Coupa

Sr. Customer Value Director - 10404

Sales Strategy & Field Operations Manager

Regional Vice President, Customer Support

Senior Technical Support Engineer

Senior Account Director (Customer Growth)

Senior Enterprise Program Manager

Senior Value Advisory Director

Senior FP&A Manager

Senior Lead FP&A Manager

Sr. Customer Value Director is a senior-level individual focused on maximizing customer value and ensuring that customers achieve their desired outcomes with a company's products or services. This role involves strategic planning, cross-functional collaboration, data analysis, and communication to drive customer satisfaction, loyalty, and revenue growth.

Principal Industry Advisory

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Why join Coupa?</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.</li><li class="leading-relaxed">Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.</li><li class="leading-relaxed">Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.</li></ul>Learn more on <a href="https://insde.co/uzoy" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Life at Coupa</a> blog and hear from our employees about their experiences working at Coupa.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">The Impact of a Sr. Customer Value Director at Coupa</h2>Sr. Customer Value Director is a senior-level individual focused on maximizing customer value and ensuring that customers achieve their desired outcomes with a company's products or services. This role involves strategic planning, cross-functional collaboration, data analysis, and communication to drive customer satisfaction, loyalty, and revenue growth.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You Will Do:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Customer Success Directors represent the primary point of contact from Coupa to customers after customer go-live. As such, they provide three critical functions:</li><li class="leading-relaxed">Work with / coach customer teams to drive customer success strategies and to achieve customer success goals.</li><li class="leading-relaxed">Provide communication to customers regarding Coupa, new product capabilities and other critical information.</li><li class="leading-relaxed">Provide a consistent point of contact for customers and a “concierge” into other needed Coupa functions and resources.</li></ul>Specific goals center on the following:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Customer success</li><li class="leading-relaxed">Customer referenceability</li><li class="leading-relaxed">Customer renewal and growth of annual contract value.</li><li class="leading-relaxed">Customer solution expansion</li></ul>Key activities include:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Participate in customer success metrics workshops</li><li class="leading-relaxed">Develop customer success roadmap</li><li class="leading-relaxed">Conduct scheduled customer check-ins</li><li class="leading-relaxed">Drive periodic business reviews; Manage renewals; Monitor customer performance; Manage customer relationships</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You Will Bring To Coupa:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong P2P or S2C domain expertise</li><li class="leading-relaxed">Strong background in customer / client management.</li></ul>Experience with demonstrated success in the following:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Managing client expectations</li><li class="leading-relaxed">Developing and maintaining executive relationships and associated influencing strategies</li><li class="leading-relaxed">Project management including managing disparate, cross-functional, cross-enterprise project teams</li><li class="leading-relaxed">Strong organizational and data analytic skills</li><li class="leading-relaxed">Strong communication skills including professional writing skills, verbal skills and experience presenting to executive teams.</li><li class="leading-relaxed">Background in software and SaaS solutions a plus.</li></ul>Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.Please be advised that inquiries or resumes from recruiters will not be accepted.By submitting your application, you acknowledge that you have read <a href="https://www.coupa.com/privacy-policy" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Coupa’s Privacy Policy</a> and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Job Summary</h3>We are looking for a Middle QA Engineer with experience in software testing, specifically in the gambling industry and slot game testing. The ideal candidate will have a strong knowledge of testing methodologies, an understanding of game mechanics and logic, and experience with localizations and regulatory compliance. This role requires close collaboration with developers and game designers to ensure seamless gameplay and compliance with industry and regulatory standards.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Responsibilities</h3>• Review and analyze game requirements, mechanics, and technical specifications• Create and maintain test documentation (test cases, checklists, test runs) for game testing• Perform different types of testing including localization and regulatory testing• Collaborate with developers, game designers, and product owners to improve game quality• Create bug reports and tasks in Jira• Analyze test results, problems, or failures• Provide detailed test reports<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Required Skills & Experience</h3>• 2+ years of experience in QA with a focus on gambling projects or slot game testing• Strong knowledge of game testing methodologies and different types of testing (functional, regression, exploratory, etc.)• Experience in creating and reviewing test cases, checklists, and test runs• Experience in executing test cases for game logic, UI/UX, animations, and sounds• Experience with mobile testing (iOS/Android) and different browsers• Knowledge of gaming regulations and compliance testing• Familiarity with game client-server architecture• Experience in API testing (Postman, Swagger, REST API testing)• Understanding of HTML, CSS, JSON, XML• Good analytical and problem-solving skills• Experience with JIRA, Confluence, TestRail• Knowledge of SDLC (Software Development Life Cycle)• Experience in Agile methodologies• Ability to work independently and as part of a team• Good written and spoken English<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Preferred Qualifications</h3>• ISTQB certificate(s)• Experience in using test automation tools<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Deliverables & Success Metrics</h3>First 30–90 Days (Probation):• Familiarization with slot game mechanics• Creation and maintenance of test documentation• Collaboration with the team to ensure clear defect reporting and tracking• Execution of manual testing for at least 2 slot games3–12 Months & Beyond (Long-Term Impact):• Improvement of test coverage and defect prevention strategies• Contribution to automation frameworks for repetitive game tests• Optimization of testing processes to enhance efficiency and reduce testing timeInterview process:• First round: HR interview with a test• Review of the test and HR feedback• Final round: Interview with the management team

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