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As a Principal Support Engineer at Sonar, you will be a master of IT infrastructure and security, diagnosing complex system-wide problems and architecting solutions. You will manage the full lifecycle of employee IT support globally, serve as a senior point of contact for IT incidents, create comprehensive documentation, manage vendor relationships, and oversee physical security systems. This role is critical for maintaining the company's IT infrastructure and security, mentoring junior team members, and contributing to the overall IT strategy.

Engineering Manager

Who is Sonar?Sonar helps prevent code quality and code security issues from reaching production, amplifies developers' productivity in concert with AI assistants, and improves the developer experience with streamlined workflows. Sonar analyzes all code, regardless of who writes it — your internal team, genAI, or third parties — resulting in more secure, reliable, and maintainable applications. Rooted in the open source community, Sonar’s solutions support over 30 programming languages, frameworks, and infrastructure technologies. Today, Sonar is used by +7M developers and 400K organizations worldwide, including the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile.We believe in developing great products that are supported by great internal teams and a strong culture. We are highly committed to and obsessed with the company, users, each other, and our open source community. We have high standards and hold each other accountable for acting with positivity, dedication, thoughtfulness, empathy, and passion daily.We are deliberate with our decisions with high clarity of intention. At the same time, we feel extreme urgency and move forward quickly.And lastly, we are highly effective and operationally efficient. We operate collectively as One Team to accomplish our goals.At Sonar, CODE is more than just an acronym – it's a mindset that defines daily operations.Why You Should Apply:At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help supercharge developers to build better, faster. Sonar helps to continuously improve code quality and code security while reducing developer toil. This means that developers can focus on doing more of what they love and less of what they don’t. Our solutions don’t just solve symptoms of problems – we help fix issues at the source – for all code, whether it's developer-written, AI-generated, or from third parties.We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, the UK, Singapore, and Germany. Team members should be able to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we’re all about the mission: supercharge developers to build better, faster.The Impact You Will Have:As a Principal Support Engineer, you are a master of your craft. You have a deep understanding of the entire IT landscape, not just individual devices. You act as a critical player in maintaining the company's IT infrastructure and security. You are not just fixing a single user's issue; you are diagnosing complex system-wide problems and architecting solutions that prevent future issues. A principal support engineer mentors junior team members, develops best practices for the department, and serves as a key contributor to the overall IT strategy. You are a proactive force for security and stability, anticipating potential threats and fortifying the company's systems before a breach can even occur.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You Will Do Daily:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You will manage the full lifecycle of employee IT support, from onboarding to offboarding, for a global company. This includes handling IT equipment logistics, user access management, and ensuring data integrity.</li><li class="leading-relaxed">You'll serve as a senior point of contact for daily IT incidents and service requests, resolving issues, and identifying long-term solutions. Your role involves providing on-site and remote support, including potential travel to different office locations to assist with expansions or cover absences.</li><li class="leading-relaxed">A key part of your work will be creating and maintaining comprehensive documentation to empower users and streamline internal processes. You'll also manage relationships with IT vendors and drive continuous improvement by analyzing support data to enhance tooling and policies. Finally, you'll oversee physical security systems, such as access control and security cameras.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The Experience You Will Need:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">10+ years of progressively responsible experience in a technical support or engineering role. This is a senior position influencing global strategy; it requires a deep, proven track record in global, fast-moving organizations.</li><li class="leading-relaxed">Proven ability to handle complex, high-profile, and critical customer issues. This includes managing and driving a resolution for technical problems that have been escalated through multiple tiers of support.</li><li class="leading-relaxed">Demonstrated experience in a leadership or mentorship capacity. This is crucial. The Principal Engineer isn't just an individual contributor; they are a "knowledge multiplier" who trains and elevates the skills of others on the team.</li><li class="leading-relaxed">Experience in a "problem prevention" and "root cause analysis" role. A Principal Engineer doesn't just fix problems; they identify and address the underlying issues to prevent them from recurring. This includes analyzing trends, identifying system bottlenecks, and proposing long-term solutions.</li><li class="leading-relaxed">Experience in creating and implementing support processes and best practices. This includes developing internal documentation, standard operating procedures, and knowledge base articles that improve team efficiency and customer outcomes.</li><li class="leading-relaxed">Demonstrated success in leading and driving continuous improvement efforts. This could be a project to automate a repetitive task, improve incident response time, or streamline a troubleshooting process.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The Technical Expertise You Will Need:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Deep Subject Matter Expertise (SME): Possesses an expert-level understanding of end-user infrastructure and corporate domain architecture.</li><li class="leading-relaxed">Advanced Troubleshooting and Debugging: Ability to navigate complex systems, analyze logs and traces, develop ad hoc reporting.</li><li class="leading-relaxed">System-Level Thinking: deep architectural views of how different systems and components interact with each other to provide a service to our internal customers. This is about seeing the "big picture" of the IT infrastructure, not just a single endpoint.</li><li class="leading-relaxed">Automation and Scripting: familiar with at least one scripting language (e.g., Python, PowerShell) to automate tasks, create diagnostic tools, and improve operational efficiency.</li><li class="leading-relaxed">Cloud and Infrastructure Knowledge: A strong understanding of cloud platforms (AWS, Azure, GCP), virtualization, networking, and security concepts.</li><li class="leading-relaxed">Familiarity with evaluation and support of AI tools for Helpdesk and Customer workflows.</li><li class="leading-relaxed">Data Analysis: passion for analyzing available data and system metrics (e.g., using tools like Datadog, Splunk) to identify trends, pain points, and areas for improvement.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The Leadership Experience You Will Need:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Mentorship and Coaching: Track record of success teaching, guiding, and developing the skills of junior and senior support engineers.</li><li class="leading-relaxed">Strategic Communication: Excellent written and verbal English communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences, including senior leadership and customers.</li><li class="leading-relaxed">Proactive and Self-Driven: A self-starter who takes ownership of issues and actively seeks out opportunities to improve processes and prevent future problems.</li><li class="leading-relaxed">Consensus Building: The ability to lead and influence diverse technical solution teams, building consensus across multiple viewpoints and priorities.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why You Will Love It Here:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness and embraces the right to fail (and get right back up again!).</li><li class="leading-relaxed">Great people make a great company. We value people skills as much as technical skills and strive to keep things friendly while still being passionate leaders in our domains.</li><li class="leading-relaxed">We have a flexible work policy that includes 3 days in-office and 2 days work-from-home each week for those located near our office locations; some locations such as Dubai, India, Japan and Australia operate fully remotely.</li><li class="leading-relaxed">We have a growth mindset. We love learning and believe continuous education is critical to our success. In an ever-changing industry, new skills are necessary, and we're happy to help our team acquire them.</li><li class="leading-relaxed">As the leader in our field, our products and services are as strong as our internal team members.</li><li class="leading-relaxed">We embrace transparency with regular meetings, cascading messages and updates on the growth and success of our organization.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Benefits of Working with Sonar:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Flexible comprehensive employee benefit package.</li><li class="leading-relaxed">We encourage usage of our robust time-off allocations. You will receive 23 days of PTO per calendar year (on a pro-rated basis depending on your employment start date), with additional time provided for sickness, life events and holidays.</li><li class="leading-relaxed">We offer an exciting 401(k) plan that has a 4% match, fully vested on day one of participation.</li><li class="leading-relaxed">Generous discretionary Company Growth Bonus, paid annually.</li><li class="leading-relaxed">Fully paid parking in the heart of downtown Austin, Texas.</li><li class="leading-relaxed">Global workforce with employees in 20+ countries representing 35+ unique nationalities.</li><li class="leading-relaxed">We have an annual kick-off somewhere in the world where we meet to build relationships and goals for the company.</li><li class="leading-relaxed">Monthly catered events, and team events.</li></ul>We Value Diversity, Equity, and Inclusion:At Sonar, we believe that our diversity is our strength. We are a global company that values and respects different backgrounds, perspectives, and cultures.We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.All offers of employment at Sonar are contingent upon the precise results of a comprehensive background check and reference verification conducted before the start date.We do not currently support visa candidates in the US.Applications that are submitted through agencies or third party recruiters will not be considered.

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Veeam Software

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Veeam, a global leader in data resilience, offers a Summer Internship for students entering their final year of university. This 10-week program (June-August 2026) provides real-world experience in a professional environment, including onboarding, professional development, and networking. Interns will assist in designing, developing, and implementing generative AI/ML models and applications using Python, collaborating on data processing, writing clean code, and troubleshooting AI software. They will also stay updated on AI advancements within the Python ecosystem and contribute to project planning.

<h4 class="ql-align-center">Veeam’s got your workloads covered&nbsp;— cloud, on‑prem, remote sites, and&nbsp;everything else in&nbsp;between. Our&nbsp;Zero Trust principles are baked into every backup, ensuring your data is protected and&nbsp;ready for&nbsp;recovery. Wherever your data lives, Veeam works with&nbsp;that, too.</h4>

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Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Summer Internship</h2>Our Summer Internship is designed for students leading into their final year of university, who want to gain real life work experience in a fast past, exciting and professional environment.As a Summer Intern, you will participate in onboarding with the UR team that will set you up for success in your role. You will also benefit from professional development sessions, networking, and social events provided by the Internship Program.The program takes place from June – August 2026 (10-week program).<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Your Role</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Assist in the design, development, and implementation of generative AI/ML models and applications, with a focus on Python-based solutions. You'll get to see how these models are built from the ground up using Python.</li><li class="leading-relaxed">Collaborate with the team to gather and process data for AI model training. Learn how data is prepared and used to train AI, with an emphasis on Python-based data manipulation libraries.</li><li class="leading-relaxed">Write clean, efficient, and well-documented code primarily in Python. Improve your Python coding skills with real-world applications.</li><li class="leading-relaxed">Assist in testing, debugging, and troubleshooting AI software, with a focus on identifying and resolving Python-related issues. Gain experience in identifying and fixing problems in AI systems, with a focus on Python.</li><li class="leading-relaxed">Stay up-to-date with the latest advancements in AI and software development, particularly within the Python ecosystem, with a focus on generative models. We encourage you to explore new Python technologies and libraries and share your findings.</li><li class="leading-relaxed">Participate in team meetings and contribute to project planning, learning how AI projects are managed and planned, with a focus on Python's role in the development process.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Requirements</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Currently pursuing a Bachelor's or Master's degree in Computer Science, Software Engineering, Artificial Intelligence, Mathematics, or a related field.</li><li class="leading-relaxed">Strong understanding of programming concepts and software development principles.</li><li class="leading-relaxed">Proficiency in Python</li><li class="leading-relaxed">Strong mathematical background, including linear algebra, calculus, and probability, is highly desired.</li><li class="leading-relaxed">Familiarity with machine learning concepts and algorithms, particularly generative models</li><li class="leading-relaxed">Experience with AI frameworks and libraries (e.g., TensorFlow, PyTorch, scikit-learn)</li><li class="leading-relaxed">Basic knowledge of data structures, algorithms, and databases.</li><li class="leading-relaxed">Excellent problem-solving and analytical skills.</li><li class="leading-relaxed">Strong communication and teamwork abilities.</li><li class="leading-relaxed">Eagerness to learn and adapt to new technologies, particularly within the Python programming language.</li><li class="leading-relaxed">Ability to work independently and as part of a team.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Benefits</h2>As a paid intern at Veeam, you’ll receive:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Paid Company Holidays during your internship</li><li class="leading-relaxed">Tech Stipend to help set up your workspace</li><li class="leading-relaxed">8 Hours of Paid Volunteer Time through our Veeam Cares Program</li><li class="leading-relaxed">Personal and Professional Development through our Internship Program</li></ul>We’re committed to providing a supportive and rewarding internship experience.The pay range posted is an hourly rate of base pay. When making an offer of employment, Veeam will take into consideration the candidate’s expectations, experience, education, scope of responsibility for the role, and the current market demands.United States of America Intern Pay Range$18 - $22 USD***Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.Please note that any personal data collected from you during the recruitment process will be processed in accordance with our <a href="https://www.veeam.com/recruiting-privacy-notice.html" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Recruiting Privacy Notice</a>.The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.By applying for this position, you consent to the processing of your personal data in accordance with our <a href="https://www.veeam.com/recruiting-privacy-notice.html" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Recruiting Privacy Notice</a>.By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. 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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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Object Oriented Programming

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