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Socialpoint

Live Ops Specialist

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The Live Ops Specialist will execute and maintain live content within Dragon City, ensuring smooth, accurate, and timely operations.  Responsibilities include configuring and scheduling in-game events, promotions, and offers using internal tools; coordinating with QA for validation and troubleshooting; managing live ops calendars; collaborating with cross-functional teams (design, product, analytics, CRM, engineering); analyzing event performance and suggesting improvements; and contributing to process improvements and documentation.  The ideal candidate has 1-3 years of experience in live operations, design, QA, or a similar role, strong attention to detail, proficiency with spreadsheets and internal tools, and excellent communication and organizational skills. A player-first mindset and interest in engaging events are essential.

<div class="w-full md:w-3/4 md:pr-16 md:mt-24 job-offer-description"><div class="purple _html">Who we are:&nbsp;
Let's have fun shaping your future!
&nbsp;
We are Socialpoint, a world-renowned mobile game studio proudly part of the Zynga &amp; Take-Two Interactive family. We’re the creators of hits like Dragon City, Two Dots, Top Troops, and Monster Legends, loved by hundreds of millions of players around the globe.We craft the best social games, bringing joy from Barcelona to the world. Now, we want to bring the world to Barcelona! At Socialpoint, work and play intertwine seamlessly, and we celebrate the diversity that makes us stronger. No matter who you are or where you’re from, you’re welcome here. Join us for a future where making games is as thrilling as playing them!
&nbsp;
Position Overview:
We're looking for a Live Ops Specialist to join the Dragon City team and help us deliver world-class experiences to millions of players. This role focuses on executing and maintaining live content within the game, ensuring everything runs smoothly, accurately, and on time.
As a Live Ops Specialist, you'll work closely with game designers, producers, analysts, and other cross-functional partners to configure and launch in-game events, promotions, and offers. Your ability to manage complexity, follow structured processes, and maintain high standards will directly impact the player experience.
We’re also looking for someone who’s eager to bring ideas to the table—leveraging live data and player feedback to suggest improvements and enhance the quality of our events over time.
&nbsp;
<h3>Responsibilities</h3>
<ul>
<li>Configure and schedule in-game events, offers, and promotions using internal tools based on specifications from the game team.</li>
<li>Ensure timely and accurate setup of live content across multiple game systems.</li>
<li>Coordinate with QA to validate configurations and troubleshoot issues before and after launch.</li>
<li>Maintain and manage live ops calendars, tracking all deployments and updates.</li>
<li>Collaborate with design, product, analytics, CRM, and engineering teams to support content delivery.</li>
<li>Analyze event performance and contribute ideas to improve future live content and player engagement. Contribute to process improvements and documentation to streamline future operations. </li>
</ul>
<h3>&nbsp;&nbsp;What We’re Looking For</h3>
<ul>
<li>1–3 years of experience in live operations, Design or&nbsp; QA or a similar coordination/execution role.</li>
<li>Strong attention to detail and high standards for accuracy.</li>
<li>Comfortable working with spreadsheets, content management systems, or internal tools.</li>
<li>Proactive communicator with solid organizational and follow-up skills.</li>
<li>A player-first mindset, with an interest in understanding what makes events engaging and effective.</li>
</ul>
&nbsp;
What We Offer You
<ul>
<li>Hybrid working model from home and office. What does this mean? You need to live within commuting distance of our Barcelona office to attend important meetings and events.</li>
<li>Relocation support to help you move to Barcelona, if you're not already here.</li>
<li>An impressive 25 days of annual leave, not including public holidays.</li>
<li>An additional 5 days of annual leave during Christmas.</li>
<li>Full Catering for Breakfast and lunch at the office&nbsp;</li>
<li>Private medical insurance for you and your family to keep your health bar full.</li>
<li>Choose from the latest iOS or Android device upon joining (phone or tablet).</li>
<li>Free language lessons in English and Spanish.</li>
<li>Spotify Premium to add a special soundtrack to your adventure.</li>
<li>Legendary social events and parties to let off some steam.</li>
<li>Personal development is key for us: enjoy a significant budget to enhance your skills and knowledge, providing real growth opportunities!</li>
</ul>
&nbsp;
Coming to work in the office? Don’t worry – we have you covered. Check out some of our onsite benefits:
<ul>
<li>Gym Facilities: Want to stay in shape? We have state-of-the-art gym facilities so you can level up your build stats.</li>
<li>New Office: Enjoy our brand-new office, complete with top-tier amenities, including a professional barista and delicious breakfast options.</li>
<li>Onsite Physiotherapist: Book an appointment with our onsite physiotherapist for any aches and pains.</li>
<li>Onsite Hairdressers: Drop by our onsite hairdressers for a trim (and forget your wallet; it's a Guild perk).</li>
</ul>
The list just goes on &amp; on... so get your game on and apply now! Click “apply” to level up and submit your application in English.
&nbsp;
We are proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organization. Employment with us is based on substantive ability, objective qualifications, and work ethic – not an individual’s race, creed, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, alienage or citizenship status, physical or mental disability, pregnancy, age, genetic information, veteran status, marital status, status as a victim of domestic violence or sex offenses, reproductive health decision, or any other characteristics protected by applicable law.
As an equal opportunity employer, we are committed to providing the necessary support and accommodation to qualified individuals with disabilities, health conditions, or impairments (subject to any local qualifying requirements) to ensure their full participation in the job application or interview process. Please contact us at accommodationrequest@zynga.com to request any accommodations or for support related to your application for an open position.
Please be aware that Zynga does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp, or others. Zynga also does not engage in any financial exchanges during the recruitment or onboarding process, and will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scamp or phishing attack, and you should not engage. Zynga’s in-house recruitment team will only contact individuals through their official Company email addresses (i.e., via a zynga.com, naturalmotion.com, smallgiantgames.com, themavens.com, gram.gs email domain).</div></div>

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