Uniphore

Sr. Staff Software Engineer - Call Recording

Sr. Software Engineer - Call Recording

Software Engineer - Call Recording/Contact Center

Uniphore is seeking a Sr. Staff Software Engineer with 7+ years of experience in designing, building, and managing high-scale, mission-critical real-time production systems. Must-have skills include proficiency in C/C++, architectural design patterns, contact center operations, recording solutions, and integration with telephony systems.

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 About the job
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 Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description Who You Are <ul><li>Strong sense of ownership, accountability, and business acumen</li><li>Passion for your team's vision/mission &amp; the entrepreneurial drive to make things happen</li><li>Mentor the team in growing and reaching their full potential</li><li>Passion for designing modular systems using reusable components, SDKs, and robust APIs</li><li>Collaborate, socialize, and drive cross-team technical initiatives</li><li>Possess “can-do” attitude and strong work ethic. Act with empathy and humility </li></ul>
Must Have Skills <ul><li>10+ years’ experience in software development including 7+ years designing, building, and managing high-scale, mission-critical real-time production systems</li><li>Strong proficiency in C/C++</li><li>Proven experience with architectural design patterns</li><li>Good understanding of contact center operations including ACD, IVR, and CRM integration</li><li>Strong knowledge in recording solutions like redbox/verint/nice/calabrio</li><li>Deep expertise in integration with Cisco/Avaya/Genesys/Mitel telephony systems</li><li>Hands on experience with SIP, SDP, RTP, CSTA/TSAPI and NATS</li><li>Hands on experience with CTI (Computer Telephony Integration)</li><li>Advanced knowledge of packet capture, dissection and protocol decoding</li><li>Experience with SSL/TLS decryption</li><li>Experience in networking - DNS, DHCP, SSH, NAT, QoS, STP, VLAN, TCP/IP etc</li><li>Develop, implement automated systems for real-time anomaly detection in voice recordings and data reconciliation workflows</li><li>Strong coding skills with an eye for using the right algorithms and data structures</li><li>Excellent troubleshooting, analytical and decision-making skills</li><li>Disciplined approach to documentation</li><li>Ability to lead, partner, and collaborate cross functionally across an engineering organization</li><li>Bachelor’s or master’s degree in engineering, Computer Science or equivalent experience </li></ul>
Location preference: India - Bangalore Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
 
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