<p>Velan Studios is a new development studio made up of a diverse team of game industry veterans. We have created hundreds of games, selling millions of copies over the past 25 years. Our team is embarking on a new journey to create breakthrough experimental games that will stoke the imagination and entertain, and new kinds of experiences that push the frontier of gaming forward.</p>

Velan Studios

Intern | Technical Artist

Visual Effects (VFX) Artist

Character Artist

Velan Studios, an independent game developer, is seeking Technical Artist interns. The role involves using aesthetic and technical skills to work on real code and assets for real products as part of the Tech Art team. Interns can expect to engage in a collaborative and iterative development process, working on constrained hardware with hard performance targets. The problem domain is broad, requiring curiosity and exploration in areas like shaders, cinematics, lighting, environmental tech art, and VFX. Internships typically range from 3 to 6 months, with a 40-hour work week, and are all onsite.

<p>We are Velan Studios, an independent game developer with a passion for the unconventional, and we are looking for Tech Artists to intern with us. Our curiosity drives us and we have one requirement for our applicants: You must be deeply curious about something, and have some evidence of that curiosity. We are looking for interns that demonstrate a pattern of persistent and self-motivated exploration, specifically in one or more of these specific sub-sets of the Tech Art sphere:</p><p></p><ul> <li>Shaders</li> <li>Cinematics (pipeline, workflow)</li> <li>Lighting and rendering tech (lens flares, light baking, etc.)</li> <li>Environmental Tech Art</li> <li>VFX adjacent things (smoke/fluid simulation, animated shaders, etc.)</li> </ul><p></p><p>As an intern you can expect to use your aesthetic and technical skills to work on real code and assets for real products as part of Velan’s Tech Art team. Internships and co-op experiences typically range from 3 to 6 months in length, 40 hours a week. (This is not a hard and fast rule, and we are happy to consider exceptions.) All internship are onsite at our studio in Troy, NY. All internships are paid ($25/hour).</p><p></p><p>We use a collaborative, cross-discipline, and iterative development process. We work on constrained hardware (CPU, GPU, memory) and with hard performance targets (60Hz refresh rate). Beyond that, the problem domain is very broad.</p>

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The Team Lead, Customer Support will lead a specialized customer support team working with new and evolving products and services, requiring a proactive and strategic approach. Responsibilities include guiding team members, ensuring excellent communication and problem-solving, resolving customer complaints, providing technical assistance, collaborating with other departments, and monitoring business metrics. The ideal candidate will help define a tailored tone of voice and service strategy that meets the evolving needs of our users. This role involves leading a team through ambiguity, promoting continuous improvement, and shaping offerings from a support lens.

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<p><b style="font-size: 24px">About Eneba</b></p><p><br></p><p><span style="font-size: 11pt">We’re building an open, safe and sustainable marketplace for the gamers of today and tomorrow. Our marketplace supports more than 10m+ active users (and growing fast!), provides a level of trust, safety and market accessibility unparalleled to none. We’re proud of what we’ve accomplished in such a short time and look forward to sharing this journey with you. Join us as we continue to scale, diversify our portfolio, and grow with the evolving community of gamers.&nbsp;</span></p><p><br></p><p><span style="font-size: 24px;"><b>About You</b></span></p><p><br></p><p><span style="font-size: 11pt;">We are looking for an experienced and adaptable Team Leader to head our specialised Customer Support team. This team will be working with new and exciting products and services that are often in early stages of development, requiring a proactive and strategic approach to customer service delivery. The ideal candidate will be a strong people leader, capable of guiding a high-performing team, improving operational workflows, and helping define a tailored tone of voice and service strategy that meets the evolving needs of our users.</span></p><p><br></p></div><div class="section page-centered"><div><h3>Responsibilities</h3><ul class="posting-requirements plain-list"><ul><li>Guide and mentor customer support team members towards achieving operational goals. </li><li>Ensure excellent team communication, problem-solving, and professional etiquette skills for achieving the highest customer satisfaction.</li><li>Ensure customer complaints are resolved in the most professional manner.</li><li>Provide supervision and technical assistance to the customer service team to attain the highest levels of customer care and satisfaction.</li><li>Collaborate with the planning department on staffing and hiring procedures.</li><li>Perform employee reviews, appraisals, and participate in performance reviews.</li><li>Collaborate with managers from other departments to discuss issues and process improvements.</li><li>Ensure customers receive top-level service when interacting with support.</li><li>Monitor business and process metrics, measuring and managing customer support effectiveness.</li><li>Lead a specialist team that supports highly ambiguous and evolving products and services, ensuring flexibility and adaptability in approach.</li><li>Support the development of a tailored and consistent tone of voice that aligns with the brand and resonates with specific customer segments.</li><li>Identify and implement improvements in user journeys, flows, and touchpoints to elevate overall customer experience.</li><li>Collaborate closely with product and service design teams to help shape offerings from a support lens, ensuring seamless handovers and feedback loops.</li><li>Promote a culture of experimentation, feedback, and continuous improvement to adapt the support experience as products evolve.</li></ul></ul></div></div><div class="section page-centered"><div><h3>Requirements</h3><ul class="posting-requirements plain-list"><ul><li>Previous experience in the P2E market setting.</li><li>Experience with setting clear deliverables and supporting the team in achieving them, resulting in improved Customer Success Metrics.</li><li>Ability to inspire team members to look for continuous improvement by recognizing strengths and constantly unlocking growth opportunities.</li><li>Track record of building engagement and managing hybrid or fully remote teams.</li><li>Sense of urgency and appreciation for clear and timely communication with both teammates and cross-functional partners.</li><li>Empathetic team player, with a process-oriented mindset.</li><li>Great organizational and time-management skills.</li><li>Self-efficacy to make decisions and perform with little or no supervision.</li><li>Project management experience and ability to apply continuous improvement to customer service procedures and processes.</li><li>Experience leading teams of 10+ people is a plus.</li><li>Proven ability to lead teams through ambiguity and rapid change, with confidence in decision-making and communication.</li><li>Strong understanding of tone of voice principles and customer communication strategies.</li><li>Experience working with evolving or early-stage products, services, or startups is highly desirable.</li></ul></ul></div></div><div class="section page-centered" data-qa="salary-range"><div>€24,000 - €36,000 a year</div><small><div>*Salary ranges may vary. We’re seeking candidates with varied experience levels; from individual contributors to functional leaders in this space.</div><div>*We’re an international team and our business language of choice is English. Good English level is required, proficiency is preferred.</div></small>

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