CityBlock

Senior Associate, Market Operations Support

Medical Assistant

Product Manager

APC Provider Fayetteville, NC Hub

Behavioral Health Specialist-Hybrid-Detroit, MI

Advanced Practice Provider-Hybrid Cleveland, OH

RN Care Manager, Transitions of Care - hybrid

Hybrid APC Provider- Detroit, Michigan

The Senior Associate, Market Operations Support drives the execution of strategic initiatives within an assigned market or region, focusing on Operations Excellence. This role involves developing scalable processes, project managing initiatives, analyzing performance data, piloting new programs, and improving care model components. The associate will also support the rollout of national initiatives and coordinate with local partners to achieve operational excellence and support market leadership in business execution.

RN Case Manager - hybrid

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description:</h2>The Senior Associate, Market Operations Support owns the execution of multiple strategic initiatives supporting the Operations Excellence priority roadmap within an assigned market or region. The Market Operations Support function drives execution of the Market Operating Plans, Medical Savings Plan and the strategic partner to Market leadership in business execution. This role drives standardization of operations across Markets (by direction of Operations Excellence org), fostering a culture of excellence within markets, and collaborating with cross-functional teams to achieve operational excellence.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Responsibilities:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Develop standardized, scalable processes and workflows to address market needs and continuously monitor performance</li><li class="leading-relaxed">Project manage market initiatives.</li><li class="leading-relaxed">Analyze value-based care performance data and design dashboards with the data team to ensure leadership and staff have access to the right data to drive performance.</li><li class="leading-relaxed">Pilot new market-level initiatives and distill learnings and apply best practices towards national operations</li><li class="leading-relaxed">Own and improve key components of our care model strategy at the market level, including provider visit strategy, member surveys, and other clinical initiatives.</li><li class="leading-relaxed">Support roll-out of national strategic initiative at the hub level.</li><li class="leading-relaxed">Support coordination with local partners and vendors.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Work Experience:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3+ years of experience in a healthcare provider setting (health system, hospital, physician practice), value-based operations (ACO, CIN, PHO, or similar organization), insurance or managed care function, healthcare management consulting or related experience</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Education:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor's degree</li></ul>We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is:$78,000.00 - $102,000.00 Annual

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Decagon is a leading conversational AI platform empowering brands with concierge customer experience. We are hiring a Senior Infrastructure Engineer to design, build, and operate high-scale, low-latency production infrastructure. This role involves owning critical services end-to-end, improving reliability and performance, and creating paved paths for engineers. The team focuses on core infra, data infra, ML infra, platform (DevEx), and real-time voice infrastructure.

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About DecagonDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.About the TeamThe Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics.We organize around five focus areas:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Core Infra: The foundational cloud stack—networking, compute, storage, security, and infrastructure‑as‑code—to ensure reliability, scale, and cost efficiency.</li><li class="leading-relaxed">Data Infra: Streaming/batch data platforms powering analytics/BI and customer‑facing telemetry, including for customer‑managed and on‑prem environments.</li><li class="leading-relaxed">ML Infra: GPU and model‑serving platforms for LLM inference with multi‑provider routing and support for on‑prem/air‑gapped deployments.</li><li class="leading-relaxed">Platform (DevEx): CI/CD, paved paths, and core services that make shipping fast, safe, and consistent across teams.</li><li class="leading-relaxed">Voice Infra: Telephony/WebRTC stack and observability enabling ultra‑low‑latency, high‑quality voice experiences.</li></ul>Our mission is to deliver magical support experiences — AI agents working alongside humans to resolve issues quickly and accurately.About the RoleWe’re hiring a Senior Infrastructure Engineer to design, build, and operate production infrastructure for high‑scale, low‑latency systems. You’ll own critical services end‑to‑end, improve reliability and performance, and create paved‑paths that let every Decagon engineer ship confidently.In this role, you will<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Design and implement critical infrastructure services with strong SLOs, clear runbooks, and actionable telemetry.</li><li class="leading-relaxed">Partner with research and product teams to architect solutions, set up prototypes, evaluate performance, and scale new features.</li><li class="leading-relaxed">Tune service latencies: optimize networking paths, apply smart caching/queuing, and tune CPU/memory/I/O for tight p95/p99s.</li><li class="leading-relaxed">Evolve CI/CD, golden paths, and self‑service tooling to improve developer velocity and safety.</li><li class="leading-relaxed">Support various deployment architectures for customers with robust observability and upgrade paths.</li><li class="leading-relaxed">Lead infrastructure‑as‑code (Terraform) and GitOps practices; reduce drift with reusable modules and policy‑as‑code.</li><li class="leading-relaxed">Participate in on‑call and drive down toil through automation and elimination of recurring issues.</li></ul>Your background looks something like this<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">6+ years building and operating production infrastructure at scale.</li><li class="leading-relaxed">Depth in at least one area across Core/Data/AI‑ML/Platform/Voice, with curiosity to learn the rest.</li><li class="leading-relaxed">Proven track record meeting high availability and low latency targets (owning SLOs, p95/p99, and load testing).</li><li class="leading-relaxed">Excellent observability chops (OpenTelemetry, Prometheus/Grafana, Datadog) and incident response (PagerDuty, SLO/error budgets).</li><li class="leading-relaxed">Clear written communication and the ability to turn ambiguous requirements into simple, reliable designs.</li></ul>Even better<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience being an early backend/platform/infrastructure engineer at another company</li><li class="leading-relaxed">Strong Kubernetes experience (GKE/EKS/AKS) and experience across multiple cloud providers (GCP, AWS, and Azure)</li><li class="leading-relaxed">Experience with customer‑managed deployments</li></ul>Benefits<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Medical, dental, and vision</li><li class="leading-relaxed">Flexible time off</li><li class="leading-relaxed">Daily lunch/dinner & snacks in the office</li></ul>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

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Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

Senior Associate, Market Operations Support

Medical Assistant

Product Manager

Medical Assistant

APC Provider Fayetteville, NC Hub

Behavioral Health Specialist-Hybrid-Detroit, MI

Advanced Practice Provider-Hybrid Cleveland, OH

RN Care Manager, Transitions of Care - hybrid

Hybrid APC Provider- Detroit, Michigan

Job Details