<p><span style="color: rgba(0, 0, 0, 0.6);">Aviation and Aerospace Component Manufacturing</span></p>

Customer Service Manager

Flight Engineer Co-op

Software Engineering Intern (C++, Java, QA Automation, DevOps)

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The Customer Service Manager is responsible for delivering an exceptional experience to cadets and airline customers throughout the training lifecycle. This role leads the customer service team, ensures operational efficiency, proactively resolves issues, and collaborates with training, operations, planning, HR, and finance to maintain a high-quality, safe, and customer-focused flight training environment.

Client Experience Scheduler

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The Customer Service Manager is responsible for delivering an exceptional experience to cadets and airline customers throughout the training lifecycle. This role leads the customer service team, ensures operational efficiency, proactively resolves issues, and collaborates with training, operations, planning, HR, and finance to maintain a high‑quality, safe, and customer‑focused flight training environment.</h3><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Customer Experience Leadership</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Oversee daily customer service operations to ensure a professional, responsive, and student‑centric environment.</li><li class="leading-relaxed">Serve as the primary escalation point for cadet and customer concerns, ensuring timely and effective resolution.</li><li class="leading-relaxed">Maintain high levels of customer satisfaction consistent with FTO standards and CAE corporate expectations.</li><li class="leading-relaxed">Collaborate with training managers to ensure seamless cadet progression and experience.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Operational Coordination</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Partner with Planning, Dispatch, Training, HR, and Finance to support student onboarding, progression, and issue management.</li><li class="leading-relaxed">Support new student orientations, graduations, and customer‑facing events.</li><li class="leading-relaxed">Ensure service processes align with regulatory and safety standards required in FTO operations.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Leadership & Team Management</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead the Customer Service department in managing airline partnerships and customer experience.</li><li class="leading-relaxed">Ensure all department KPIs are met, track performance and operational metrics.</li><li class="leading-relaxed">Provide training, mentorship, guidance, and performance evaluations to team members.</li><li class="leading-relaxed">Foster a culture of safety, accountability, collaboration, and customer service excellence.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Budget & Inventory Control</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Prepare and manage departmental budgets and monthly forecasting.</li><li class="leading-relaxed">Oversee Student Reconciliation Process to ensure accurate charging and collections.</li><li class="leading-relaxed">Manage housing allocation to optimize occupancy rates.</li><li class="leading-relaxed">Oversee transportation scheduling and vendor contracts to ensure cost‑effective service delivery.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Safety Oversight</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Implement and enforce safety protocols across all customer‑facing processes.</li><li class="leading-relaxed">Conduct regular safety audits and risk assessments.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Minimum Qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">High School Diploma required.</li><li class="leading-relaxed">2–5 years of experience in aviation operations or customer service.</li><li class="leading-relaxed">Minimum 2 years of experience in a leadership or supervisory role.</li><li class="leading-relaxed">Experience managing a diverse customer population.</li><li class="leading-relaxed">Strong organizational, analytical, and communication skills.</li><li class="leading-relaxed">Proficiency with Microsoft Office Suite and training management systems.</li><li class="leading-relaxed">Demonstrated ability to lead and motivate staff.</li><li class="leading-relaxed">Ability to develop and maintain positive relationships with internal and external stakeholders.</li><li class="leading-relaxed">Strong dedication to customer experience, integrity, accountability, and ownership.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Preferred Qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s or associate Degree in:</li><li class="leading-relaxed">Aviation Management</li><li class="leading-relaxed">Business Administration</li><li class="leading-relaxed">Aerospace or Aeronautical Studies</li><li class="leading-relaxed">Education / Training Management</li><li class="leading-relaxed">Aviation industry experience strongly preferred.</li><li class="leading-relaxed">Experience building and developing customer service teams.</li><li class="leading-relaxed">Proven ability to foster collaborative team culture.</li><li class="leading-relaxed">Strong written and verbal communication skills across all organizational levels.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Physical Activity Summary</h3><p class="my-4 text-gray-700 leading-relaxed">The physical demands described below represent those required to successfully perform the essential functions of this role. Reasonable accommodation may be provided as needed:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Occasionally ascends or descends ladders, stairs, scaffolding, ramps, or poles.</li><li class="leading-relaxed">Occasionally moves in different positions within tight or confined spaces.</li><li class="leading-relaxed">Constantly remains in a stationary position (standing or sitting).</li><li class="leading-relaxed">Occasionally moves about to accomplish tasks or travel.</li><li class="leading-relaxed">Occasionally lifts or adjusts objects up to 20 lbs.</li><li class="leading-relaxed">Constantly performs repetitive motions involving wrists, hands, and fingers.</li></ul>

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3><p class="my-4 text-gray-700 leading-relaxed"><strong>Join a Company That Invests in You</strong></p><p class="my-4 text-gray-700 leading-relaxed">We’re the go-to destination for investors looking for actionable stock market opinions, real-time market analysis, and unique financial insights. At the same time, we’re also dedicated to creating a workplace where our team thrives. We’re passionate about fostering a flexible, balanced environment with remote work options and an array of perks that make a real difference.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>What We're Looking For</strong></p><p class="my-4 text-gray-700 leading-relaxed">Do you look at websites and think about how they might be personalized? Do you use websites and apps and think about how their features have been designed to be best for a lot of different users? Do you read articles with statistics and think about how they may be misinterpreting the data to get their results? If these things describe you, and if you’re great at SQL and have experience analyzing website data, you’re someone we want to talk to.</p><p class="my-4 text-gray-700 leading-relaxed">We’re looking for a Senior Data Analyst with experience analyzing website data. Our data analyst team analyzes everything on our website, not only for their immediate use but also for how they connect to high-level company KPIs. Our Analysts analyze raw data, not only pre-aggregated data, to extract just the right information and diagnose what is happening on our site.</p><p class="my-4 text-gray-700 leading-relaxed">The role requires understanding web development and how data is gathered, analysis of site usage and a/b tests, data visualization, and how different kinds of data can be presented most clearly, and business KPIs and how they are measured.</p><p class="my-4 text-gray-700 leading-relaxed">But more than that, we’re looking for experienced analysts who can bring us new ideas about how to analyze and extract insights from website data. Our ideal candidates have measured KPIs that we haven’t measured or used new ways to explain user retention, or analyzed features of users' data that we haven’t analyzed.</p><p class="my-4 text-gray-700 leading-relaxed">The best thing about our work is that we’re part of an incredibly data-driven company. Everyone from the CEO down uses data every day. The data teams are involved in every single thing the company does.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You'll Do</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Analyzing the behavior of users on our site and apps:</li><li class="leading-relaxed">Build and maintain dashboards that visualize the usage of single or multiple features and how that usage drives company KPIs.</li><li class="leading-relaxed">Answer questions about site usage or user behavior based on deeper analyses.</li><li class="leading-relaxed">Analyze and track high-level KPIs such as conversion, retention, churn, recurring revenue, engagement, cross-device usage, e-mail and notification usage, and more.</li><li class="leading-relaxed">Communicate with business stakeholders on analysis results, how they relate to business, and what business suggestions result from the analysis.</li><li class="leading-relaxed">Run the whole data flow for site and app features, from defining KPIs, specifying data collection for development team implementation, and building and maintaining iterative versions of dashboards with both low-level and high-level views of collected data.</li><li class="leading-relaxed">Split tests of product features:</li><li class="leading-relaxed">Design a test with clear success criteria</li><li class="leading-relaxed">Monitor test integrity</li><li class="leading-relaxed">Analyze results and give recommendations</li><li class="leading-relaxed">Use segmentation and clear cohort analysis to validate significant conclusions</li><li class="leading-relaxed">Conduct exploratory analysis to identify trends and opportunities</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A minimum of 5 years in a B2C website-related Data Analyst position</li><li class="leading-relaxed">Strong SQL skills with experience writing complex and efficient analytical queries</li><li class="leading-relaxed">Demonstrated experience with working in English directly with business stakeholders, understanding their needs, and explaining results</li><li class="leading-relaxed">Understanding of website development and operations and how they connect to data gathered.</li><li class="leading-relaxed">Experience with data visualization tools (Looker/Tableau/PowerBI, etc.)</li><li class="leading-relaxed">Experience with report writing and technical requirements analysis, business process modeling/mapping, methodology development, and data modeling</li></ul>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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