is fully remote, so as the group’s in-office representative, people will rely on you to be their eyes and ears.<h1 dir="ltr">About Snowprint studios</h1>Snowprint Studios believes great games are created by teams of talented, kind and creative individuals in a friendly, supportive and inspiring environment - while maintaining a sustainable life-work balance. For more information on Snowprint Studios go to snowprintstudios.com and follow us on Facebook.At Snowprint Studios, we embrace diversity both in the worlds we create and in our workplace. Join us in shaping the future of gaming!* Pocket Gamer Awards 2022 winner ‘mobile game of the year’ and ‘best strategy game’**Pocket Gamer Awards 2024 winner <a href="https://www.pocketgamer.com/pgawards2024/vote/best-game-were-still-playing/">'best game we are still playing’</a> and finalist <a href="https://www.pocketgamer.com/pgawards2024/vote/best-mobile-developer/">'best developer'</a><h3 dir="ltr">Good to know</h3>We are an international company with many nationalities working here. Our company language is English and therefore your application should be in English.

thumbnail_Rockstar.webp

Rockstar.webp

Rockstar Jobs

thumbnail_EA.webp

EA.webp

EA Jobs

thumbnail_Playstation.webp

Playstation.webp

Playstation Jobs

small_Ubisoft.webp

thumbnail_Ubisoft.webp

Ubisoft.webp

Ubisoft Jobs

thumbnail_Epic Games.webp

Epic Games.webp

Epic Game Jobs

thumbnail_Riot Games.webp

Riot Games.webp

Riot Jobs

08cafc09dac48d655284704f063dc64e.webp

CDPR Jobs

80ad888d-4837-48d9-8b65-0ffdee910f35.webp

Krafton Jobs

thumbnail_a14feb4b393500244d0b8864bda07b2c.webp

a14feb4b393500244d0b8864bda07b2c.webp

Twitch Jobs

thumbnail_865c7fd0-1ffd-4000-80b6-1e69d6665257.webp

865c7fd0-1ffd-4000-80b6-1e69d6665257.webp

Larian Jobs

thumbnail_02_21_2024__11_00_53.webp

02_21_2024__11_00_53.webp

Wargaming Jobs

medium_naughty dog.webp

small_naughty dog.webp

thumbnail_naughty dog.webp

naughty dog.webp

Naughty Dog Jobs

large_netflix.webp

medium_netflix.webp

small_netflix.webp

thumbnail_netflix.webp

netflix.webp

Netflix Jobs

large_supercell.webp

medium_supercell.webp

small_supercell.webp

thumbnail_supercell.webp

supercell.webp

Supercell Jobs

zynga_logo.jpg

Zynga Jobs

Test your Unity Animations knowledge with this quiz! Explore concepts like Animator Controller, Blend Trees, and many more.

Test your Unity UI knowledge with this quiz! Explore essential concepts like Canvas, EventSystem and many more. 

Challenge yourself with this Unity Input System quiz! Test your skills in input mapping, device handling, and action events.

Take your Unity skills to the next level with Part 3 of this quiz, covering scripting, physics, rendering, and performance optimization!

Test your Unity expertise with this quiz, covering initialization to advanced rendering and physics!

Test your Unity knowledge with this comprehensive quiz, covering everything from MonoBehaviour basics to advanced physics, rendering, and optimization techniques across multiple difficulty levels!

Assess your knowledge of Unity's Rigidbody component and its advanced physics interactions with this in-depth quiz!

Test your understanding of Unity’s Physics, Movement, and MonoBehaviour with this insightful beginner-friendly quiz!

Dive into the fundamentals of open-world game development in Unity with this beginner-friendly quiz.

Challenge yourself with this beginner-friendly quiz on building an endless runner in Unity!

Test your beginner-level knowledge of Unity platformer development with this engaging quiz.

Test your basic knowledge of Unity and Unreal Engine with this beginner-friendly quiz on game development fundamentals.

This assessment evaluates your understanding of Unity's component-based architecture, how GameObjects and their components interact, the hierarchy system with nested GameObjects, and how to reference them in scripts.

This assessment evaluates your understanding of Unity's NavMesh system, including navigation baking, NavMeshAgents, pathfinding, obstacles, and scripting interactions with NavMesh to create AI-driven movement.

An assessment to test the correct usage of Unity's events and lifecycle functions in the context of the game "Clash Royale"

- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! 📋 &nbsp;- This assessment gives us an idea of your problem solving skills using DSA - Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Programming Patterns! 📋- This assessment gives us an idea of your code architecture skills - Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your OOPs skills! 📋- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills - Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Unity Skills 📋 - This assessment gives us an idea of your Unity fundamentals - Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc. - 9 questions: 9 Multiple Choice - Minimum score needed to qualify: 80% - Average time to complete: 5 to 10 minutes

BioWare

Lead Level Designer

Google

Software Engineer, Artificial Intelligence

Software Engineer, Program Analysis, Mobile Threat Analysis Platform

Software Engineer, Google Ads Auction Mechanisms

Software Engineer, Machine Learning Supercomputer Reliability

extreme network

Senior Backend SW Developer (9868)

Systems Engineer

Services Sales Account Executive

Sr. Account Executive-Dubai

As a Lead Level Designer, you will join the level design leadership team, driving the vision and shaping world spaces from early prototyping to final polish. This role involves collaborating with directors to create engaging gameplay and narrative opportunities, outlining comprehensive gameplay experiences, and developing gold standard missions. You will mentor and inspire the team, ensuring unique spaces that blend gameplay, visuals, and narrative. Additionally, you will manage production dependencies, review content, and balance various constraints with art and technical leads, iterating based on player feedback.

We believe that work/life balance is essential to the success of our employees. We value the creativity, innovation, and passion that our team members put in to develop and ship critically acclaimed games. We provide a stimulating environment that encourages sharing of skills, knowledge, and continuous learning and development. We offer our employees great, competitive benefits including dental and medical coverage, annual bonuses, stock options/restricted stock units, three weeks accrued paid vacation, bonus winter holiday vacation time, daily breakfasts, free games, game discounts on all EA games, social activities, discounted gym memberships, and much more! You have a future at BioWare! BioWare is part of the greater EA family, and with multiple studios, many game teams, and aggressive plans to add talent to our teams, there is an opportunity to expand your career within the family!

We’re looking for a Lead Level Designer to join our level design leadership team. In this role, you’ll drive vision and shape world spaces through all stages, from early prototyping to final polish.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You’ll Do</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Collaborate with other leads and directors to create spaces that create amazing gameplay and narrative opportunities for players.</li><li class="leading-relaxed">You will meet with the team to brainstorm ideas, set quality benchmarks, and identify technology gaps.</li><li class="leading-relaxed">You will work with the team to outline the gameplay experience (landmarks, encounters, flow rhythm, tension, pacing, variety, exploration).</li><li class="leading-relaxed">Participate in prototyping and experimentation with design features to identify opportunities and establish best practices.</li><li class="leading-relaxed">Develop gold standard missions and levels that exemplify Mass Effect's creative vision and core pillars.</li><li class="leading-relaxed">Guide and inspire the team to create unique spaces. Spaces where gameplay, visual composition, and narrative context combine to form iconic, memorable experiences.</li><li class="leading-relaxed">Meet with the team to mentor, motivate and strengthen the design vision.</li><li class="leading-relaxed">Work with production to identify asset dependencies, scope agreement, and delivery schedules.</li><li class="leading-relaxed">Review content and provide feedback.</li><li class="leading-relaxed">Work with artists and the Art Director to balance technical, aesthetic, gameplay and narrative constraints.</li><li class="leading-relaxed">Using external player feedback, iterate and find solutions to identified friction points.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">6+ years of level design experience with lead level design experience on at least one AAA title.</li><li class="leading-relaxed">Unreal Engine experience. Build levels and teach best practices to other level designers.</li><li class="leading-relaxed">Experience communicating single-player level design vision.</li><li class="leading-relaxed">Create an experiential and narrative flow throughout a level, crafting evocative spaces and iconic moments.</li><li class="leading-relaxed">Experience with nonlinear, level design.</li><li class="leading-relaxed">Mentor and inspire level designers at all levels of experience.</li><li class="leading-relaxed">Experience working with Creative and Technical leads to identify pipeline and design requirements.</li></ul>

Follow Mayank - career advice

Follow Mayank Grover for game development resources

Free | C# | Midnight Pizza Fight

Free | C++ | Lethos

Free | C++ | Pong

Follow Abhishek - tech content

Follow Abhishek Smith for game programming content

This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.