Suki

Enterprise Customer Success Manager

Senior Manager of Technical Field Support

Contract Clinical Evaluator – Cardiology

Customer Success Program Management Lead

Software Engineer III (Frontend)

Senior Engineering Manager - Frontend

Technical Product Manager I

Account Executive (Mid-Atlantic)

Suki is seeking an Enterprise Customer Success Manager to drive the successful implementation, deployment, and adoption of their AI voice solutions for healthcare. The role involves building strong relationships with key client stakeholders, ensuring Suki meets key success metrics, and managing strategic and tactical alignment. Responsibilities include proactively resolving risks and issues, managing client onboarding, conducting periodic performance reviews, and identifying opportunities for expanded usage. The role also involves improving existing processes, developing new approaches for client satisfaction, and providing customer insights to the product team. The ideal candidate will have executive-level presence, strong communication and adaptability skills, be user-focused and detail-oriented, possess technical understanding of the product and EMR integrations, and be flexible with working hours across US time zones. Travel up to 50% across the US is expected for product deployment. Prior consulting experience is preferred.

Software Engineer III -Backend

<div>What we want to accomplish and why we need you Suki is a leading technology company that provides AI voice solutions for healthcare. Its mission is to reimagine the healthcare technology stack, making it invisible and assistive to lift the administrative burden from clinicians. Its flagship product is Suki Assistant, an AI assistant that uses generative AI to automatically create clinical documentation by ambiently listening to patient-clinician conversations. Suki helps clinicians complete notes 72% faster on average, assists with other tasks including coding and answering questions, and generates incremental revenue for organizations, delivering a 9X ROI in year 1. Suki also offers its proprietary AI and speech platform, Suki Platform, to partners who want to create best-in-class ambient and voice experiences for their solutions.&nbsp; Clinicians that use Suki already spend over 70% less time on administrative tasks, and we’re striving to do even better. Come and join us!&nbsp; We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctors. We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We’re confident enough to move fast and talented enough not to break things. Check out this<a href="https://resources.suki.ai/vimeo-all-videos/suki-announces-series-c">&nbsp;short video</a>&nbsp;to learn more about our mission and our culture. About the Role: As Enterprise Customer Success Manager, your primary role is to drive the successful implementation, deployment and adoption of Suki with our major health system clients.&nbsp; You will be responsible for developing and maintaining strong relationships with key client stakeholders, and ensuring that Suki is delivering exceptionally well on key success metrics.&nbsp; You will ensure strategic and tactical alignment, and manage on-time delivery across all functional areas with our clients and your Suki colleagues.&nbsp; You will be responsible for proactively identifying and driving the resolution of risks and issues, and developing creative solutions that will best meet the needs of our clients.&nbsp; You will also manage the onboarding process overall for your designated clients, and be responsible for conducting the onboarding for many enterprise end users. Throughout the client relationship, you will present periodic performance reviews and engage with our clients on opportunities to expand usage and value in partnership.&nbsp; You are able to analyze customer metrics, craft high-impact client presentations, and drive rapid progress against our goals. As part of our growing Customer Success team, you will also be responsible for improving existing processes and developing new approaches to create high levels of client and user satisfaction.&nbsp; You will also engage with Marketing on opportunities to increase user engagement and provide structured customer insights to our Product team to inform future innovation.&nbsp; You are excited to join the fast-moving Suki team, and committed to excellence! Responsibilities and expectations include but are not limited to: Executive-Level Presence and Communications:&nbsp; Ability to communicate both internally and externally with professionalism in person, on video, on the phone, and over email with C-level executives, providers and colleagues. Adaptability:&nbsp; You thrive in a fast-moving organization that uses light-weight processes and cutting-edge technology to have a huge impact. High-Accountability:&nbsp; You can be counted on to consistently deliver high-quality work. User-focused: You are obsessed with the customer experience. You can translate key consumer needs into business and product requirements. You have an innate understanding of user behavior, and ensure users are receiving 100% quality service.&nbsp; Detail Oriented: You need a high degree of attention to small details along with the ability to quickly iterate on our deployment playbooks and processes. Technical Skill: You will need to develop a deep understanding of our product and how it integrates with EMRs.&nbsp; You will&nbsp; be able to translate that into education to our enterprise clients and end users. Flexibility: You will need to work flexible hours based upon client’s and providers’ schedules in different time zones across the US. Travel: You are willing to travel extensively (up to 50% on average, as needed) across the US to deploy our products. Prior consulting experience is preferred and is considered a plus. Requirements:* <ul> <li class="p1">8+ years of enterprise customer facing experience within healthcare SaaS</li> <li class="p1">Exceptional communication, presentation, and conflict resolution skills</li> <li class="p1">Ability to think critically, prioritize effectively and communicate expediently</li> <li class="p1">Strong project management skills</li> <li class="p1">Experience managing large, multi-stakeholder programs</li> <li class="p1">Creative problem solving skills</li> <li class="p1">Strong understanding of medical documentation and clinical workflows</li> <li class="p1">Proficient in Microsoft Office, Google Suite and Microsoft office </li> </ul> *Not sure if you meet all of the qualifications? We don’t expect every candidate to have done everything listed above, but you should be able to make a credible case that you meet most of the criteria and are ready for the challenge of adding new technologies to your résumé. This position can be remote and supports team members with clients across the United States. You are welcome to visit and/or work out of our office in Redwood City, California. One week a year, we gather for a company-wide retreat. Quarterly, we gather for an in-person working session at/near our office. Tell me more about Suki <ul> <li>On a roll:&nbsp;Named by Fast Company as the Next Big Thing in Tech, by Comparably for the Best Leadership Team, by Frost &amp; Sullivan for a Technology Innovation Leadership award, just to name a few.</li> <li>Great team:&nbsp;Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems.</li> <li>Great investors:&nbsp;We’re backed by Venrock, First Round Capital, Flare Capital, March Capital, Hedosophia and others. With our $165M raised so far, we have the resources to scale.</li> <li>Huge market:&nbsp;Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become&nbsp;the&nbsp;voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it.</li> <li>Great customers:&nbsp;Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties.&nbsp; Check out what one of our&nbsp;<a href="https://resources.suki.ai/home/dr-goff-story">users</a>&nbsp;says about how Suki has helped given her a sense of balance.</li> <li>Impact:&nbsp;You’ll make an impact from day one. You’ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better.&nbsp;</li> </ul> Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way and we look forward to growing our team with these shared values. &nbsp; In compliance with the State of California Pay Transparency Law, the base salary range for this role is between $135,000 - $165,000 in CA. This range is not inclusive of any discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.</div>

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The Sales Operations Manager is responsible for leading the end-to-end management of pitches, proposals, and RFPs to drive new business development. This role involves overseeing timelines, coordinating cross-functional teams, curating content, and supporting enterprise lead management. The ideal candidate will be highly organized, strategic, and capable of thriving in a fast-paced, deadline-driven environment, acting as a central resource and contributing to company growth. Key responsibilities include developing project timelines, managing RFP responses and pitch materials, collaborating with various departments, facilitating meetings, creating and managing content assets, and supporting inbound lead management through CRM platforms.

Ansira is the leading marketing platform for brands that operate in distributed ecosystems. By orchestrating the entire brand-to-local value chain, Ansira synchronizes global companies’ internal and external teams across channels, markets and regions. Ansira leverages AI-powered technology, vertical expertise, local insights and strategic partnerships to optimize marketing performance and empower partner growth at scale.

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<div data-automation-id="jobPostingDescription" class="css-wgkh2t">The Sales Operations Manager plays a pivotal role in driving Ansira’s new business development efforts by leading the end-to-end management of pitches, proposals, and RFPs. This individual will oversee timelines, organize cross-functional collaboration, curate compelling content, and support enterprise lead management. The ideal candidate is highly organized, strategic, and thrives in a fast-paced, deadline-driven environment, serving as a central resource across departments and a key contributor to the company’s growth trajectory.Key Responsibilities:<ul><li>Develop and oversee detailed project timelines, pitch calendars, and cross-functional team deliverables to ensure seamless execution of new business opportunities.</li><li>Lead and support the development of RFP responses and new business pitch materials, ensuring alignment with client needs and brand voice.</li><li>Collaborate closely with internal departments (account service, strategic planning, digital, media, data and insights, creative, franchise co-op management, and production/fulfillment) to support pitch strategy and execution.</li><li>Schedule, facilitate, and manage key meetings to maintain momentum, ensure alignment, and meet critical submission deadlines.</li><li>Create, update, and manage content assets including case studies, pitch decks, and proposal templates to continuously elevate the quality of deliverables.</li><li>Support the intake, qualification, and progression of inbound enterprise leads using Pardot and Salesforce, ensuring efficient tracking and visibility across the pipeline</li><li>Serve as a trusted partner to the Director, Growth Operations by supporting strategic initiatives and internal process improvements.</li></ul>Background / Experience:<ul><li>Bachelor’s degree in Business, Marketing, Communications, or a related field.</li><li>2–3 years of relevant experience, ideally in an agency environment with a focus on new business, marketing operations, or project management.</li><li>Proven ability to independently manage complex projects under tight deadlines, balancing multiple priorities with attention to detail.</li><li>Strong cross-functional leadership skills with a demonstrated ability to coordinate and motivate diverse teams toward a common goal.</li><li>RFI/RFP/RFQ experience preferred.</li><li>Experience with Pardot/Salesforce or similar CRM platforms preferred.</li><li>Exceptional written and verbal communication skills with a strategic and persuasive mindset.</li><li>Proficiency in MS Office, particularly PowerPoint and SharePoint; familiarity with project management tools is a plus.</li><li>High level of initiative, enthusiasm, and adaptability; comfortable operating in both structured and evolving environments.</li><li>Natural problem-solver with a strong sense of accountability and ownership.</li><li>Energetic team player with a positive attitude, excellent interpersonal skills, and a collaborative spirit.</li><li>Driven, self-motivated, and committed to delivering exceptional internal and external client experiences.</li></ul><div><div><div></div></div></div></div>

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