CityBlock

Lead, Outreach Specialist

Paramedic

Community Health Partner

Manager, Inbound Communications

AMH+ RN Care Manager

RN Care Manager

Medical Assistant

The Engagement Outreach Lead is responsible for driving remote teams to achieve operational metrics that support clinical outcomes. This role focuses on member scheduling and outreach, optimizing resource utilization, and providing excellent customer service to patients to increase activation rates. The lead will supervise a team of outreach specialists, collaborate with Community Health Partner Leads on engagement initiatives, and manage all outreach activities to ensure best practices and performance goals are met. Key responsibilities include developing strategies for engaging 'difficult to reach' members, utilizing data from outreach activities to refine strategies, and providing training to team members. The role also involves accompanying team members on outreach visits, managing member panels based on geography, and assessing tooling gaps. Additionally, the lead will create and iterate on workflows for member engagement, report on outreach activities, and manage the outreach team to promote accountability and motivation towards outreach goals.

Manager, Growth Finance

<p style="text-align:left"><u><b>Job Description:</b></u></p><p><b><span>The Engagement Outreach Lead plays a vital role in driving remote teams to meet operations related metrics which support clinical outcomes. The role is responsible for member scheduling and member outreach functions. These include managing appointment schedules for members, ensuring efficient utilization of resources, and providing excellent customer service to patients while boosting activation rates. This position requires effective communication and organization skills to support leaders in implementing outreach strategies.</span></b></p><p><b><b>Responsibilities:</b></b></p><ul><li><p><b><span>Supervise a team of outreach specialists</span></b></p></li><li><p><b><span>Collaborate with the Community Health Partner (CHP) Leads on outreach and engagement initiatives involving CHPs</span></b></p></li><li><p><b><span>Manage and track all aspects of outreach activity, including outreach performed by other care team members, to insure best practices are followed and performance goals are met</span></b></p></li><li><p><b><span>Develop and iterate on best practices for engaging ‘difficult to reach’ members</span></b></p></li><li><p><b><span>Utilize data obtained from outreach activity in </span><i>Commons</i><span>, including success rate by time of day, geographic area, and other variables, to optimize our outreach strategy</span></b></p></li><li><p><b><span>Provide training to new hires, as well as ongoing in-services to all team members including daily planning and logistics, as well as documentation in Commons</span></b></p></li><li><p><b><span>Accompany other team members on outreach visits to provide in-person support and guidance</span></b></p></li><li><p><b><span>Perform outreach for your own panel of members:</span></b></p></li><li><p><b><span>Assign newly consented members to Community Health Partners based on geography.</span></b></p></li><li><p><b><span>Audit geographical member panel distribution in partnership with Innovation &amp; Execution Team&nbsp;</span></b></p></li><li><p><b><span>Build member distribution and redistribution workflows. Manage distribution and redistribution of member panels among Community Health Partners considering acuity, panel size and geography.&nbsp;</span></b></p></li><li><p><b><span>Enable faster empanelment of new cohorts by coordinating daily with Community Health Partner Leads to manually distribute outreach panels.&nbsp;</span></b></p></li><li><p><b><span>Assess and fill tooling gaps in partnership with the Innovation &amp; Execution team (created Looker dashboard to distribute members via zipcode).&nbsp;</span></b></p></li></ul><p><br><br><b><b>Outreach Strategy</b></b></p><ul><li><p><b><span>Create and iterate on workflows for engaging members, unscheduled visits, do-not-call list.</span></b></p></li><li><p><b><span>Develop strategies to move members from not interested to interested.&nbsp;</span></b></p></li><li><p><b><span>Align on dashboards for outreach&nbsp;</span></b></p></li><li><p><b><span>Organize, manage, and report on Hub based outreach pumps and activities. Partners with Director Training &amp; Development to implement outreach in Waterbury.&nbsp;</span></b></p></li><li><p><b><span>Partner with the Innovation &amp; Execution team to develop new outreach strategies. Responsible for launching newly implemented outreach strategies across the hub.&nbsp;&nbsp;</span></b></p></li><li><p><b><span>Collaborate with the Community Health Partner Leads on outreach and engagement <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">initiatives.&nbsp;&nbsp;</span></span></b></p></li><li><p><b><span>Build outreach specific Looker Dashboards to track all aspects of outreach throughout the care team to ensure best practices are followed and performance goals are met.</span></b></p></li><li><p><b><span>Optimize Cityblock outreach strategy by utilizing data obtained from tracked outreach activity in </span><i>Commons</i><span>. Considering outcomes and success rate by time of day, geographic area, and other variables.&nbsp;</span></b></p></li><li><p><b><span>Develop and iterate on the strategy for engaging, “difficult to reach” members. Including,&nbsp; recommended number and type of contact attempts, and strategy for home visits,&nbsp;</span></b></p></li><li><p><b><span>Managing/Leading Outreach Specialist Team&nbsp;&nbsp;</span></b></p></li><li><p><b><span>Ensure that relevant baseline assessment portions including Advance Care Planning is initiated by OS Team in Commons for members&nbsp;</span></b></p></li><li><p><b><span>Manage outreach team and promote accountability and motivation towards reaching outreach goals</span></b></p></li></ul><p><b><b>Work Experience:</b></b></p><ul><li><p><b><span>3+ years of customer service or sales experience</span></b></p></li></ul><p style="text-align:inherit"></p><p style="text-align:left"><span>We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave.</span> <span>The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.&nbsp;</span>The expected salary range for this position is:&nbsp;</p><p>$75,000 - $90,000</p><p style="text-align:inherit"></p><p style="text-align:left"><span>Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.</span></p><p style="text-align:inherit"></p><p style="text-align:left"><b>We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.</b></p>

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Temporal is seeking a Senior Operations Analyst to join their RevOps team. The role involves partnering with sales leadership to drive data-informed decisions, optimize territory design, quota management, and forecasting. Responsibilities include delivering insights to improve sales productivity through reporting, performance analysis, and tool evaluation. The analyst will also support pipeline management, identify process inefficiencies, and implement automation for scalable workflows. Deep-dive analysis on win/loss trends, customer segments, and deal velocity will be crucial for refining sales strategies. The role requires building real-time reports and dashboards in Salesforce and supporting the evaluation of GTM efficiency tools.

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<div><div><strong>Who We Are</strong></div> <div>&nbsp;</div> <div>Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. Our amazing user community provides us with real-time feedback and contributions to improve the developer experience everywhere.</div> <div>&nbsp;</div> <div>Backed by top VC firms, we have built a team of professionals from various successful start-ups and well-known technology companies. Together, we collaborate cross-functionally, engage with and support our users to improve the developer experience, deliver world-class open-source software, and enhance our commercial SaaS platform.</div> <div>&nbsp;</div> <div>Temporal is growing and working towards building the best community. We are looking for those who share our values, challenge 'standard' thinking, and want to influence our future. 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They are not exhaustive and may be adjusted or modified based on the needs of the organization.</p></div><div><div><em>Compensation ranges reflect salary and commission compensation (when applicable) across several geographic markets. 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Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.</em></div> <div>&nbsp;</div> <div><em>Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.</em></div> <div>&nbsp;</div> <div><em>We are not working with external recruitment agencies, thanks.</em></div></div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

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Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

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