At Visa, we are driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. As our products and technology have evolved with the world, Visa remains ubiquitous, reaching new customers in new and often invisible ways. We are at the center of this digital revolution with a network that connects people with over 80 million businesses all over the world.

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Visa, a global leader in payments and technology, seeks a Sr. Site Reliability Engineer for a hybrid role focused on ServiceNow CMDB. This position involves developing and maintaining CMDB functionality, ITOM Discovery, and related components within an Agile Scrum framework. Key responsibilities include resolving internal customer issues, expanding ServiceNow platform knowledge, and working with data ingestion capabilities like IHETL maps and various data sources. The engineer will also enhance experience with Performance Analytics, reporting, and foundational platform concepts, while collaborating with stakeholders to develop new capabilities and ensure best practices.

Data Products Manager - Sales, Retention and Usage Activation

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Company Description</h2>Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description</h2>The CMDB Site Reliability Engineer will hold the responsibility for developing on the Service Now platform CMDB, ITOM Discovery and other CMDB related components as part of the Scrum based Agile framework to advance and maintain Visa’s CMDB functionality. This will include, but is not limited to, story implementation, data management(CI and Platform), and operational support (Incidents and Requests).<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Essential Functions:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Be part of a global team that has operational support responsibilities where you will be required to work with our internal customers to resolve issues using the ServiceNow Incident management process and ticketing system.</li><li class="leading-relaxed">Expand and enhance your knowledge of the ServiceNow Platform and it’s advanced features and capabilities including developing table / attribute level security controls, implementing Business Rules, Flow Designer, Workflows, Client Scripts, UI Policy, and UI Actions as part of development activities for Catalogs, Scoped Apps or other platform activities.</li><li class="leading-relaxed">Learn about the Service Now data ingestion capabilities by developing IHETL maps, transform maps, Robust Transformers, precedence-based job schedules using different types of data sources including API’s, JDBC, or .CSV.</li><li class="leading-relaxed">Work with ServiceNow ITOM Discovery and its Cloud Discovery capabilities in a multi-public Cloud environment.</li><li class="leading-relaxed">Evolve your experience and knowledge of ServiceNow capabilities like Performance Analytics & Dashboards, Reporting, and the CMDB Query builder as part of your day to day activities addressing day to day issues or questions raised by customers or stakeholders.</li><li class="leading-relaxed">Enhance your knowledge of foundational platform concepts like UI Builder and Glide Records, as well as the ServiceNow portal and widget framework.</li><li class="leading-relaxed">Gain knowledge of the Rest APIs as well as SQL and developing queries for data extracts.</li><li class="leading-relaxed">Gain a understanding, as part of your day to day responsibilities, of VISA’s configuration management DB (CMDB), the inherent hierarchal data structures of CSDM data model and better understand how data is stored, managed, coalesced in VISA’s CMDB.</li><li class="leading-relaxed">Be an active participant in our daily stand-ups /project meetings and communicate development and support status.</li><li class="leading-relaxed">Work in a collaborative environment with other team members to ensure that ServiceNow standard best-practices are utilized for all configurations and customizations.</li><li class="leading-relaxed">Work with end – users and educate them on how to be more effective and efficient working on the platform either through informal meetings, brown bags or scheduled calls.</li><li class="leading-relaxed">Develop technical requirements, documentation and technical diagrams.</li><li class="leading-relaxed">Work with stakeholders to review stories and requirements to develop new capabilities as part of our monthly Sprints and Releases.</li></ul>This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Basic Qualifications:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Preferred Qualifications:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)</li><li class="leading-relaxed">Bachelor's degree, OR 4+ years of relevant work experience</li><li class="leading-relaxed">Four years’ ServiceNow development experience on Service Now Platform and CMDB</li><li class="leading-relaxed">Candidate should have direct work experience troubleshooting issues on the ServiceNow platform with Catalog requests, data imports, or other business-related logic.</li><li class="leading-relaxed">Effective writing skills with the ability to document application configurations, system design and architecture, simple run books.</li><li class="leading-relaxed">Good communication skills to work effectively with team members, support personnel, management and customers in geographically dispersed locations and ability to work as part of a team as well as independently with minimum guidance.</li><li class="leading-relaxed">Ideal candidate would have completed their ServiceNow Certified System Administrator</li><li class="leading-relaxed">Service Now Certified Applications Developer Certification and/or ITOM Discovery Certification</li><li class="leading-relaxed">Experience writing in JavaScript</li><li class="leading-relaxed">Familiarity with JSON, developing integrations utilizing REST Messages and Scripted REST APIs</li><li class="leading-relaxed">Experience working in an Agile Development methodology</li><li class="leading-relaxed">Master degree in IT, Engineering, or related Technology field</li><li class="leading-relaxed">5+ years’ experience developing on ServiceNow Platform and/or CMDB</li><li class="leading-relaxed">Experience writing in PowerShell and complex SQL queries</li><li class="leading-relaxed">Experience working with multicultural teams in diverse geographic locations preferred</li><li class="leading-relaxed">Prior Technical SRE or DevOps or Cloud Technologies expertise a plus</li><li class="leading-relaxed">GenAI and AI Prompt Engineering skill and experiences a plus.</li><li class="leading-relaxed">ITIL V4 expert Certification a plus</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Additional Information</h2>Work Hours: Varies upon the needs of the department.Travel Requirements: This position requires travel 5-10% of the time.Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 105,800.00 to 149,550.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

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The Group:Morningstar’s Financial Planning and Analysis team is responsible for planning, forecasting, and analyzing the company’s financial results. The team works collaboratively with our business groups as well as the corporate functions to support our strategy and growth initiatives and help make informed business decisions to create value.The Role:Morningstar`s Financial Planning and Analysis team seeks a Senior Financial Analyst to support Morningstar’s largest business unit, Direct Platform. This role will focus on providing data driven insights to the global Data & Analytics and Technology organizations as well as revenue management of certain product areas. In addition, you will gain extensive experience with financial systems and reporting, build relationships with senior management, and work on special projects as necessary. 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That’s why we champion your wellness through a wide-range of programs that support all stages of your personal and professional life. Here are some examples of the offerings we provide:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Financial Health</li><li class="leading-relaxed">75% 401k match up to 7%</li><li class="leading-relaxed">Stock Ownership Potential</li><li class="leading-relaxed">Company provided life insurance - 1x salary + commission</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Physical Health</li><li class="leading-relaxed">Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coverages</li><li class="leading-relaxed">Additional medical Wellness Incentives - up to $300-$600 annual</li><li class="leading-relaxed">Company-provided long- and short-term disability insurance</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Emotional Health</li><li class="leading-relaxed">Trust-Based Time Off</li><li class="leading-relaxed">6-week Paid Sabbatical Program</li><li class="leading-relaxed">6-Week Paid Family Caregiving Leave</li><li class="leading-relaxed">Competitive 8-24 Week Paid Parental Bonding Leave</li><li class="leading-relaxed">Adoption Assistance</li><li class="leading-relaxed">Leadership Coaching & Formal Mentorship Opportunities</li><li class="leading-relaxed">Annual Education Stipend</li><li class="leading-relaxed">Tuition Reimbursement</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Social Health</li><li class="leading-relaxed">Charitable Matching Gifts program</li><li class="leading-relaxed">Dollars for Doers volunteer program</li><li class="leading-relaxed">Paid volunteering days</li><li class="leading-relaxed">15+ Employee Resource & Affinity Groups</li></ul>Total Cash Compensation Range$92,525.00 - 157,275.00 USD AnnualInclusive of annual base salary and target incentiveMorningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. 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