Highspot

Renewals Specialist

Help Desk Specialist

Sr. Accounts Payable Specialist

Account Development Representative

Sr. Manager, Software Engineering (Search)

Manager, Global Benefits

Sr. Tax Specialist

Renewals Manager

Sr. Software Development Engineer

As a Renewals Specialist at Highspot, you will play a vital role in driving customer retention and ensuring continued satisfaction with Highspot’s solutions. You will support the CSM team on the renewal process for our customer base, collaborating closely with Sales, Customer Success, Revenue Operations, and Finance to ensure seamless renewal experiences and identify opportunities to expand customer value. Responsibilities include owning the renewals process, supporting retention targets, leveraging data for insights, managing escalations, and maintaining accurate forecasts in CRM tools.

Director, Strategic Alliances

<h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">About Highspot</h4>Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd.While headquartered in Seattle, has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets.<h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">About the Role</h4>As a Renewals Specialist, you will play a vital role in driving customer retention and ensuring continued satisfaction with solutions. You will support the CSM on the renewal process for our customer base, collaborating closely with Sales, Customer Success, Revenue Operations and Finance to ensure seamless renewal experiences and identify opportunities to expand customer value.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own the Renewals Process: Support the CSM team with the end-to-end renewals process for customers—ensuring timely, accurate, and customer-centric execution.</li><li class="leading-relaxed">Customer Retention: Support Customer success and Sales teams on the strategy to achieve renewal and retention targets, minimizing churn and maximizing long-term customer loyalty.</li><li class="leading-relaxed">Cross-Functional Collaboration: Partner with Sales, Customer Success, and Finance to streamline renewal operations and identify upsell or expansion opportunities. Work closely with CSM’s, Technical account Managers and Account executives to understand our customer’s business needs, advocate for their success, and align solutions to their goals.</li><li class="leading-relaxed">Data-Driven Insights: Leverage data from CRM and usage analytics to identify renewal risks, forecast outcomes, and proactively address customer challenges.</li><li class="leading-relaxed">Escalation Management: Escalate process issues internally with a focus on win-win outcomes.</li><li class="leading-relaxed">Reporting & Forecasting: Maintain accurate renewal forecasts and performance tracking in CRM tools (e.g., Salesforce).</li><li class="leading-relaxed">Operations support: Identify step by step process to signature and update contact and quote information in SFDC. Prepare renewal Account research (annual / financial reports, identifying new initiatives, acquisitions etc). Document stakeholder hierarchy. Centralize all documentation produced for renewal, ensure a renewal Digital room is created for the customer. Build out pricing proposal & add to renewal slide deck. Verify renewal terms (MSA, IT evaluation, Contract Terms & Conditions) and update Salesforce.</li><li class="leading-relaxed">Collaborate closely with Deal Desk on CPQ and quote processes to anticipate and proactively remove blockers and delays in the approval process.</li><li class="leading-relaxed">Support with billing queries and escalations, liaising with finance and legal to get to satisfactory outcomes.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Required Qualfication</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience: 1-3 years in Renewals, Customer Success, or Account Management, preferably in a B2B SaaS.</li><li class="leading-relaxed">Customer Focus: Passionate about delivering exceptional customer experiences and building long-term relationships.</li><li class="leading-relaxed">Negotiation Skills: Ability to navigate customer conversations with confidence, empathy, and professionalism.</li><li class="leading-relaxed">Analytical Thinking: Comfortable using data to drive decisions, assess performance, and identify growth opportunities.</li><li class="leading-relaxed">Collaboration: Strong cross-functional communication skills; experience working with Sales, Customer Success, and Operations teams.</li><li class="leading-relaxed">Tools: Proficient in CRM and renewal management tools (e.g., Salesforce, Gainsight).</li><li class="leading-relaxed">Mindset: Self-starter who thrives in a fast-paced, collaborative, and high-growth environment.</li></ul>#LI-SG1Equal Opportunity StatementWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.

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Lead Backend Engineer (Python & AI)

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Machine Learning Engineer - Sr. Consultant Level

Tide is seeking a highly skilled ML Engineer to join their team, focusing on cutting-edge generative AI and agentic applications, while also building the foundational platform for these systems. The role involves designing, building, and maintaining scalable AI products, collaborating on an internal Agentic Platform, optimizing data pipelines, and ensuring system reliability. Candidates should have a strong background in backend software engineering with Python and practical experience in deploying AI/ML models, particularly in Generative AI.

Tide is the leading provider of UK small business (SMEs) accounts and one of the fastest-growing fintechs in the UK. Tide is live in the UK and India with over 650,000 members in the UK and more than 350,000 in India. Tide is transforming the small business banking market. Our platform not only offers business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses, such as full integration with accounting systems (live for our UK members, many are live in India, and coming soon to Germany). Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money.

Account Executive

Business Development Supervisor

CRM Executive

KYC Analyst with French (Existing clients)

Business Development Team Lead

Analyst, Level 1, Onboarding KYX, UK

Head of IT

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">ABOUT TIDE</h3>At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France.Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love.Tide facts:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Tide is available for UK, Indian, German and French SMEs</li><li class="leading-relaxed">Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly</li><li class="leading-relaxed">Over $300 million raised in funding</li><li class="leading-relaxed">Over 2,500 Tideans globally - we’re diversity champions!</li><li class="leading-relaxed">We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">ABOUT THE ROLE</h3>We are seeking a highly skilled and motivated ML Engineer to join our dynamic team. This is a unique opportunity to work on cutting-edge generative AI and agentic applications, while also building the foundational platform that will power these systems across the company. The ideal candidate will possess a strong background in backend software engineering, coupled with a passion for and experience in building and deploying AI/ML models, particularly in the Generative AI space.As a ML Engineer you’ll be:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Design, build, and maintain scalable and robust Generative AI and Agentic-powered products and systems.</li><li class="leading-relaxed">Collaborate with data scientists and other engineers for the development of our internal Agentic Platform, creating reusable components and services.</li><li class="leading-relaxed">Implement and optimize data pipelines for training and evaluating AI models.</li><li class="leading-relaxed">Ensure the reliability, observability and performance of our AI-powered systems through robust testing, CI/CD pipelines, and monitoring.</li><li class="leading-relaxed">Stay up-to-date with the latest advancements in AI, large language models (LLMs), and agentic systems, and apply them to solve real-world business problems.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">WHAT WE ARE LOOKING FOR</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proven experience in designing, building, and operating enterprise-scale distributed systems and microservices.</li><li class="leading-relaxed">A seasoned software engineer with a strong foundation in backend development and experience with Python.</li><li class="leading-relaxed">A strong interest in and practical experience with machine learning and Generative AI, including:</li><li class="leading-relaxed">Familiarity with LLMs and their applications.</li><li class="leading-relaxed">Experience with prompting techniques and retrieval-augmented generation (RAG).</li><li class="leading-relaxed">Knowledge of frameworks and libraries like LangChain, LangGraph or similar.</li><li class="leading-relaxed">Understanding of the lifecycle of an AI/ML model, from data collection to deployment, testing and monitoring.</li><li class="leading-relaxed">Hands-on experience with cloud platforms (we use AWS and GCP) and containerization technologies (e.g., Docker, Kubernetes).</li><li class="leading-relaxed">Solid understanding of CI/CD principles and experience with relevant tools (we use GitHub Actions).</li><li class="leading-relaxed">Excellent problem-solving skills and the ability to work effectively in a collaborative, fast-paced environment.</li><li class="leading-relaxed">Familiarity with data storage technologies, including relational databases and data warehouses (we use BigQuery)</li><li class="leading-relaxed">A passion for innovation and a desire to build cutting-edge, impactful products.</li></ul>Nice to have<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience with event-driven architectures and message queues (we use Kafka and AWS SNS/SQS).</li><li class="leading-relaxed">Familiarity with vector databases.</li><li class="leading-relaxed">Experience with MLOps tools and practices.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">OUR TECH STACK (You don’t have to excel in all, but willing to learn them):</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Databricks on AWS</li><li class="leading-relaxed">Python Flask</li><li class="leading-relaxed">Snowflake</li><li class="leading-relaxed">Tecton - feature store</li><li class="leading-relaxed">Fiddler - model observability platform</li></ul>WHAT YOU’LL GET IN RETURN:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Competitive Compensation - competitive salary and share options</li><li class="leading-relaxed">Time Off – Generous annual leave on top of bank holidays.</li><li class="leading-relaxed">Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.</li><li class="leading-relaxed">Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.</li><li class="leading-relaxed">Health Insurance – Private family insurance with additional OPD coverage and top-up options.</li><li class="leading-relaxed">Life & Accident Cover – Comprehensive accidental and life insurance protection.</li><li class="leading-relaxed">Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.</li><li class="leading-relaxed">Volunteering & Development Days – Paid days annually for volunteering or personal growth.</li><li class="leading-relaxed">Learning & Development – Annual budget for books, courses, coaching, and more.</li><li class="leading-relaxed">WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.</li><li class="leading-relaxed">Home Office Setup – Contribution towards setting up your home office</li><li class="leading-relaxed">Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.</li><li class="leading-relaxed">Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).</li></ul>TIDEAN WAYS OF WORKING:---------------------------At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.#LI-NN1<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">TIDE IS A PLACE FOR EVERYONE</h3>At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.DisclaimerIt has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Tide does not charge any fees at any stage of the recruitment process.</li><li class="leading-relaxed">All official Tide job opportunities are listed exclusively on our <a href="https://www.tide.co/careers/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Careers Page</a></li></ul>and applications should be submitted through this channel._<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Communication from Tide will only come from an official @tide.co email address.</li><li class="leading-relaxed">Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.</li></ul>If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at <a href="mailto:talent@tide.co" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">talent@tide.co</a>Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.__Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our <a href="https://assets.ctfassets.net/3h69mkdgxn20/5MFtWSdG8YLKq3jZkK52NY/3f18633073e6cdbd03bba4b9791c64f4/UsingAIthroughouttheHiringProcess.pdf" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">AI Policy</a>.___Your personal data will be processed by Tide for recruitment purposes and in accordance with <a href="https://assets.ctfassets.net/3h69mkdgxn20/4TE0uAE3SXomATDVneocNA/aa31893960b4064dd406ad15d029dcd3/RecruitmentPrivacyNotice.pdf" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Tide's Recruitment Privacy Notice</a>_._Create a Job AlertInterested in building your career at Careers at Tide? Get future opportunities sent straight to your email.<a href="https://my.greenhouse.io/users/signin?jobboard=tide&source=jobalertpost" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Create alert</a>Apply for this job------------------<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">indicates a required field</li></ul>Autofill with MyGreenhouseFirst Name*Last Name*Email*PhoneCountryPhoneResume/CVAttachAttachDropboxGoogle DriveEnter manuallyEnter manuallyAccepted file types: pdf, doc, docx, txt, rtf<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">* *</li></ul>Do you have 4 or more years of experience in Python-based backend engineering?*Select...Can you share your experience using FastAPI in recent projects?*Can you share how often you conduct code reviews and what aspects you typically focus on during the review process?*What are your base salary expectations?*Select...What is your availability to start? (notice period)*Select...What is your current location?*Select...Have you previously been employed by, or have engaged with Tide in any capacity? (Full time, part time, contractor)*Select...What is your experience with GenAI?*<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">* *</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Candidate Demographic Survey</h3>We ask for optional diversity information (such as gender, age and disability) to help us understand and improve the inclusiveness of our recruitment process. This information is used only for statistical reporting purposes and is never shared with hiring managers or used in hiring decisions.You can withdraw your consent at any time by contacting us at <a href="mailto:dpo@tide.co "mailto:dpo@tide.co"" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">dpo@tide.co_</a>. Withdrawing consent at a later stage will not affect your application. By ticking the box below, you confirm that you freely give your explicit consent for Tide to process your diversity information as described above.How would you describe your gender identity?*Select...Please select the age range that best represents you*Select...Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and lear*Select...<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">* *</li></ul>By checking this box, I consent to Careers at Tide collecting, storing, and processing my responses to the demographic data surveys above.*

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