Aviation and Aerospace Component Manufacturing

Customer Experience & Scheduler Representative

C-27J Pilot Instructor – Full Relocation & Visa Support to Brisbane, Australia

Sales Account Manager

Simulator Technician II

B737 Flight Simulator Instructor

Account Executive

Flight Simulator Instructor - A320/B777

Legal Assistant Co-Op

Program Manager II

This role is crucial for ensuring smooth operations and an exceptional customer experience at the Training Center. Responsibilities include responding to customer requests, managing scheduling and planning within the system, supporting communication during training device interruptions, and implementing local projects and processes in line with CAE standards. Additional duties cover procurement, logistics, and visa assistance, ensuring a welcoming and positive experience for all customers.

Cloud Network Administrator

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About This Role</h2>Job purpose:This role is essential for ensuring smooth operations and an exceptional customer experience at the Training Center. Responsibilities include responding to customer requests, managing scheduling, and planning within the system, supporting communication during training device interruptions, and implementing local projects and processes in line with CAE standards. Additional duties cover procurement, logistics, and visa assistance.Duties and Responsibilities:Customer Service and Scheduling<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Respond promptly to customer inquiries, feedback, and requests, ensuring a high level of Customer Experience.</li><li class="leading-relaxed">Coordinate with various departments to manage and fulfil customer needs effectively.</li><li class="leading-relaxed">Ensure a welcoming, positive experience for customers during their training sessions.</li><li class="leading-relaxed">Assist in planning and scheduling resources for Pilot training, client training, demonstrations, simulator certifications, and maintenance.</li><li class="leading-relaxed">Schedule resources to optimize productivity and customer satisfaction.</li><li class="leading-relaxed">Ensure all scheduled events meet regulatory and organizational standards.</li><li class="leading-relaxed">Provide timely communication to customers and relevant departments during any training device interruptions to minimize disruptions.</li><li class="leading-relaxed">Compile, analyze, and interpret data for effective departmental planning and regulatory compliance.</li><li class="leading-relaxed">Support review of sales inputs and contribute to recommendations for ongoing improvement in customer satisfaction.</li><li class="leading-relaxed">Implement local projects and processes in line with CAE standards.</li></ul>Administrative Duties<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Perform general administrative tasks, including photocopying, filing, printing, and organizing office and training materials.</li><li class="leading-relaxed">Support procurement of office supplies, training materials, and other essentials for smooth operations.</li><li class="leading-relaxed">Manage logistics for deliveries, including receiving parcels from couriers such as DHL and FedEx and handling import declarations for non-simulator items.</li><li class="leading-relaxed">Provide assistance with local tax, immigration filings, and visa processes for staff and visitors.</li><li class="leading-relaxed">Handle registration and security clearance requirements for staff, customers, and other visitors.</li><li class="leading-relaxed">Input and update information accurately in the company’s proprietary system or relevant MS Office applications.</li><li class="leading-relaxed">Maintain organized document records and filing systems.</li><li class="leading-relaxed">Perform additional duties as assigned to support smooth customer experience and training Centre operations.</li></ul>Qualifications and Skills:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree in hospitality, customer service, or a related field.</li><li class="leading-relaxed">Minimum 2 years’ experience in a business-related position.</li><li class="leading-relaxed">Strong customer service skills, with the ability to build positive relationships with clients.</li><li class="leading-relaxed">Effective communication, presentation, and interpersonal skills.</li><li class="leading-relaxed">Detail-oriented, organized, and proactive with good problem-solving abilities.</li><li class="leading-relaxed">Proficiency in MS Office applications.</li><li class="leading-relaxed">Fluency in written and spoken English and Bahasa Indonesia.</li></ul>Working conditions:Office base#LI-DP1Position TypeTemporary (Fixed Term)CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Equal Opportunity Employer</h2>CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender indentity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws.If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at <a href="mailto:CAECarrieres-Careers@cae.com" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">CAECarrieres-Careers@cae.com</a><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">All for building a safer, smarter world</h3>Welcome to CAE! As a global leader in Civil Aviation and Defense & Security across 40 countries, we advance together as One CAE, fueled by thousands of passionate individuals operating in a culture where everyone can thrive. We hold ourselves accountable for building an inclusive community at every level, and our comprehensive benefits support you professionally and personally.Together, we are All For shaping a future where safety, sustainability, and inclusivity lead the way. Join us and be part of something bigger—where your impact reaches beyond CAE and helps shape the world of tomorrow.Read More<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Connect with us!</h3>Not quite ready to apply? Join our <a href="https://cae.wd3.myworkdayjobs.com/en-US/career/introduceYourself" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Talent Community</a> to stay current on the latest job opportunities, news, and events.Follow Us<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">[](https://twitter.com/intent/follow?originalreferer=http%3A%2F%2Fwww.cae.com%2Fsocial%2Fsocial-media-panel.html&region=followlink&screenname=CAEinc&tw_p=followbutton "X")</li><li class="leading-relaxed">[](https://www.linkedin.com/school/cae/ "LinkedIn")</li><li class="leading-relaxed">[](http://www.youtube.com/user/CAEvideogallery "YouTube")</li></ul>

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Production Coordinator

The RMA Coordinator at Ceragon Networks manages the entire lifecycle of Return Merchandise Authorization for telecom network hardware and licensed software. This role involves coordinating repairs, replacements, and returns to ensure minimal network downtime and high customer satisfaction. The coordinator acts as a central point of contact, managing SLAs, tracking inventory, and collaborating with various internal and external stakeholders to streamline processes and resolve escalations in critical telecom environments.

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Warranty & Return Merchandise Coordinator

Inside Sales Representative

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Open Position</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Hardware Repair Coordinator (RMA)</h3><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Job Description</h3>Company OverviewCeragon Networks is a leading provider of high-capacity wireless backhaul solutions. We enable rapid and cost-effective deployment of advanced network connectivity for mobile cellular infrastructure, fixed networks, and private networks worldwide.Position SummaryThe RMA Coordinator is responsible for managing the full lifecycle of Return Merchandise Authorization (RMA) processes for telecom network hardware and licensed software devices. This role ensures timely repair, replacement, and return of equipment in accordance with service-level agreements (SLAs), maintenance contracts, and customer escalation requirements.Serving as the central point of coordination between customers, internal operations, OEM vendors, repair facilities, and field teams, the RMA Coordinator ensures minimal network downtime or project delivery disruptions and maximizes customer satisfaction across critical telecom environments.What You’ll Do<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Act as the primary contact for customer RMA requests, ensuring they meet warranty and service contract entitlements.</li><li class="leading-relaxed">Manage SLAs (e.g., 2nd day, advance replacement, and standard turn-around timeframes) and prioritize RMA processing to minimize customer downtime and impact.</li><li class="leading-relaxed">Oversee and coordinate onshore returns and replacements for a variety of telecommunication devices by coordinating repair and replacement with local and global stakeholders.</li><li class="leading-relaxed">Oversee software license transfers and replacement key management for RMA’d devices.</li><li class="leading-relaxed">Develop and maintain warehouse work instructions for handling returned equipment, including serialization, quarantine, and ESD protocols.</li><li class="leading-relaxed">Develop and manage RMA dashboards and reports on backlog, turnaround times, aging, failure analysis trends and other key performance indicators.</li><li class="leading-relaxed">Coordinate with global RMA resources and local warehouse personnel to track, manage and maintain local Advance Replacement Inventory to meet contractual demand.</li><li class="leading-relaxed">Liaise with HQ support teams for root cause and failure analysis reports.</li><li class="leading-relaxed">Track the return of equipment to Ceragon for Advance Replacement from the customer.</li><li class="leading-relaxed">Partner with Operations, NOC/Help Desk, and Supply Chain teams to resolve escalations and streamline processes. Ensure customers and key stakeholders have status updates throughout the process.</li><li class="leading-relaxed">Attend internal and customer calls to support RMA performance. Ensure teams are prepared to present and discuss their topics.</li><li class="leading-relaxed">Address escalations and ensure timely and complete closure with the customer.</li><li class="leading-relaxed">Develop, support and enforce warehouse handling procedures for returned telecom equipment, including ESD protection, asset tagging, serialization, and quarantine procedures.</li><li class="leading-relaxed">Coordinate shipping and logistics domestically and internationally with local and global resources.</li></ul>Cross-Functional Collaboration<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Work closely with Technical Support, Global RMA teams, Warehouse & Logistics, Supply Chain, Sales, Finance and other Operations teams to ensure rapid resolution, SLA adherence and optimal process performance.</li><li class="leading-relaxed">Escalating delays and driving accountability for contracted repair commitments.</li><li class="leading-relaxed">Participate in continuous improvement initiatives to streamline RMA workflows and enhance customer experience.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Job Requirements</h3>QualificationsEducation & Experience<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3–5 years of experience in RMA coordination, reverse logistics, service operations, or telecom hardware support.</li><li class="leading-relaxed">Knowledge of telecom/network hardware and software licensing models.</li><li class="leading-relaxed">Experience with ERP, RMA, or other ticketing/tracking systems (Oracle, Salesforce, Tableau, etc.).</li><li class="leading-relaxed">Strong Excel, reporting and data analysis skills are essential.</li><li class="leading-relaxed">Excellent customer-facing service and communication skills, with the ability to manage SLA-driven priorities.</li></ul>Competencies<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Service-Oriented Mindset – Understands criticality of uptime in telecom networks and an absolute focus on Customer Satisfaction.</li><li class="leading-relaxed">Operational Accuracy – Meticulous with data entry, asset tagging, and documentation.</li><li class="leading-relaxed">Urgency & Ownership – Responds rapidly and proactively to SLA-driven demands.</li><li class="leading-relaxed">Cross-Team Coordination – Works equally well with technical and non-technical stakeholders – driving accountability across all teams.</li><li class="leading-relaxed">Analytical Thinking – Identifies recurring failures and supports corrective actions.</li></ul>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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