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Software Engineer

As a Senior Software Engineer in the CCE organization at Crunchyroll, you will develop and optimize web-based apps for desktop, living room devices, and game consoles. You will own key features, ensure high-quality code, and collaborate with global teams to shape the technology roadmap. This hybrid role requires 8+ years of experience in JavaScript/TypeScript, building consumer-facing web applications, and contributing to solutions for millions of global users, focusing on performance, scalability, and user experience.

Engineering Manager, DevOps

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Crunchyroll</h3>WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.Join our team, and help us shape the future of anime!<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the role</h3>As a Software Engineer in the CCE (Client Core Engineering) organization, you will contribute to the development and optimization of our web-based Crunchyroll apps on desktop web, living room devices and game consoles like PlayStation, Xbox & Nintendo Switch. You will take ownership of key features and improvements, ensuring high-quality code and performance. You'll collaborate with Engineering, Program Management, Product, and QA teams across the globe to help shape our technology roadmap and achieve our goals. You'll be a part of an international team of 100+ client engineers, where your contributions will help maintain Crunchyroll's position as the premiere Anime streaming service.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Contribute to the design and implementation of software solutions for web-based app development.</li><li class="leading-relaxed">Help provide technical leadership to a team of like-minded engineers to build and maintain the underlying platform, framework and developer experience that enables higher velocity and confidence in our releases.</li><li class="leading-relaxed">Collaborate on the definition and development of technical solutions that improve existing features or enhance architectural quality, such as optimizing performance, scalability and user experience for Crunchyroll’s applications.</li><li class="leading-relaxed">Identify performance bottlenecks and areas of improvement in the codebase that impact user experience or development efficiency, and work with engineering leadership and your team to propose and implement solutions.</li><li class="leading-relaxed">Maintain high coding standards and follow best practices in web development, contributing to a culture of engineering excellence within the team.</li><li class="leading-relaxed">Participate in design and code reviews, providing feedback to ensure web product delivery and agreement on architectural strategies across the team.</li><li class="leading-relaxed">Support a culture of operational excellence by focusing on efficient and maintainable engineering practices in your daily work and participating in the team’s on-call rotation to help diagnose issues affecting customers in production.</li><li class="leading-relaxed">Stay updated on industry trends and web development technologies by researching and comparing new tools and frameworks to help keep our web platform competitive.</li></ul>This is a hybrid role (3 days in the office per week) that will report to one of the engineering managers in the CCE organization and we are considering applicants in our growing Mexico City location.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About You</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You are passionate about web development and the streaming space, with 8+ years of industry experience developing in JavaScript/TypeScript.</li><li class="leading-relaxed">You have experience building consumer-facing web applications.</li><li class="leading-relaxed">You have contributed to web solutions that serve millions of global users.</li><li class="leading-relaxed">You have worked with product and program management to support technology roadmaps and project goals.</li><li class="leading-relaxed">You are committed to upholding excellence in operations, delivery, and engineering practices.</li><li class="leading-relaxed">You can demonstrate experience collaborating with senior engineers and team leads to lead web development initiatives.</li><li class="leading-relaxed">You balance trade-offs between performance, scalability, and user experience.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Nice to Have</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Previous experience developing web based applications with frameworks like React, Angular or Vue.js</li><li class="leading-relaxed">Previous experience building web applications for resource constrained hardware in different form factors.</li><li class="leading-relaxed">Familiarity with frontend testing frameworks such as Jest, RTL, Cypress, Selenium</li><li class="leading-relaxed">Familiarity with CSS preprocessors such as Sass or Less</li><li class="leading-relaxed">Familiarity with build tools such as Webpack and Vite</li><li class="leading-relaxed">Familiarity with backend technologies such as Node.js and RESTful APIs</li><li class="leading-relaxed">Familiarity with video-related technologies such as HLS, DASH, HTML5 Video</li><li class="leading-relaxed">Familiarity with OOP, SOLID, DRY, TDD</li><li class="leading-relaxed">Experience with Redux, MobX or RxJS</li><li class="leading-relaxed">Experience with Agile development methodologies</li><li class="leading-relaxed">Bachelor's Degree in Computer Science</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Organization</h3>The SCPE Organization is a growing team of international engineers and technology leaders passionate about providing a world class user experience for our millions of Anime fans watching on the web and living room devices across the world. We provide and maintain solutions on all major device platforms so your contributions on this team are front and center to our millions of fans, affecting the daily success of our company.#LifeAtCrunchyroll #LI-Hybrid<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About our Values</h3>We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Courage. We believe that when we overcome fear, we enable our best selves.</li><li class="leading-relaxed">Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.</li><li class="leading-relaxed">Kaizen. We have a growth mindset committed to constant forward progress.</li><li class="leading-relaxed">Service. We serve our community with humility, enabling joy and belonging for others.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Our commitment to diversity and inclusion</h3>Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: <a href="https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs</a>_Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: <a href="https://tbcdn.talentbrew.com/company/22978/v10/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://tbcdn.talentbrew.com/company/22978/v10/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf</a>_Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.

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The Client Success Manager (CSM) is the primary service owner for assigned clients, ensuring a consistent, high-quality, and client-first service experience. The role focuses on proactive client engagement, ownership of service performance, and continuous improvement.

BlackRock is a global asset manager and technology provider. Our purpose is to help more and more people experience financial well-being. We help millions of people invest to build savings that serve them throughout their lives. We make investing easier and more affordable. We advance sustainable investing because our conviction is it delivers better outcomes for investors. We contribute to a more resilient economy that benefits more people.Together with our clients, we’re contributing to a more equitable and resilient world – today and for generations to come. That’s why, we’re asking bigger questions – of ourselves, our industry, and the world at large. Questions that challenge convention and give rise to new thinking. Because the bigger questions we ask, the bigger actions we can take. &nbsp; &nbsp; Follow us for global insights shaping the economy, innovative thinking around the path to net zero and more information on culture and careers at BlackRock.https://bit.ly/3n6Fxdy

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About this role</h3>The Client Success Manager (CSM) is the primary service owner for assigned clients, ensuring a consistent, high-quality, and client-first service experience. The role focuses on proactive client engagement, ownership of service performance, and continuous improvement.Key Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Client Experience & Relationship Management: - Act as the primary service representative. - Lead service reviews, VIP touchpoints, and client engagement. - Track all client interactions in ServiceNow.</li><li class="leading-relaxed">Service Ownership & Execution: - Own service metrics and client queues. - Triaging critical inquiries and managing escalations. - Ensure timely resolution and minimize backlog.</li><li class="leading-relaxed">Continuous Improvement & Inquiry Reduction: - Identify opportunities for efficiency and self-service. - Partner with Product and Engineering to improve workflows.</li><li class="leading-relaxed">Cross-Functional Collaboration: - Work closely with CSS, PEs, ACE, ACT, Data, and Product. - Ensure seamless handoff and operational consistency.</li><li class="leading-relaxed">Coaching & Capability Building: - Support CSS development and knowledge sharing. - Foster a high-performing, client-first culture. Success Metrics: - Strong client sentiment scores - Reduced escalations and backlog - Effective queue hygiene and workflow adherence - High-quality communication and ownership</li></ul>Skills & Experience:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong client service orientation and communication skills.</li><li class="leading-relaxed">Ability to prioritize effectively and manage high-pressure situations.</li><li class="leading-relaxed">Familiarity with Aladdin tools, workflows, and ServiceNow preferred.</li><li class="leading-relaxed">Prior experience in client service, operations, or financial services.</li></ul>For New York, NY Only the salary range for this position is USD$0.00 - USD$0.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.Our benefitsTo help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.Our hybrid work modelBlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About BlackRock</h3>At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.This mission would not be possible without our smartest investment – the one we make in our employees. 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We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. 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If reasonable accommodation/adjustments are needed throughout the employment process, please email <a href="mailto:Disability.Assistance@blackrock.com" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Disability.Assistance@blackrock.com</a>. 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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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Data Structures and Algorithms

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Programming Patterns

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Object Oriented Programming

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