Fulfillment Supervisor

2 Months ago • 2 Years + • $45,760 PA - $49,920 PA

Logistics

Job Description

The Fulfillment Supervisor oversees accurate and timely order picking, packing, and preparation in a cold production environment. This role requires strong organizational skills, attention to detail, and the ability to lead a bilingual team. The supervisor will use tools like Tableau, Google Sheets, Slack, Geneva, and Gmail to monitor operations, track performance, and ensure smooth workflow and quality standards.

Must Have:

Supervise pick-and-pack operations for accuracy and quality standards.
Monitor order progress to ensure timely completion during assigned shift.
Troubleshoot and resolve any operational issues that may arise.
Provide clear instructions and guidance to team members for optimized performance.
Address team member concerns and escalate issues to management when necessary.
Work effectively in a cold storage environment.
Train team members on cold storage best practices and safety guidelines.
Use Tableau and Google Sheets to track and document order progress and team performance.
Communicate effectively using Slack, Geneva, and Gmail for coordination.
Prepare end-of-shift reports detailing key metrics, issues, and resolutions.
Ensure all orders meet company quality standards before dispatch.
Enforce adherence to Standard Operating Procedures (SOPs).
Operate pallet jack to move pallets of products.
Minimum 2 years of supervisory experience in fulfillment, warehouse, or logistics.
Proficiency in Google Sheets and familiarity with communication tools.
Ability to work in a cold production environment.
Strong ability to manage and motivate a diverse team.
High level of accuracy in monitoring operations and fulfilling orders.
Authorized to work in Canada.

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Job Overview:

The Fulfillment Supervisor is responsible for overseeing and ensuring the accurate and timely picking, packing, and preparation of orders during their assigned shift. Working in a cold production environment, this role requires attention to detail, strong organizational skills, and the ability to effectively lead and communicate with a bilingual team (English and Spanish). The Fulfillment Supervisor will utilize technology such as Tableau, Google Sheets and communication tools (Slack, Geneva, Gmail) to monitor operations and ensure smooth workflow.

Responsibilities:

Operational Team Management
Supervise pick-and-pack operations, ensuring all orders are accurately fulfilled and meet quality standards.
Monitor order progress to ensure timely completion during the assigned shift.
Troubleshoot and resolve any operational issues that may arise.
Provide clear instructions and guidance to team members to optimize performance.
Address team member concerns and escalate issues to management when necessary.
Work effectively in a cold storage environment, while training team members on cold storage best practices and safety guidelines.
Reporting and Communication
Use a combination of Tableau and Google Sheets to track and document order progress and team performance metrics.
Communicate effectively using tools like Slack, Geneva, and Gmail to coordinate with other teams and management.
Prepare end-of-shift reports detailing key metrics, issues, and resolutions
Compliance and Quality Control
Ensure all orders meet company quality standards before dispatch.
Enforce adherence to Standard Operating Procedures (SOPs).
Operate pallet jack to move pallets of products.

Qualifications:

Experience: Minimum 2 years of supervisory experience in a fulfillment, warehouse, or logistics role.
Technology Skills: Proficiency in Google Sheets and familiarity with communication tools like Slack, Geneva, and Gmail.
Environment: Ability to work in a cold production environment.
Leadership Skills: Strong ability to manage and motivate a diverse team.
Attention to Detail: High level of accuracy in monitoring operations and fulfilling orders.
Authorized to work in Canada