Whatnot

Customer Experience Agent (German or Dutch Speaking)

Director, Data Science (Revenue Analytics)

Platform Engineer

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Account Executive (Inside Sales)

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Customer Experience Agent

Category Marketing Manager- France

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Test your Unity Animations knowledge with this quiz! Explore concepts like Animator Controller, Blend Trees, and many more.

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Let's assess your Unity Skills 📋 - This assessment gives us an idea of your Unity fundamentals - Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc. - 9 questions: 9 Multiple Choice - Minimum score needed to qualify: 80% - Average time to complete: 5 to 10 minutes

ESL FACEIT Group - EFG

Player Manager

Twitch

Senior Product Designer

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Live Game Producer, Pokémon GO

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The Player Manager at EFG will act as the primary liaison between the company and its teams and players.  Responsibilities include managing player relations before, during, and after events; coordinating logistics (travel, hotels); building schedules; ensuring players fulfill obligations; and improving player experiences.  The role requires excellent communication, organizational skills, and the ability to handle multiple tasks simultaneously.  The ideal candidate is a gamer with experience in hospitality, event management, or a related field, possessing strong interpersonal skills and a service-oriented attitude.  This involves working closely with internal teams and external partners to deliver exceptional experiences. The role also includes proactive problem-solving and contributing to event setup and takedown.

We create worlds beyond gameplay where players and fans become community.

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<h2 id="job-description-title">Description</h2><div>At EFG (ESL FACEIT Group) we create worlds beyond gameplay, where players and fans become a community. We pride ourselves in having a corporate social responsibility which is that “IT’S NOT GG, UNTIL IT’S GG FOR ALL”. Our passion, craft, and DNA are aligned to create and shape the world of esports, gaming tournaments, leagues, events, and holistic ecosystems through our millions of players, fans, and heroes, as well as through our people, and culture.&nbsp;The Esports team plays a pivotal role in designing and bringing to life the most amazing esports products for the community. They contribute to creating exceptional experiences that resonate with users and elevate the world of esports.As a Player Manager, you will be part of our Global Game Ecosystems team that is responsible for the development and enhancement of the gaming experience through our global product events, digital products, and player/team relations. You will play a pivotal role acting as a liaison between EFG and our teams &amp; players.Who we are searching for:<ul> <li>Communication is one of your core strengths, you enjoy explaining and fixing issues to players and teams before, during and after gaming tournaments &amp; events.</li> <li>You’re one of the go-to people who enjoys helping others when they face a problem.</li> <li>You see the big picture and come up with general solutions if you see the need for them.</li> <li>You are a gamer and love the gaming environment.</li> <li>You work well in a team and can help everybody to achieve their goals.</li> </ul>What you’ll do:<ul> <li>Work closely with the global and regional EFG teams to align on directives within the Player Manager department.</li> <li>Act as the main point&nbsp; of contact for teams &amp; players before, during and after events.</li> <li>Build and maintain good relationships with players and teams.</li> <li>Provide all necessary information to players and teams as early as possible.</li> <li>Gather information and assets from players and teams to distribute to relevant departments.</li> <li>Work closely with other departments to book travel, hotels, and other logistics.</li> <li>Build schedules in cooperation with other departments for related player and team obligations.</li> <li>Deliver an excellent experience outside of the tournament, from arrival until departure.</li> <li>Assist players and teams around our events, even in topics not related to the tournament.</li> <li>Help and work with partners and internal stakeholders who require access to players.</li> <li>Ensure that teams and players fulfill their obligations.</li> <li>Plan and execute all player related topics without constant supervision.</li> <li>Take care of our task management system and always keep everyone in the loop.</li> <li>Strive to improve all player and team related aspects of our events.</li> <li>Develop and implement new processes and procedures to assure a flawless workflow.</li> <li>Support and sustain our&nbsp; talented pool of freelancers around the world to provide support at our tournaments and events</li> <li>Tackling roadblocks proactively in your daily work and being hands-on with ensuring its resolution, solo, or with the help of colleagues.</li> <li>Be involved in hands-on event activity such as getting stuck-in with other EFG employees to help setup and pack down events.</li> </ul>What you need:<ul> <li>Experience in Hospitality Management, Event Management, or another related field in tech, gaming, sports, or entertainment.</li> <li>Service oriented person with a welcoming, open, and friendly attitude.</li> <li>Good understanding of the competitive and esports gaming titles, their respective communities, tournament structures and formats.</li> <li>Excellent organizational skills, and the ability to carry out several tasks at the same time.</li> <li>Demonstrated ability to communicate in the English language, both spoken and written. Additional languages are a plus, but not mandatory.</li> <li>Excellent interpersonal skills and ability to build relationships across geography, function, and seniority.</li> <li>High level of emotional intelligence, professionalism, diplomacy, and integrity.</li> </ul>&nbsp;Firmly rooted in our values, EFG is an affirmative action employer that celebrates being an equal opportunity workplace. Our unwavering commitment to fair employment extends to all individuals, regardless of their race, color, ancestry, religion, sex, national origin, age, sexual orientation, disability, citizenship, marital status, gender identity, or Veteran status.</div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

Unity Game Engine

Unity Event Functions - Clash Royale

Unity Component System

Unity NavMesh Agent

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The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team you will be tasked with doing anything possible to make sure our customers get the product they ordered as fast as possible. And if something went wrong, you are ensuring that we are doing everything possible to make it right. Interact with buyers and sellers with a customer first attitude ensuring a positive experience. Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner. Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users. Work with other departments to troubleshoot, research and resolve open questions. Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.

<div><h2>🚀 Whatnot</h2>
Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our<a href="https://www.whatnot.com/careers"> values</a>, and as a remote co-located team, we operate out of hubs within the US, UK, Ireland, Poland, and Germany today.
We’re innovating in the fast-paced world of live auctions from fashion, beauty, electronics to collectibles like trading cards, comic books, and even live plants. Whatnot has something for everyone.
And, we’re growing. Whatnot has been one of the<a href="https://a16z.com/marketplace-100/"> fastest growing marketplaces</a> and we’re hiring forward-thinking problem solvers across all functional areas.
<h2>💻 Role</h2>
The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team you will be tasked with doing anything possible to make sure our customers get the product they ordered as fast as possible. And if something went wrong, you are ensuring that we are doing everything possible to make it right.
<ul>
<li>Interact with buyers and sellers with a customer first attitude ensuring a positive experience</li>
<li>Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner</li>
<li>Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users</li>
<li>Work with other departments to troubleshoot, research and resolve open questions</li>
<li>Seek out opportunities to eliminate repeat contacts and improve the overall customer experience</li>
</ul>
<h2>👋 You</h2>
Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.
A hungry individual looking to jump start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reach the best possible outcome. Here’s what we’re hoping to see in your background:
<ul>
<li>2+ years of support experience handling email and/or chat services.</li>
<li>Weekend availability required</li>
<li>Fluent in English, German and/or Dutch</li>
<li>Understanding of Ecommerce and Marketplace operations</li>
<li>Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.</li>
<li>Obsession with customers / being customer first / serving customers</li>
<li>Proactive problem-solver and process-improver</li>
<li>Knowledge of Collectibles is a plus</li>
<li>Bachelor's degree preferred</li>
<li>Previous start-up experience is a plus</li>
</ul>
<h2>💰Compensation</h2>
€35,000/year to €42,000/year + benefits + equity
The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity.
<h2>🎁 Benefits</h2>
<ul>
<li>Flexible Time off Policy</li>
<li>Health Insurance options including Medical, Dental, Vision</li>
<li>Work From Home Support</li>
<ul>
<li>Home office setup allowance</li>
<li>Monthly allowance for cell phone and internet</li>
</ul>
<li>Care benefits</li>
<ul>
<li>Monthly allowance on both food and wellness</li>
<li>Annual allowance towards Childcare</li>
<li>Lifetime benefit for family planning, such as adoption or fertility expenses</li>
</ul>
<li>Retirement; Pension plan</li>
<li>Monthly allowance to dogfood the app</li>
<li>Parental Leave</li>
<ul>
<li>16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.</li>
</ul>
</ul>
<h2>💛 EOE</h2>
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.</div>