Fulfillment Supervisor

The Fulfillment Supervisor oversees accurate and timely order picking, packing, and preparation in a cold production environment. This role requires strong organizational skills, attention to detail, and the ability to lead a bilingual team. The supervisor will use tools like Tableau, Google Sheets, Slack, Geneva, and Gmail to monitor operations, track performance, and ensure smooth workflow and quality standards.

Must Have

• Supervise pick-and-pack operations for accuracy and quality standards.
• Monitor order progress to ensure timely completion during assigned shift.
• Troubleshoot and resolve any operational issues that may arise.
• Provide clear instructions and guidance to team members for optimized performance.
• Address team member concerns and escalate issues to management when necessary.
• Work effectively in a cold storage environment.
• Train team members on cold storage best practices and safety guidelines.
• Use Tableau and Google Sheets to track and document order progress and team performance.
• Communicate effectively using Slack, Geneva, and Gmail for coordination.
• Prepare end-of-shift reports detailing key metrics, issues, and resolutions.
• Ensure all orders meet company quality standards before dispatch.
• Enforce adherence to Standard Operating Procedures (SOPs).
• Operate pallet jack to move pallets of products.
• Minimum 2 years of supervisory experience in fulfillment, warehouse, or logistics.
• Proficiency in Google Sheets and familiarity with communication tools.
• Ability to work in a cold production environment.
• Strong ability to manage and motivate a diverse team.
• High level of accuracy in monitoring operations and fulfilling orders.
• Authorized to work in Canada.

Job Overview:

The Fulfillment Supervisor is responsible for overseeing and ensuring the accurate and timely picking, packing, and preparation of orders during their assigned shift. Working in a cold production environment, this role requires attention to detail, strong organizational skills, and the ability to effectively lead and communicate with a bilingual team (English and Spanish). The Fulfillment Supervisor will utilize technology such as Tableau, Google Sheets and communication tools (Slack, Geneva, Gmail) to monitor operations and ensure smooth workflow.

Responsibilities:

• Operational Team Management
• Supervise pick-and-pack operations, ensuring all orders are accurately fulfilled and meet quality standards.
• Monitor order progress to ensure timely completion during the assigned shift.
• Troubleshoot and resolve any operational issues that may arise.
• Provide clear instructions and guidance to team members to optimize performance.
• Address team member concerns and escalate issues to management when necessary.
• Work effectively in a cold storage environment, while training team members on cold storage best practices and safety guidelines.
• Reporting and Communication
• Use a combination of Tableau and Google Sheets to track and document order progress and team performance metrics.
• Communicate effectively using tools like Slack, Geneva, and Gmail to coordinate with other teams and management.
• Prepare end-of-shift reports detailing key metrics, issues, and resolutions
• Compliance and Quality Control
• Ensure all orders meet company quality standards before dispatch.
• Enforce adherence to Standard Operating Procedures (SOPs).
• Operate pallet jack to move pallets of products.

Qualifications:

• Experience: Minimum 2 years of supervisory experience in a fulfillment, warehouse, or logistics role.
• Technology Skills: Proficiency in Google Sheets and familiarity with communication tools like Slack, Geneva, and Gmail.
• Environment: Ability to work in a cold production environment.
• Leadership Skills: Strong ability to manage and motivate a diverse team.
• Attention to Detail: High level of accuracy in monitoring operations and fulfilling orders.
• Authorized to work in Canada