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Moonspin is seeking a NOC Level 2 Support Engineer for their Cape Town office, focusing on monitoring, diagnosing, troubleshooting, tracking, and documenting multiple environments and customer interactions. The role requires strong communication, adaptability, and flexibility, working independently and in shifts for 24/7 coverage. Responsibilities include proactive monitoring, incident resolution, escalation, root cause analysis, documentation, process improvement, and tooling development.

Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features. We hire experienced top talented people which enables us to offer exceptional business services while enjoying a “work hard play hard” engaged environment.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Purpose of the Role</h3>We are seeking a NOC Level 2 Support Engineer to work in our Cape Town office, who can apply their technical skills in a fast-paced and complex environment. The Level 2 NOC Engineer’s duties will include monitoring, diagnosing, troubleshooting, tracking, and documenting the multiple environments and day-to-day customer support and interactions.Strong communication skills are a particularly important requirement for this role. NOC Level 2 Support Engineers should enjoy working in a fast-paced environment where adaptability and flexibility will be key to their success. The successful candidate will be able to work independently and within groups working in shifts to cover 24/7 coverage.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Monitor Dashboards of key metrics, proactively detecting any possible incidents before they occur.</li><li class="leading-relaxed">Proactive monitoring of Slack channels for issues raised both internally and externally.</li><li class="leading-relaxed">Investigate, diagnose, troubleshoot, and resolve incidents where possible.</li><li class="leading-relaxed">Escalate incidents that require additional expertise with SRE, DBA’s, Dev Support, etc, and work with them until the incident is resolved.</li><li class="leading-relaxed">Working with Incident managers and other teams in war rooms for P1/2 issues to restore operations as quickly as possible.</li><li class="leading-relaxed">Be involved in the root cause analysis of incidents and help with incident reports.</li><li class="leading-relaxed">Adding and updating documentation for runbooks used to help troubleshoot and resolve incidents and share knowledge with the rest of the team.</li><li class="leading-relaxed">Implement and improve processes for monitoring/alerting, systems maintenance, and escalation.</li><li class="leading-relaxed">Helping and guiding the development of tooling used to troubleshoot and resolve issues to make NOC work more effectively.</li><li class="leading-relaxed">Develop key dashboards for transparency of reporting uptime and other metrics as identified.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A minimum of 2 years’ experience working in a NOC team offering 24/7 critical support.</li><li class="leading-relaxed">Excellent troubleshooting and creative problem-solving abilities.</li><li class="leading-relaxed">Background in Linux administration.</li><li class="leading-relaxed">Good networking understanding (TCP/IP, DNS, routing, firewalls, etc.).</li><li class="leading-relaxed">Good understanding of technologies such as Apache, Nginx, Databases, DNS servers, etc.</li><li class="leading-relaxed">Experience with supporting Cloud-based applications – we use Amazon Web Services (AWS).</li><li class="leading-relaxed">Experience in using monitoring systems and investigating issues at a log level – we use Datadog.</li><li class="leading-relaxed">Experience coordinating and collaborating with multiple teams such as Helpdesk & SRE.</li><li class="leading-relaxed">Excellent communication and interpersonal skills.</li><li class="leading-relaxed">Ability to offer flexibility during peak times and critical projects for changing shift patterns.</li><li class="leading-relaxed">Experience in creating technical documentation and reports.</li><li class="leading-relaxed">Readiness to offer training to colleagues when needed.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Advantageous:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience with Datadog Monitoring and Incident Management is a plus.</li><li class="leading-relaxed">Experience maintaining continuous integration and delivery pipelines with tools such as Jenkins and CircleCI.</li><li class="leading-relaxed">Scripting/programming knowledge of at least Unix shell scripting.</li><li class="leading-relaxed">Background in Windows Administration.</li><li class="leading-relaxed">Experience with Postgres.</li><li class="leading-relaxed">Experience with Kubernetes.</li></ul>Moonspin is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process.

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Zscaler, a leader in cloud security, is seeking an experienced Staff Software Development Engineer for its Engineering Team. The role involves developing and maintaining iOS and macOS applications and frameworks, translating product requirements into technical specifications, and converting designs into high-quality code. The ideal candidate will contribute to Zscaler's mission of making the cloud a safe and enjoyable experience for enterprises, leveraging their expertise in Objective C/Swift and networking protocols to enhance the world's largest cloud security platform.

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About ZscalerServing thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.Our Engineering team built the world's largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 15 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.We're looking for an experienced Staff Software Development Engineer to join our Engineering Team. 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We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Various health plans</li><li class="leading-relaxed">Time off plans for vacation and sick time</li><li class="leading-relaxed">Parental leave options</li><li class="leading-relaxed">Retirement options</li><li class="leading-relaxed">Education reimbursement</li><li class="leading-relaxed">In-office perks, and more!</li></ul>Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits <a href="https://www.zscaler.com/careers" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">here</a>.By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. 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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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