Client Onboarding & Operations Specialist

The Client Onboarding & Operations Specialist supports EU-based clients from initial onboarding to long-term retention, ensuring full compliance with CySEC regulatory requirements. This role involves daily application reviews, processing various account types, proactive client follow-up for documentation, and investigating system alerts. The specialist acts as a primary client contact, manages inquiries and complaints, supports audits, and contributes to client conversion and retention, all while maintaining high operational and risk management standards.

Must Have

• Conduct daily reviews and verification of onboarding applications to meet CySEC regulatory requirements and internal policies.
• Process sub-account, corporate, and professional account applications.
• Proactively follow up with clients to complete onboarding requirements.
• Analyse and investigate alerts generated by internal systems.
• Promote high standards of KYC, EDD, and regulatory compliance.
• Act as the primary point of contact for clients, delivering timely, accurate, and professional support.
• Manage, respond to, and follow up on client and prospective client inquiries or complaints.
• Support internal and external audit reviews by providing required documentation.
• Contribute to business success by driving client conversion rates and supporting client retention.
• Proficiency in Polish and English.
• CySEC AML Certificate required.
• Strong knowledge of KYC, EDD, AML frameworks, and regulatory requirements.
• Excellent communication skills with a client-centric and professional approach.
• Strong attention to detail and ability to manage multiple onboarding cases simultaneously.
• Ability to analyse alerts, identify risks, and follow established compliance procedures.

Good to Have

• Additional European languages are an advantage.

Perks & Benefits

• Competitive and attractive compensation package.
• Extensive learning and development opportunities, including professional training, certifications, and soft skills development.
• 21 annual leave days.
• 5 paid study leave days.
• 1 paid volunteer day per year.
• Comprehensive health insurance.

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Cyprus.

Who we are

A leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread Betting. Our business has evolved into a world-class, multifaceted brokerage with offices across six regions worldwide. Through significant investment in cutting-edge trading technology, delivers a comprehensive end-to-end trading experience, servicing traders of all levels—from beginners to institutional clients.

Let’s talk about the cool stuff you’ll do!

The Client Onboarding & Operations Specialist plays a key role in supporting EU-based clients throughout their lifecycle—from initial onboarding to ongoing support and long-term retention. This role ensures full compliance with CySEC regulatory requirements while delivering a high-quality client experience and maintaining strong operational and risk management standards.

Your EDGE assignment / You will:

• Conduct daily reviews and verification of onboarding applications to ensure all client information, documentation, and declarations meet CySEC regulatory requirements and internal policies.
• Process sub-account, corporate, and professional account applications, ensuring accurate submission of all required documentation, eligibility criteria, and supporting evidence.
• Proactively follow up with clients to complete onboarding requirements, collecting missing documentation and information to ensure timely account activation.
• Analyse and investigate alerts generated by internal systems, following established policies, procedures, and tools to ensure compliance with internal controls and regulatory obligations.
• Promote high standards of KYC, EDD, and regulatory compliance, contributing to a strong risk-aware and compliance-focused culture.
• Act as the primary point of contact for clients, delivering timely, accurate, and professional support for inquiries, concerns, and operational requests.
• Manage, respond to, and follow up on client and prospective client inquiries or complaints in line with internal policies and departmental SOPs.
• Support internal and external audit reviews by providing required documentation, reports, and clarifications in a timely manner.
• Contribute to business success by driving client conversion rates and supporting the effective retention of active clients.

Are you the one?

• Proficiency in Polish and English; additional European languages are an advantage.

Previous experience in client onboarding, client operations, compliance, or a similar role within financial services, fintech, or investment firms.

• CySEC AML Certificate required.
• Strong knowledge of KYC, EDD, AML frameworks, and regulatory requirements.
• Experience handling corporate, professional, or complex account structures.
• Excellent communication skills with a client-centric and professional approach.
• Strong attention to detail and ability to manage multiple onboarding cases simultaneously.
• Ability to analyse alerts, identify risks, and follow established compliance procedures.
• Comfortable working in a fast-paced, regulated environment.

Axi’s bag of delights

Competitive and attractive compensation package.

Extensive learning and development opportunities, including professional training, certifications, and soft skills development.

21 annual leave days, 5 paid study leave days, and 1 paid volunteer day per year.

Comprehensive health insurance.

Axi’s interview journey

• Talent Acquisition Call – 45 Minutes
• Hiring Manager Interview – 60 Minutes
• Final Interview – 60 Minutes

Final assessment focusing on cultural fit, stakeholder interaction, and long-term potential.

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment of any fees related to the recruitment of the candidate represented in the unsolicited resume.

At , we prioritize creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.