Draftwise

Customer Success Manager (West Coast)

Senior Enterprise Solutions Architect

Senior Back End Software Engineer (US)

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Director of Sales - Mid Law

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Legal Product Specialist

As a Customer Success Manager at DraftWise, you will be a key partner to our small to mid-sized law firm and in-house legal customers, helping them get the most value from our platform. You'll be part of a collaborative team, working to onboard new customers, drive product adoption, and provide responsive, hands-on support to ensure a positive customer experience. This role involves supporting large enterprise customers, managing a book of business for smaller firms, tracking customer usage, resolving inquiries, preparing training materials, monitoring feedback, and maintaining CRM records. It's an exciting opportunity to develop skills in customer success, B2B SaaS, and legaltech, working with leading law firms.

Legal Product Specialist (UK)

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Draftwise</h2>DraftWise is at the forefront of AI in the legal industry, building a secure knowledge platform that helps lawyers at elite law firms draft, negotiate and review contracts faster, and with an edge over their competitors. Our core product unlocks for the first time the years of historic legal contracts that firms have negotiated for their clients. We use the latest in data management, machine learning and language analytics to help lawyers and legal professionals write better, safer contracts. Some reasons to join DraftWise:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Our core offering has achieved product market fit proven by our partnerships with the industries leading Vault 10, Magic Circle and AMLAW 100 firms.</li><li class="leading-relaxed">Our founding team is composed of former Palantir and Google engineers along with an experienced lawyer from a top global law firm.</li><li class="leading-relaxed">We are backed by Y-Combinator and recently raised our $20M in our Series A backed by Index Ventures</li><li class="leading-relaxed">We are a fully remote company, though offer the option to co-work in our major cities in the US and Europe.</li><li class="leading-relaxed">We are working with the latest generative AI technology and developing practical applications of it for the legal industry</li><li class="leading-relaxed">We are solving problems that matter to lawyers, and our users love us for it!</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the role</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About DraftWise</h3>-------------------DraftWise is building an innovative knowledge platform for the legal industry. Our core product unlocks for the first time the years of historic legal contracts that firms have negotiated for their clients. We use the latest in data management, machine learning and language analytics to help lawyers and legal professionals write better, safer contracts.Our founding team is composed of former Palantir and Google engineers and an experienced lawyer from a top global law firm. Our highly talented team is designed to focus on building and delivering the best product in the industry, with the engineering, product and customer expertise to fulfill this promise. We are a fully remote company, though offer the option to cowork in our major cities in North America and Europe.Our global culture means we hire only the best from around the world and value people who are respectful of their colleagues, who support each other to achieve our shared goals and who pride themselves on delivering high-quality work. While an early stage company, we are backed by Y-Combinator, Index Ventures, and leading VC funds and are generating revenue from some of the biggest names in the industry, members of the Vault 10, Magic Circle, Am Law 100 and other rankings of law firms. Our company is growing extremely fast, with customers across multiple countries and more to come. You will help our team grow with this rising demand and have a real impact on the most important law firms in the world.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About The Role</h3>------------------As a Customer Success Manager, you will be a key partner to our small to mid- sized law firm and in-house legal customers, helping them get the most value from our platform. You'll be part of a collaborative team, working to onboard new customers, drive product adoption, and provide responsive, hands-on support to ensure a positive customer experience.This is an exciting role for someone early in their career who's eager to develop skills in customer success, B2B SaaS, and the legaltech space. You will gain hands-on experience working with leading law firms while learning best practices in client engagement, product training, and customer relationship management. This position is remote but requires being located in Los Angeles, San Francisco or Seattle to support our customer base in the West region (PT).<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You’ll Do</h3>------------------<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support our large enterprise customers in driving adoption across our users</li><li class="leading-relaxed">Manage and own a book of business for our small to mid-sized law firm and in-house legal customers</li><li class="leading-relaxed">Support onboarding of new customers, including account setup and introductory training sessions</li><li class="leading-relaxed">Track customer usage, adoption, and satisfaction</li><li class="leading-relaxed">Serve as a primary point of contact for customer support, resolving inquiries and technical issues and escalating to technical teams when needed</li><li class="leading-relaxed">Help prepare and update training materials, guides, and best-practice resources</li><li class="leading-relaxed">Monitor customer feedback and share insights with the Product team</li><li class="leading-relaxed">Maintain accurate customer records in our CRM and success tools</li><li class="leading-relaxed">Contribute to special projects aimed at improving the customer experience and scaling our support processes</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What We Value</h3>-----------------<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong communication skills in an open, collaborative environment</li><li class="leading-relaxed">Curiosity and eagerness to learn new skills and industries</li><li class="leading-relaxed">Proactive approach to solving problems and helping others</li><li class="leading-relaxed">Ability to work independently while knowing when to ask for help</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About You</h3>-------------We’re looking for someone who:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Exceptional communication skills with an emphasis on building trust</li><li class="leading-relaxed">Has 2–4 years of experience in customer-facing roles (customer success, account management, support, or similar), ideally in a SaaS environment</li><li class="leading-relaxed">Is comfortable learning and explaining new technology to others</li><li class="leading-relaxed">Has strong organizational skills and attention to detail</li><li class="leading-relaxed">Enjoys working with a wide range of people and building positive relationships</li><li class="leading-relaxed">Located in Los Angeles, San Francisco, or Seattle</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Bonus Points If You:</h3>------------------------<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Have worked in or are interested in the legal industry or legal technology</li><li class="leading-relaxed">Have familiarity with CRMs and a curiosity about AI tools and their applications</li><li class="leading-relaxed">Have worked in a fast-paced startup environment</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What We Offer</h3>-----------------<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Flexible remote work - with a hybrid option if desired depending on location</li><li class="leading-relaxed">Equity plan</li><li class="leading-relaxed">Competitive salary</li><li class="leading-relaxed">Private medical care</li><li class="leading-relaxed">New laptop and a work-from-home stipend for necessary accessories</li><li class="leading-relaxed">Generous PTO / sick leave</li><li class="leading-relaxed">Opportunity to lead our company as we disrupt the legal world</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Technology</h2>We have plenty of challenges at all levels of the stack, from the nuts and bolts of designing a processing back-end engine, VM infrastructure and NLP all the way up to building beautiful web technology.If you have the appetite for it, you’ll be able to drive the product direction.Product: React, Typescript, Redux, Postgres, Java, Elasticsearch

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Advanced Systems Group, LLC is seeking a skilled Senior Broadcast Engineer to lead audiovisual and broadcast integration projects, including video production studios, corporate event centers, and commercial sound systems. This remote position within California requires expertise in AutoCAD, broadcast technology standards like SMPTE ST 2110, IT network design, and project management. Candidates should have a minimum of 7 years of experience in media and entertainment systems integration, with hands-on design, testing, and commissioning experience.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3>About Us:Advanced Systems Group, LLC enables creativity through better technology and operations for media creatives and content owners. From acquisition to delivery, on-premises or in the cloud, ASG ensures our clients’ success through tailored solutions. One of North America’s largest Media and Entertainment Technology and Operations suppliers, we provide engineering services, physical and cloud integration, training, support, and managed services. Our Managed Services deliver customized operations and services for all phases of media production, including creative and engineering. 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Ideal candidates will be local to either Los Angeles or San Francisco Bay Area, CA.Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">AutoCAD Expertise:</li><li class="leading-relaxed">Exceptional proficiency in Autodesk AutoCAD is mandatory.</li><li class="leading-relaxed">Ability to independently create and refine detailed system design drawings, including elevations, wiring schematics, connector details, and complete build packages.</li><li class="leading-relaxed">Strong capability to translate technical and functional requirements into comprehensive AutoCAD documentation.</li><li class="leading-relaxed">Proficiency in creating build packages and technical documentation.</li><li class="leading-relaxed">Broadcast Technology Standards Knowledge:</li><li class="leading-relaxed">Advanced knowledge of SMPTE ST 2110, SDI, AES67, Dante, data networking, router control protocols, and cloud technology.</li><li class="leading-relaxed">Manufacturer Product Knowledge:</li><li class="leading-relaxed">Familiarity with leading broadcast manufacturers’ products and solutions.</li><li class="leading-relaxed">IT Network Design & Troubleshooting:</li><li class="leading-relaxed">Expertise in designing and diagnosing broadcast-related IT networks.</li><li class="leading-relaxed">Software Proficiency:</li><li class="leading-relaxed">Skilled in MS Office, Google Suite, and database applications.</li><li class="leading-relaxed">Process Adherence:</li><li class="leading-relaxed">Commitment to following engineering processes and documentation standards.</li><li class="leading-relaxed">Communication Skills:</li><li class="leading-relaxed">Excellent verbal and written communication.</li><li class="leading-relaxed">Strong analytical and technical documentation capabilities.</li><li class="leading-relaxed">Project Management:</li><li class="leading-relaxed">Ability to plan tasks, guide engineering resources, and meet project timelines and budgets.</li><li class="leading-relaxed">Research Abilities:</li><li class="leading-relaxed">Strong research skills to source and resolve technical questions.</li></ul>Qualifications & Experience:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience:</li><li class="leading-relaxed">Minimum of 7 years in systems integration projects in Media & Entertainment (M&E) and Audiovisual industry.</li><li class="leading-relaxed">Hands-on experience in design engineering, systems testing, and commissioning.</li><li class="leading-relaxed">Education:</li><li class="leading-relaxed">Bachelor's Degree or equivalent technical training required.</li><li class="leading-relaxed">Certifications (Preferred):</li><li class="leading-relaxed">SMPTE ST 2110, IT Networking, Cloud-related certifications.</li><li class="leading-relaxed">Broadcast Engineering Background:</li><li class="leading-relaxed">Experience in live broadcast or post-production facility design and operation.</li></ul>Location & Travel:Must be based in California, with the ability to travel as needed (approximately 30%).Compensation & Benefits:This full-time role offers an annual salary of $130,000 - $180,000 depending on experience. 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Customer Success Manager (West Coast)

Senior Enterprise Solutions Architect

Senior Back End Software Engineer (US)

Senior Back End Software Engineer

Senior Front End Software Engineer

Director of Sales - Mid Law

Strategic Business Development

Legal Product Specialist

Senior Front End Software Engineer

Job Details