ClassWallet

Enterprise Client Success Manager

Senior Vice President of Accounting, FP&A

State Sales Director

Vice President of Sales

ClassWallet, a financial technology company, is seeking an Enterprise Client Success Manager to manage relationships with large, enterprise-level clients, particularly in state or local government. The role involves serving as a primary contact, advocating for clients, maximizing value from ClassWallet solutions, driving product adoption and renewals, and identifying new business opportunities. The successful candidate will be accountable for managing assigned accounts, collaborating with internal teams, and contributing to the optimization of the Client Success program.

<p class="my-4 text-gray-700 leading-relaxed">Description</p><p class="my-4 text-gray-700 leading-relaxed">-----------</p><p class="my-4 text-gray-700 leading-relaxed">ClassWallet, a financial technology company serving agencies responsible for managing public funds, is hiring an Enterprise Client Success Manager to join our growing team.</p><p class="my-4 text-gray-700 leading-relaxed">ClassWallet is a financial technology company serving agencies delegated responsibility to manage public funds. Agencies use ClassWallet to get public funds to the right people, and ensure the funds are used for the right purpose. ClassWallet’s suite of products and services empowers agency administrators to dramatically increase efficiency of funds distribution and spend compliance, reduce programmatic costs, maximize the full potential impact of the program, and satisfy the needs and expectations of policymakers, constituents and public reporting. ClassWallet has processed over $3.5 Billion to date and serves public agencies across 33 states.</p><p class="my-4 text-gray-700 leading-relaxed">The Company has developed an industry-defining digital wallet solution which has gained rapid traction among state and local agencies and school districts across America. ClassWallet ranks as the 61st fastest growing software company on the prestigious Inc. 5000 list of fastest-growing private companies and the 21st fastest growing financial technology company on the Deloitte Technology Fast 500 in 2023.</p><p class="my-4 text-gray-700 leading-relaxed">While the Company delivers immense business value, the social impact of ClassWallet is a fabric that runs through its mission and corporate culture. As a result of ClassWallet’s innovation, public programs run with exponentially more efficiency and the impact and breadth of the programs for the individuals they serve is dramatically higher. This mission compliments the Company mission-based culture with focus on gratitude and work-life balance.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>About the Role</strong></p><p class="my-4 text-gray-700 leading-relaxed">The Enterprise Client Success Manager (ECSM) reports to the Director of Client Success. The successful ECSM will demonstrate integrity and organizational agility through advanced decision making and prioritization skills. With an action-oriented mindset and a sharp focus on delivering results, the ECSM will build trust by independently developing and managing ongoing relationships with assigned clients (often large or enterprise-level organizations). The ECSM will have excellent written and oral communication skills with a high degree of comfort working directly with senior and executive level leaders. The ECSM will participate in team sessions but also be individually accountable for managing their assigned accounts. In addition, the ECSM is expected to creatively contribute to the continued expansion and optimization of ClassWallet’s Client Success program with a keen eye toward balancing value delivery between clients and ClassWallet.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Job Responsibilities:</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Serve as the single point of contact for inbound requests from assigned clients.</li><li class="leading-relaxed">Advocate internally to manage contractual obligations & client expectations.</li><li class="leading-relaxed">Maximize the value clients get from ClassWallet solutions.</li><li class="leading-relaxed">Facilitate achievement of client’s desired outcomes.</li><li class="leading-relaxed">Drive product adoption and contract renewal.</li><li class="leading-relaxed">Identify expansion and new business opportunities.</li><li class="leading-relaxed">Build client retention and satisfaction through relationship management.</li><li class="leading-relaxed">Rely on success metrics and data to determine action plans.</li><li class="leading-relaxed">Work closely with clients and internal teams (Sales, Product, Marketing, Professional Services, and Support) to ensure alignment with clients’ goals & objectives.</li><li class="leading-relaxed">Set and reset expectations internally and externally as necessary.</li></ul><p class="my-4 text-gray-700 leading-relaxed">Requirements</p><p class="my-4 text-gray-700 leading-relaxed">------------</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2 years in an Enterprise CSM role, preferably in a state or local government capacity.</li><li class="leading-relaxed">Demonstrated experience reaching and exceeding goals.</li><li class="leading-relaxed">Outstanding written and oral communication skills.</li><li class="leading-relaxed">Strong online and in-person presentation skills.</li><li class="leading-relaxed">Superior business, process management, and negotiation skills.</li><li class="leading-relaxed">Ability to build relationships with industry associations and influential contacts.</li><li class="leading-relaxed">Ability to use CRM and sales automation and tools to streamline efforts.</li><li class="leading-relaxed">Willingness to travel (estimated 10-20%).</li><li class="leading-relaxed">Existing industry experience preferred.</li><li class="leading-relaxed">PMP Certification preferred.</li></ul><p class="my-4 text-gray-700 leading-relaxed">Benefits</p><p class="my-4 text-gray-700 leading-relaxed">--------</p><p class="my-4 text-gray-700 leading-relaxed">ClassWallet is a positive, family-oriented team environment. Our focus is on encouragement, positive reinforcement, and gratitude. We work hard and are highly motivated to win but with a healthy perspective on life.</p><p class="my-4 text-gray-700 leading-relaxed">We offer an excellent salary and benefits commensurate with experience.</p><p class="my-4 text-gray-700 leading-relaxed">ClassWallet.com is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, marital or veteran status.</p>

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Line of Service</h2><p class="my-4 text-gray-700 leading-relaxed">Advisory</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Industry/Sector</h2><p class="my-4 text-gray-700 leading-relaxed">Not Applicable</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Specialism</h2><p class="my-4 text-gray-700 leading-relaxed">Managed Services</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Management Level</h2><p class="my-4 text-gray-700 leading-relaxed">Manager</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description & Summary</h2><p class="my-4 text-gray-700 leading-relaxed">At PwC, our people in sustainability focus on integrating environmental, social, economic, and governance considerations into business strategies and operations. They provide guidance and support to organisations by managing sustainability risks, identifying opportunities, and driving positive social and environmental impact. In climate and energy at PwC, you will focus on providing consulting services related to climate change mitigation and adaptation, as well as energy efficiency and renewable energy solutions. You will analyse client needs, develop strategies to reduce greenhouse gas emissions, and offer guidance and support to help clients transition to a low-carbon economy.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why PWC</h3><p class="my-4 text-gray-700 leading-relaxed">At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more <a href="https://www.pwc.in/about-us.html" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">about us</a>.</p><p class="my-4 text-gray-700 leading-relaxed">At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.</p><p class="my-4 text-gray-700 leading-relaxed">A career within General Consulting services, will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities. We work with some of the world’s largest and most complex companies to understand their unique business issues and opportunities in an ever-changing environment. We help create sustainable change by stimulating innovation, unlocking data possibilities, navigating risk and regulatory complexity, optimizing deals, and aligning costs with business strategy to create a competitive advantage.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities:</h3><p class="my-4 text-gray-700 leading-relaxed">you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:</p><p class="my-4 text-gray-700 leading-relaxed">1. Business development</p><p class="my-4 text-gray-700 leading-relaxed">2. Client relationship management</p><p class="my-4 text-gray-700 leading-relaxed">3. Project management</p><p class="my-4 text-gray-700 leading-relaxed">4. Consulting / Advisory</p><p class="my-4 text-gray-700 leading-relaxed">5. P & L Responsibility</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Sector-specific skills:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Battery</li><li class="leading-relaxed">Decarbonization</li><li class="leading-relaxed">Carbon capture</li><li class="leading-relaxed">Low carbon initiatives</li><li class="leading-relaxed">Green Hydrogen</li><li class="leading-relaxed">BESS</li><li class="leading-relaxed">Energy Storage</li><li class="leading-relaxed">Sustainability</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Mandatory skill sets:</h3><p class="my-4 text-gray-700 leading-relaxed">Battery, Consulting background, Decarbonization, Green Hydrogen, Carbon capture, Low carbon, Energy Storage, ENERGY EFFICIENCY , Sustainability, Climate change</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Preferred skill sets:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Use feedback and reflection to develop self awareness, personal strengths and address development areas.</li><li class="leading-relaxed">Delegate to others to provide stretch opportunities, coaching them to deliver results.</li><li class="leading-relaxed">Demonstrate critical thinking and the ability to bring order to unstructured problems.</li><li class="leading-relaxed">Use a broad range of tools and techniques to extract insights from current industry or sector trends.</li><li class="leading-relaxed">Review your work and that of others for quality, accuracy and relevance.</li><li class="leading-relaxed">Uphold the firm's code of ethics and business conduct.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Years of experience required:</h3><p class="my-4 text-gray-700 leading-relaxed">Minimum 7 years</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Education qualification:</h3><p class="my-4 text-gray-700 leading-relaxed">B.tech + MBA</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Education</h2><p class="my-4 text-gray-700 leading-relaxed">Degrees/Field of Study required: MBA (Master of Business Administration), Bachelor of Technology</p><p class="my-4 text-gray-700 leading-relaxed">Degrees/Field of Study preferred:</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Certifications</h2><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Required Skills</h2><p class="my-4 text-gray-700 leading-relaxed">Decarbonization Modelling, Hydrogen</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Optional Skills</h2><p class="my-4 text-gray-700 leading-relaxed">Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Carbon Accounting, Carbon Footprint, Carbon Offsets, Carbon Pricing and Trading, Carbon Taxes and Incentives, Climate Change Adaptation Program Design, Climate Change Impacts and Risks, Climate Change Scenarios, Climate Finance, Climate Policy, Climate Reporting, Coaching and Feedback, Communication, Creativity, Embracing Change, Emission Trading, Emotional Regulation, Empathy, Energy Efficiency, Energy Policy and Regulation, Energy Transition {+ 15 more}</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Desired Languages</h2><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Travel Requirements</h2><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Available for Work Visa Sponsorship?</h2><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Government Clearance Required?</h2><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Posting End Date</h2>

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Enterprise Client Success Manager

Senior Vice President of Accounting, FP&A

State Sales Director

Vice President of Sales

Job Details