Sporty

Associate - Games Operations

Quality Analyst (Email & chats)

QA Team lead

BR Social Media Coordinator

Business Development Director, Emerging Markets

EU Product Manager

Marketing & Business Development Manager

The candidate will be responsible for day-to-day backend operations including query resolution, content management, and escalations. They will also analyze customer service processes for improvement, manage website content, and create reports. The role requires experience in monitoring games and campaigns, handling escalated issues, and collaborating with the technology team. The candidate should be detail-oriented and have excellent problem-solving skills. Prior experience in betting games is a plus. The candidate is expected to work in rotational shifts.

<div><b>Who We Are</b></div><div>&nbsp;</div><div>Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform, which serves millions of daily active users across the globe via technology and operations hubs in more than 10 countries and 3 continents.</div><div>&nbsp;</div><div>The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users and attract and retain them with a dynamic and flexible work life, which empowers them to create value and rewards them generously based upon their contribution.</div><div>&nbsp;</div><div>The candidate should be an analytics-driven individual with excellent problem-solving skills and is expected to have proven experience in root cause analysis and handling escalated issues promptly in  an internet company. </div><div>The candidate is expected to have experience in handling general inquiries and escalated issues promptly within an  online customer service structure in addition to that candidate is expected to be detail-oriented for financial data check with hands-on experience in back-office  systems.</div><div><br></div><div><b>Responsibilities </b></div><div><br></div><div>Gaming Operations </div><div>Handling day-to-day backend operations including query resolution, content management, and escalations. </div><div>Problem Solving &amp; Analytical Skills </div><div>BackOffice Configuration </div><div>Promotions Campaign (retention marketing- Email, PUSH), Creations and execution </div><div>Analyze the Customer Service processes and help identify areas of performance improvements. </div><div>Escalations to the Technology team. </div><div>Creating Monthly and weekly reports </div><div>Website content management including banners and comments filtering. </div><div>Prior experience into betting games </div><div>Should be flexible to work in rotational shifts and week offs including public holidays as per business requirement. </div><div>Adaptive to ambiguous environment</div><div><br></div><div><b>Requirements </b></div><div><br></div><div>Relevance Experience in monitoring games, campaigns &amp; users </div><div>Working knowledge on CRM </div><div>Relevant experience in an analyst function preferably in gaming or IT/ E com sector </div><div>Preferably 1+ years of Ops support experience in gaming/ E com and with an interest in sports a plus </div><div>Working knowledge of database architecture and management (preferably MySQL and Oracle) is a plus. </div><div>Fluent in written and spoken English. </div><div>Strong Microsoft Excel skills/ Google spreadsheet skills </div><div>Bachelor’s degree and above in a related subject (science major) would be beneficial. </div><div>Preferably Engineers/ postgraduate in tech</div></div><div class="section page-centered" data-qa="closing-description"><div><b>Benefits</b></div><div><br></div><div>Annual Performance Bonus</div><div>Night Shift Allowance</div><div>Overtime Payment</div><div>Referral Hire Bonus</div><div>Health and Life Insurance</div><div>IT Asset provided</div><div>5 days working</div><div>Paid leaves of 26 days (excluding 08 public holidays)</div><div>Team fun activities</div><div>Quarterly Team Outings</div><div>Annual company retreat - Our Operations team went to Goa in 2022 and Udaipur in 2023 and more TBC!</div><div>Highly talented, dependable co-workers in a global, multicultural organization</div><div>Our teams are small enough for you to be impactful</div><div>Our business is globally established and successful, offering stability and security to our Team Members</div><div><br></div><div><b>Our Mission</b></div><div><br></div><div>Our mission is to be an everyday entertainment platform for everyone</div><div><br></div><div><b>Our Operating Principles</b></div><div><br></div><div>1. Create Value for Users</div><div>2. Act in the Long-Term Interests of Sporty&nbsp;</div><div>3. Focus on Product Improvements &amp; Innovation&nbsp;</div><div>4. Be Responsible&nbsp;</div><div>5. Preserve Integrity &amp; Honesty&nbsp;</div><div>6. Respect Confidentiality &amp; Privacy&nbsp;</div><div>7. Ensure Stability, Security &amp; Scalability&nbsp;</div><div>8. Work Hard with Passion &amp; Pride</div><div><br></div><div><b>Interview Process</b></div><div><br></div><div>Remote 30 min Aptitude Test</div><div>Remote screening with our Talent Acquisition Team</div><div>Remote interview loop with 2x Ops Team Members (30 mins each)</div><div>Document verification</div><div>24-72 hour feedback loops throughout the process</div><div><br></div><div><b>Working at Sporty</b></div><div><br></div><div>The top-down mentality at Sporty is high performance-based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way.</div><div>Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results.&nbsp;</div><div><br></div><div>As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to.&nbsp;</div><div><br></div><div>We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members.</div><div><br></div>

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Instructional Systems Designer Consultant

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The Instructional Systems Designer Consultant will design and develop training materials, including e-learning modules and system simulations, using tools like Assima and WalkMe. Responsibilities include collaborating with clients and Subject Matter Experts, managing multiple projects, and staying current with instructional design trends. This role requires proficiency in instructional design, adult learning theories, and eLearning best practices. The consultant will also be responsible for supporting junior training developers.

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<h3>Description</h3>
<p ng-non-bindable=""></p><div style="line-height: normal;margin: 0.1in 0.0in 0.1in 0.0in;"><b><span style="font-family: 'Open Sans ISG';">Instructional Systems Designer Consultant with Assima<br><br></span></b></div><div><span style="font-family: 'Open Sans ISG';">Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. </span><b><span style="font-family: 'Open Sans ISG';"><br></span></b><span style="font-family: 'Open Sans ISG';"><br><b><span style="color: black;background: white;">Position Overview</span><span style="background: white;">&nbsp;</span></b></span></div><div style="line-height: normal;margin: 0.1in 0.0in 0.1in 0.0in;"><span style="font-family: 'Open Sans ISG';">Our team is seeking a highly skilled and experienced Systems Training Instructional Design Consultant to join our growing learning and development consulting team. You will play a pivotal role in designing and developing cutting-edge, Instructor-Led Training, self-paced eLearning courses and system training simulations using rapid training development tools (Assima, WalkMe and SAP Enable). Your expertise will be crucial in creating highly effective learning products that drive user adoption and proficiency in enterprise systems.</span></div><div style="line-height: normal;margin: 0.1in 0.0in 0.1in 0.0in;"><span style="font-family: 'Open Sans ISG';"></span></div><div style="margin: 0.1in 0.0in 0.1in 0.0in;"><b><span style="font-family: 'Open Sans ISG';">Responsibilities</span></b></div><div style="margin: 0.1in 0.0in 0.1in 0.25in;"><span style="font-family: 'Open Sans ISG';">Under the direction of a Senior Training Lead, the Instructional Designer is responsible for the following:<b></b></span></div><ul style="margin-top: 0.0px;"><li><span style="font-family: 'Open Sans ISG';">Support a team of junior training developers, providing guidance, oversight, and ensuring project deliverables meet deadlines and quality standards. </span></li><li><span style="font-family: 'Open Sans ISG';">Develop a comprehensive range of training materials related to enterprise systems and processes, including e-learning modules, system simulations, instructor-led training materials, and quick reference guides.</span></li><li><span style="font-family: 'Open Sans ISG';">Leverage industry-leading tools (e.g., Assima, SAP Enable Now, WalkMe, Articulate Storyline) to create innovative and effective training materials in a fast-paced environment.</span></li><li><span style="font-family: 'Open Sans ISG';">Collaborate closely with clients and Subject Matter Experts (SMEs) to understand specific training needs and develop tailored, user-centric solutions.</span></li><li><span style="font-family: 'Open Sans ISG';">Develop and maintain a consistent design approach across all training materials using a QA and Project Standards Guide as well as standardized templates based on each project requirement.</span></li><li><span style="font-family: 'Open Sans ISG';">Manage multiple project assignments simultaneously, prioritizing tasks and ensuring efficient project execution aligned with schedules.</span></li><li><span style="font-family: 'Open Sans ISG';">Stay current with emerging trends and best practices in instructional design and adult learning theories.</span></li></ul><div style="margin: 0.1in 0.0in 0.1in 0.0in;"><b><span style="font-family: 'Open Sans ISG';">Required Skillsets:</span></b></div><ul style="margin-top: 0.0px;"><li><span style="font-family: 'Open Sans ISG';">This a remoted position based in the United States – must be available to work primarily on Eastern Standard Time (EST)</span></li><li><span style="font-family: 'Open Sans ISG';">Proven expertise with rapid training development tools, with strong preference for Assima and WalkMe.</span></li><li><span style="font-family: 'Open Sans ISG';">Minimum of 4-5 years of instructional design experience, specifically in enterprise systems and applications training within a corporate or consulting environment.</span></li><li><span style="font-family: 'Open Sans ISG';">Minimum of 2-3 years in a client facing internal or external consulting role for Instructional Design.</span></li><li><span style="font-family: 'Open Sans ISG';">Demonstrated proficiency in instructional design principles, adult learning theories, and eLearning best practices.</span></li><li><span style="font-family: 'Open Sans ISG';">Strong understanding of fundamental business processes within modern enterprises, including Finance, Operations, Logistics, and Human Resources.</span></li><li><span style="font-family: 'Open Sans ISG';">Excellent project management skills with the ability to manage multiple projects simultaneously.</span></li><li><span style="font-family: 'Open Sans ISG';">Demonstrated ability to collaborate effectively with Subject Matter Experts to produce high-quality learning deliverables aligned with client expectations and learning needs.</span></li><li><span style="font-family: 'Open Sans ISG';">Exceptional English language skills, including a deep understanding of grammar in both writing and speaking.</span></li><li><span style="font-family: 'Open Sans ISG';">Proficiency in data analysis and visualization tools to measure and report on training effectiveness.</span></li><li><span style="font-family: 'Open Sans ISG';">Superior collaboration and communication skills, with the ability to work effectively with diverse stakeholders.</span></li><li><span style="font-family: 'Open Sans ISG';">Familiarity with accessibility standards and creating inclusive learning experiences.</span></li><li><span style="font-family: 'Open Sans ISG';">Demonstrated ability to recognize different learning styles and adjusting teaching methods to suit individual needs.</span></li></ul><div style="margin: 0.1in 0.0in 0.1in 0.0in;"><b><span style="font-family: 'Open Sans ISG';">Education:</span></b></div><ul style="margin-top: 0.0px;"><li><span style="font-family: 'Open Sans ISG';">Bachelor's degree in Instructional Design, Educational Technology, or a related technical discipline required</span></li><li><span style="font-family: 'Open Sans ISG';">Master's degree desirable</span></li></ul><div style="margin: 0.1in 0.0in 0.1in 0.5in;"><span style="font-family: 'Open Sans ISG';">&nbsp;</span></div><div><span style="font-family: 'Open Sans ISG';">At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.</span></div><div>&nbsp;</div><div><span style="font-family: 'Open Sans ISG';">The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee&nbsp;from time to time and/or the scope of the job may change as necessitated by business demands.</span></div><div><span style="font-family: 'Open Sans ISG';">&nbsp;</span></div><div><span style="font-family: 'Open Sans ISG';">#LI-Remote</span></div><div><span style="font-family: 'Open Sans ISG';">&nbsp;</span></div>
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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.