Customer Support Analyst (Part time)
Job Description
- Answer in a timely manner support emails and reviews on the stores.
- Communicate crucial company updates through multiple channels (i.e., in-app messages, emails, blog posts, etc.).
- Help create internal processes that directly impact engagement and improve our response times.
- Create reports for the product team that highlight customer feedback/sentiment.
- Collaborate with other departments, including Product, Legal and Marketing.
- Collaborate with the CM to answer questions on social media.
- Encouraging user loyalty by providing an outstanding service.
- Get familiarized with our games so you can advise players.
- Experience in a customer-facing role or a troubleshooting environment.
- Natural at problem-solving.
- An ability to identify a situation that’s ‘out of the ordinary’ and escalate.
- Proven independence and professional conduct.
- Possess in-depth knowledge about gaming and have a passion for all things related to video games.
- Excellent level of English.
We’re looking for someone to join our growing Customer Support team! You’ll help us continue to deliver outstanding support.
Reporting to the Head of Marketing, you'll take care of users every week to ensure they get the best support they need. You’ll also work on projects to evolve our customer experience, reporting back insights to our Product teams and keep our documentation updated as the games evolve.
You’ll be an enthusiastic problem solver, keen to keep going until the issue is solved. You must portray exceptionally strong verbal and written communication skills. Having the ability to read, analyze, and interpret consumer feedback and relay clear, concise, and helpful information and insights back to the consumer and the general public. You’ll be comfortable adapting quickly and openly to changes, and keen to always learn and apply these insights to your work.
You will:
- Answer in a timely manner support emails and reviews on the stores.
- Communicate crucial company updates through multiple channels (i.e., in-app messages, emails, blog posts, etc.)
- Help create internal processes that directly impact engagement and improve our response times.
- Create reports for the product team that highlight customer feedback/sentiment.
- Collaborate with other departments, including Product, Legal and Marketing.
- Collaborate with the CM to answer questions on social media.
- Encouraging user loyalty by providing an outstanding service.
- Get familiarized with our games so you can advise players.
Your profile:
- Experience in a customer-facing role or a troubleshooting environment.
- Natural at problem-solving.
- An ability to identify a situation that’s ‘out of the ordinary’ and escalate.
- Proven independence and professional conduct.
- You possess in-depth knowledge about gaming and have a passion for all things related to video games.
- Level of English: Excellent
Hours: Monday to Friday from 9:00 a.m. to 1:00 p.m.
*This job posting includes the candidates registered in the National Registry of Persons with Disabilities, who meet the conditions and suitability for the position described by the provisions of Law Number 19.691.
