Whatnot

Customer Experience Team Lead (Weekend)

Customer Experience Agent

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The Customer Experience Team Lead will drive the best possible user experience through process improvement, order management, and problem-solving. This role involves ensuring agents thoroughly address customer issues, providing crucial user insights to the business, and partnering with cross-functional teams to address product or experience gaps. Responsibilities include leading team performance, managing agents, maintaining process expertise, handling escalations, driving accountability, creating reports to improve performance, generating insights to improve product and experience, and resolving critical issues.

Software Engineer, Search and Discovery Platform

<h2>🚀 Join the Future of Commerce with Whatnot!&nbsp;</h2> Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our <a href="https://www.whatnot.com/careers">values</a>. With hubs in the US, UK, Ireland, Poland, and Germany, we’re building the future of online marketplaces—together. From fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone. And we’re just getting started! As one of the <a href="https://a16z.com/marketplace-100/">fastest growing marketplaces</a>, we’re looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our <a href="https://blog.teamwhatnot.com/">news</a> and <a href="https://medium.com/whatnot-engineering">engineering</a> blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce. <h2>💻 Role</h2> The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem-solving. As a leader of this team, you will be responsible for ensuring that our team of agents dig into every ticket to the lowest level of detail so they can best solve customer issues and provide critical user insights to the business. You’ll take those insights and make Whatnot 1% better every day by partnering with driving cross-functional teams to fix gaps in our product or experience that negatively impact our customers. You will also be responsible for driving team productivity through performance metrics while delivering a quality experience, ensuring our users are getting a quick, and quality experience. <ul> <li>Lead team performance and drive results in team productivity, quality, and customer experience&nbsp;</li> <li>Manage, coach, encourage, and be responsible for the performance and culture of a team of agents</li> <li>Maintain functional knowledge of, and act as a subject matter expert of processes, product, and projects related to day-to-day operations</li> <li>Handling escalations from the team</li> <li>Drive accountability on policies and other guidelines</li> <li>Create new and use existing reporting to identify areas to improve performance metrics and productivity&nbsp;</li> <li>Build a culture of insights generation to improve product, process, experience and overall business by reviewing Sigma &amp; Zendesk metrics regularly&nbsp;</li> <li>Identify and report on trends early and often.&nbsp;</li> <li>Partner with training and content to reinforce compliance with new launches, processes, and policies.&nbsp;</li> <li>Address and resolve critical issues from partners and other teams</li> <li>Identify and call out areas of opportunity for Whatnot, helping improve or develop new processes to improve the user experience and business by understanding customer needs</li> <li>Other ad-hoc project work as the business requires</li> </ul> Team members in this role are required to be within commuting distance of our Dublin, Ireland hub. <h2>👋 You</h2> Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here. A hungry individual looking to continue their career in a fast-paced, rapidly changing environment. Someone willing to take on any role or task, learn new skills, and be a part of building a great company. A customer service mentality with passion to reach the best possible outcome. As our next Customer Experience Team Lead you should have (e.g. 5+ years of support operations experience managing support KPIs such as CSAT), plus: <ul> <li>Experience as a leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance</li> <li>Experience driving operational excellence, quality improvements, and performance-managed multiple agents.</li> <li>An analytical and data-driven approach, with experience distilling large data sets to actionable insights.</li> <li>You are an owner, always looking for opportunities to better your work, team, product or customer experience</li> <li>You are comfortable making tough decisions that balance the trade-off between quality and quantity</li> <li>Knowledge of Zendesk, data platforms such as Sigma, familiar with excel/google Sheets</li> <li>Experience in startups, marketplaces, or e-commerce preferred</li> <li>Experience working within multichannel support operations (chat, email, sms)&nbsp;</li> <li>You have familiarity with working with large, diverse customer support, and operations organizations preferred</li> <li>You have the flexibility to work weekends</li> <li>Fluent English (with the ability to work in an additional European language being an advantage)&nbsp;</li> </ul> <h2>💰Compensation</h2> €50,000/year to €70,000/year + benefits + equity. The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity. <h2 class="Header-module__header--Jux6H">🎁 Benefits</h2> <ul> <li>Flexible Time off Policy</li> <li>Health Insurance options including Medical, Dental, Vision</li> <li>Work From Home Support <ul> <li>Home office setup allowance</li> <li>Monthly allowance for cell phone and internet</li> </ul> </li> <li>Care benefits <ul> <li>Monthly&nbsp;allowance&nbsp;for&nbsp;wellness</li> <li>Annual allowance towards Childcare</li> <li>Lifetime benefit for family planning, such as adoption or fertility expenses</li> </ul> </li> <li>Retirement; Pension plan</li> <li>Monthly allowance to dogfood the app <ul> <li>We expect all employees to actively use the product!</li> </ul> </li> <li>Parental Leave <ul> <li>16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.</li> </ul> </li> </ul> <h2 class="Header-module__header--zowtw">💛 EOE</h2> Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

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WebTech Corporation

Mechatronics Engineer / Maintenance Employee (m/f/d)

Staff Supply Chain Security Engineer

Technologist (m/f/d)

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Commissioning Engineer PLC (m/f/d) focus on cable drums

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As a medium-sized company, we belong to the Wabtec Group, which, with its innovative technology for rail vehicles in the freight and transit sector, is one of the world market leaders in the Rail Friction, HVAC and Pantographs segments. At our location near Leipzig, we develop individual solutions in the field of air conditioning, heating and refrigeration technology for manufacturers of rail vehicles, as well as their operators at home and abroad. The job involves Befundung, Wartung, Reparatur and Overhauls / Conversions of air conditioning components and entire air conditioning package systems of trains in the industrial workshop of the SFU, working with flame when hard soldering on small pipe systems, working with locksmith activities on small pipe systems, responsibility for a continuous project sequence, order-related and customer-oriented work, assembly of equipment from individual parts according to parts lists and drawings, independent delivery control and reporting in case of delays, and adhering to the specified hourly expenditures for revisions / maintenance / repairs.

Want to move the world? Want to innovate and bring that innovation to life?At Wabtec, we are in the business of realizing potential – that of the transportation industry, and yours!Drawing on nearly four centuries of collective success across the vibrant portfolios of Wabtec, GE Transportation and Faiveley Transport, we offer employees hands-on opportunities all over the world to shape the future of transportation – as well as their own. Wabtec is focused on performance that drives progress, leveraging our digital expertise, technological innovation, and world-class manufacturing and services to create transportation solutions that move and improve the world.

Software Engineering Specialist

Mechatronics Technician / Maintenance Employee

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It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.Als mittelständisches Unternehmen gehören wir zur Wabtec-Gruppe, die mit ihrer innovativen Technik für Schienenfahrzeuge im Fracht- und Transitbereich zu den weltweiten Markführern in den Segmenten Rail Friction, HVAC und Pantographs zählt. An unserem Standort in der Nähe von Leipzig entwickeln wir individuelle Lösungen auf dem Gebiet der Klima-, Heizungs- und Kältetechnik für die Hersteller von Schienenfahrzeugen, als auch deren Betreiber im In- und Ausland.Im Rahmen des Zusatzbedarfs ist die folgende Stelle an unserem Standort zu besetzen:Mechatroniker (m/w/d) Sie sind verantwortlich für….<ul><li>Befundung, Wartung, Reparatur und Überholungen / Umbauten von Klimakomponenten und ganzen Klimakompaktanlagen von Zügen in der Industriewerkstatt der SFU</li><li>Sicheres Umgehen mit Flamme bei Hartlöten an Kleinrohrsystemen</li><li>Sicherer Umgang mit Schlossertätigkeiten an Kleinrohrsystemen</li><li>Eigener Verantwortung für einen kontinuierlichen Projektablauf</li><li>Auftragsbezogenes und kundengerechtes Arbeiten</li><li>Montage von Geräten aus Einzelteilen gemäß Stücklisten und Zeichnungen</li><li>Eigenständige Lieferkontrolle und Meldung bei Verzögerungen</li><li>Einhaltung der vorgegebenen Stundenaufwendungen für Revisionen / Wartungen / Reparaturen</li><li>Einhalten und proaktives Verbessern des Arbeitsschutzes</li><li>Mitarbeit in Prozessoptimierung und kontinuierlicher Verbesserung</li></ul>Sie arbeiten in einer Dauerfrühschicht: Montag - Donnerstag von 06.00 - 14.30 Uhr und freitags von 06.00 - 12.30 UhrSie bringen mit…<ul><li>Abgeschlossene Ausbildung als Industriemechaniker, Kältetechniker, Schlosser, Mechatroniker aller Art (m/w/d),</li><li>Selbständiges Lesen &amp; Verstehen von technischen Dokumenten</li><li>Eigenständige, termintreue und qualitätsgerechte Arbeitsweise</li></ul>Wir bieten:<ul><li>Tarifliche Bezahlung</li><li>Unbefristete Anstellung</li><li>Urlaubsgeld</li><li>Weihnachtsgeld</li><li>Zuschuss zur vermögenswirksamen Leistung</li><li>Betriebliche Altersvorsorge</li><li>Urlaubsanspruch von 30 Tagen pro Kalenderjahr</li><li>Betriebskantine vorhanden</li><li>Jobrad leasen</li><li>Zuschuss zum Deutschlandticket</li><li>Weiterbildungen</li></ul>Eine gesetzliche Arbeitserlaubnis in der EU ist erforderlich. Wir werden, weder jetzt noch in der Zukunft, einer Einzelperson für ein Arbeitsvisa sponsern.*Bitte beachten Sie, dass wir Bewerbungen von Agenturen ohne eine formalisierte Vereinbarung mit der Personalabteilung des Standortes nicht akzeptieren. Wenn Sie ein Agentur-/Drittanbieter-Recruiter sind und nicht von Wabtec für diese Suche beauftragt wurden, schulden wir Ihnen keine Gebühr, wenn Sie einen Kandidaten in das Bewerber-Tracking-System einreichen, der letztendlich eingestellt wird.#LI-VK1Who are we? <div><div><div><div><div><div><div><div><div><div><div>Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! <a rel="noopener noreferrer" target="_blank" href="http://www.WabtecCorp.com">http://www.WabtecCorp.com</a>Our Commitment to Embrace Diversity:Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.&nbsp;&nbsp;To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.</div></div></div></div></div></div></div></div></div></div></div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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