GOAT Group

Problem Solver

Fulfillment Associate - Temporary

Asset Protection Associate

Junior Authentication Specialist

Sneaker and Apparel Authenticator

Inventory Associate

Senior Account Manager

The Problem Solver will join the Operations team, managing the worldwide distribution network responsible for authenticating sneakers, fulfilling orders, and ensuring on-time delivery. This role is crucial for resolving issues for sellers and buyers, maintaining inventory accuracy and quality standards, and reducing financial impact by accurately assessing problem orders. The ideal candidate is results-oriented, a quick learner, and thrives in a fast-paced environment.

Retail Operations Associate I

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the Team</h2>The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Role Overview</h2>You will play a crucial role in our rapidly growing operation. Responsibilities include resolving issues for our sellers and buyers all while ensuring inventory accuracy and quality standards. This role will resolve all issues with the customer in mind while relying on our Company’s process standards and expectations. Additionally, you will focus on reducing the financial impact to operations and the company by accurately assessing each problem order. The ideal candidate approaches work with a results-oriented and learner’s mindset and thrives in a fast-paced environment.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">In this role, you will:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Adhere to SOPs and Operations SLA's to complete all tasks with a high degree of accuracy and quality</li><li class="leading-relaxed">Document issues and use templates to communicate with sellers and buyers for optimal resolutions per marketplace guidelines</li><li class="leading-relaxed">Take quick and accurate photos of sneakers in alignment with brand standards</li><li class="leading-relaxed">Understand shoe conditions identified as "issues" by GOAT standards</li><li class="leading-relaxed">Understand GOAT's order statuses to help triage problematic orders</li><li class="leading-relaxed">Work in a dynamic warehouse environment with heavy equipment</li><li class="leading-relaxed">Remain flexible to perform other duties as required and assigned</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">We are looking for:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A quick learner and self-starter, capable of working independently and handling increasing levels of responsibility</li><li class="leading-relaxed">Experience dealing directly with customers and suppliers</li><li class="leading-relaxed">Strong organization and time management skills with demonstrated attention to detail and a focus on accuracy</li><li class="leading-relaxed">Resilience in a fast paced and variable environment</li><li class="leading-relaxed">Ability to stand for long periods (up to 12 hours)</li><li class="leading-relaxed">Ability to lift and move boxes (up to 35 pounds)</li><li class="leading-relaxed">Availability and willingness to work extended hours, including weekends and holidays, during peak periods to meet business demands</li></ul>The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Job Duties as documented in this job description are considered “Essential Functions” and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform “Essential Functions” of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the “Essential Functions”.The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information.Hiring Range:$20 - $20 USDGOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries.GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries.Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our <a href="https://drive.google.com/file/d/1pB5MpWDWytuFPxbN53P-mHzsJ4-WbHM/view?usp=sharing" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">California Privacy Rights Notice for Job Applicants</a>.If you are an EU or UK resident, please review our <a href="https://drive.google.com/file/d/1It59MOUeGlJfG2AnT7ymAHac8SP-0aIH/view?usp=sharing" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">EU / UK Candidate & Employee Privacy Notice.</a>

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Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Handle high amounts of live chat and phone calls</li><li class="leading-relaxed">Identify and evaluate customers’ needs to deliver satisfaction</li><li class="leading-relaxed">Provide accurate, valid and comprehensive information</li><li class="leading-relaxed">Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution</li><li class="leading-relaxed">Follow communication procedures, guidelines, and policies</li><li class="leading-relaxed">Go the extra mile to engage customers</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">1+ years experience of proven customer facing experience or experience as a customer service representative</li><li class="leading-relaxed">Strong ability in using IT for professional use and can handle somewhat technical queries from customers</li><li class="leading-relaxed">Exceptional written communication skill and a good listener</li><li class="leading-relaxed">Ability to multi-task, prioritize, and control time effectively</li><li class="leading-relaxed">Knowledge of the cryptocurrency/blockchain field is a big plus</li><li class="leading-relaxed">Multi-lingual capability is a big plus</li><li class="leading-relaxed">Willing to work weekends and irregular hours which will include night shifts</li><li class="leading-relaxed">Fluency in English and Romanian are required to be able to effectively coordinate with overseas partners, stakeholders, and customers</li></ul>Why Binance• Shape the future with the world’s leading blockchain ecosystem• Collaborate with world-class talent in a user-centric global organization with a flat structure• Tackle unique, fast-paced projects with autonomy in an innovative environment• Thrive in a results-driven workplace with opportunities for career growth and continuous learning• Competitive salary and company benefits• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.By submitting a job application, you confirm that you have read and agree to our **<a href="https://www.binance.com/en/candidate/privacy/notice" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Candidate Privacy Notice_</a>**.

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Problem Solver

Problem Solver

Problem Solver

Fulfillment Associate - Temporary

Asset Protection Associate

Junior Authentication Specialist

Sneaker and Apparel Authenticator

Inventory Associate

Senior Account Manager

Job Details