Blazesoft LTD. is a fast-growing technology company and provider of leading online social games. With offices located in Toronto, Ontario, Canada, we’re passionate about creating immersive and cutting-edge gaming experiences. We pride ourselves on a culture of creativity, collaboration, and innovation, and we’re always looking for talented individuals to join our team. We are looking for people that strive to be part of a fast-paced, collaborative, and innovative culture. If you are interested in being part of the company, then apply now.

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As a Customer Success Manager, you will be responsible for delivering a premium support experience to our VIP players. You will build and maintain strong relationships with high-value customers, addressing their unique needs and ensuring their gaming experience is seamless and enjoyable. Main Responsibilities include VIP Player Engagement, Issue Resolution, Account Management, Exclusive Offers and Rewards, and Feedback Collection.

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Job Information</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Department Name Customer Experience</li><li class="leading-relaxed">Date Opened 10/10/2025</li><li class="leading-relaxed">Industry IT Services</li><li class="leading-relaxed">Job Type Full time</li><li class="leading-relaxed">Required Skills</li><li class="leading-relaxed">building customer relatio...</li><li class="leading-relaxed">customer support</li><li class="leading-relaxed">+1</li><li class="leading-relaxed">Work Experience 1-3 years</li><li class="leading-relaxed">City Concord</li><li class="leading-relaxed">State/Province Ontario</li><li class="leading-relaxed">Country Canada</li><li class="leading-relaxed">Zip/Postal Code L4K</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Job Description</h3>Location: Concord, Ontario, Canada (In-Office Position)Company Overview:Join our dynamic and innovative gaming company that's passionate about creating immersive and cutting-edge gaming experiences. We pride ourselves on a culture of creativity, collaboration, and a commitment to pushing the boundaries of gaming. If you're a highly motivated and skilled specialist passionate about the gaming industry, we want you to join our team.Position Overview:Applicants must demonstrate fluent and articulate communication skills in English.As a Customer Success Manager, you will be responsible for delivering a premium support experience to our VIP players. You will build and maintain strong relationships with high-value customers, addressing their unique needs and ensuring their gaming experience is seamless and enjoyable.Main Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">VIP Player Engagement: Proactively engage with VIP players to build and nurture relationships, understanding their preferences and providing personalized support.</li><li class="leading-relaxed">Issue Resolution: Handle and resolve escalated issues from VIP players, demonstrating a high level of problem-solving skills and attention to detail.</li><li class="leading-relaxed">Account Management: Manage VIP player accounts, ensuring accurate and up-to-date information and providing assistance with account-related matters.</li><li class="leading-relaxed">Exclusive Offers and Rewards: Collaborate with marketing and promotions teams to provide VIP players with exclusive offers, rewards, and personalized gaming experiences.</li><li class="leading-relaxed">Feedback Collection: Gather feedback from VIP players to identify areas for improvement and communicate insights to the broader team.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor's degree in a relevant field or equivalent work experience.</li><li class="leading-relaxed">Applicants must demonstrate fluent and articulate communication skills in English.</li><li class="leading-relaxed">Experience: Minimum 2 Years of experience in customer support, with a focus on VIP or high-value customer segments, preferably within the gaming industry.</li><li class="leading-relaxed">Customer-Centric: Passionate about providing exceptional service and understanding the unique needs and expectations of VIP players.</li><li class="leading-relaxed">Communication Skills: Excellent communication skills, both written and verbal, with the ability to engage effectively with VIP players.</li><li class="leading-relaxed">Problem-Solving: Strong analytical and problem-solving skills, with the ability to handle complex issues and provide innovative solutions for VIP players.</li><li class="leading-relaxed">Confidentiality: Ability to handle sensitive information with discretion and maintain the confidentiality of VIP player accounts.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Benefits</h3>**Why To Join Us?**<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Exciting projects using cutting-edge technologies</li><li class="leading-relaxed">Collaborative and supportive work environment</li><li class="leading-relaxed">Competitive salary and bonuses</li><li class="leading-relaxed">Opportunities for career development, growth and advancement</li><li class="leading-relaxed">Fantastic company events</li><li class="leading-relaxed">Group benefits including extended healthcare, dental care, vision care, and disability insurance</li><li class="leading-relaxed">On-site leisure facilities</li><li class="leading-relaxed">On-site parking</li></ul>

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We believe that every experience matters, and that belief starts with how we work together. Our values—empathy, accountability, clarity, and growth—guide how we lead, innovate, and connect. They are the behaviors that bring our mission and vision to life, every day, in every interaction.As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.Learn more at <a href="https://www.sitecore.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Sitecore.com</a>About the Role:We are looking for a Senior Product Manager to lead the evolution of our Builder Experiences, a core part of how users create, manage, and scale digital experiences with XM Cloud. 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Your work will directly influence the usability, flexibility, and efficiency of the product—helping customers deliver consistent, high-quality digital content across brands and channels.What You’ll Do:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Product Strategy: Define and drive the product strategy for design studio that empowers both developers and non-technical users to collaborate effectively across the digital experience lifecycle.</li><li class="leading-relaxed">Roadmap development: Collaborate with the Senior Director of Product Management to define and execute a bold and visionary product strategy for presentations management in XM Cloud.</li><li class="leading-relaxed">Builder UX Leadership: Partner with UX and Engineering to deliver intuitive interfaces and that streamline channel creation, component design, and layout management.</li><li class="leading-relaxed">Prototyping and Validation: Lead rapid prototyping efforts to test and validate new use cases, ensuring feasibility and market potential.</li><li class="leading-relaxed">Customer Discovery: Regularly engage with customers to deeply understand their workflows, pain points, and goals; translate insights into product innovations.</li><li class="leading-relaxed">Cross-Functional Collaboration: Work closely with platform, front-end, and design system teams to ensure seamless integration of builder tools across the composable DXP stack.</li><li class="leading-relaxed">Go-to-Market Alignment: Collaborate with Product Marketing, Enablement, and Sales to support positioning, messaging, and product launches</li></ul>What You Need to Succeed:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5+ years of experience in product management, preferably with a focus on visual editing tools, page editors, or component-based design systems within a SaaS or CMS environment.</li><li class="leading-relaxed">Communication: Excellent storytelling and presentation skills to communicate product vision and direction with clarity and passion.</li><li class="leading-relaxed">Stakeholder Engagement: Demonstrated ability to effectively engage with and manage internal and external stakeholders.</li><li class="leading-relaxed">Execution Track Record: Proven success shipping user-centric products in Agile environments, balancing short-term deliverables with long-term vision.</li><li class="leading-relaxed">Analytical Thinking: Skilled in using qualitative and quantitative data to drive decision-making and validate hypotheses.</li><li class="leading-relaxed">Customer Focus: Strong customer discovery mindset with experience running interviews, testing prototypes, and validating solutions.</li><li class="leading-relaxed">Adaptability: Comfortable working in a fast-paced, dynamic environment with shifting priorities.</li></ul>Additional Skills That Could Set You Apart:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Familiarity with headless CMS architecture, front-end frameworks, and web technologies.</li><li class="leading-relaxed">Experience building tools for low-code/no-code or visual editing platforms.</li><li class="leading-relaxed">Innovation Mindset: A passion for identifying new opportunities and driving forward-thinking product strategies</li></ul>Why Sitecore?At Sitecore, we offer a vibrant work culture, a collaborative environment, and the opportunity to work on products that shape digital experiences globally. 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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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