Highspot

Customer Success Manager, ANZ

Sr. Account Executive, Enterprise (Central) - Remote

Manager, Renewal Management

Renewals Manager

Sr. Network and Systems Engineer

Sr. Software Development Engineer

Sr. Product Marketing Manager

Director, Strategic Alliances

Sr. Engagement Manager, EMEA

Highspot is seeking an experienced Customer Success Manager (CSM) to join its International Post-Sales team as the founding CSM in the Asia Pacific region. This role involves building strong customer relationships, understanding their business goals, and ensuring they derive maximum value from Highspot's products. The CSM will deliver key customer milestones, manage strategic account planning, and provide technical guidance, operating in a fluid environment to support customer success and retention.

Sr. Frontend Engineer - Agent Platform

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Highspot</h3><p class="my-4 text-gray-700 leading-relaxed">Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Role</h3><p class="my-4 text-gray-700 leading-relaxed">We are looking for an experienced Customer Success Manager (CSM) with a technical background to join our International Post-Sales team and be our founding CSM in our growing Asia Pacific region. As the first CSM in the region, we are looking for someone who can operate in a fluid environment, going outside the bounds of the job description to ensure customers are getting the technical and operational support they need to recognise value from their Highspot investment.</p><p class="my-4 text-gray-700 leading-relaxed">CSM’s play a crucial role in ensuring customer satisfaction, retention, and ongoing success. Their primary focus is to build strong relationships with customers, understand their needs, and help them derive maximum value from the products or services offered by the company.</p><p class="my-4 text-gray-700 leading-relaxed">They will deliver essential customer-facing milestones, including Mutual Success Plans, Solution Health Reviews and Strategic Business Reviews, while partnering with Sales for renewals and expansions. They will also proactively identify customers who are not seeing value and develop mitigation plans to resolve risk.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You'll Do</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>RESPONSIBILITY 1: Customer Relationship Ownership</strong></li><li class="leading-relaxed">Serve as the primary relationship owner and trusted advisor for a portfolio of APAC customers.</li><li class="leading-relaxed">Deeply understand your customers’ business goals, enabling you to identify opportunities for expanded value and deeper engagement.</li><li class="leading-relaxed">Manage relationships with key stakeholders across Enablement, Sales, Marketing, Operations, Finance, and IT at all organisational levels (ATL, OTL, BTL).Lead and deliver critical customer milestones, including Mutual Success Plans, Solution Health Reviews, and Strategic Business Reviews.</li><li class="leading-relaxed">Ensure renewal success, identify expansion opportunities, and mitigate churn risk.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>RESPONSIBILITY 2: Strategic Account Planning</strong></li><li class="leading-relaxed">Collaborate with customers to create and execute mutual success plans aligned to business outcomes.</li><li class="leading-relaxed">Analyse your portfolio to identify risks, opportunities, and priorities for maximum impact.</li><li class="leading-relaxed">Drive customer adoption and engagement to ensure tangible ROI and platform advocacy.</li><li class="leading-relaxed">Coordinate with internal teams, including Deployment Consultants, TAMs, Support, and Professional Services, to optimise solutions and resolve challenges.</li><li class="leading-relaxed">Help customers mature their enablement programs, translating business goals into measurable success outcomes.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>RESPONSIBILITY 3: Technical Guidance & Solution Expertise</strong></li><li class="leading-relaxed">Act as a product expert, providing customers with technical guidance, best practices, and solution advice tailored to their environment</li><li class="leading-relaxed">Partner closely with technical stakeholders to support integrations (CRM, SSO, APIs) and optimise platform performance.</li><li class="leading-relaxed">Proactively identify and troubleshoot technical challenges, ensuring timely and effective resolutions in collaboration with Product & Engineering.</li><li class="leading-relaxed">Translate customer feedback into actionable insights for internal teams to drive product enhancements and feature improvements.</li><li class="leading-relaxed">Support deployment and configuration discussions to help customers operationalise Highspot effectively within their tech ecosystem.</li><li class="leading-relaxed">Own the customers’ execution plan, helping them turn their success plan into an actionable change within their platform that drives incremental value over time.</li><li class="leading-relaxed">Demonstrate your acumen for innovation by identifying opportunities for product enhancement, feature refinement, and process optimisation, guided by valuable customer feedback.</li><li class="leading-relaxed">Manage customer expectations and deliverables through effective communication and stakeholder management.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Your Background</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3–5 years of experience in Customer Success, preferably with a background in a technical role or a similar post-sales role in SaaS or enterprise software.</li><li class="leading-relaxed">Proven track record of managing and growing strategic customer relationships and driving measurable business outcomes.</li><li class="leading-relaxed">Strong technical aptitude and ability to quickly learn and troubleshoot complex systems and integrations.</li><li class="leading-relaxed">Excellent communication and presentation skills, with the ability to synthesise complex ideas for both technical and non-technical audiences.</li><li class="leading-relaxed">Strong project management skills to coordinate multi-stakeholder engagements and execute success plans.</li><li class="leading-relaxed">Skilled in consulting with executive and technical stakeholders alike, aligning product capabilities to business objectives.</li><li class="leading-relaxed">Ability to thrive in ambiguity, create structure, and drive clarity in a fast-moving, global environment.</li><li class="leading-relaxed">A collaborator at heart, you bring integrity, curiosity, and a solution-oriented mindset to every customer interaction.</li><li class="leading-relaxed">Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.</li><li class="leading-relaxed">Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.</li></ul><p class="my-4 text-gray-700 leading-relaxed">#LI-LH1</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Benefits</h3><p class="my-4 text-gray-700 leading-relaxed">Competitive compensation including equity so you feel like you have a piece of the pie</p><p class="my-4 text-gray-700 leading-relaxed">Flexible Leave Balance</p><p class="my-4 text-gray-700 leading-relaxed">Quarterly Recharge Fridays (paid days off for mental health recharge)</p><p class="my-4 text-gray-700 leading-relaxed">Holiday week off between Christmas and New Year</p><p class="my-4 text-gray-700 leading-relaxed">Company social events throughout the year</p><p class="my-4 text-gray-700 leading-relaxed">Meaningfully contribute to a compelling vision</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Eligibility Checks</h3><p class="my-4 text-gray-700 leading-relaxed">We carry out various eligibility and background checks as part of our recruiting process, including employment history, education verification and criminal records check. If you require further information let us know.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Equal Opportunity Statement</h3><p class="my-4 text-gray-700 leading-relaxed">We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.</p><p class="my-4 text-gray-700 leading-relaxed">Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.</p>

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AI Adoption Unit Lead

LTI Mindtree

Senior Specialist - Architecture

Senior Frontend Developer

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Mid Data Engineer (Databricks) – Aize

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JetBrains is seeking an entrepreneurial AI Adoption Unit Lead to establish and grow a new consulting practice. This role involves defining and executing strategies to integrate JetBrains' AI-driven developer tools with large enterprise customers. The lead will develop frameworks, build and manage the AI adoption team, foster strategic partnerships, and act as a crucial link between product teams and clients, driving enterprise AI transformation.

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HR Event Specialist

Growth Manager – Educational Partnerships (EU)

Data Partner (Data Office)

Country HR Lead (US)

AI Lead for Kotlin (Experimenting, Code Generation)

Growth Manager - Educational Partnership (US)

Creative Group Lead (Creative Lab)

C# Development Team Lead (AI Integrations)

<p class="my-4 text-gray-700 leading-relaxed">At JetBrains, code is our passion. Ever since we started, back in 2000, we have strived to make the strongest, most effective developer tools on earth. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover, and create.</p><p class="my-4 text-gray-700 leading-relaxed">We are seeking an entrepreneurial leader to build our new AI Adoption consulting practice from the ground up. This is a unique opportunity to define and execute the strategy that will bring JetBrains' AI-driven developer tools to our largest enterprise customers, creating a new high-impact business capability.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Your mission</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Develop frameworks, playbooks, and ROI models for enterprise AI transformation.</li><li class="leading-relaxed">Build and lead our AI adoption practice: from initial pilots to scaled rollouts.</li><li class="leading-relaxed">Recruit, mentor, and lead a high-performing team of forward-deployed engineers.</li><li class="leading-relaxed">Establish and grow partnerships with system integrators and consulting firms.</li><li class="leading-relaxed">Act as the bridge between JetBrains product teams and customer organizations.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who you are</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A self-starter who thrives in ambiguity and has experience building new business capabilities, methodologies, or teams from scratch.</li><li class="leading-relaxed">Able to translate deep technical concepts into clear business value and ROI for senior executives.</li><li class="leading-relaxed">A natural relationship builder who can earn trust and act as a key liaison between external partners, enterprise customers, and internal product teams.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What we’re looking for</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">7+ years in consulting and strategic partnerships.</li><li class="leading-relaxed">Proven track record in business transformation or enterprise software delivery.</li><li class="leading-relaxed">Strong network across SIs, consulting firms, and enterprise technology leaders.</li><li class="leading-relaxed">Deep understanding of the modern software development lifecycle.</li><li class="leading-relaxed">Experience with AI transformation is a plus, but not required.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Success looks like</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">First lighthouse customers adopting AI at scale.</li><li class="leading-relaxed">Strategic partnerships established with top consultancies and integrators.</li><li class="leading-relaxed">A recognized methodology and playbooks for AI adoption in place.</li></ul><p class="my-4 text-gray-700 leading-relaxed">#LI-HYBRID #LI-YY1</p>

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