Blazesoft LTD. is a fast-growing technology company and provider of leading online social games. With offices located in Toronto, Ontario, Canada, we’re passionate about creating immersive and cutting-edge gaming experiences. We pride ourselves on a culture of creativity, collaboration, and innovation, and we’re always looking for talented individuals to join our team. We are looking for people that strive to be part of a fast-paced, collaborative, and innovative culture. If you are interested in being part of the company, then apply now.

Blazesoft

Senior Gaming Business Analyst

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Senior Data Analyst (Gaming)

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The Senior Gaming Business Analyst is a critical position focused on driving data-driven decision-making, optimizing business performance, and shaping the strategic direction of the company's gaming brands. This role involves analyzing large datasets to understand gaming operations, player behavior, and revenue streams, providing recommendations for product enhancement, and supporting monetization efforts. The analyst will also monitor performance, conduct financial analysis, and contribute to continuous improvement within the analytics function.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Position Overview:</h3><p class="my-4 text-gray-700 leading-relaxed">Senior Gaming Business Analyst is a critical position driving data-driven decision-making, optimizing business performance, and shaping the strategic direction of the gaming brands within the company</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Main Responsibilities:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Data Analysis - Analyze large datasets to understand gaming operations, player behaviour, and revenue streams and inform strategic and operational decisions.</li><li class="leading-relaxed">Product Development Support - Provide recommendations based on the game data to enhance product features, economies, and future developments.</li><li class="leading-relaxed">Monetization support - Work across teams to apply insights for improving game monetization and player engagement tactics.</li><li class="leading-relaxed">Performance Monitoring - Design and create automated dashboards and reports for key business metrics and insights to assess the effectiveness of gaming products/features/events, marketing campaigns, and revenue-generating initiatives.</li><li class="leading-relaxed">Financial Analysis - Evaluating financial performance, forecasting revenue projections, and identifying areas for cost optimization or revenue growth</li><li class="leading-relaxed">Continuous Improvement - Staying updated on industry trends, best practices, and emerging technologies in gaming analytics and business intelligence. Proactively identifying opportunities for process improvement and optimization within the analytics function.</li><li class="leading-relaxed">Manage multiple analytics projects in a fast-paced environment.</li><li class="leading-relaxed">Provide technical and architectural guidelines for the optimal data structuring within the organization.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5+ years in similar analytical roles in the social casino/iGaming industry.</li><li class="leading-relaxed">Proficient in SQL and experience with complex data queries.</li><li class="leading-relaxed">Proficient in PowerBI and experience building dashboards and working with sematic models.</li><li class="leading-relaxed">Strong analytical and problem-solving capabilities and attention to detail.</li><li class="leading-relaxed">Excellent communication skills, with the ability to simplify complex data into actionable insights.</li><li class="leading-relaxed">Passion for the social gaming industry and an adaptable attitude.</li><li class="leading-relaxed">Personal values - Proactiveness, assertiveness, goals and not tasks driven self -management</li><li class="leading-relaxed">Bachelor’s degree in Statistics, Math, Engineering, Economics, or another quantitative field.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Nice to have requirements:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Familiarity with statistical tools and models (R, SAS) is beneficial.</li><li class="leading-relaxed">Familiarity with Python programming</li><li class="leading-relaxed">Familiarity with Microsoft Fabric platform</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Benefits</h3><p class="my-4 text-gray-700 leading-relaxed">Why Join Us?</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Opportunities for career development, growth and advancement</li><li class="leading-relaxed">Collaborative and supportive work environment</li><li class="leading-relaxed">Competitive salary and bonuses</li><li class="leading-relaxed">Fantastic company events</li><li class="leading-relaxed">On-site leisure facilities</li><li class="leading-relaxed">On-site parking</li></ul>

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">YOU ARE:</h2><p class="my-4 text-gray-700 leading-relaxed">Passionate about technology, enjoy solving complex problems, and thrive in a fast-paced, customer-focused environment.</p><p class="my-4 text-gray-700 leading-relaxed">Whether it’s resolving a bug, answering a technical question, or helping customers optimize their experience, you use your critical thinking and technical expertise to deliver solutions that keep our customers happy and productive.</p><p class="my-4 text-gray-700 leading-relaxed">We are seeking a talented and dedicated Support Engineer to join our dynamic Product team and provide exceptional technical support (Level 3) for our cutting-edge software products.</p><p class="my-4 text-gray-700 leading-relaxed">As a Support Engineer within the Product team, you will be at the forefront of customer success, tackling and solving complex technical challenges that our users encounter.</p><p class="my-4 text-gray-700 leading-relaxed">You will be responsible for diagnosing intricate issues, identifying the root causes, and providing clear, actionable solutions, fixes and enhancements.</p><p class="my-4 text-gray-700 leading-relaxed">Curious? Read on. We’re looking for software engineers like you.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">PEOPLE DESCRIBE YOU AS:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Someone who just gets it. You see the big picture and how everything—and everyone—works together from start to finish, but also the small details and the possible ‘whys’ behind the problem symptoms.</li><li class="leading-relaxed">Problem solver. From complex business case to complex technical specification you listen, understand and home in on where the issue really is.</li><li class="leading-relaxed">Passionate about product quality, performance, resiliency and customer satisfaction, while understanding the trade-off between time and perfection.</li><li class="leading-relaxed">People see you as innately curious with a desire to explore different approaches and apply them to new problems.</li><li class="leading-relaxed">The one everyone wants on their team. You simply bring out the best in other people.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">YOU CAN EXPECT TO:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support high-quality large-scale applications that adhere to ever increasing demands of availability, reliability, security, and performance that enable an optimal consumer experience as a strong individual contributor and/or mentor</li><li class="leading-relaxed">Provide level 3 technical support to end users, internal and external, responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring and Production Governance.</li><li class="leading-relaxed">Solve customer elevations under tight SLA deadlines</li><li class="leading-relaxed">Root cause and problem resolution follow-up</li><li class="leading-relaxed">Debug and fix customer issues by analyzing java code, complex sql queries & stored Procedures, product configuration and deployment topology.</li><li class="leading-relaxed">Participate in discussions with customer and/or product management to identify gaps and improvements in the Product to meet customer needs, then implement those enhancements.</li><li class="leading-relaxed">Work closely with Software Management Teams, Production Support Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades.</li><li class="leading-relaxed">Communicate with all lines of business and management the overall status and health of the application, contribute to automation, analysis, developing shared/common solutions, proactively identify cross functional or technical issues.</li><li class="leading-relaxed">Interact with external teams and demonstrate empathy to situations and challenges.</li><li class="leading-relaxed">Actively participate and collaborate as SME in discussions with Product Management, Architects, Product Owner, Developers, Scrum master and Engineering management.</li><li class="leading-relaxed">Foster good communication and productive relationships with Product Management, Engineering Management, NCR Atleos Professional Services Project team members, Customer support team members, and other Business Stakeholders.</li><li class="leading-relaxed">Look for efficiency improvement in productivity</li><li class="leading-relaxed">Drive & live by the culture of innovation resulting in highly efficient team and improving operational efficiency.</li><li class="leading-relaxed">Contribute to improve the Support processes and improve the level of automation.</li><li class="leading-relaxed">Strong business acumen, communication, and presentation skills</li><li class="leading-relaxed">Learn and use technologies based on project and work need.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">YOU HAVE:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A Bachelor’s degree in Information Technology, Computer Science, Computer Engineering or related field or equivalent experience.</li><li class="leading-relaxed">8 + years of relevant IT experience (SDLC- Waterfall / Agile, Production/Application Support)</li><li class="leading-relaxed">Proven expertise in Java/J2EE, OOPS, Advanced Java programming, Socket communication, Spring, web services - SOAP & REST, Camel, secure coding, JMS, HSM, Tomcat, REST API, JavaScript, Spring, SQL/PL-SQL, UNIX, Web Services, Web Logic 10.x or above, JMS and databases like Oracle, PostgreSQL, MSSQL</li><li class="leading-relaxed">Exposure to Banking and financial industry</li><li class="leading-relaxed">Experience troubleshooting, analysis, research, and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk</li><li class="leading-relaxed">Experience with Real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period</li><li class="leading-relaxed">Ability to assess initial severity, gather impacts, creates tickets (REMEDY), engage necessary support teams, and escalate as necessary to ensure timely restoration</li><li class="leading-relaxed">Experience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management</li><li class="leading-relaxed">Ability to suggest, implement ideas for enhancing the customer experience and implement best practices for cost saving</li><li class="leading-relaxed">Flexible to work for extended hours and on weekends as needed to handle high priority issues</li><li class="leading-relaxed">Must be willing and able to express new ideas, concerns, and opinions directly to wider team in team meetings face-to-face and via remote-working tools</li><li class="leading-relaxed">Ability to deal with complex information, processes, and relationships to derive a simple solution</li><li class="leading-relaxed">Good ability to navigate ambiguity and quickly establish credibility</li><li class="leading-relaxed">Excellent spoken and written English complete with clear oral communication skills</li><li class="leading-relaxed">Experience in Change management and Incident management tools</li><li class="leading-relaxed">Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas and occasional external customers</li><li class="leading-relaxed">Practical problem solving and strategic thinking skills</li><li class="leading-relaxed">Demonstrated leadership, interpersonal skills and relationship building skills</li><li class="leading-relaxed">Familiar with JIRA or similar issue management and tracking systems</li><li class="leading-relaxed">Experience working in a SAFe & Kanban methodology.</li></ul>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.