Our Vizrt valuesCollaboration | Balance | RespectWe ask employees to truly commit to the culture and community here at Vizrt. Through active engagement and participation, striking that healthy balance between work and home, to respect and trust in your colleagues. Our colleagues are our superpower; they drive change, innovation and success within our company and in our industry.

vizrt

Technical Support Engineer I

As a Technical Support Engineer I, you will be part of the Global Customer Success support team, providing first-level support to Vizrt customers. This involves handling inbound cases via phone, chat, email, or the support portal, prioritizing workload, troubleshooting issues, and escalating when necessary. You will also be responsible for meeting KPIs, adhering to quality frameworks, and actively participating in knowledge sharing and team meetings.

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Description</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Summary of Position</h3>As a member of the Global Customer Success support team, the Technical Support Engineer I will be responsible for first-level support, handling all inbound cases raised by Vizrt customers. This role utilizes knowledge of Vizrt products and effective communication skills to ensure timely resolution and high customer satisfaction.A Technical Support Engineer I will:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Accept inbound customer contacts via Phone, Chat, Email, or through the global support portal.</li><li class="leading-relaxed">Prioritize case workload following the global support priority process.</li><li class="leading-relaxed">Troubleshoot and identify solutions while maintaining effective communication with customers for resolution.</li><li class="leading-relaxed">Escalate cases to higher-level support or other departments, such as Professional Services, when necessary.</li><li class="leading-relaxed">Take ownership of individual performance to meet Key Performance Indicators (KPIs).</li><li class="leading-relaxed">Adhere to Global Support Quality Framework expectations.</li><li class="leading-relaxed">Participate in handover communications effectively.</li><li class="leading-relaxed">Proactively share knowledge and insights with colleagues and management.</li><li class="leading-relaxed">Engage in regular meetings with fellow support engineers to discuss best practices and feedback.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Requirements</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Associate's degree or equivalent work experience preferred.</li><li class="leading-relaxed">1-2 years of experience in a technical support role, preferably in the broadcast industry.</li><li class="leading-relaxed">Familiarity with studio broadcast environments and equipment, including software applications for video and audio production.</li><li class="leading-relaxed">Understanding of basic networking systems and Windows administration.</li><li class="leading-relaxed">Strong troubleshooting skills and logical problem-solving abilities.</li><li class="leading-relaxed">Good verbal and written English communication skills are essential.</li><li class="leading-relaxed">Ability to work flexible hours, including nights, evenings, and weekends, as needed.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Benefits</h2>More stories, better toldVizrt®️ is the world’s leading provider of innovative visual storytelling tools for media content creators in broadcast, enterprise, or new media – unlocking the power of a story for all. Vizrt offers market-defining software-based solutions for real-time 3D graphics, video playout, studio automation, sports analysis, media asset management, and journalist story tools. Vizrt offers Flexible Access to our workflows, and our platforms integrate with third-party products because we believe in enabling our customers’ success, giving them the right tool for the job, and accelerating their creative excellence.More than three billion people watch stories told by Vizrt customers every day including from media companies such as CNN, CBS, NBC, Fox, BBC, Sky Group, Al Jazeera, NDR, ZDF, Network 18, Tencent, and many more. <a href="https://www.vizrt.com/vizrt" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://www.vizrt.com/vizrt</a>We offer a comprehensive benefits package that includes:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Health Insurance: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy.</li><li class="leading-relaxed">Paid Time Off: Generous vacation days, sick leave, and holidays to ensure you have a work-life balance.</li><li class="leading-relaxed">Professional Development: Opportunities for ongoing training</li></ul>Join our team and take advantage of these benefits while working in a dynamic and supportive environment.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Recruitment Process for this role:</h2>1. Recruiter Screening2. Team Interview3. Case/ Code assignment4. Final Interview

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What success looks like in this role:</h2>Risk and Compliance Administrator is responsible to assist in and support the Risk and Compliance Operating Office in their day-to-day activities.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Security Packet audit checks (both digital and physical documents) to ensure that core loan documentation has been loaded and stored by internal and third parties.</li><li class="leading-relaxed">Perform monthly reconciliations to ensure accuracy of data.</li><li class="leading-relaxed">Administer the Appointment and Revocation of representatives with ASIC, and monthly reconciliation process, and Hindsight Reviews.</li><li class="leading-relaxed">Administer the Monthly Continuing Professional Development (CPD) program, including loading monthly training to Moodle, tracking, monitoring, reconciling and reporting on compliance with CPD requirements</li><li class="leading-relaxed">Assist Risk and Compliance management with key administration support as part of the ongoing management of the Risk and Compliance Framework. This includes Administration Management of the Risk & Control Framework, Minuting governance meetings, Assisting in the documentation of process & Administration support for incident management</li><li class="leading-relaxed">Any other Risk and Compliance support activities as defined by the Head of Risk and Compliance Operating Office.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">You will be successful in this role if you have:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong communication skills, both written and spoken.</li><li class="leading-relaxed">Attention to detail and ability to multi-task, working quickly and accurately</li><li class="leading-relaxed">Ability to priorities work and perform under pressure.</li><li class="leading-relaxed">Commitment to quality and drive for excellence.</li><li class="leading-relaxed">Self-starter and proactive attitude.</li><li class="leading-relaxed">Problem solving and strong time management skills.</li><li class="leading-relaxed">High ethical standards and integrity.</li><li class="leading-relaxed">Mandatory - must be able to travel to Moore bank, NSW (or any other facility within the Sydney Metro area) on a monthly basis for up to 2 days.</li></ul>

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Technical Support Engineer I

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