CookUnity

Account Success Associate

People Experience Specialist

Sr. Supply Chain Analyst

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CookUnity, founded in 2018, is a platform connecting chefs with customers, delivering 50 million meals annually. Expanding beyond delivery, its mission is to empower chefs to nourish the world. This role, Account Success Associate, is a proactive, relationship-driven professional acting as the primary partner to chefs and food creators. It involves tactical account management, operational support, performance monitoring, and providing insights to help partners achieve culinary and business goals, ensuring a smooth and inspiring platform experience.

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About CookUnity</h3><p class="my-4 text-gray-700 leading-relaxed">Food has lost its soul to modern convenience. And with it, has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul.</p><p class="my-4 text-gray-700 leading-relaxed">Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: <strong>empower Chefs to nourish the world.</strong></p><p class="my-4 text-gray-700 leading-relaxed">If that mission has you hungry in more ways than one, you’ve found the right job posting.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Role Overview</h3><p class="my-4 text-gray-700 leading-relaxed">We are seeking a proactive, relationship-driven, and operationally savvy professional to join our team as the primary partner to our community of chefs and food creators. This role blends tactical account management with hands-on operational support, ensuring that creators thrive on our platform and achieve both their culinary and business goals.</p><p class="my-4 text-gray-700 leading-relaxed">As the main point of contact for our creators, and face of CookUnity for our chef partners, you’ll manage ongoing relationships, monitor performance, resolve operational challenges, and provide actionable insights to help partners succeed. You will leverage data to inform success strategies, coordinate cross-functional resources, and guide creators through meeting performance standards towards sustained growth—ensuring their experience with our platform is smooth, impactful, and inspiring.</p><p class="my-4 text-gray-700 leading-relaxed">---</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Responsibilities</h3><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">1. Relationship & Account Management</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Serve as the main point of contact for assigned chef and food business accounts, building long-term, trust-based partnerships.</li><li class="leading-relaxed">Conduct regular check-ins and reviews to align on business objectives, performance goals, and growth opportunities.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">2. Operational Support</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Assist creators with resources and information in compliance with platform standards.</li><li class="leading-relaxed">Troubleshoot operational challenges, including kitchen operations and general business needs</li><li class="leading-relaxed">Coordinate with internal teams (logistics, culinary, tech) to ensure creators have the tools and resources needed for success.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">3. Performance Optimization</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Monitor and analyze creator performance using sales data, customer feedback, and operational KPIs.</li><li class="leading-relaxed">Identify underperformance trends and implement tailored action plans to improve sales, menu planning, operational execution, and policy compliance.</li><li class="leading-relaxed">Provide training, resources, and playbooks to help creators elevate their offerings and streamline operations.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">4. Business Development</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Partner with assigned accounts to drive revenue growth and menu supply targets across key markets.</li><li class="leading-relaxed">Surface industry trends, market opportunities, and chef feedback to influence platform improvements.</li><li class="leading-relaxed">Advocate for creator needs within the organization while balancing platform-wide objectives.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">5. Compliance & Quality</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Ensure all creators meet CookUnity’s quality standards and regulatory requirements.</li></ul><p class="my-4 text-gray-700 leading-relaxed">---</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>English language fluency</strong></li><li class="leading-relaxed"><strong>Availability to work Monday to Friday between 10:00 AM-6:00 PM EST</strong></li><li class="leading-relaxed">2+ years in account management, operations support, customer success, or culinary/hospitality leadership.</li><li class="leading-relaxed">Experience in food service, creator- or partner-focused platforms, or large-scale culinary operations is preferred.</li><li class="leading-relaxed">Proven ability to drive account growth, solve operational challenges, and manage multiple high-touch relationships.</li><li class="leading-relaxed">Strong organizational, communication, and problem-solving skills.</li><li class="leading-relaxed">Proficiency in Google Suite, CRM/project management tools (Monday, Notion), and customer service platforms (Zendesk is a plus).</li><li class="leading-relaxed">Passion for food and understanding of the unique challenges faced by chefs and food entrepreneurs.</li><li class="leading-relaxed">Ability to work independently in a fast-paced, evolving environment, with a growth mindset.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Benefits</h3><p class="my-4 text-gray-700 leading-relaxed">💸 Get paid in USD.</p><p class="my-4 text-gray-700 leading-relaxed">🗺 Work remotely: design the life that you want</p><p class="my-4 text-gray-700 leading-relaxed">⛱ Enjoy 15 days of vacation each year from the start date</p><p class="my-4 text-gray-700 leading-relaxed">🎄 16 fully paid Argentinean holidays</p><p class="my-4 text-gray-700 leading-relaxed">🩺 Healthcare Benefit: Monthly stipend to use in your preferred healthcare provider</p><p class="my-4 text-gray-700 leading-relaxed">🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical</p><p class="my-4 text-gray-700 leading-relaxed">🐣 Paid Family leave</p><p class="my-4 text-gray-700 leading-relaxed">🕯 Compassionate Leave: 3-5 days each time the need arises</p><p class="my-4 text-gray-700 leading-relaxed">🧘🏽‍♀️ Customize the benefits that suit your needs! Access a range of perks tailored to you, including learning opportunities, wellness memberships, delivery apps, and more through our comprehensive benefit platform</p><p class="my-4 text-gray-700 leading-relaxed">🧑‍🏫 Personalized English coach</p><p class="my-4 text-gray-700 leading-relaxed">If you’re interested in this role, please submit your application and if we think you might be a fit, we'll get in touch with you. Thank you for your time!</p><p class="my-4 text-gray-700 leading-relaxed"><em>CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.</em></p>

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Job Overview</h3><p class="my-4 text-gray-700 leading-relaxed">Wargaming is looking for a <strong>System Designer/Business Analyst</strong> to join our skilled and professional System Design team. You will be working on the legendary World of Tanks product, contributing to ambitious projects of various sizes and complexity.</p><p class="my-4 text-gray-700 leading-relaxed">System Designer is one of the key roles in the project. The main objective of this role is to determine in details what the project should be, ensure the correctness of its understanding, and communicate it to the whole team. Very often in the process the system designer interacts closely with all other disciplines and departments. We strive for the timely release of interesting, ambitious and high-quality projects that best meet the company's business goals and the needs of our audience.</p><p class="my-4 text-gray-700 leading-relaxed">Join our friendly team and you will receive a rich experience in product development and the opportunity to work in one of the key roles on various projects with an audience in the millions, and to try your hand at being a Feature Owner.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Reports to</h3><p class="my-4 text-gray-700 leading-relaxed">System Design Lead</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What will you do?</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Identify stakeholders and the degree of their influence on the feature</li><li class="leading-relaxed">Form and specify concepts, goals, and objectives of the feature and subsequently agree on them with key stakeholders</li><li class="leading-relaxed">Interact with the feature team, as well as specialists from other teams (Publishing, Analytics, Art, Content Operation, etc.) and disciplines (UX/UI, Game Balance, Game Design, etc.) to form the vision and content of the feature</li><li class="leading-relaxed">Collect, analyze, and approve the end requirements for the feature</li><li class="leading-relaxed">Consult all specialists involved in the development, delivery, and support of the feature</li><li class="leading-relaxed">Support requirements during the feature's development and keep them up to date</li><li class="leading-relaxed">Analyze and assess the performance of the feature after its release and provide the results to key stakeholders</li><li class="leading-relaxed">Form and specify the plan of further development of the feature</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What are we looking for?</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3+ years of experience in business analysis/system design/ game design</li><li class="leading-relaxed">Knowledge of modern software development methodologies</li><li class="leading-relaxed">Knowledge of the life cycle of the project/product</li><li class="leading-relaxed">Basic knowledge of building and architecture of information systems</li><li class="leading-relaxed">Theoretical knowledge of business/system analysis and modern practices of working with requirements</li><li class="leading-relaxed">Ability to deliver material in an intelligent and structured fashion</li><li class="leading-relaxed">Ability to identify stakeholders</li><li class="leading-relaxed">Interviewing/gathering requirements skills</li><li class="leading-relaxed">Ability to detect, classify, analyse, test, document, and prioritize requirements</li><li class="leading-relaxed">Technical specifications writing skills</li><li class="leading-relaxed">Ability to visualize requirements</li><li class="leading-relaxed">Ability to coordinate requirements</li><li class="leading-relaxed">English (B1+)</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What additional skills will help you stand out?</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Process modeling skills</li><li class="leading-relaxed">Basic knowledge of game design</li><li class="leading-relaxed">Basic knowledge of usability and prototyping</li><li class="leading-relaxed">Basic knowledge of theories of probability, statistics, and mathematical analysis</li><li class="leading-relaxed">Knowledge of the World of Tanks domain</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Work mode</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Hybrid (2-3 days of work from the office)</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Benefits</h3><p class="my-4 text-gray-700 leading-relaxed">Benefits and perks are tailored to the local market and culture. Our benefits in Belgrade include:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Additional vacation days based on years of service at Wargaming: up to 5 days on top of the statutory minimum</li><li class="leading-relaxed">Additional paid time off (5 Personal Days, Birthday Leave, Marriage Leave, Compassionate Leave)</li><li class="leading-relaxed">Sick Leave Compensation, Maternity Leave Benefits</li><li class="leading-relaxed">Premium Private Health Insurance</li><li class="leading-relaxed">Career development and education opportunities within the company</li><li class="leading-relaxed">English clubs and platform for learning languages</li><li class="leading-relaxed">Mental well-being program (iFeel)</li><li class="leading-relaxed">Commuting allowance</li><li class="leading-relaxed">Company events</li><li class="leading-relaxed">FitPass membership</li><li class="leading-relaxed">Discounts for employees</li><li class="leading-relaxed">Personal Gaming Account</li><li class="leading-relaxed">Coffee, fruits, and snacks in the office</li><li class="leading-relaxed">On-site canteen with subsidized prices for food and drinks</li><li class="leading-relaxed">Seniority Awards</li><li class="leading-relaxed">Referral program - you can recommend the best talents to the Company and receive a reward</li></ul><p class="my-4 text-gray-700 leading-relaxed">##### Please submit your CV in English to ensure smooth processing and review.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Wargaming</h3><p class="my-4 text-gray-700 leading-relaxed">Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz.</p><p class="my-4 text-gray-700 leading-relaxed">Please see <a href="http://legal.eu.wargaming.net/en/candidate-privacy-policy/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Wargaming Candidate Privacy Policy</a> for details on how Wargaming uses your personal data.</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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