HCL Tech

Field Support Analyst

Major Incident Manager

Service Desk Trilingual Analyst

AI Program Management

As a Field Support Analyst at HCLTech, you will be responsible for providing onsite IT support, including troubleshooting hardware and software issues, managing IT inventory, and ensuring compliance with company procedures. This role involves interacting with global teams, creating and managing tickets, and providing support for enterprise services. You will also be responsible for managing IT offshore inventory, providing information to customers and vendors, and identifying and reporting IT-related risks. The role requires strong communication skills in both Portuguese and English.

We are HCLTech, one of the largest and fastest-growing technology and DSA companies in the world, with over 227,000 professionals spread across 60 countries, driving progress through industry-leading resources focused on Digital, Engineering, and Cloud.The driving force behind this work, our people, is a diverse, creative, and passionate group, which enables us to continually raise the standard of excellence in our services. On our side, we work to ensure that each of our professionals can achieve their best, while striving to help them find their daily inspiration and thus become the best version of themselves.We are looking for a highly talented and self-motivated Field Support Analyst professional to join us on our journey to advance in the technological world through innovation and creativity.Roles and Responsibilities:<ul class="mb-3"><li>Be responsible for onsite support (computers, mobile, printers, telephony, meeting room devices, etc.), including support to third party companies working on LOCATION.</li><li>Be responsible to identify and perform initial troubleshooting of IT related issues (hardware &amp; software) in LOCATION. If the problem is not solved, a ticket must be created on corporate tool. The resource will liaise with global teams and follow up with users until it is solved.</li><li>Be responsible to image/reimage Equinor computers.</li><li>Act as hands &amp; eyes for Equinor and global IT teams on LOCATION.</li><li>Support enterprise services (networking, server, storage, etc.) on LOCATION, and act as part of Change/Incident/Problem teams.</li><li>Be responsible to manage IT offshore inventory on LOCATION using corporate tools and following Equinor Brazil procedures. (Goods, spare parts, consumables, etc)</li><li>Provide information to Supply Chain team in order to create SAP MRP for IT goods (toners, consumable items, etc.)</li><li>Be responsible to dispose broken/old/out of warranty IT items following company procedures.</li><li>Check IT offshore items arriving in LOCATION following company procedures (for instance: MSL, goods reservation, SAP).</li><li>Be responsible for providing information to customer and vendors about physical installations on LOCATION.</li><li>Identify IT related risks and report them to Brazil onshore IT team. Any risky activity to be performed offshore shall be approved by Brazil onshore IT team.</li><li>Follow HSE &amp; IT rules and policies.</li><li>Escort local IT vendors.</li><li>Support also the new Logistic Base – OceanPact – located nearby the Peregrino Logistic Base.</li><li>Fluent English is necessary for any necessary contact with the IT Global Teams</li></ul>Experience/Exposure:<ul class="mb-3"><li>Good communication skills (Portuguese and English); Experience with ITIL foundations, Printers Maintenance and Network.</li></ul>Education/certification<ul class="mb-3"><li>Technical Education</li></ul>Key Skills Required:<ul class="mb-3"><li>Good communication skills (Portuguese and English); Experience with ITIL foundations, Printers Maintenance and Network.</li></ul>

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Field Support Analyst

Major Incident Manager

Service Desk Trilingual Analyst

AI Program Management

Job Details