Arcadia

Director, Customer Success

Senior Data Engineer

IT Support Junior Technician

Sr Director, Data Engineering & Analytics

Software Engineer II - Engineering Platform

Enterprise Growth Specialist

Lead Backend Engineer

Staff Engineer

Software Engineer II - Tooling and Telemetry

Arcadia is seeking a seasoned Director, Customer Success to lead and scale its Customer Success organization, focusing on delivering a best-in-class customer experience in complex B2B environments. The role involves defining engagement models, driving strategic customer outcomes, establishing operational excellence, and partnering cross-functionally to ensure customers realize measurable value from Arcadia's platform. This leader will transform the customer experience from transactional to exceptional, contributing to the company's growth engine.

Senior Product Manager - Tooling and Telemetry

<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Director, Customer Success</h1><p class="my-4 text-gray-700 leading-relaxed"><strong>Who We Are:</strong></p><p class="my-4 text-gray-700 leading-relaxed">Arcadia is the global utility data and energy solutions platform. With our leading data platform, AI-powered analytics, industry expertise, and expansive partner network, we deliver solutions for every stage of the enterprise energy management lifecycle across carbon, cost, and reliability.</p><p class="my-4 text-gray-700 leading-relaxed">Arcadia’s Enterprise Energy Management Solutions are built on a foundational data platform that has been developed for over a decade and scaled across millions of customer facilities. We transform fragmented data and siloed processes into coordinated, enterprise-wide action with comprehensive solutions including:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Utility Bill Management: Lower utility costs and streamline bill management with automated bill payment, proactive error identification, optimized tariff structures, and budgeting & forecasting.</li><li class="leading-relaxed">Energy Procurement Advisory: Source clean energy through a comprehensive evaluation of supply options - including traditional retail options and onsite and offsite resources — to effectively manage risks, reduce costs, and achieve corporate sustainability goals.</li><li class="leading-relaxed">Sustainability Reporting: Achieve compliance goals and track carbon emissions with standardized energy data and seamless integration with leading sustainability platforms.</li></ul><p class="my-4 text-gray-700 leading-relaxed">Tackling an enterprise client’s most critical energy challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean, cost-effective electrons, we look forward to learning what you would uniquely bring to Arcadia!</p><p class="my-4 text-gray-700 leading-relaxed"><strong>What We’re Looking For:</strong></p><p class="my-4 text-gray-700 leading-relaxed">We’re seeking a seasoned Customer Success leader who has successfully built and scaled high-performing Customer Success organizations and is passionate about delivering a best-in-class customer experience.</p><p class="my-4 text-gray-700 leading-relaxed">This role is ideal for someone who thrives at the intersection of strategy and execution, a leader who can define what great looks like, operationalize it across teams, and personally model excellence with our most strategic customers.</p><p class="my-4 text-gray-700 leading-relaxed">You bring a proven track record of elevating customer experience in complex B2B environments, moving organizations from reactive support models to proactive, outcome-driven partnerships.</p><p class="my-4 text-gray-700 leading-relaxed">At Arcadia, our ambition is to transform our customer experience from transactional to exceptional, from USPS-level reliability to Amazon-level customer obsession. This Director will play a critical role in making that vision real.</p><p class="my-4 text-gray-700 leading-relaxed">Reporting to the VP of Customer Success, you will lead a team of Customer Success Managers, establish strategic priorities, strengthen operating rigor, and ensure our customers consistently realize measurable value from our platform.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>What You’ll Do:</strong></p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Lead and Scale the Customer Success Organization</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Manage and develop a team of Customer Success Managers across enterprise and strategic accounts</li><li class="leading-relaxed">Coach managers and individual contributors to raise the bar on customer engagement and execution</li><li class="leading-relaxed">Foster a culture of ownership, accountability, and continuous improvement</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Elevate the End-to-End Customer Experience</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Define what “top-tier customer experience” means at Arcadia and translate it into repeatable standards</li><li class="leading-relaxed">Build consistent engagement models including onboarding, QBRs, success planning, and renewal readiness</li><li class="leading-relaxed">Shift the organization from reactive issue management to proactive value delivery</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Drive Strategic Customer Outcomes</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Personally oversee and support a portfolio of Arcadia’s most strategic and complex customers</li><li class="leading-relaxed">Ensure account strategies are documented, actionable, and aligned to customer business objectives</li><li class="leading-relaxed">Act as an executive sponsor and escalation point when needed</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Establish Operational Excellence</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Build scalable operating rhythms such as account reviews, forecasting, and executive reporting</li><li class="leading-relaxed">Partner with Commercial Operations to improve tooling, data visibility, and workflows</li><li class="leading-relaxed">Ensure consistent execution across all segments while allowing flexibility for strategic accounts</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Partner Cross-Functionally</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Work closely with Sales, Professional Services, Support, Product, and Engineering to deliver a cohesive experience</li><li class="leading-relaxed">Provide structured customer feedback into product and roadmap discussions</li><li class="leading-relaxed">Support renewal and expansion motions through strong value articulation and risk mitigation</li></ul><p class="my-4 text-gray-700 leading-relaxed"><strong>What Will Help You Succeed:</strong></p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Proven Customer Success Leadership Experience</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">8–10+ years in Customer Success or Delivery roles</li><li class="leading-relaxed">Prior experience leading and scaling CS teams in B2B SaaS or technology-enabled services environments</li><li class="leading-relaxed">Demonstrated success managing enterprise and strategic customer relationships</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Experience Building at Scale</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">History of creating or maturing Customer Success operating models, playbooks, and engagement frameworks</li><li class="leading-relaxed">Experience taking organizations from early-stage or ad-hoc processes to structured, repeatable execution</li><li class="leading-relaxed">Comfort operating in high-growth, evolving environments</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Customer-First Mindset</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Deep belief that exceptional customer experience is a competitive advantage</li><li class="leading-relaxed">Ability to balance customer advocacy with business outcomes</li><li class="leading-relaxed">Natural instinct to simplify complexity and make the customer’s job easier</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Strong Operational and Analytical Skills</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Comfortable using data to diagnose issues, prioritize actions, and measure success</li><li class="leading-relaxed">Ability to translate strategy into clear execution plans</li><li class="leading-relaxed">Experience owning retention, churn, and expansion outcomes</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Executive Presence and Communication</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Confident engaging with senior customer stakeholders</li><li class="leading-relaxed">Clear, concise communicator able to influence across teams</li><li class="leading-relaxed">Comfortable leading difficult conversations and driving alignment</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Leadership Traits That Matter at Arcadia</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Builder mentality - you see ambiguity as opportunity</li><li class="leading-relaxed">Bias toward action - you move quickly while maintaining quality</li><li class="leading-relaxed">Collaborative - you bring teams together rather than working in silos</li><li class="leading-relaxed">High accountability - you own outcomes, not just activities</li></ul><p class="my-4 text-gray-700 leading-relaxed">At Arcadia, Customer Success is not a support function, it’s a growth engine. This role is a unique opportunity to define what exceptional customer experience looks like and help shape the next phase of our company’s scale.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Benefits:</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">"Remote first" culture - work anywhere in the US as long as you have a reliable internet connection</li><li class="leading-relaxed">Flexible PTO - no accrued hours and no limit on the number of vacation days exempt employees can take each year</li><li class="leading-relaxed">12 annual holidays</li><li class="leading-relaxed">10 days sick leave</li><li class="leading-relaxed">Up to 4 weeks bereavement leave</li><li class="leading-relaxed">2 volunteer days off</li><li class="leading-relaxed">2 professional development days off</li><li class="leading-relaxed">12 weeks paid parental leave for all parents</li><li class="leading-relaxed">75-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents</li></ul><p class="my-4 text-gray-700 leading-relaxed"><strong>Eliminating carbon footprints, eliminating carbon copies.</strong></p><p class="my-4 text-gray-700 leading-relaxed">Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunities regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law.</p><p class="my-4 text-gray-700 leading-relaxed">We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing careers@arcadia.com prior to completing your application..</p><p class="my-4 text-gray-700 leading-relaxed">Target Annual Compensation Range for this role will be $117,00 to $211,000 There will also be a competitive benefits component to the package. The exact compensation at which this job is filled will be determined by the skills, experience, and location of the qualified candidate. Please note that we are unable to offer visa sponsorship for this position at this time.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Automated Screening Technology:</strong> To ensure a fair and timely review of the high volume of applications we receive, Arcadia may utilize AI-assisted technologies to help our team identify candidates who best meet the qualification criteria for this role (based on skills, experience, and education).</p><p class="my-4 text-gray-700 leading-relaxed"><em>Please Note:</em> Automated tools provide recommendations based on your resume content and application questions. While we may use automated screening for basic eligibility (e.g., visa status, location), <strong>employment decisions regarding qualifications are not made solely by AI without human oversight.</strong></p><p class="my-4 text-gray-700 leading-relaxed"><strong>Data Privacy & California Residents:</strong> You voluntarily provide personal information (such as your resume, contact details, and assessment responses) when submitting an application. We may use this to evaluate your candidacy and derive inferences from this data to match your profile with open roles. For California Residents: This collection is consistent with the CCPA. You have the right to request access to or deletion of your data by contacting careers@arcadia.com</p><p class="my-4 text-gray-700 leading-relaxed">Thank you</p>

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<p>- This assessment gives us an idea of your C++ skills<br>- Companies that evaluate this skillset in interviews: <strong>Rockstar Games, Ubisoft, Mayhem Studios, etc.</strong><br>- 10 Multiple Choice questions<br>- Average time to complete: <strong>7 to 10 minutes</strong></p>

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dbt Labs

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General Manager, Frame

ClassWallet

Director of Security and Compliance

Paralegal

RevOps Coordinator

CityBlock

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Enterprise Sales Engineer - Bay Area

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Manager, Corporate Sales - Central

dbt Labs is seeking a Technical Instructor to join its training team. This role involves developing curriculum and delivering world-class instruction on dbt Cloud to customers and partners. The instructor will create engaging remote and in-person learning environments, teach new concepts, facilitate co-development sessions, and provide feedback for curriculum improvement. The ideal candidate has 2-4 years of technical instruction experience, a passion for teaching, and strong communication skills, with a focus on learner outcomes.

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Senior Software Engineer ll

Senior Developer Experience Advocate

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Customer Solutions Architect (Austin)

Enterprise Sales Director (South Central)

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Us</h2><p class="my-4 text-gray-700 leading-relaxed">dbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. Since 2016, we’ve grown from an open source project into the leading analytics engineering platform, now used by over 90,000 teams every week, driving data transformations and AI use cases.</p><p class="my-4 text-gray-700 leading-relaxed">As of February 2025, we’ve surpassed $100 million in annual recurring revenue (ARR) and serve more than 5,400 dbt Platform customers, including Astra Zenica, Sky, Nasdaq, Volvo, JetBlue, and SafetyCulture.</p><p class="my-4 text-gray-700 leading-relaxed">We’re backed by top-tier investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. At our core, we believe in empowering data practitioners:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Reliable, high-quality data is the fuel that propels AI-powered data engineering.</li><li class="leading-relaxed">AI is changing data work, fast. dbt’s data control plane keeps data engineers ahead of that curve.</li><li class="leading-relaxed">We empower engineers to deliver reliable, governed data faster, cheaper, and at scale.</li></ul><p class="my-4 text-gray-700 leading-relaxed">dbt Labs is now synonymous with analytics engineering, defining the modern data stack and serving as the data control plane for enterprise teams around the world. And we’re just getting started.. We’re growing fast and building a team of passionate, curious people across the globe. Learn more about what makes us special by checking out our <a href="https://www.getdbt.com/about-us/values" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">values</a>.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You'll Do</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Deliver live, world-class instruction to train and onboard dbt Cloud customers, partners, and GSIs in small (~10), large groups (up to ~30) and webinar audiences (50 - 200)</li><li class="leading-relaxed">Create an engaging learning environment initially in a remote context (on Zoom!) and likely in person in the future</li><li class="leading-relaxed">Get learners excited about using dbt Cloud to make an impact at their organization</li><li class="leading-relaxed">Clearly teach and demo new concepts and skills for learners</li><li class="leading-relaxed">Facilitate live co-development sessions where learners apply what they have learned</li><li class="leading-relaxed">Adjust instruction on the fly while focusing on learner outcomes</li><li class="leading-relaxed">Provide critical feedback from your classroom experience to improve curriculum changes</li><li class="leading-relaxed">Become a product expert with dbt in the context of the modern data stack (if you aren’t already)</li><li class="leading-relaxed">Build curriculum independently</li><li class="leading-relaxed">Gather and implement feedback and self-review teaching</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You'll Need</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor's degree in a related field (Computer Science, Data Analytics, Education, or similar).</li><li class="leading-relaxed">2-4 years of technical instruction or related experience.</li><li class="leading-relaxed">You love teaching and creating those lightbulb moments for learners</li><li class="leading-relaxed">You create learning environments with high levels of engagement</li><li class="leading-relaxed">You are laser focused on learner and customer outcomes while adjusting instruction on the fly - our customers are coming to use our product from varied tooling and skillsets</li><li class="leading-relaxed">You believe teaching is a craft that we can always get better at and actively seek out feedback</li><li class="leading-relaxed">You communicate clearly and concisely with internal and external stakeholders</li><li class="leading-relaxed">You thrive in an environment of cross-collaboration that moves quickly</li><li class="leading-relaxed">You have experience developing curricula and shipping courses fast</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What Will Make You Stand Out</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You have worked on customer education / training teams and know how training can drive outcomes for customers.</li><li class="leading-relaxed">You have experience using dbt and/or teaching dbt.</li><li class="leading-relaxed">You have experience writing analytics code (i.e. python, R, etc.) in addition to SQL and working with databases</li><li class="leading-relaxed">You have experience designing curricula with a focus on backwards design.</li><li class="leading-relaxed">dbt Fundamentals badge</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Remote Hiring Process</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Interview with a Talent Acquisition Partner</li><li class="leading-relaxed">Interview with Hiring Manager (Technical Instructor Manager)</li><li class="leading-relaxed">After that we’ll ask you to live teach a 15 minute lesson to see your teaching in action</li><li class="leading-relaxed">Team interviews with current instructors and our VP, Customer Services</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Benefits</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Unlimited vacation time with a culture that actively encourages time off</li><li class="leading-relaxed">401k plan with 3% guaranteed company contribution</li><li class="leading-relaxed">Comprehensive healthcare coverage</li><li class="leading-relaxed">Generous paid parental leave</li><li class="leading-relaxed">Flexible stipends for:</li><li class="leading-relaxed">Health & Wellness</li><li class="leading-relaxed">Home Office Setup</li><li class="leading-relaxed">Cell Phone & Internet</li><li class="leading-relaxed">Learning & Development</li><li class="leading-relaxed">Office Space</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Compensation</h2><p class="my-4 text-gray-700 leading-relaxed">We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay. Our Talent Acquisition Team can answer questions around dbt Lab’s total rewards during your interview process.</p><p class="my-4 text-gray-700 leading-relaxed">dbt Labs is an equal opportunity employer, committed to building an inclusive team that welcomes diverse perspectives, backgrounds, and experiences. Even if your experience doesn’t perfectly align with the job description, we encourage you to apply—we value potential just as much as a perfect resume.</p><p class="my-4 text-gray-700 leading-relaxed">Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI <a href="https://www.getdbt.com/about-us/dei" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">page</a>.</p><p class="my-4 text-gray-700 leading-relaxed"><em>dbt Labs reserves the right to amend or withdraw the posting at any time. For employees outside the United States, dbt Labs offers a competitive benefits package. RSUs or comparable benefits may be offered depending on the legal or country limitations.</em></p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.