Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

Zinnia

IT Support Engineer II, Helpdesk

Director - Product Management

Sr Specialist- BI and Financial Analyst Support

Product Manager - Identity & Access Management

Associate Director - Data Engineering

Associate Client Support Analyst (US Tech Support)

Learning & Development Assoc Director

Director, Product Management

Sr Learning and Development Manager

The IT Support Engineer II, Helpdesk, is the first point of contact for customers seeking technical assistance. This role involves providing basic support and troubleshooting, such as password resets, printer configurations, and break/fix instructions. The technician will also escalate issues to higher-level support as needed. They will respond to customer inquiries via Slack, Emails, and phone calls; provide initial support for common technical problems; escalate unresolved issues to higher-level support teams; maintain accurate records; and ensure a positive customer experience.

Specialist - Workforce Management

<div>WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.</div><div>WHO ARE YOU: The IT Support Engineer I, Helpdesk, is the first point of contact for customers seeking technical assistance. This role involves providing basic support and troubleshooting, such as password resets, printer configurations, and break/fix instructions. The technician will also escalate issues to higher-level support as needed. WHAT YOU WILL DO: • Respond to customer inquiries: Answer Slack messages, Emails, and phone calls to gather information about technical issues. • Basic troubleshooting: Provide initial support for common technical problems, including password resets, printer configurations, and software installations. • Ticket routing: Escalate unresolved issues to Level 2 and Level 3 support teams. • Documentation: Maintain accurate records of customer interactions and problem resolutions in the ticketing system and when required update SOPs. • Customer service: Ensure a positive customer experience by providing timely and effective support. WHAT YOU WILL NEED: • Technical knowledge: Basic understanding of computer systems, networks, and software applications. • Communication skills: Excellent verbal and written communication skills to interact effectively with customers. • Problem-solving: Ability to diagnose and resolve basic technical issues. • Customer service orientation: Strong focus on providing a positive customer experience. • Teamwork: Ability to work collaboratively with other support teams. • Experience: Minimum 3-5 years of previous experience in a customer support or IT helpdesk role. • Certifications: CompTIA A+, ITIL Foundation, or similar certifications. • Education: Bachelor’s Degree, preferably in Computer Science, Information Technology, or a related field WHAT’S IN IT FOR YOU? At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. #LI-TN1</div>

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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The job involves software development for embedded Linux systems throughout the entire development cycle, including design, implementation, unit testing, documentation, error analysis, and troubleshooting. The role also entails feature development for optical monitoring systems, particularly the definition and implementation of signal processing algorithms (e.g., denoising, event detection in OTDR traces), preferably in C/C++. Close collaboration with electronics, optics, system testing departments, and software developers at international locations is required, along with cooperation with technical service to address customer issues promptly. The team is expanding and seeking talented individuals to contribute to its continued success.

Adtran is a leading global provider of fiber-based networking solutions and SaaS applications, focused on the broadband access market. Our comprehensive portfolio spans from the metro core to the customer premises, enabling network providers to deliver Gigabit broadband to every home and business. Our vision is to enable a fully connected world where the power to communicate is available to everyone, everywhere. At Adtran, we believe in our people. With a diverse and inclusive team spread across the globe, our culture embraces creativity and seeks innovation and quality in everything we do.

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Welcome!Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can.&nbsp;&nbsp; Continued success depends on it!&nbsp; Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team!Aufgaben<ul><li>Software Entwicklung für Embedded Linux-Systeme über den kompletten Entwicklungszyklen (Design, Implementierung, Unit Test, Dokumentation, Fehleranalyse und Fehlerbehebung)</li><li>Feature Entwicklung für optischen Monitoring-Systeme, insbesondere die Definition und die Implementierung von Algorithmen zur Signalverarbeitung (z.B. Denoising, Eventdetektion in OTDR-Traces), vorzugsweise in C/C++</li><li>Enge Zusammenarbeit mit den Fachbereichen Elektronik, Optik und Systemtest und Softwareentwicklern an unseren internationalen Standorten</li><li>Zusammenarbeit mit dem Technischen Service zur zeitnahen Lösung von Kundenproblemen</li></ul>Anforderungen<ul><li>Studium in Informatik, Mathematik oder ähnlichem</li><li>Sehr gute Kenntnisse in C/C++ und Linux</li><li>Gute Kenntnisse bzgl. Systemtheorie, Signalanalyse und Signalverarbeitung</li><li>Erfahrungen bzgl. OTDR-Technologie und Datenbank-Management-Systemen (z.B. PostgreSQL) sind von Vorteil</li><li>Erfahrungen mit Python, Bash Scripts und Embedded Linux Systemen sind von Vorteil</li><li>Teamfähigkeit</li><li>Eigeninitiative und strukturierte Arbeitsweise</li><li>Gute Deutsch- und Englischkenntnisse</li></ul>

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