HCL Tech

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The job description outlines the responsibilities of a Technical Lead, including providing support for on-call escalations and performing root cause analysis. The role involves independently resolving tickets within agreed service level agreements (SLAs) for both ticket volume and resolution time. The Technical Lead is expected to adhere to quality standards, regulatory requirements, and company policies while also contributing to value-adding activities such as knowledge base updates and management, training new team members, and coaching analysts. A key aspect of the role is ensuring a positive customer experience and achieving high customer satisfaction (CSAT) through first call resolution and minimizing rejected resolutions or reopened cases.

<h4>Job description:</h4>
 
 JD Attached <ul><li>To provide support for on call escalations and doing root cause analysis of given issue </li><li>To independently resolve tickets within agreed SLA of ticket volume and time </li><li>To adhere to quality standards, regulatory requirements and company policies </li><li>Work on value adding activities such Knowledge base update &amp; management, Training freshers, coaching analysts </li><li>To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases</li></ul>

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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Vidsy is seeking a Content Writer for its Creative Advocacy team to craft compelling B2B stories. This role involves transforming client successes and product innovations into engaging narratives for the market. The Content Writer will act as a strategist, storyteller, and hook-crafter, collaborating with strategists, designers, and client teams to package ideas into various formats like email narratives, case studies, and sales-deck slides. This position offers a significant opportunity to influence Vidsy's culture and brand voice.

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About VidsyVidsy is a multi-award-winning creative technology company, with hubs in London (HQ), NYC, LA, and Toronto. We’re building the ultimate platform for brands and Creators to team up and thrive together. Our platform empowers global brands to produce impactful video ads while giving Creators the tools, opportunities, and fair pay to work on amazing projects. We're building a different way to create; democratising creativity and empowering brands and Creators to build value together.About The RoleWe’re looking for a Content Writer to join our Creative Advocacy team, building stories for B2B formats. Our Creative Advocacy team is the voice of Vidsy’s point of view, packaging client wins and product innovation into stories that resonate in the market. We’re looking for someone who can turn client work into narratives people want to consume, share, believe.As our Content Writer, you’ll be part strategist, part storyteller and part hook-crafter. You’ll partner closely with strategists, designers and client teams to package ideas into compelling formats such as a one-line hook, an email narrative, a case study or a sales-deck slide. This is an opportunity to make a real impact as your contributions will help to shape our culture and the voice of Vidsy.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Must-Haves</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2+ years of experience in marketing, B2B or editorial</li><li class="leading-relaxed">A natural storyteller with a strong sense of headline, hook and opening</li><li class="leading-relaxed">Deep curiosity & product sense - you read about AI, software, tech trends and you can translate those into messages that human audiences easily understand</li><li class="leading-relaxed">Format fluidity - comfortable scaling voice, tone, and structure across multiple content types</li><li class="leading-relaxed">Excellent editing, grammar and precision</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Nice-To-Haves</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience with tools such as Canva, Mailchimp, Riverside</li><li class="leading-relaxed">Design sensibility - not a designer, but a strong eye for how copy and visuals integrate in emails, decks and case studies</li><li class="leading-relaxed">Thought leadership writing - comfort ghost-writing POV content (LinkedIn posts, blog articles, etc.) for execs or brand voice</li><li class="leading-relaxed">Project management - comfortable using and managing trackers and driving projects forward</li></ul>Who You’ll Report ToYou’ll report into Em, our Director Creative Advocacy and Marketing who joined the Team back in 2021. Em has a ton of experience across marketing strategy, content creation and campaign execution - from producing punchy videos to crafting niche case studies, she enjoys turning ideas into stories that connect. Outside of work, Em loves to travel, though these days most of her adventures involve keeping up with her energetic toddler.The Interview Process<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">📞 30 minute Introductory Call – A conversation with a member of our Talent Team to get to know each other.</li><li class="leading-relaxed">👨‍💻 60 minute Video Interview – A discussion with Em about the role and your experience.</li><li class="leading-relaxed">🗂️Short Creative Task – Create a client use case based on a brief and following examples we’ll share with you, this shouldn’t take you longer than an hour to complete.</li><li class="leading-relaxed">👨‍💻 90 minute Final Interview – Divided into two sections - 30 minutes focused on soft skills with two Creative Advocacy Team members, and 60 minutes covering your practical assessment.</li></ul>Compensation & Perks<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">💰 Competitive Salary: In-line with your experience level, and kept competitive!</li><li class="leading-relaxed">🩺 Private Healthcare: Comprehensive coverage to keep you feeling your best.</li><li class="leading-relaxed">💻 Flexibility First: Work your way with our virtual-first hybrid approach.</li><li class="leading-relaxed">🏝 Generous Time Off: Take the breaks you need to recharge.</li><li class="leading-relaxed">🌍 Remote Flexibility: Work away from your hub for up to 4 weeks of the year.</li><li class="leading-relaxed">😇 Volunteer Day: Get a paid day off annually to support a cause you care about.</li><li class="leading-relaxed">♥️ Wellbeing Focus: Access our wellness programs and Employee Assistance Program.</li><li class="leading-relaxed">🌍 Eco Impact: Your carbon footprint offset through our Ecologi partnership.</li></ul>Hybrid ‘Virtual-First’ Work SetupVidsy embraces a hybrid ‘virtual-first’ approach across all our hubs. We require all new team members to be based locally to their regional hub from day one, but offer the flexibility to access office space as needed, or whenever it best supports your productivity and collaboration. The balance between in-office and remote work will vary depending on your team, role, and personal preferences.Diversity at VidsyWe’re committed to building a representative, inclusive, and super-friendly team because diverse experiences, perspectives, and backgrounds lead to better workplaces and better products. At Vidsy, we welcome everyone and do not discriminate based on race, colour, religion, gender, national origin, age, sexual orientation, marital status, disability, or any other protected characteristic.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

Technical Lead

Developer

Senior Technical Lead

Developer

Lead designer

Senior Project Manager with Agile

Senior Designer

Senior technical specialist

Program Manager

Job Details