CityBlock

Telecommunicator II

Lead, RN Care Manager

Outreach Specialist

Associate, Care Team Operations

Medical Assistant

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RN Care Manager

Behavioral Health Specialist

The Telecommunicator II is a remote, member-facing role within the Inbound Communications team, responsible for timely and punctual service, maintaining a private workspace, and contributing to process improvements. This role involves mentoring new teammates, self-review of quality assurance, and developing omnichannel communication skills. Candidates must guide callers, maintain composure with difficult members, and demonstrate independence in a remote setting, aligning with Cityblock’s values.

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description:</h2>The Telecommunicator II is an up and comer on the Inbound Communications team, with demonstrated excellence meeting the needs of Cityblock’s members.This role is fully remote, and may require regular work on alternating weekends and federal or company holidays. It is directly member-facing, encompassing the responsibilities of the preceding Telecommunicator I role within the job class. In addition, the TC II demonstrates alignment to Cityblock’s values through the fulfillment of these added responsibilities:<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Responsibilities</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Put Members First:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Be timely and punctual, both in attendance and throughout requests for service</li><li class="leading-relaxed">Provide and maintain a secluded workspace, free of distractions and private to protect the integrity of sensitive or protected information.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Bring your whole self:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Assist in building upon the foundation of our effectiveness by testing and offering feedback on new processes and tools</li><li class="leading-relaxed">Serve as a mentor/buddy to new teammates and host visitors or observers</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Be all in:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own your areas of strength and growth, demonstrating the willingness and effort through self-review of Quality Assurance reports</li><li class="leading-relaxed">Attains additional functional skills such as omnichannel communication (via SMS, E-Mail and form submissions)</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Aim for understanding:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Guide callers through processes to assess their needs, give them a say, and add value to every interaction</li><li class="leading-relaxed">Gain a deep knowledge</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Lean into discomfort:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Maintains composure and quality of service when confronted by offensive and/or disruptive language from members</li><li class="leading-relaxed">Thrive in a fully remote work environment utilizing written and visual instructions, demonstrating progressively increased independence</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Work Experience</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2 or more years in the health contact center field, with at least 6 months of success as a Telecommunicator I</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Education</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">High School Diploma or GED</li></ul>We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is:25.00 - 28.00 HourlyCityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Us:</h3>Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Our Values:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Aim for Understanding</li><li class="leading-relaxed">Be All In</li><li class="leading-relaxed">Bring Your Whole Self</li><li class="leading-relaxed">Lean Into Discomfort</li><li class="leading-relaxed">Put Members First</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About our Team:</h3>We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. We will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.

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Trend Micro

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Trend Micro Canada is seeking a Technical Account Manager in Montreal, QC, to empower enterprises with advanced cybersecurity solutions. This role focuses on enabling earlier detection, faster response, and proactive cyber risk management using XDR, CREM, Zero Trust, and AI. The TAM will provide world-class technical support, drive platform adoption, maximize customer investment, and serve as a senior technical resource with deep knowledge of Trend Vision One security apps and customer environments. Responsibilities include daily case reviews, proactive planning, technical deployments, and collaborating with sales teams to enhance customer security posture.

For over 30 years, Trend Micro's unwavering vision has been to make the world safe for exchanging digital information. Security is our entire focus, and it shows. This single-minded passion has inspired our innovations that keep up with the bad guys despite a changing IT landscape, riskier user behavior, and constantly evolving threats.We embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. At Trend Micro, we're always looking for top talent and you will work with the best. With us, you have the opportunity to thrive in an industry that is dominating the news worldwide.

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Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers.Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints.The Trend Vision One™ enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA.Proactive security starts here. <a href="http://www.trendmicro.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">TrendMicro.com</a>Position Summary:Are you passionate about enabling enterprises with earlier detection, faster response, proactive cyber risk exposure management, Agentic SIEM and more? Eager to showcase the value of XDR, Cyber Risk Exposure Management (CREM), Zero Trust, AI to SecOps teams, incident responders and CISO’s? We are too.Trend Micro Canada is looking for a Technical Account Manager who can help customers drive better security through the changing threat landscape; accelerate customers security platform adoption and maximize customers investment in Trend Micro technologies. As a TAM, you will deliver world class technical support service, earn customer confidence, trust, and loyalty by improving the overall customer experience and security posture, serving as customer advocates and driving customer-centric product platform improvements.As a direct technical support relationship with your customers, you will serve as a senior technical resource with in-depth knowledge of Trend Vision One security apps and services as well as thorough knowledge of your customer’s technical environment. As such, you will help prevent issues before they arise with proactive planning and technical reviews and work hand in hand with the account team and the technical support organization.The Technical Account Manager (TAM) provides support delivery management and deployment services to assigned customers.Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Daily technical support case reviews to immediately reach out to the customers by phone and email to ensure their technical issue are clearly defined in a support case and that there is a customer service engineer already engaged with the customer to resolve the issue (first call resolution should always be the goal)</li><li class="leading-relaxed">Meet quarterly/monthly objectives as specified by your manager</li><li class="leading-relaxed">Having a complete understanding of the customer and their environment</li><li class="leading-relaxed">Maintaining immediate, short term and long term success plans</li><li class="leading-relaxed">Work in a fast-pace environment under minimal supervision</li><li class="leading-relaxed">Share best practices with other TAM’s to enhance quality of service and efficiency</li><li class="leading-relaxed">Channel feature requests to Product Management to enhance Trend Micro products</li><li class="leading-relaxed">Communicating the needs of assigned accounts with your direct report, with executive leadership, product management, research and development and sustained engineers and customer service representatives (support reps)</li><li class="leading-relaxed">After-hours and on-call work for assigned accounts is required</li><li class="leading-relaxed">Onsite engagement and professional services engagements that require break/fix problem solving and troubleshooting as assigned by your manager</li><li class="leading-relaxed">Assist customer with technical deployments (such as initial deployment) and best practice implementation; health check and security policy review</li><li class="leading-relaxed">Required to travel for internal meetings and customers for onsite meetings (as per the service agreement). Accurate expenses must be kept and be in line with company policies</li><li class="leading-relaxed">Work with the sales account team including account owners (sale representatives) and technical owner (sales engineers) and keep them up-to-date providing them with communication you have with the customer such as support issue and their progress, new needs that the customer has brought up etc.</li><li class="leading-relaxed">Expected to be able to lift and move computer equipment up to ~50lbs</li></ul>Qualifications:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Fluent in reading/writing/speaking in French and English</li><li class="leading-relaxed">Computer Science degree or diploma or combination of education and technical support experience in Security Software and Systems</li><li class="leading-relaxed">Experience working with various Microsoft/Linux software and systems</li><li class="leading-relaxed">Solid multi-tasking, troubleshooting and problem resolution abilities</li><li class="leading-relaxed">Self-starter with the ability to quickly learn new concepts and technology using self-paced learning management platforms</li><li class="leading-relaxed">Strong verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clients including administrators and C-level executives</li><li class="leading-relaxed">Strong presentation skills</li></ul>Relevant Work Experience:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Knowledge of XDR, CREM, Zero Trust framework, endpoint/cloud/network security, Intrusion Detection and Prevention, Data Loss Prevention, File Integrity Monitoring, Email and Web Security, integration with SOAR/SIEM/Syslog systems</li><li class="leading-relaxed">Understanding of MITRE Attack Framework and/or security operations center (SOC) functions</li><li class="leading-relaxed">Technical Support experience of 3-5 years</li></ul>DEI Commitment:Not meeting every single requirement? At Trend Micro, we're committed to fostering a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but find that your experience and background don't perfectly match every qualification listed in the job posting, we still encourage you to apply. You could very well be the ideal candidate for this position or others within our organization.What We Offer You:You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Group benefits program with health and dental coverage</li><li class="leading-relaxed">Telehealth Virtual Health Services</li><li class="leading-relaxed">Life Insurance</li><li class="leading-relaxed">Short & Long Term Disability</li><li class="leading-relaxed">Pre-partum, maternity, parental and medical leave</li><li class="leading-relaxed">Critical Illness Insurance</li><li class="leading-relaxed">Mental Health Wellness Program</li><li class="leading-relaxed">Wellness Incentive Program</li><li class="leading-relaxed">Retirement Savings Programs with company match</li><li class="leading-relaxed">Paid Time Off</li><li class="leading-relaxed">14 Annual Holidays</li><li class="leading-relaxed">Tuition Assistance</li><li class="leading-relaxed">Employee Resource Groups</li></ul>We offer competitive compensation with bonus opportunity tied to company performance, along with room to enhance your skills through ongoing learning and broad technological opportunities. Achieving work-life balance is a priority, complemented by team activities, fostering an environment rooted in equity, inclusion, and collaboration, that is reflected in both our culture and our work.Trend Micro Canada has been recognized as one of the National Capital Region's Top Employers. If you're curious to learn more, click the link below to discover why joining Trend Micro could be the perfect career move for you: <a href="https://reviews.canadastop100.com/top-employer-trend-micro-canada-technologies" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Trend Micro Top Employer</a>Be Passionate. Be Innovative. Be a Trender.No sponsorship will be provided for work permit applications or renewals for this position now or in the future.#LI-LO1At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.