HCL Tech

Technical Lead

Senior Technical Lead

Developer

Senior technical specialist

Project Manager

Field Support Analyst

Major Incident Manager

Service Desk Trilingual Analyst

The job description outlines the responsibilities of a Technical Lead, including providing support for on-call escalations and performing root cause analysis. The role involves independently resolving tickets within agreed service level agreements (SLAs) for both ticket volume and resolution time. The Technical Lead is expected to adhere to quality standards, regulatory requirements, and company policies while also contributing to value-adding activities such as knowledge base updates and management, training new team members, and coaching analysts. A key aspect of the role is ensuring a positive customer experience and achieving high customer satisfaction (CSAT) through first call resolution and minimizing rejected resolutions or reopened cases.

AI Program Management

<h4>Job description:</h4>
 
 JD Attached <ul><li>To provide support for on call escalations and doing root cause analysis of given issue </li><li>To independently resolve tickets within agreed SLA of ticket volume and time </li><li>To adhere to quality standards, regulatory requirements and company policies </li><li>Work on value adding activities such Knowledge base update &amp; management, Training freshers, coaching analysts </li><li>To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases</li></ul>

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sphere entertainment

Senior Show Supervisor (On-Call)

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The Senior Show Supervisor of Experiential Production at Sphere Entertainment Co. is a critical leadership role responsible for orchestrating the real-time execution of complex, technology-driven shows. This role directly drives guest satisfaction, show integrity, and team performance in a venue powered by next-generation entertainment technology, integrating operational readiness, technical systems oversight, and premium service delivery into a seamless, high-impact experience for thousands of guests per day.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Senior Show Supervisor (On-Call)</h3>Sphere Entertainment Co. (NYSE: SPHR) is a premier live entertainment and media company. The Company includes Sphere, a next-generation entertainment medium powered by cutting-edge technologies to redefine the future of entertainment. The first Sphere venue in Las Vegas opened in September 2023. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at sphereentertainmentco.com.Who are we hiring?The Senior Show Supervisor of Experiential Production, a critical leadership role at Sphere, is responsible for orchestrating the real-time execution of complex, technology-driven shows that define the venue’s global reputation. The role directly drives guest satisfaction, show integrity, and team performance in a venue powered by next-generation entertainment technology. Operating with autonomy and authority during live events, this role integrates operational readiness, technical systems oversight, and premium service delivery into a seamless, high-impact experience for thousands of guests per day.What will you do?<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Act as on-site operational lead during the atrium experience, resolving escalations, optimizing logistics, and collaborating with technical, stage, and security teams in real-time.</li><li class="leading-relaxed">Partner with technical, facilities, and stage teams to confirm all show equipment and software systems are operational pre-show.</li><li class="leading-relaxed">Oversee daily readiness protocols including systems checks, tech equipment staging, and immersive environment quality assurance.</li><li class="leading-relaxed">Oversee the execution of the atrium experience in the Sphere atrium with a focus on real-time quality assurance and show integrity.</li><li class="leading-relaxed">Manage experience in collaboration with show control teams, ensuring seamless integration between technology and guest experience delivery.</li><li class="leading-relaxed">Monitor atrium experience operations during live events to assess system performance and ensure seamless integration between tech and guest experience.</li><li class="leading-relaxed">Supervise and evaluate actors, and show support staff, by taking notes and providing feedback. Generate daily operational reports and executive briefings detailing show integrity, performance, technical incidents, and guest satisfaction metrics.</li><li class="leading-relaxed">Oversee inventory and readiness of show props, scenic, makeup, costumes and show support materials, report deficiencies for immediate resolution.</li><li class="leading-relaxed">Ensure the performance environment is clean, safe, and visually immersive, coordinate with security for safety management and crowd control during egress.</li><li class="leading-relaxed">Facilitate and lead ongoing rehearsals for actors with a focus on theatrical operations, immersive tech, and Sphere-specific service standards.</li></ul>What do you need to succeed?<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum 5 years’ experience in live event operations, with 3+ years in a leadership or supervisory role in a high-capacity venue.</li><li class="leading-relaxed">Demonstrated expertise managing live entertainment or themed attraction logistics with advanced understanding of guest experience technologies.</li><li class="leading-relaxed">Proven success in live operational leadership, including real-time crisis management, staffing optimization, and guest issue resolution.</li><li class="leading-relaxed">Strong technical fluency and comfort working with show control interfaces, and immersive AV environments.</li><li class="leading-relaxed">Background in theatrical production, sports & entertainment, or experiential venues strongly preferred.</li><li class="leading-relaxed">Exceptional interpersonal skills with the ability to lead diverse teams and coordinate across departments under pressure.</li></ul>Special Requirements<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Must be able to work a flexible schedule, including nights, mornings, weekends, and holidays in a 24/7 environment.</li><li class="leading-relaxed">Ability to be on your feet and actively moving in the atrium during full-length shifts.</li></ul>At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

Technical Lead

Senior Technical Lead

Developer

Senior technical specialist

Senior Technical Lead

Project Manager

Field Support Analyst

Major Incident Manager

Service Desk Trilingual Analyst

Job Details