Vendavo

Manager Global Technical Support

Software Quality Engineer

Support Engineer

Technical Training Specialist

Solution Engineer

As Manager, Global Technical Support, you will mentor and guide a team of Support Engineers to deliver a world-class support experience. You'll oversee customer support tickets, including issue resolution, technical troubleshooting, and customer communication. You will be responsible for leading a global team, tracking key metrics, collaborating with other teams, serving as a final escalation point, creating growth plans, and refining operational procedures to maximize efficiency and boost customer satisfaction.

We’re a growing team looking for a dynamic leader to manage our Global Technical Support. As Manager, Global Technical Support, you will mentor and guide a team of Support Engineers, ensuring we deliver a world-class support experience to our customers. You’ll take ownership of operational metrics (such as SLA compliance and CSAT), drive continuous improvement in support processes, and engagement while overseeing customer support tickets, including issue resolution, technical troubleshooting, and customer communication THE OPPORTUNITY <ul><li>Lead a Global Team: Foster a high-performance, customer-centric culture while managing scheduling and coverage across multiple time zones.</li><li>Own Support KPIs: Track, analyze, and improve key metrics (SLA adherence, first response time, resolution time, etc.) through data-driven insights.</li><li>Strategic Collaboration: Partner with Product, Configuration, and Engineering teams to ensure swift resolutions and drive product enhancements based on customer feedback.</li><li>Customer Escalations: Serve as the final escalation point for critical issues, offering technical and communication guidance to the team.</li><li>Team Development: Create growth plans, conduct performance reviews, and promote continuous learning and professional development.</li><li>Process Optimization: Refine and implement operational procedures to maximize efficiency, boost productivity, and enhance customer satisfaction.</li></ul> THE SKILL SET<ul><li>7+ years in technical support (3+ years managing or leading teams), ideally in a SaaS environment.</li><li>Proven history of building and guiding high-performing global support teams.</li><li>Exceptional leadership, communication, and strategic problem-solving skills.</li><li>Experience with CRM (Salesforce) and project management tools (JIRA, Teams, Azure).</li><li>Proficiency in T-SQL, PowerShell or comparable scripting utilitiesand Windows Server troubleshooting.</li><li>Familiarity with .NET/JAVA to understand code-level escalations.</li><li>Ability to develop robust analytics reports for continuous process improvement.</li></ul> THE BENEFITS<ul><li>Professional growth and Development opportunities.</li><li>Working within a team of friendly, skilled people where help is always within reach</li><li>Flexible working hours</li><li>4 recharge days, where the entire company goes on a brief pause in all geographies for 1 day each quarter. This day can be spent in whatever way helps you recharge, to regain energy, and dive back into the next workday</li><li>High-end laptop (Dell or Mac)</li><li>Competitive pay and bonus</li><li>18 vacation days in a year in addition to 15 days Sick Leave/ Casual leave per calendar year.</li><li>16 hours of paid volunteer time off per year</li><li>Wedding gift and newborn gift allowance for employees.</li><li>26 weeks of paid maternity leave and one week of paid paternity leave.</li><li>Health Insurance of up to 7 lacs for self, spouse, 4 dependent children, and parents. 100% of the premium is paid by Vendavo and it covers the employee, spouse, children, and their parents.</li><li>Group Term Insurance coverage up to three times of their Annual CTC . Dependents are not covered.</li><li>Group Personal Accident coverage up to three times of Annual CTC. Dependents are not covered.</li><li>Provident fund contributions</li></ul> THE VENDAVO STORY&nbsp;Vendavo partners with the world’s leading companies to accelerate growth and profitability, advance innovation, and build more prosperous communities. Our powerful, cloud-based, AI-powered pricing, selling, and prescribing solutions empower global manufacturers and distributors to manage, optimize, and digitize their end-to-end commercial processes. But we offer so much more than software. Our proven, repeatable process, and passionate, experienced people accelerate value and drive profitable, unrivaled business outcomes for our customers. We are passionate about helping our customers deliver the right products, at the right prices, at the right time, for the right people.&nbsp; OUR SAAS PRODUCTS&nbsp;Our B2B pricing and selling solutions include Vendavo Intelligent CPQ, Margin Bridge Analyzer, Profit Analyzer, Business Risk and Sales Alerts, Vendavo Sales Optimizer, Deal Price Optimizer, Vendavo Pricepoint, and Rebate &amp; Channel Manager. You can learn more about our products&nbsp;<a href="https://www.vendavo.com/our-products/">here</a>. OUR FUNDINGWe are backed by two of the top high-tech private equity firms in the world, have excellent financial health, and boast the top SaaS retention in our space. OUR CULTURE &amp; YOUWe collaborate with our customers unlike any others in our industry. Anchored in our values (Move with Integrity, Be Clear, Win as One, Slove for the Customer, Build What’s Next), we are growing, constantly innovating, and consistently driving sustainable outcomes for our clients and partners. Unlocking opportunities for our customers would not be possible without our employees. When you are part of Vendavo, you’re part of a company that’s committed to your growth and invested in your career. Diversity, inclusion, and celebration of community are at our core, and we come together to learn from each other and honor our commitments. EMEA and California residents applying for positions at Vendavo can see our privacy policy&nbsp;<a href="https://www.vendavo.com/privacy-policy/">here</a>. OUR TEAM IS GROWING. YOU WILL TOO.

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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SimCorp

PMO Analyst

WebTech Corporation

Production Operator

SmartBear

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Account Executive II

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Take-Two Interactive

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high radius

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As a Junior Project Manager and PMO Analyst, you will work closely with internal and external stakeholders to ensure timely project deliveries, accurate reporting, and effective communication. You will be part of a global team of PMO professionals who will assist you in transitioning into the role and developing your career within the PMO/PM path. You will be responsible for assisting project managers with running the big projects, managing the delivery of smaller projects, initiating projects and changes, educating new project managers and other stakeholders, assisting with overall project and operational planning, tracking and reporting, managing the financial tracking of projects and changes, and providing ad-hoc support to all client engagements through the Global PMO ticket system.

Industry-leading, integrated investment management solutions.

Senior Operations Specialist/Derivatives

Senior Software Asset Manager

Senior Business Analyst

Analytics Operations Analyst

Office Coordinator

Senior Jira Service Management Administrator

Global Head of Commercial Engagement

Senior Principal Customer Success Manager

Senior Customer Support Consultant

<div><div>WHAT MAKES US, US Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered. If you like what we’re saying, keep reading!WHY THIS ROLE IS IMPORTANT TO US&nbsp;</div><div>At SimCorp, we support major financial institutions in optimizing their investments, accounting, and operations through IT systems, processes, and financial expertise. The Junior Project Manager and PMO Analyst role is crucial for aiding new and ongoing client projects to achieve their business goals.&nbsp;</div><div>As a Junior Project Manager and PMO Analyst, you will work closely with internal and external stakeholders to ensure timely project deliveries, accurate reporting, and effective communication. You will be part of a global team of PMO professionals who will assist you in transitioning into the role and developing your career within the PMO/PM path.&nbsp;</div><div>The Global PMO team operates in Warsaw, Manila, Toronto, Mexico City, Riyadh and Copenhagen.&nbsp;</div><div>WHAT YOU WILL BE RESPONSIBLE FOR&nbsp;</div><div><ul><li>Close collaboration with Project Managers assisting them with running the big projects.&nbsp;</li></ul></div><div><ul><li>Managing the delivery of smaller projects following our delivery model and project artefacts&nbsp;&nbsp;</li></ul></div><div><ul><li>Initiating projects/changes and educating new Project Managers and other stakeholders on Simcorp’s Delivery Model and artefacts&nbsp;</li></ul></div><div><ul><li>Assisting with overall project and operational planning, tracking and reporting&nbsp;</li></ul></div><div><ul><li>Manage the financial tracking of projects and changes, monthly reconciliations and client invoicing process&nbsp;</li></ul></div><div><ul><li>Assist with resources planning and updates&nbsp;</li></ul></div><div><ul><li>Participate in project coordination and status calls as well as following up on agreed tasks and tracking progress on agreed actions&nbsp;</li></ul></div><div><ul><li>Provide Ad-hoc support to all client engagements through Global PMO ticket system</li></ul></div><div>WHAT WE VALUE&nbsp;</div><div>Most importantly, you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to excel at several of the following skills and be able to - and interested in - learning the rest.&nbsp;</div></div><div><div><ul><li>At least 3 years’ work experience in a similar role for IT projects or as a project manager &nbsp;</li></ul></div><div><ul><li>Proficient decision-maker and quick learner &nbsp;</li></ul></div><div><ul><li>Collaborates effectively and communicates clearly &nbsp;</li></ul></div><div><ul><li>Assertive about tracking down information and proactively reaching out to stakeholders &nbsp;</li></ul></div><div><ul><li>Experience in project reporting and resource management / scheduling &nbsp;</li></ul></div><div><ul><li>Experience in financial tracking and reporting &nbsp;</li></ul></div><div><ul><li>Very good experience with MS Excel &nbsp;</li></ul></div><div><ul><li>Experience with PPM tools as Monday.com, Workday, Power BI and Azure DevOps &nbsp;</li></ul></div><div><ul><li>Fluency in English (spoken and written)&nbsp;</li></ul></div><div>&nbsp;</div><div>&nbsp;</div><div>BENEFITS&nbsp;</div><div><ul><li>Flexible working hours – possibility to work from home&nbsp;</li></ul></div><div><ul><li>Private medical care (Medicover)&nbsp;</li></ul></div><div><ul><li>Sharing the costs of sports activities (Multisport Card)&nbsp;</li></ul></div><div><ul><li>Life insurance&nbsp;</li></ul></div><div><ul><li>Possibility to develop your career in an international environment&nbsp;</li></ul></div></div><div><div><ul><li>Professional training and courses&nbsp;</li></ul></div><div><ul><li>Language classes&nbsp;</li></ul></div><div><ul><li>Integration events and charity projects&nbsp;</li><li>Hybrid working arrangement (twice a week)&nbsp;</li></ul></div><div>In addition, we provide a good work-life balance and opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take. Visit our career pages to learn more about <a href="https://www.simcorp.com/about-us/career/discover-our-culture" target="_blank" rel="noopener noreferrer">working at SimCorp</a>.   &nbsp;</div><div>NEXT STEP Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process. If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks. We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated. &nbsp;WHO WE ARE For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds. SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-toback offering for our clients. SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients. #Li-Hybrid&nbsp;</div></div></div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.