Based in sunny Barcelona UNIVRSE offers the unique opportunity to work at the cutting edge of VR technology, where innovation and creativity drive everything we do. As part of our team, you'll have the chance to create immersive experiences that reach a global audience, showcased at some of the world's most prestigious cultural venues. With a collaborative and forward-thinking environment, you'll enjoy creative freedom and the ability to experiment with groundbreaking technologies like XR and VR, all while being supported by a team that values personal growth, fun, and work-life balance. At UNIVRSE, your work will truly make an impact on the future of immersive storytelling.

Univrse

VR/AR Technical Success Manager

Senior QA Tester

Lead Developer (Unity)

Univrse is a Barcelona-based VR studio developing XRoam, an all-in-one LBVR solution. They are seeking a VR/AR Technical Success Manager to be the primary technical contact for customers, providing guidance, support, and ensuring user success and satisfaction. The role involves creating documentation, conducting training, providing demos, troubleshooting, building client relationships, monitoring usage, and channeling user insights to the product team. Advanced Unity engine knowledge is required.

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3>🚀 Univrse is a Barcelona-based VR studio developing XRoam, the all-in-one LBVR solution for creating, deploying, and managing of multi-user and free-roaming VR experience (https://xroam.com/).Our multidisciplinary and international team combines the physical, digital, and virtual worlds to create fascinating experiences.❤️ We love to open new paths to find unconventional solutions in the field of XR technologies.We are looking for a skilled and motivated VR/AR Technical Success Manager to join our team. In this role, you will act as the primary point of contact for our customers on technical topics and questions, providing guidance and support to our users, creators, developers, helping them maximize the product value. For this role we are looking for someone with advanced knowledge of Unity engine.Your goal is to ensure the users' success and satisfaction with our product.<h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">What will you do? 🚀</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Create high quality docs, guides, creator materials.</li><li class="leading-relaxed">Conduct onboarding, workshops and training sessions for our clients and partners to facilitate a seamless integration of our product.</li><li class="leading-relaxed">Provide demos, technical guidance and support to clients, helping them troubleshoot issues and optimize their use of the product.</li><li class="leading-relaxed">Develop and maintain strong relationships with clients developers, understanding their needs and objectives to ensure successful product adoption.</li><li class="leading-relaxed">Monitor usage and engagement metrics, proactively identifying opportunities for improvement and driving customer success initiatives.</li><li class="leading-relaxed">Channel back information and insights from users to the product team.</li><li class="leading-relaxed">Proactive proposals to improve our products and services.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong technical background, with proficiency in Unity Engine and VR/XR technologies.</li><li class="leading-relaxed">Strong product knowledge, with the ability to explain product use and features simply, methodically and effectively</li><li class="leading-relaxed">Project Management: Being the key POC to the technical team on the customer side throughout the whole process; experience with customer engagement tools and platforms.</li><li class="leading-relaxed">Analysis: Ability to conduct interviews, get feedback from users, and create reports.</li><li class="leading-relaxed">Agile Methodologies: Knowledge and experience with Agile development practices, including Scrum and Kanban.</li><li class="leading-relaxed">Excellent communication skills, both verbal and written, with the ability to convey technical information to both technical and non-technical users.</li><li class="leading-relaxed">Strong problem-solving skills and the ability to troubleshoot technical issues effectively.</li><li class="leading-relaxed">Ability to work collaboratively with cross-functional teams and manage multiple customer accounts effectively.</li><li class="leading-relaxed">Strong organisational skills and attention to detail.</li><li class="leading-relaxed">Autonomous and proactive.</li><li class="leading-relaxed">Fluency in Spanish and English; additional languages are a plus.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Benefits</h3>🚀 What do we offer?💫 A young, international, and dynamic work environment that is constantly growing.😎 The chance to work on cutting-edge experiences.🎯 Work with talented people who are industry pioneers.🤓 Opportunities to experiment with innovative technologies.✅ A competitive salary based on knowledge and experience.🍌🍏 Breakfast, fruit & snacks.🏃🏽‍♀️ Beach volleyball on Tuesdays (during the summer).🌱 Creative retreat with the whole team.👌🏽 Frequent cultural and leisure activities.

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Ansira is the leading marketing platform for brands that operate in distributed ecosystems. By orchestrating the entire brand-to-local value chain, Ansira synchronizes global companies’ internal and external teams across channels, markets and regions. Ansira leverages AI-powered technology, vertical expertise, local insights and strategic partnerships to optimize marketing performance and empower partner growth at scale.

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The Partner Support team is responsible for overseeing Brandmuscle’s support efforts for clients looking for assistance while using our software. The support team offers phone, email, and chat channels for our clients to contact us. The support team is responsible to achieve and exceed acceptable service levels for all channels.Team Leader, Partner Support is responsible for the overall success of a company's Partner Support team. They may be required to work directly with corporate stakeholders and individual franchisees and dealers, with a passion for effective, results-oriented support. This position will also provide on-site coaching and training to team members and work collaboratively with other internal departments within the company to effectively communicate and train program/product/policy updates to the support team members.Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Providing day-to-day leadership to Brandmuscle’s Partner Support team, helping to ensure that all support service level metrics are being achieved</li><li class="leading-relaxed">Identifying opportunities to improve the support process and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle clients</li><li class="leading-relaxed">Working directly with Brandmuscle corporate clients to manage the introduction and implementation of Brandmuscle’s local marketing services</li><li class="leading-relaxed">Working with cross-functional team members to drive business targets and deliver on shared team goals</li><li class="leading-relaxed">Tracking performance metrics and analyzing individual activity, productivity and pacing (call reviews, scoring, coaching, development, performance improvement)</li><li class="leading-relaxed">Presenting a training program and defined career path</li><li class="leading-relaxed">Respond to customer inquiries (incoming calls, chats and emails), resolve problems, and provide a positive customer experience</li><li class="leading-relaxed">Providing feedback to client and taking part in strategic leadership, idea sharing and proactive initiatives</li><li class="leading-relaxed">Team management: Hire, train, and supervise customer support representatives</li><li class="leading-relaxed">Performance measurement: Compile and analyze data to measure performance, monitor progress, and report to upper management</li><li class="leading-relaxed">Quality assurance: Develop/Review quality control processes, review interactions and provide feedback to improve service delivery</li><li class="leading-relaxed">Training: Provide training and upskilling opportunities for team members</li></ul>Requirements<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree required</li><li class="leading-relaxed">Familiarity with a variety of approaches to provide customer service through email, chat, and inbound/outbound calls</li><li class="leading-relaxed">Superior communication skills, both verbal and written</li><li class="leading-relaxed">Detail- and client service-oriented</li><li class="leading-relaxed">Well-versed in use of Microsoft Office products (Excel, PowerPoint, Outlook)</li><li class="leading-relaxed">Excellent organizational skills</li><li class="leading-relaxed">Ability to manage escalation path</li><li class="leading-relaxed">Willingness to work in 24 * 7 work environment</li><li class="leading-relaxed">Willingness to work on weekends with scheduled week offs as per business requirement</li></ul>Desired Experience<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum of (3) years of experience in leading customer support team</li><li class="leading-relaxed">Experience with Zendesk, Salesforce, Workforce Management recommended</li></ul>

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