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Binance, a leading global blockchain ecosystem, is seeking early-career professionals for its Pioneer Talent Program as Customer Service Representatives. This full-time role offers tailored training and mentorship within a dynamic Web3 environment. The customer service team provides exceptional support via ticketing systems and live chat, handling queries, complaints, and identification approvals for their cryptocurrency exchange. Successful candidates will assist a global user base, aiming for high customer satisfaction through empathetic communication and problem-solving. This position involves managing a high volume of customer interactions, providing accurate information, and resolving issues efficiently while contributing to the growth of the digital asset industry.

Market Operations Manager, Gulf Binance

<div><span style="font-size: 16px">Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.</span></div><div><br></div><div><span style="font-size: 16px;"><b>About the Pioneer Talent Program&nbsp;</b></span></div><div><span style="font-size: 16px;">Are you an early-career professional ready to kickstart your career in the dynamic world of blockchain? Binance’s Pioneer Talent Program is designed to nurture ambitious individuals like you. The program offers full-time roles where participants will gain hands-on expertise via a tailored training curriculum and personalized 1:1 mentorship from industry leaders. Dive behind the scenes of the world’s leading blockchain ecosystem while building the skills to thrive in Web3. Launch your career with purpose—join us in shaping the future of digital innovation.&nbsp;&nbsp;</span></div><div><br></div><div><span style="font-size: 16px;"><b>Who May Apply</b></span></div><div><span style="font-size: 16px;">Candidates with up to 5 years of relevant work experience</span></div><div><br></div><div><b style="font-size: 16px;">About the team </b></div><div><span style="font-size: 16px;">Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.</span></div><div><br></div><div><h3>Responsibilities:</h3><ul><li>Handle high volume live chat and other online tools</li><li>Provide accurate, valid and comprehensive information</li><li>Follow communication procedures, guidelines, and policies</li><li>Support other business units with customer liaison, accurately document customer requests</li><li>Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution</li><li>Go the extra mile to engage customers</li></ul></div><div><h3>Requirements: </h3><ul><li>Minimum 1 year experience in customer service, preferably in finance or E-commerce industry</li><li>College degree or above</li><li>Native-level fluency in French, and advanced English is required to support our global/overseas users in this role</li><li>Previous experience with cross-functional support will be advantageous </li><li>High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team</li><li>Ability to work under pressure, strong communication skills and aim to exceed beyond expectations</li><li>Passionate for the customer service industry and can accept to work under different work shifts</li><li>Positive about the crypto industry</li></ul><div><b style="font-size: 18px">Why Binance</b></div><div><span style="font-size: 16px">• Shape the future with the world’s leading blockchain ecosystem</span></div><div><span style="font-size: 16px">• Collaborate with world-class talent in a user-centric global organization with a flat structure</span></div><div><span style="font-size: 16px">• Tackle unique, fast-paced projects with autonomy in an innovative environment</span></div><div><span style="font-size: 16px">• Thrive in a results-driven workplace with opportunities for career growth and continuous learning</span></div><div><span style="font-size: 16px">• Competitive salary and company benefits</span></div><div><span style="font-size: 16px">• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)</span></div><div><br></div><div><span style="font-size: 16px">Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.</span></div><div><i><span style="font-size: 16px">By submitting a job application, you confirm that you have read and agree to our </span><a class="postings-link" href="https://www.binance.com/en/candidate/privacy/notice"><span style="font-size: 16px"><b>Candidate Privacy Notice</b></span></a><span style="font-size: 16px">.</span></i></div>

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We are seeking a Software Engineer to join our NCC Gateway team. In this role, you will contribute to the development and maintenance of critical gateway systems. Your responsibilities will include designing, implementing, and testing software solutions that ensure the reliability and scalability of our network infrastructure. You will collaborate with cross-functional teams to define requirements, troubleshoot issues, and optimize system performance. This position offers the opportunity to work on cutting-edge technologies and make a significant impact on our global services. A strong understanding of software development principles and a passion for problem-solving are essential.

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