irongame studios

Customer Support Analyst (Part time)

Game Programmer

We are seeking a Customer Support Analyst to join our growing team in Montevideo, Ciudad Vieja. This hybrid, part-time role involves providing outstanding support to users, evolving customer experience projects, and reporting insights to Product teams. The ideal candidate is an enthusiastic problem solver with strong communication skills, capable of interpreting feedback and adapting to changes, with a passion for gaming.

<p class="my-4 text-gray-700 leading-relaxed">We’re looking for someone to join our growing Customer Support team! You’ll help us continue to deliver outstanding support.</p><p class="my-4 text-gray-700 leading-relaxed">Reporting to the Head of Marketing, you'll take care of users every week to ensure they get the best support they need. You’ll also work on projects to evolve our customer experience, reporting back insights to our Product teams and keep our documentation updated as the games evolve.</p><p class="my-4 text-gray-700 leading-relaxed">You’ll be an enthusiastic problem solver, keen to keep going until the issue is solved. You must portray exceptionally strong verbal and written communication skills. Having the ability to read, analyze, and interpret consumer feedback and relay clear, concise, and helpful information and insights back to the consumer and the general public. You’ll be comfortable adapting quickly and openly to changes, and keen to always learn and apply these insights to your work.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">You will:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Answer in a timely manner support emails and reviews on the stores.</li><li class="leading-relaxed">Communicate crucial company updates through multiple channels (i.e., in-app messages, emails, blog posts, etc.)</li><li class="leading-relaxed">Help create internal processes that directly impact engagement and improve our response times.</li><li class="leading-relaxed">Create reports for the product team that highlight customer feedback/sentiment.</li><li class="leading-relaxed">Collaborate with other departments, including Product, Legal and Marketing.</li><li class="leading-relaxed">Collaborate with the CM to answer questions on social media.</li><li class="leading-relaxed">Encouraging user loyalty by providing an outstanding service.</li><li class="leading-relaxed">Get familiarized with our games so you can advise players.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Your profile:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience in a customer-facing role or a troubleshooting environment.</li><li class="leading-relaxed">Natural at problem-solving.</li><li class="leading-relaxed">An ability to identify a situation that’s ‘out of the ordinary’ and escalate.</li><li class="leading-relaxed">Proven independence and professional conduct.</li><li class="leading-relaxed">You possess in-depth knowledge about gaming and have a passion for all things related to video games.</li><li class="leading-relaxed">Level of English: Excellent</li></ul><p class="my-4 text-gray-700 leading-relaxed">Hours: Monday to Friday from 9:00 a.m. to 1:00 p.m.</p><p class="my-4 text-gray-700 leading-relaxed">*This job posting includes the candidates registered in the National Registry of Persons with Disabilities, who meet the conditions and suitability for the position described by the provisions of Law Number 19.691.</p>

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Stibo Systems

VP of Sales LATAM

The Orchard

Relationship Support

Devoteam

GCP Sales Specialist

Nine

Strategic Planning Analyst

Reporter

AI Engineer

Account Executive - Regional

Visual Journalist Trainee, The Sydney Morning Herald

Visual Journalist Trainee, The Age

The VP of Sales LATAM will lead sales efforts and drive revenue growth in the Latin America market. This role involves developing and executing sales strategies, ensuring customer satisfaction, enhancing brand recognition, and cultivating strong relationships with customers and partners. The ideal candidate is a dynamic, results-driven individual with an entrepreneurial spirit, capable of identifying new expansion opportunities and leading a diverse sales team in the LATAM market.

Stibo Systems is the master data management company that enables enterprises to become data-driven.In a world of complexity and uncertainty, we provide stability and transparency. That’s why some of the world’s most renowned brands choose to work with us. The Stibo corporation has existed since 1794. Today, Stibo Systems is held by a foundation, which allows us to focus on the long-term development of a strong product portfolio and obsess about servicing our customers. All without the interruptions of mergers and acquisitions.

Piccoline

FSI Industry Practice Lead

Accounting Assistant

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">This is the role and the main tasks:</h2><p class="my-4 text-gray-700 leading-relaxed">The VP of Sales LATAM is responsible for leading our sales efforts and driving revenue growth in the Latin America (LATAM) market. We are currently seeking a highly motivated and results-driven individual to take on this role. The ideal candidate will be tasked with developing and executing sales strategies that not only promote revenue growth but also ensure customer satisfaction and enhance brand recognition throughout the region. It will be their primary goal to cultivate strong relationships with customers and partners while identifying new opportunities for expansion and growth.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">More specifically, you will:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Develop and implement strategies to drive net new sales and foster growth and retention of existing customers and partners across Latin America.</li><li class="leading-relaxed">Identify and understand unique opportunities and challenges within the Latin America market. Create and expand relationships with key stakeholders, partners, and customers to maximize market penetration.</li><li class="leading-relaxed">Devise and execute comprehensive sales strategies that align with the company's goals and objectives for the region. This includes developing approaches for sales, account management, and alliances.</li><li class="leading-relaxed">Lead and inspire a diverse team of sales professionals, operations personnel, account managers, and alliances directors. Recruit and hire top talent while promoting a culture of motivation and achievement.</li><li class="leading-relaxed">Collaborate closely with other departments, including services, to ensure seamless execution of sales strategies and exceptional customer experience.</li><li class="leading-relaxed">Address the challenges of a diverse market with varying contracts and a lack of brand recognition. Focus on building brand recognition and targeting core industries to establish a strong presence in LATAM.</li><li class="leading-relaxed">Strong preference for experience in selling Master Data Management (MDM) along with a solid understanding of Software as a Service (Saas) offerings.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Who we are looking for</h2><p class="my-4 text-gray-700 leading-relaxed">We are searching for a dynamic and driven Vice President of Sales LATAM who embodies a strong entrepreneurial spirit and boasts a proven track record in successfully driving revenue growth and market expansion within the Latin America region. The ideal candidate will demonstrate a profound understanding of the unique challenges and opportunities that arise in the diverse LATAM market. Moreover, they should excel at devising and executing sales strategies that effectively capitalize on these factors to achieve outstanding results. As the VP of Sales LATAM, this individual will play a pivotal role in our company's growth by cultivating strategic relationships, fostering customer satisfaction, and establishing a prominent brand presence throughout the region.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Moreover, you have:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proven track record of driving revenue growth and market expansion within the Latin America region.</li><li class="leading-relaxed">Extensive experience in net new selling and account management, with a focus on customer satisfaction and retention.</li><li class="leading-relaxed">Strong understanding of the unique challenges and opportunities presented by the diverse LATAM market.</li><li class="leading-relaxed">Previous success in developing and executing effective sales strategies in the Latin America region.</li><li class="leading-relaxed">Demonstrated ability to build and lead a high-performing sales team.</li><li class="leading-relaxed">Entrepreneurial spirit and strategic thinking capabilities to navigate the complexities of the LATAM market.</li><li class="leading-relaxed">Experience in the software industry, preferably with expertise in Master Data Management (MDM) and Software as a Service (SaaS) solutions.</li><li class="leading-relaxed">Track record of raising brand recognition and establishing a strong market presence.</li><li class="leading-relaxed">Proactive, resourceful, and visionary leader with a customer-centric approach to sales.</li><li class="leading-relaxed">Previous success in championing sales efforts, expanding market presence, and fostering strong partnerships in LATAM.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">We Offer</h2><p class="my-4 text-gray-700 leading-relaxed">At Stibo System, we offer more than just a job. We put people first and inspire you to become the best version of yourself.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">We care about our colleague’s work-life balance, and we offer flexibility through a hybrid work model. We offer “MindFUL” and MindFuel” days, which are global days off, learning days, volunteer days, and much more</li><li class="leading-relaxed">International: A growing global company, with worldwide career opportunities, multicultural teams, and access to learning platforms like Udemy</li><li class="leading-relaxed">Well-being: A caring and inspiring environment, promoting a happy and healthy lifestyle through a wide range of facilities and activities</li><li class="leading-relaxed">We create our Software products and have a proven record of adding significant business value for our customers.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Join Stibo Systems, where we embrace 'All Kinds of Data Minds.'</h2><p class="my-4 text-gray-700 leading-relaxed">Stibo Systems is a global company with Danish heritage. We empower businesses to become digital leaders through our AI-powered, SaaS-based multidomain master data management solutions. By connecting data across products, customers, suppliers and more, we drive growth, efficiency, and sustainability for our customers.</p><p class="my-4 text-gray-700 leading-relaxed">At Stibo Systems, our people are key to our success and you will find an environment that values creativity, curiosity, and analytical thinking. We're committed to making you feel trusted, invested in, and connected, fostering a workplace where every data mind thrives.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Interested?</h2><p class="my-4 text-gray-700 leading-relaxed">We invite candidates for interviews continuously, so please apply as soon as possible.</p><p class="my-4 text-gray-700 leading-relaxed">We value diverse perspectives and skills. Even if you don’t meet every qualification listed in the ad, we encourage you to apply - what matters is your potential and unique skills.</p><p class="my-4 text-gray-700 leading-relaxed">We look forward to hearing from you!</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

Customer Support Analyst (Part time)

Game Programmer

Job Details