Well

Workforce Analyst

Senior Software Engineer

Senior iOS Developer

Senior Machine Learning Engineer

The Workforce Analyst supports the Workforce Planning and Optimization Manager and the Member Service Center in workforce support and reporting. This role involves managing daily shift schedules, monitoring adherence, and tracking Genesys status compliance. The analyst will also capture and track operational performance data, maintain shrinkage reports, and develop dashboards in Excel and potentially Looker. They will analyze data for insights, maintain cross-functional reports, and contribute to data standardization, ensuring accurate and visually compelling reports for continuous improvement.

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Company:</h2><p class="my-4 text-gray-700 leading-relaxed">The mission of Well (https://www.well.co/) is to transform healthcare through our unique impact to our members' health and happiness. We do this through our differentiated consumer experience and world-class data and analytics engine that drive engagement and behavior change. Our product -- a consumer health engagement platform -- integrates concierge services, behavioral health, telemedicine, care management and wellness services to drive sustained engagement, lower costs and improve the health of members. In addition to our product, we know our team makes us unique. We’re a highly diverse and engaged organization whose employees are passionate about the mission of the company and whose management is passionate about the employees. We promote an employee- and member-centric culture with generous benefits, which you can learn more about here: https://www.well.co/careers.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Position Summary :</h2><p class="my-4 text-gray-700 leading-relaxed">We’re looking for a collaborative and high performing individual to support the Workforce Planning and Optimization Manager and the entire Member Service Center in the areas of workforce support and reporting.</p><p class="my-4 text-gray-700 leading-relaxed">The role of Well’s Member Services team is to create frictionless experiences for our members and help them achieve their best health. Our members are at the core of everything we do. Our offices may resemble a contact center, but we are so much more than that! We are seeking to forge sustained relationships with our members by serving them with empathy, and we are looking for team members who are excited to join our efforts to pursue this goal! The primary member-facing role (contact center “agent”) is the Well Guide, who answers questions related to medical benefits, coaches our members to set and obtain their health goals, and helps them navigate the healthcare system.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Key Responsibilities:</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">WorkForce Planning and Support:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Partner with Member Services Leadership to manage daily shift schedules for the entire Service Center team, monitoring all unplanned absences and adherence to planned schedules.</li><li class="leading-relaxed">Monitor schedule adherence issues within the Member Services team and provide weekly reports on areas needing improvement.</li><li class="leading-relaxed">Track Genesys status adherence compliance and report weekly on areas needing improvement.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Reporting:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Capture and track operational performance data daily, generating ad hoc reports as needed for Service Center support.</li><li class="leading-relaxed">Support utilization tracking by maintaining the shrinkage reports that includes, but is not limited to, tracking PTO, trainings, and meetings daily for each Member Services team member</li><li class="leading-relaxed">Develop and maintain reports and dashboards in Excel and potentially other tools like Looker, providing management with visibility into Service Center performance.</li><li class="leading-relaxed">Analyze data from various sources to offer insights and recommendations for improvements.</li><li class="leading-relaxed">In collaboration with Operations Lead, maintain and update cross-functional reports and dashboards, including internal reports and client-facing reports.</li><li class="leading-relaxed">Contribute to standardizing and documenting data definitions.</li><li class="leading-relaxed">Perform audits of existing reports, as needed, to ensure the highest standards of accuracy are maintained</li><li class="leading-relaxed">Support the team's data-driven mission by creating visually compelling reports with actionable insights for continuous improvement.</li><li class="leading-relaxed">Assist with data pulls for outbound engagement initiatives.</li><li class="leading-relaxed">Collaborate with the Member Services Director to enhance operational reporting, automation, and visibility across the department.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Preferred Qualifications:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">1-2 years of experience in a workforce-related position.</li><li class="leading-relaxed">Familiarity with Excel (data management, basic analysis), Salesforce, and Genesys reporting.</li><li class="leading-relaxed">Familiarity with WFM tools like Nice or Genesys</li><li class="leading-relaxed">Exceptional written, verbal, and analytical skills; able to explain concepts.</li><li class="leading-relaxed">Problem-solving and prioritization skills.</li><li class="leading-relaxed">Able to work independently and as part of a team.</li><li class="leading-relaxed">Ensures relevant operations performance data is captured and tracked.</li><li class="leading-relaxed">analytical and customer orientation skills.</li><li class="leading-relaxed">Experience with or interest in learning: SQL/querying languages, relational databases, advanced Excel, statistical analysis tools, Salesforce/Genesys reporting, and data visualization tools (e.g., Looker).</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Additional Job Information</h2><p class="my-4 text-gray-700 leading-relaxed">Well is on a mission to redefine the healthcare experience. This is an opportunity to re-shape healthcare for America. We are developing solutions to improve the quality and affordability of healthcare. We welcome team members who are passionate about that mission.</p><p class="my-4 text-gray-700 leading-relaxed">We embrace diversity and are committed to building an inclusive team. All qualified applicants will be eagerly considered for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.</p>

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Relatient

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Relatient, a leader in intelligent scheduling and patient engagement, simplifies access to care for healthcare organizations through AI-powered workflows and automation. Trusted by over 47,000 providers, we manage 150 million appointments annually, enhancing patient connections and streamlining operations. We seek a Senior Software Engineer to join our Pune team in a hybrid role. This position involves leading software design and implementation, ensuring regulatory compliance, overseeing the full development lifecycle, and championing data security. The role also includes mentoring junior engineers, collaborating cross-functionally, and utilizing agile practices to deliver high-quality, client-focused solutions.

Sr Sales Development Representative

Marketing Coordinator

Manager of Client Engagement

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3><p class="my-4 text-gray-700 leading-relaxed">At Relatient, we’re on a mission to simplify access to care – intelligently. As the leader in intelligent scheduling and patient engagement, we help healthcare organizations connect with patients more effectively through AI-powered workflows, real-time automation, and flexible access tools.</p><p class="my-4 text-gray-700 leading-relaxed">More than 47,000 providers trust us to manage over150 million appointments annually, reducing delays in care, streamlining contact center operations, and helping patients get the care they need, when they need it. We’ve been recognized by Forbes, Deloitte, and Inc. 5000 for our growth, innovation, and inclusive culture.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Your Role at Relatient</h3><p class="my-4 text-gray-700 leading-relaxed">We are currently looking for a <strong>Senior Software Engineer</strong> to join our team. This position will be a hybrid role, working 3 days a week from our office in Amar Tech Park.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">In this role, you’ll help us move the needle owning:</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Technical Leadership and Innovation</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead the design and implementation of new software features and applications, ensuring they meet the healthcare industry's regulatory standards.</li><li class="leading-relaxed">Drive innovation in the product line by researching and applying new technologies and methodologies to solve complex healthcare problems.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Software Development and Lifecycle Management</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Develop high-quality, secure, and scalable software solutions that comply with healthcare regulations such as HIPAA (Health Insurance Portability and Accountability Act).</li><li class="leading-relaxed">Oversee the entire software development lifecycle, including requirements gathering, design, coding, testing, deployment, and maintenance.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Quality Assurance and Regulatory Compliance</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Ensure software solutions are developed in compliance with relevant healthcare regulations and standards, where applicable.</li><li class="leading-relaxed">Implement and oversee rigorous unit testing protocols and quality assurance processes to ensure software reliability and performance.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Collaboration and Cross-Functional Leadership</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Collaborate closely with product managers, UX/UI designers, and other stakeholders to understand user needs and translate them into functional software solutions.</li><li class="leading-relaxed">Lead and mentor junior software engineers, promoting a culture of excellence, continuous learning, and knowledge sharing.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Data Security and Privacy</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Champion the importance of data security and privacy within the team, ensuring all software solutions adhere to the highest standards of data protection.</li><li class="leading-relaxed">Stay updated with the latest in cybersecurity trends and regulatory changes affecting the healthcare industry to proactively address potential security vulnerabilities.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Client-Focused Solution Development</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Work closely with customer support teams to understand client issues and feedback, using this information to inform ongoing product development and improvement.</li><li class="leading-relaxed">Participate in client meetings and demos as needed to provide technical expertise and support for sales and marketing efforts.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Project Management and Agile Practices</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Utilize agile methodologies to manage software development projects, ensuring timely delivery of features and responsiveness to changing customer needs.</li><li class="leading-relaxed">Lead sprint planning, retrospectives, and stand-ups, ensuring clear communication and efficient workflow within the development team.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Continuous Professional Development</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Stay abreast of the latest developments in software engineering and healthcare technology to continuously improve personal expertise and the overall effectiveness of the development team.</li><li class="leading-relaxed">Encourage and facilitate ongoing education and professional development opportunities for team members.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Core Experience Requirements</h3><p class="my-4 text-gray-700 leading-relaxed">We’re looking for someone with:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor's degree in computer science, B.E./ B. Tech, computer engineering, or equivalent work experience in lieu of a degree is required.</li><li class="leading-relaxed">7+ years of experience in a software engineering role</li><li class="leading-relaxed">Working knowledge of AWS, Docker, and git</li><li class="leading-relaxed">Experience with Spring, Hibernate and Sprinboot</li><li class="leading-relaxed">Good understanding of Data Structure & Algorithms.</li><li class="leading-relaxed">Good understanding / implementation of SOLID principles and Design Patterns.</li><li class="leading-relaxed">Good understanding of Test Driven Developmet</li><li class="leading-relaxed">Previous experience building and working with CI/CD pipelines</li><li class="leading-relaxed">Strong knowledge of SQL and relational databases</li><li class="leading-relaxed">Experience giving and receiving code reviews</li><li class="leading-relaxed">Previous experience building and consuming RESTful web APIs</li><li class="leading-relaxed">Knowledge of unit testing and integration testing</li><li class="leading-relaxed">Knowledge and experience with Agile methodologies</li><li class="leading-relaxed">Ability to work and thrive as part of a collaborative team</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Bonus points if you have these preferred qualifications:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience building software in a healthcare environment preferred</li><li class="leading-relaxed">Experience building applications leveraging HL7 FHIR preferred</li><li class="leading-relaxed">Experience with Kubernetes and AWS EKS/Fargate preferred</li><li class="leading-relaxed">Familiarity with the principles of Domain-Driven Design (DDD) preferred</li></ul>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.