Hive AI

Business Operations Analyst

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We are looking for a talented individual to support business operations at Hive. As a Business Operations Analyst, you will be assisting your manager and executives with a variety of key activities, including improving existing processes and procedures to create effective structures for growth, implementing effective reporting and productivity goals for various teams, and tackling high impact ad hoc projects touching various company functions. Our ideal candidate has strong generalist skills, a proven background of success in a high-pressure environment, and an enthusiasm for digging deep into the metrics of various operations. They are able to step into any role and help out with any project as needed. A passion for startups and AI is a must.

Software Engineer - Frontend

About HiveHive is the leading provider of cloud-based AI solutions to understand, search, and generate content, and is trusted by hundreds of the world's largest and most innovative organizations. The company empowers developers with a portfolio of best-in-class, pre-trained AI models, serving billions of customer API requests every month. Hive also offers turnkey software applications powered by proprietary AI models and datasets, enabling breakthrough use cases across industries. Together, Hive’s solutions are transforming content moderation, brand protection, sponsorship measurement, context-based ad targeting, and more.Hive has raised over $120M in capital from leading investors, including General Catalyst, 8VC, Glynn Capital, Bain & Company, Visa Ventures, and others. We have over 250 employees globally in our San Francisco, Seattle, and Delhi offices. Please reach out if you are interested in joining the future of AI!Business Operations Analyst RoleWe are looking for a talented individual to support business operations at Hive. As a Business Operations Analyst, you will be assisting your manager and executives with a variety of key activities, including improving existing processes and procedures to create effective structures for growth, implementing effective reporting and productivity goals for various teams, and tackling high impact ad hoc projects touching various company functions. Our ideal candidate has strong generalist skills, a proven background of success in a high-pressure environment, and an an enthusiasm for digging deep into the metrics of various operations. They are able to step into any role and help out with any project as needed. A passion for startups and AI is a must.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Assist in executing operational and strategic initiatives; help set short-term and long-term goals to drive company growth</li><li class="leading-relaxed">Be the operations support in managing and delivering projects; stay updated on surrounding business operations activities and assist when needed</li><li class="leading-relaxed">Collect and organize data from various teams to conduct effective reporting and ensure metrics are useful, visible, and streamlined</li><li class="leading-relaxed">Advise managers on findings and the various courses they can take to address challenges</li><li class="leading-relaxed">Actively look for ways to improve upon and optimize existing procedures, systems, and processes</li><li class="leading-relaxed">Act as a generalist in getting anything and everything done to help the company grow</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You have a Bachelor's degree in a quantitative discipline</li><li class="leading-relaxed">You have 0 - 2 years of work experience at a top consulting or banking organization</li><li class="leading-relaxed">You take initiative to direct your own days, identify worthwhile projects, and take actionable steps to accomplish goals</li><li class="leading-relaxed">You are energetic, resourceful and driven, and have the ownership to thrive in an unstructured environment</li><li class="leading-relaxed">You are hungry to learn and you actively look for opportunities to contribute</li><li class="leading-relaxed">You are highly organized and detail-oriented; you can handle multiple projects and dynamic priorities without missing a beat</li></ul>Who We AreWe are a group of ambitious individuals who are passionate about creating a revolutionary AI company. At Hive, you will have a steep learning curve and an opportunity to contribute to one of the fastest growing AI start-ups in San Francisco. The work you do here will have a noticeable and direct impact on the development of the company.The current expected base salary for this position ranges from $50,000 - $90,000. Actual compensation may vary depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the total compensation package that is provided to compensate and recognize employees for their work; stock options may be offered in addition to the range provided here.

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Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.### Responsibilities* Responsible for developing relationships with key shippers and maintaining existing key shippers by closely engaging and strong relationships, also overseeing business opportunities to develop with. And help key shippers to solve their key problems.* Growing Revenue of assigned shippers through shipper engagement* Developing healthy network both internally (within Ninja) and externally for collaborative purpose* Data Fulfillment related to complaints, performance, Profiling, and other request from shipper* Supervise accounts daily to retain existing relationships* Actively manage and resolve shipper issues by clarifying the shipper's complaint, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.### Requirements* 1-2 experience years* Ability to maintain calm under pressure* Ability to problem solve* Ability to collaborate across functions* Efficiency and organisational skills* Strong administrative skills* Computer literacy in order to type up reports, results and details of customer interaction

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