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Customer Service Support/Representative I

The Co-Op student will provide technical support to senior level engineers in design, test, documentation, and implementation. This role is integral to CAE's Defense and Security business unit, which is dedicated to preparing military customers for the highest levels of mission readiness. The position offers a comprehensive and competitive benefits package, a work environment that values and respects all employees, and opportunities for professional development and advancement, all while fostering a culture of empowerment, innovation, excellence, integrity, and unity.

Manager, Compliance & Continuous Improvement

About This RoleWho We Are:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">CAE Vision: Our vision is to be the worldwide partner of choice in defense and security, and civil aviation by revolutionizing our customers’ training and critical operations with digitally immersive solutions to elevate safety, efficiency and readiness.</li><li class="leading-relaxed">CAE Defense & Security Mission: CAE's Defense and Security business unit focuses on helping prepare military customers to develop and maintain the highest levels of mission readiness.</li><li class="leading-relaxed">CAE Values: Empowerment, Innovation, Excellence, Integrity and OneCAE make us who we are and we strive to make a difference in the world while helping each other succeed.</li></ul>What We Have to Offer:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Comprehensive and competitive benefits package and flexibility that promotes work-life balance</li><li class="leading-relaxed">A work environment where all employees are valued, respected and safe</li><li class="leading-relaxed">Freedom to succeed by enabling team members to deliver, take initiatives and make decisions</li><li class="leading-relaxed">Recognition, professional development, advancement and having fun!</li></ul>SummaryThe Co-Op student will provide technical support to senior level engineers in design, test, documentation, and implementation.Essential Duties and ResponsibilitiesReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Perform engineering tasks including writing and testing software, creating software tools, updating drawings and documentation</li><li class="leading-relaxed">Gather data and prepare reports as necessary</li><li class="leading-relaxed">Provide administrative and technical support to Engineering department</li><li class="leading-relaxed">Assist other departments, when needed</li></ul>Qualifications and Education Requirements<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Must be enrolled in an accredited bachelor's degree (or higher level) college/university program in majoring in Engineering, preferably Software Engineering or Computer Science</li><li class="leading-relaxed">Must have a minimum GPA of 3.0</li><li class="leading-relaxed">Must be willing to learn new procedures and applications</li><li class="leading-relaxed">Must have good diagnostic and troubleshooting skills</li><li class="leading-relaxed">Must be detail oriented</li><li class="leading-relaxed">Must have excellent communication skills</li><li class="leading-relaxed">Must be able to work with minimal supervision</li></ul>Preferred Skills<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You will be expected to operate on a software development team. The skillsets required for this role will vary based on what systems you are working on. To be considered, you should have strong skills in 1 or more of the following categories</li><li class="leading-relaxed">Frontend development (Angular, React, javascript, HTML, .css)</li><li class="leading-relaxed">Backend development (C# ASP .NET, Rust, C++)</li><li class="leading-relaxed">Database systems (PostgreSQL, MariaDB, MongoDB, etc.)</li><li class="leading-relaxed">Devops (Docker, Kubernetes, Jenkins, etc)</li><li class="leading-relaxed">Cloud Systems (Azure, GCP, AWS)</li></ul>Security ResponsibilitiesMust comply with all company security and data protection / usage policies and procedures. Personally responsible for proper marking and handling of all information and materials, in any form. Shall not divulge any information, or afford access, to other employees not having a need-to-know. Shall not divulge information outside company without management approval. All government and proprietary information will be accessed and stored electronically on company provided resources.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Incumbent must be eligible for DoD Personal Security Clearance.</li></ul>Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role.Work Environment<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Duties performed in an office environment and manufacturing facility.</li><li class="leading-relaxed">Must be able to work overtime on and off-shifts as required.</li><li class="leading-relaxed">The employee is on call 24x7 for the resolution of problems and issues.</li></ul>Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">May be required to sit down for long lengths of time.</li><li class="leading-relaxed">May be required to climb stairs.</li></ul>Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.CAE USA Inc. is an equal opportunity employer, and all qualified applicants will be considered for employment without regard to any protected characteristic, including disability and protected veteran status, as defined under federal, state, or local laws.Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at hrops@caemilusa.comPosition TypeStudent (Fixed Term)CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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Tennr

Deployment & Outcomes Manager

Implementation & Adoption Manager

Engagement Manager

Synthesia

Marketing Operations Specialist

GTM Talent Acquisition Partner

Stord

Director of Training & Development

Senior Manager Compliance

Operations Support Engineer

Storylane

Frontend Developer - React.js / Next.js at Storylane (S21)

Tennr prevents delays and denials in healthcare referrals by automating the manual process using RaeLM™. As a Deployment & Outcomes Manager, you will ensure customer satisfaction by owning the end-to-end relationship, from onboarding to renewal. You'll act as a strategic partner to healthcare organizations, combining product expertise with healthcare operations knowledge to streamline workflows and drive value. This high-impact role involves hands-on training, executing success plans, and collaborating with internal teams to improve the platform and customer outcomes.

Talent Acquisition Partner

Technical Talent Acquisition Partner

Talent Acquisition Partner- Contract

Demand Gen Manager

Associate Embedded Solutions Engineer

DME Workflow & Operations SME

Technical Product Manager, Communications

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Company Description</h2>Today, when you go to your doctor and get referred to a specialist (e.g., for sleep apnea), your doctor sends out a referral and tells you, “They’ll be in touch soon.” So you wait. And wait. Sometimes days, weeks, or even months. Why? Because too often specialists and medical services are overwhelmed with referrals and the painstakingly manual process it takes to qualify your referral prevents them from getting around to it on time, or sometimes at all. Tennr prevents these delays and denials by making sure every referral gets where it needs to go, with the right info, at the right time. Powered by RaeLM™ Tennr reads, extracts, and acts on every piece of patient information so providers can capture more referrals, slash denials, and reduce delays.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Role Description</h2>As a Deployment & Outcomes Manager, your mission is simple: make our customers deliriously happy. That means delivering more than just great software — it means being a trusted, strategic partner to some of the most complex healthcare organizations in the country. You’ll own the customer relationship end-to-end, from onboarding and implementation to renewal and expansion, working across stakeholders from front-line users to the C-suite.To succeed, you’ll combine deep product expertise with a nuanced understanding of healthcare operations, turning messy workflows into streamlined automation and feedback into roadmap-shaping insights. You'll run hands-on trainings, execute client success plans, and ensure that every customer sees clear, ongoing value from Tennr. You’ll also work closely with Product, Engineering, and Operations to develop internal tools and processes that make both our customers and our team more effective.This is a high-impact role for someone who thrives in ambiguity, loves solving hard problems, and builds relationships that last. If you’re energized by big challenges and want to help fix healthcare — one delighted customer at a time — we’d love to meet you.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Responsibilities</h2>This role is responsible for maximizing customer value across the lifecycle. Core ownership includes:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own the end-to-end customer relationship — from onboarding through renewal and expansion — ensuring timely implementation and long-term success.</li><li class="leading-relaxed">Lead onboarding and training with a clear, outcome-driven strategy that drives adoption and aligns Tennr to customer goals.</li><li class="leading-relaxed">Build strong, trusted relationships across end users, admins, and executives; proactively manage risk and resolve issues with urgency and care.</li><li class="leading-relaxed">Develop and execute success plans tied to business value, tracking progress and evolving strategy as customer needs change.</li><li class="leading-relaxed">Collaborate with Product and Engineering to translate customer insights into roadmap priorities and shape future platform improvements.</li><li class="leading-relaxed">Design and launch tools — including health score reporting, worker forecast dashboards, and data request ticketing systems — that support both internal decision-making and customer outcomes.</li><li class="leading-relaxed">Identify expansion opportunities and activate customer advocacy through strategic reviews, references, and case studies.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Candidate Qualifications</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2+ years of experience in a Success, Account Management, Consulting, Investment Banking, or BizOps</li><li class="leading-relaxed">You’re a self-starter with an entrepreneurial mindset.</li><li class="leading-relaxed">You thrive in an unstructured start-up environment (lack of process does not frustrate you).</li><li class="leading-relaxed">Able to effectively multitask across multiple accounts while knowing when to dive deep into specific customer needs, maintaining the right balance to deliver both scalable and personalized success.</li><li class="leading-relaxed">Proven experience leading complex, cross-functional projects and distilling intricate details into clear, actionable requirements for both technical and non-technical teams.</li><li class="leading-relaxed">Exceptional written and verbal communication skills with strong interpersonal instincts; able to quickly build trust and collaborate effectively across diverse teams and stakeholder groups.</li><li class="leading-relaxed">A passion for interpreting complex data, uncovering meaningful trends, and translating them into actionable insights that drive decision-making — all while partnering closely with analytics teams to maximize impact.</li><li class="leading-relaxed">Detail-oriented mindset with a focus on continuous improvement and operational excellence.</li><li class="leading-relaxed">Willing to travel as needed.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Why Tennr?</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Drive Impact: one of our company values is Cowboy, meaning you set the pace. You won’t just talk about things, you’ll get them done. And feel the impact.</li><li class="leading-relaxed">Develop Operational Expertise: learn the inner workings of scaling systems, tools, and infrastructure.</li><li class="leading-relaxed">Innovate with Purpose: we’re not just doing this for fun (although we do have a lot of fun). At Tennr, you’ll join a high-caliber team maniacally focused on reducing patient delays across the U.S. healthcare system.</li><li class="leading-relaxed">Build Relationships: collaborate and connect with like-minded, driven individuals in our Chelsea office 4 days/week (preferred).</li><li class="leading-relaxed">Free lunch! Plus a pantry full of snacks.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Benefits</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">New, spacious Chelsea office.</li><li class="leading-relaxed">Unlimited PTO.</li><li class="leading-relaxed">100% paid employee health benefit options.</li><li class="leading-relaxed">Employer-funded 401(k) match.</li><li class="leading-relaxed">Competitive parental leave.</li></ul>Compensation Range: $100K - $140K

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

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Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.