Senior Program Manager

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The challenge

This Senior Project Manager will work directly with our customers to drive their enterprise solutions development, support and implementations using Adobe Technologies (e.g., AEM, SiteCatalyst, Insight, Scene7, LiveCycle ES, Flash/Flex). Working at multiple levels with the Adobe team, customer and systems integrator partners, you will evaluate the proposed solution, assess risks, plan the implementation, support the delivery, and manage the overall success of the project(s). You will oversee delivery and acceptance of the project scope as defined in the statement of work using our consulting methodology including tasks, deliverables, milestones, and resources, all the time coordinating with the core and field engineering teams as needed. You will ensure successful customer deployment.
What you'll do

Act as the central client point of contact throughout the life of the project, beginning during presales with project scoping
Clearly understand and communicate customer requirements and integration points in the context of the statement of work.
Coordinate project delivery process with key contributors to help handle scope and prepare change requests, including tasks, deliverables, landmarks, resources, and estimated costs.
Handle all day-to-day administrative activities of a given project from inception to closure.
Maintain regular communication with both the customer and internal teams, and constantly handle customer expectations.
Achieve customer happiness through successful delivery of defined project scope.
Compile customer requests and deployment issues, to provide a feedback channel into our core products.
Work with third-party subcontractors and technology partners as required.
Gain and communicate experiences in formal post-mortem, feeding lessons learned, standard methodologies and resources back into the consulting practice
What you need to succeed

Overall 10-15 years of experience in IT
proven experience as a project manager including client facing project management, including delivering enterprise-scale web applications or analytics implementations
Solid project management experience in application support and maintenance projects.
Innovative problem solver.
Strong verbal, presentation and written communication skills.
Excellent problem-solving skills, with a proven ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist.
Strong conflict resolution and negotiation skills.
Professional demeanor, ability to interact with and lead teams with varied strengths throughout Adobe, and communicating with client managers, directors, and VPs
Superb organizational skills to be able to coordinate complicated projects.
Exceptional team building and team management skills, with shown experience handling virtual teams.
Prior experience with the launch and operation of a highly available, high traffic internet or mobile service.
Shown ability to understand the impact of technical changes, and to articulate high level technical solutions to address business problems.
Understanding of custom software development processes and engagement methodologies. Practical experience in handling agile development projects a plus.
Familiarity with the following languages and technologies: HTML, HTMLS, XML, Java, WCM, Web analytics, content targeting
Proven understanding of and experience with one or more of the following: Web Content Management, Rich internet applications, Web & Social Analytics, online ad targeting and content personalization.
Ability to handle in an environment of ambiguity with diverse customers.
Ability to build strong relationships and generate opportunities for repeat business.

Desired
Experience as Consulting Manager or Senior Consultant in a large consulting organization
2 or more years Handling Agile development projects
Shown experience handling off-shore teams.

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