Solace

Technical Product Manager

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As a Technical Product Manager at Solace, you will build and optimize systems for user experience and internal operations. This role involves deep dives into data, translating complexity, and working cross-functionally with engineering, growth, and care teams. You will define, build, and launch features that drive measurable results, ensuring system stability in a fast-moving startup environment. This position reports to the Head of Product, focusing on precision and quality.

Customer Experience Representative (Remote US Only)

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the Role</h2>As a Technical Product Manager at Solace, you’ll take ownership of building and optimizing the systems that power our user experience and internal operations. You’ll operate at the intersection of data, product, and operations—diving deep into the funnel, asking hard questions, and translating complexity into clarity.You’ll work cross-functionally with engineering, growth, care teams, and leadership to define, build, and launch features that drive measurable results. This is an ideal role for someone who loves building clean systems, thrives on details, and has the ambition to do their best work in a fast-moving startup environment.You understand that even in a "move fast and break things" culture, there are certain things that cannot break—and you take pride in your power of observation and instinct for quality to ensure they don’t. This role reports directly to the Head of Product.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Solace</h2>Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes.We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly.Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way.Read more in our Wall Street Journal funding announcement <a href="https://www.wsj.com/articles/medicare-coverage-fuels-solaces-60-million-series-b-28eb41b1?st=LmykQ2" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">here_</a>.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You’ll Do</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own and manage technical product initiatives from ideation through execution, ensuring each project drives meaningful business outcomes.</li><li class="leading-relaxed">Analyze data, validate hypotheses, understand user behavior, and define success metrics using tools such as SQL and dashboards.</li><li class="leading-relaxed">Develop a deep understanding of Solace’s user funnel and internal systems, and identify opportunities for optimization and automation.</li><li class="leading-relaxed">Translate complex operational and data requirements into clear product specs and technical requirements for engineering.</li><li class="leading-relaxed">Prioritize ruthlessly and align stakeholders across engineering, operations, and growth to ship features quickly and effectively.</li><li class="leading-relaxed">Monitor the performance of released features and iterate based on data and user feedback.</li><li class="leading-relaxed">Maintain clear documentation and communication across teams to ensure alignment and accountability.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You Bring to the Table</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2–6 years of experience as a Product Manager, Technical Product Manager, or in a highly technical role with strong product ownership—ideally at a fast-paced startup.</li><li class="leading-relaxed">Comfort working with data and querying large datasets to uncover insights and support product decisions.</li><li class="leading-relaxed">Strong analytical and systems-thinking skills—you enjoy breaking down messy problems and building scalable solutions.</li><li class="leading-relaxed">Obsessive attention to detail—you catch what others miss and always seek to understand “how” and “why.”</li><li class="leading-relaxed">Pride in ensuring that critical systems remain stable, even in high-velocity environments.</li><li class="leading-relaxed">Ambition and drive to do your best work—you take ownership, seek growth, and push for excellence.</li><li class="leading-relaxed">A user- and business-minded approach—you balance user needs with company goals.</li><li class="leading-relaxed">Excellent communication skills and the ability to translate between technical and non-technical stakeholders.</li><li class="leading-relaxed">Bonus: experience in consumer tech, healthcare, or building internal tools.</li></ul>This is a remote position. Applicants must be based in the United States.Up for the Challenge?We look forward to meeting you.Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or <a href="http://ashbyhq.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">ashbyhq.com</a>. Report suspicious activity to recruiting@solace.health or advocate@solace.health.<a href="https://jobs.ashbyhq.com/solace/4f03a850-1d70-4982-984a-2f2328192fb4/application" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Apply for this Job</a>This site is protected by reCAPTCHA and the Google <a href="https://policies.google.com/privacy" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Privacy Policy</a>and <a href="https://policies.google.com/terms" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Terms of Service</a>apply.

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Working closely with senior managers and colleagues across HR, the HR Director will guide the team on talent, performance, engagement, and change, ensuring our people priorities are aligned with business needs and delivered consistently.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead, coach, and develop a team of four (three HR professionals and one Internal Communications specialist), ensuring strong delivery and growth.</li><li class="leading-relaxed">Act as a trusted partner to senior managers across international divisions, providing practical HR advice and support.</li><li class="leading-relaxed">Support organisational change, including team structures, role design, and workforce transitions.</li><li class="leading-relaxed">Guide leaders on performance management, employee relations, employee development, and engagement.</li><li class="leading-relaxed">Work with Finance, Business Planning, and Total Reward teams to anticipate and manage headcount needs across Corporate Functions.</li><li class="leading-relaxed">Oversee talent planning and recruitment in partnership with the wider HR team.</li><li class="leading-relaxed">Ensure HR processes are applied consistently and in line with company policy and employment law.</li><li class="leading-relaxed">Use data and feedback to identify trends, highlight risks, and drive continuous improvement.</li><li class="leading-relaxed">Take the lead on complex or sensitive employee relations cases when required.</li><li class="leading-relaxed">Collaborate with HR COEs to strengthen employee engagement initiatives.</li><li class="leading-relaxed">Partner with fellow HR leadership team members to deliver enterprise-wide HR projects and solutions.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Knowledge, Skills and Experience</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Extensive experience running an HR department for an Entertainment/technology company</li><li class="leading-relaxed">Educated to degree level or equivalent (NVQ or foreign qualification)</li><li class="leading-relaxed">Completed professional qualification in Human Resource Management (MA/PgDipp Level 7)</li><li class="leading-relaxed">Demonstrable level of experience that proves good knowledge of HR, talent and recruitment best practice</li><li class="leading-relaxed">In-depth knowledge of current UK Employment Legislation</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">A BIT ABOUT SEGA</h3>SEGA is one of the leading interactive entertainment companies in the world, with our European HQ based in West London and development studios spanning the UK and Bulgaria. Known for quality and creativity above all else, our studios include Sports Interactive, Two Point Studios, Hardlight and Creative Assembly.At the heart of SEGA is our publishing team based in London, where we help the studios bring their creative vision to life. Here we have a hardworking bunch of people spanning Tech, Sales, Marketing, Finance, Studio Operations and more.Together, we drive the continued success and evolution of our Western business through living our company values of being product focused, embracing true partnerships and always having fun so that we can strive to come together as One SEGA.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">WORKING THE SEGA WAY</h3>We believe that making the best games relies on having the best people, so we make sure that we look after ours…<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">For our gaming buffs, you can get involved in our lunchtime get gaming sessions in our games lounge and Club SEGA, regular gaming tournaments and free SEGA games on Steam.</li><li class="leading-relaxed">If you're more of a foodie, you can take advantage of fresh fruit and cereal every single day.</li><li class="leading-relaxed">Fitness fanatics will love our discounted gym membership, ride to work scheme, workout area and bootcamps in the business park. You can find your zen with weekly yoga classes as well as in-house massage therapy.</li><li class="leading-relaxed">You'll have access to a comprehensive benefits package that includes life assurance, income protection, private healthcare & dental insurance schemes and an enhanced contributory pension scheme. We offer competitive salaries and a fantastic bonus scheme so that you can stay motivated and focused on making SEGA the best it can be.</li><li class="leading-relaxed">We hold regular lunch & learn sessions, company updates at incredible venues in Central London and Christmas parties that you’ll want to brag to your mates about! What’s not to love?</li><li class="leading-relaxed">We pride ourselves on having flexible working hours to ensure that you have a life outside of the office.</li><li class="leading-relaxed">We want people of all backgrounds to see themselves represented and included in our work, so we actively seek to diversify our team and bring more voices to the table. All applicants are welcome!</li></ul>And that’s just the tip of the iceberg. Check out our <a href="https://careers.sega.co.uk/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Careers website</a> to find out why we are a workplace you’ll never want to leave!

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