Honor

Operations Coordinator - Remote

Care Solutions Consultant

MBA Intern

General Manager, Operations - East

General Manager, Operations - West

Senior Software Engineer, Android + Backend

As an Operations Coordinator, you play a critical frontline role ensuring that care delivery remains seamless, responsive, and compassionate — even under pressure. You’ll handle real-time staffing coordination, same-day scheduling changes, and urgent communication between clients, families, and Care Pros. This is a remote role with set shifts. You’ll be joining a purpose-driven team that blends empathy with operational excellence — keeping clients safe, Care Pros supported, and the system running smoothly. You’ll gain exposure to national-scale care delivery logistics, advance your operational skill set, and contribute directly to the mission of transforming aging. With opportunities to grow into more senior roles focused on Client Management, Care Pro Relationship Management, Care Pro Recruiting, and Care Pro HR.

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the Role:</h2>As an Operations Coordinator, you play a critical frontline role ensuring that care delivery remains seamless, responsive, and compassionate — even under pressure. You’ll handle real-time staffing coordination, same-day scheduling changes, and urgent communication between clients, families, and Care Pros.This is a remote role with set shifts. Available shifts include:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Thursday–Monday, 2:30 pm–11:00 pm Central Time</li><li class="leading-relaxed">Friday–Tuesday, 5:00 am–1:30 pm Central Time</li></ul>Attendance during training (two weeks, full-time, Monday - Friday 9:00am to 5pm Central Time) is required; this includes being on camera and actively engaged throughout all sessions.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why you’ll love this role:</h3>You’ll be joining a purpose-driven team that blends empathy with operational excellence — keeping clients safe, Care Pros supported, and the system running smoothly. You’ll gain exposure to national-scale care delivery logistics, advance your operational skill set, and contribute directly to the mission of transforming aging. With opportunities to grow into more senior roles focused on Client Management, Care Pro Relationship Management, Care Pro Recruiting, and Care Pro HR.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">As an Operations Coordinator, you provide:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Same-Day Staffing & Coordination: Ensure timely and accurate caregiver scheduling to meet client needs and preferences, especially during same-day changes or emergencies.</li><li class="leading-relaxed">Real-Time Communication & Support: Serve as the first point of contact for urgent client and family needs. Respond promptly to time-sensitive situations, providing clear updates and empathetic support.</li><li class="leading-relaxed">Task Execution: Execute operational tasks including check-ins, staffing activities, and managing inbound communications in alignment with established workflows and policies.</li><li class="leading-relaxed">Issue Resolution: Address service delivery challenges with urgency and professionalism, ensuring the best experience for clients and Care Pros.</li><li class="leading-relaxed">Documentation & Compliance: Accurately record client updates, staffing changes, and escalations, maintaining regulatory and company documentation standards.</li><li class="leading-relaxed">Communication & Escalation Management: Deliver critical updates to owners, clients, families, and Care Pros—tailoring messages by audience, tone, and communication preferences to ensure clarity and understanding.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">We’re looking for you to bring:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3+ years of experience in customer service or operations in a healthcare, staffing, or call center environment</li><li class="leading-relaxed">Hands-on experience handling real-time scheduling, dispatch, or triage</li><li class="leading-relaxed">Demonstrated tech fluency, with comfort navigating multiple platforms (CRM, EMR, or workforce management tools)</li><li class="leading-relaxed">Strong written and verbal communication skills; skilled in de-escalation and empathy</li><li class="leading-relaxed">Reliable attendance and commitment to full participation in training and ongoing shifts</li><li class="leading-relaxed">Consistent tenure and accountability in previous roles — you take ownership and follow through</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Performance Indicators for this role:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Phone Answer Rate</li><li class="leading-relaxed">Task Acceptance Rate</li><li class="leading-relaxed">Time Available for Tasks</li><li class="leading-relaxed">Time Available for Calls</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Leadership Principles in Action as Operations Coordinator:</h3>Honor’s Leadership Principles are the foundation of translating our mission into action. These principles define how we show up and make decisions, and how we hire, develop and grow talent. While Honor has 13 leadership principles, the following are particularly relevant to this role:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Are Mission First: Leaders demonstrate a genuine passion for our mission. They prioritize decisions and activities that move the mission forward.</li><li class="leading-relaxed">Relentlessly Focus on Clients: Leaders always start with the client and work backwards. They are maniacally focused on creating solutions that lead to better care for our clients.</li><li class="leading-relaxed">Always Push: Leaders set a high bar for themselves and others. They know that mediocrity isn't an option; they set ambitious goals, always strive for better, and commit to delivering top-notch service and outcomes.</li></ul>Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training.Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hourly Hiring Range$21.60—$21.60 USDHonor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.At Honor, we put people first. Our leadership culture is guided by <a href="https://www.honorcare.com/news/honor-leadership-principles/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Leadership Principles</a> that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role.Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.

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The Global E-commerce Security Platform team at ByteDance is seeking a Security Tech Lead to build and safeguard the platform's data security defense line. This role involves designing comprehensive prevention and control plans for sensitive user and commercial data, monitoring cyber threats, and developing data-driven detection methods. The lead will also manage data leakage prevention, design scalable systems for data lifecycle protection, and ensure secure data usage across the platform, ecosystem, and with third-party partners.

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

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APAC Quality Lead - Live & Monetization - Gurgaon

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Responsibilities</h2>About the team: Global E-commerce is a content E-commerce business with international short video product as the carrier. It is committed to becoming the first choice for users to discover and purchase good products with affordable prices. Global E-commerce business team hopes to provide users with more tailored and efficient consumption experience, enabling merchants to receive reliable platform services in different scenarios such as live E-commerce, short video content E-commerce, so as to make more affordable and high-quality products sell easily and a better life within reach. The Security Platform team is responsible for safeguarding the platform's security and creating a safe, trustworthy shopping and business environment for Global E-commerce: allowing consumers to shop with confidence, sellers to operate with peace of mind, and influencers to focus on the enjoyment of bringing goods. In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a work schedule that requires employees to work in the office 5 days a week, or as directed by their manager/department. We regularly review our work model, and the specific requirements may change at any time. Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Responsible for building the overall data security defense line for the Global E-commerce platform, designing comprehensive prevention and control plans for user-sensitive information and commercial data.</li><li class="leading-relaxed">Monitor and analyze emerging cyber threats, vulnerabilities, and exploits related to our infrastructure and products.</li><li class="leading-relaxed">Research new methods and technologies for detecting cyber threats, identifying signals, and developing data-driven approaches that utilize these signals to detect security threats and breaches.</li><li class="leading-relaxed">Conduct Data Leakage Prevention and internal data management through multiple channels such as platform, ecosystem, and office, ensuring minimal data usage and proper disclosure to protect the privacy and confidentiality of consumers, merchants, and the platform.</li><li class="leading-relaxed">Work with the big data stack, designing and developing highly scalable systems for full data lifecycle protection, including but not limited to data classification, access control, encryption, masking, auditing, and alerting.</li><li class="leading-relaxed">Design a sensitive data prevention and control solution for the Global E-commerce full-link platform, successfully implementing the overall solution through cross-team collaboration to ensure that the risk of data being crawled and stolen is controllable.</li><li class="leading-relaxed">Based on the data usage scenarios of downstream partners and ecological ISVs, design data disclosure and reasonable usage plans, standardizing appropriate data usage by third-party partners to ensure downstream sensitive data is not misused or stolen.</li><li class="leading-relaxed">Develop an overall reasonable usage plan for Global E-commerce data within office and production environments, ensuring that key business data and personal privacy data are not misused or stolen through proper data lifecycle management.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications</h2>Minimum Qualifications:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A bachelor’s degree in computer science, engineering, or a related field.</li><li class="leading-relaxed">5+ years of related experience in data security.</li><li class="leading-relaxed">Familiar with computer network principles, understanding of HTTP principles and operating mechanisms, and capable of HTTP log auditing and analysis.</li><li class="leading-relaxed">Data analysis capabilities: Have big data analysis and development capabilities in the Hive environment, and be able to discover threats and risks based on data analysis.</li><li class="leading-relaxed">Security attack and defense capabilities: Familiar with the principles and utilization methods of security vulnerabilities that can lead to data leakage (server/client), and have relevant vulnerability repair and solution reinforcement capabilities.</li><li class="leading-relaxed">Experience in the construction of data security prevention and control links.</li><li class="leading-relaxed">Practical experience and capabilities in the best practices and solution construction processes for preventing various data leakage channels.</li></ul>Preferred Qualifications:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience in e-commerce and retail related fields.</li><li class="leading-relaxed">Experience in data platform related product development or big data technologies, such as Hadoop, ClickHouse, etc.</li></ul>

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