Solace

Customer Experience Manager (Remote US Only)

Technical Product Manager

System Administrator (Zendesk)

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As a Customer Experience Manager at Solace, you will lead a team dedicated to supporting clients and advocates through their healthcare journey. This involves managing team members, providing feedback, troubleshooting issues, and developing creative solutions. You will also be crucial in gathering and tracking feedback to continuously improve the Solace platform. Solace is a Series B startup focused on simplifying the complex U.S. healthcare system by connecting patients with expert advocates, aiming to redefine healthcare with urgency and precision.

Strategic Operations Lead

Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the Role</h2>As a Customer Experience Manager for Solace, you will be managing team members and through feedback and action, you’ll be supporting our team in getting people the help they need on their healthcare journey.In this role, you will work with our representative, clients and advocates, supporting them in numerous ways. From appointment confirmations to in-depth troubleshooting, to coming up with creative solutions that resolve any issues that our clients and advocates encounter. You will also share and track feedback so that we can make Solace a world-class experience for all of our users.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Solace</h2>Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes.We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly.Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way.Read more in our Wall Street Journal funding announcement <a href="https://www.wsj.com/articles/medicare-coverage-fuels-solaces-60-million-series-b-28eb41b1?st=LmykQ2" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">here_</a>.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You’ll Do</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Learn the Solace systems, tools, and technology, our foundation for being able to offer a great support experience</li><li class="leading-relaxed">Use the resources we supply to provide world-class CS to our clients and advocates</li><li class="leading-relaxed">Help us to gather and track feedback in order to work toward the constant improvement of our customer’s experience and our platform</li><li class="leading-relaxed">Build strong relationships with our clients and advocates, helping them feel heard and understood</li><li class="leading-relaxed">Take action based on the feedback you receive by reporting issues and sharing detailed notes</li><li class="leading-relaxed">Resolve clients and advocate inquiries to their complete satisfaction via phone, email, and chat</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You Bring to the Table</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Empathy deepened by rigor: You feel what the customer feels and still demand measurable results.</li><li class="leading-relaxed">A track record of managing CX or support teams in a high-growth, high-stakes environment; you’ve hired, coached, and, when necessary, parted ways with underperformers.</li><li class="leading-relaxed">Obsessive attention to detail; you spot the missing comma and the systemic process gap in the same glance.</li><li class="leading-relaxed">Technical fluency: you debug browser quirks one minute and wire up a Zendesk trigger the next. (We love a manager who can read an error log.)</li><li class="leading-relaxed">A troubleshooting mindset and the creativity to invent solutions when no template exists.</li><li class="leading-relaxed">Feedback fluency: you give it early, receive it gratefully, and turn it into fuel for improvement.</li><li class="leading-relaxed">Comfort with emotional volatility: whether a patient is panicked about a surgery or an advocate is juggling competing priorities, you stay calm, incisive, and relentlessly constructive.</li><li class="leading-relaxed">Bias for action: if something drags our customers down, you flag it loud, propose the fix, and own the follow-through.</li><li class="leading-relaxed">Startup reflexes: priorities shift, ambiguity reigns, and the only constant is the mandate to make things better fast</li></ul>This is a remote position. Applicants must be based in the United States.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Up for the Challenge?</h2>We look forward to meeting you.Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or <a href="http://ashbyhq.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">ashbyhq.com</a>. Report suspicious activity to recruiting@solace.health or advocate@solace.health.

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Are you a Previs Artist with prior experience working in Unreal Engine? We are looking for you to join our team on one of our exciting new Unreal projects!---Atomic Cartoons Inc. is an award-winning animation studio with locations in Vancouver's Mt. Pleasant Animation District, Ottawa's Hintonburg neighborhood and Los Angeles. Since its inception over 25 years ago, Atomic Cartoons has created and produced numerous 2D and CG animation productions including Super Team Canada, Princess Power and Last Kids on Earth. Atomic is well known for its artist-friendly culture and flexible work environment. We are always looking for artists of all levels to join our team!---<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">WHAT YOU WILL DO:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Use Boards, Scripts or director briefs to create and compile 3d sequences and animatics in Unreal Engine.</li><li class="leading-relaxed">Create basic assets in Unreal Engine.</li><li class="leading-relaxed">Make decisions regarding camera placement and staging, lenses, and framing to support the narrative and create dynamic sequences.</li><li class="leading-relaxed">Provide basic animation for characters and assets to guide story and framing.</li><li class="leading-relaxed">Perform live reviews in Unreal Engine with key stakeholders.</li><li class="leading-relaxed">Work collaboratively while taking and implementing direction and feedback from the Supervisor and/or Director.</li><li class="leading-relaxed">Deliver timely, high-quality results while adhering to production pipelines and schedules.</li><li class="leading-relaxed">Be updated and familiar with new related and relevant technologies.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">WHAT WE ARE LOOKING FOR:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Prior working experience on projects in Unreal as a Previs Artist.</li><li class="leading-relaxed">A strong grasp of cinematography principles, composition, and aspect ratios.</li><li class="leading-relaxed">Strong Understanding of composition, staging, and camera movement.</li><li class="leading-relaxed">Excellent attention to detail.</li><li class="leading-relaxed">Strong communication and interpersonal skills.</li><li class="leading-relaxed">Excellent verbal, written, and e-social communication skills.</li><li class="leading-relaxed">Knowledge of the episodic animation production pipeline is an asset.</li><li class="leading-relaxed">Currently legally eligible to work in Canada.</li></ul>START DATE: October 2025<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Applicants must have resided within BC as of December 31, 2024 and be able to provide the appropriate supporting documents.</li><li class="leading-relaxed">All Atomic employees in this role have the opportunity to work remotely within BC, artists within Vancouver and the Lower Mainland can also choose hybrid and in-studio options.</li></ul>---At Atomic Cartoons and Thunderbird Entertainment, we take into consideration a wide range of compensation factors including background, skills, location, and experience to determine competitive pay. In addition to competitive pay, this position is eligible for company-sponsored benefits including medical, GRSP, vacation pay, paid holiday break, paid leave, and a variety of other discounts and perks. Please note: This expected pay range is for British Columbia and is not applicable to locations outside of the province of British Columbia.Wage ranges are based on a weekly rate.Vancouver Pay Range$1,200 - $1,700 CAD---INTERESTED?Atomic Cartoons Inc. and Thunderbird Entertainment welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.We thank you for your submission; only short-listed candidates will be contacted. No phone calls, please.---Atomic Cartoons is an equal opportunity employer and employs personnel without regard to race, ancestry, place of origin, colour, ethnic origin, language, citizenship, creed, religion, gender, sexual orientation, age, marital status, physical and/or mental handicap or financial ability.While remaining sensitive, fair, and providing equitable treatment for all, Atomic Cartoons works to increase participation and advancement to reflect all personnel – including Women, Indigenous People, Visible Minorities, and Persons with Disabilities, who are all qualified members. Thus, it helps identify and remove barriers that prevent the full participation of members of designated groups in the workplace.

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