Meow Wolf

General Manager

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The General Manager is responsible for overall daily operations of Meow Wolf site including the effective and successful management of labor, productivity, quality control, guest experience, employee satisfaction, guest per caps and all revenue streams, and safety measures. This role involves enhancing operational procedures, overseeing all site areas, directing multiple projects, managing budgets, and coordinating with various departments to ensure high guest satisfaction. The General Manager also serves as a company representative for community engagement and regulatory channels.

Supervising Video Editor, Exhibition Content

Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment Visa at this time.Meow Wolf opens portals of possibility. Come as you are!We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world’s leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.We share a strong commitment to Belonging through our values of:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Collaborative Creativity: We believe the act of creating together amplifies possibilities.</li><li class="leading-relaxed">Provocative Playfulness: We celebrate the unexpected because it is the doorway to discovery.</li><li class="leading-relaxed">Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong.</li><li class="leading-relaxed">Authentic Compassion: We are “kind punks” - supportive to each other and standing up for what we believe in.</li><li class="leading-relaxed">Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art.</li></ul>If this all sounds like YOU, read on…Job Disclosures:Compensation: The salary range for this position is $187,609 to $220,440. Compensation may vary based on location and experience.Job Summary:The General Manager is responsible for overall daily operations of Meow Wolf site including the effective and successful management of labor, productivity, quality control, guest experience, employee satisfaction, guest per caps and all revenue streams, and safety measures as established and set by the Operations Division and site specifics. Serve as a company representative for all required engagement including community functions, media requests, outreach, landlord relations, and regulatory channels. Enhance the operational procedures, systems and principles in the areas of information flow and management for management, team members and guests. This includes oversight of all Meow Wolf areas including, but not limited to exhibition, guest experience, team management, revenue goals, sales & marketing objectives, site and guest safety and security, and other aspects as required for daily operation. This individual must be able to direct multiple projects simultaneously, managing all elements, including approved budgets and coordinating guest experience, safety & security, staff management and other operational pieces with associated reporting departments. Evaluates all shows and staff, manages budgets, planning, timelines, and deadlines. Carries out supervisory responsibilities in accordance with company’s policies and applicable laws. As key leadership on the team, must direct and work seamlessly with Operations Directors, Finance, Human Resources, Retail/Merchandise, Food & Beverage, Safety & Security, and Sales/Marketing Directors and Managers to ensure delivery of the highest level of guest satisfaction. Reports directly to SVP, Head of ExhibitionsKey Responsibilities:With oversight from SVP Head of Exhibitions and in conjunction with appropriate departments as required:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Executes operational directives</li><li class="leading-relaxed">Develops, reviews, updates and implements strategic planning of the business including, but not limited to: sales, financial performance, new product development to maintain profitability, sustainability and longevity of the attraction.</li><li class="leading-relaxed">Manage the pre-opening set up in all business aspects to ensure a successful launch of the attraction in order to achieve guest volume, EBITDA and other Key Performance Indicators (KPI) targets</li><li class="leading-relaxed">Ensure all Capex projects are rationally justified, delivered on time, on budget and to desired specifications.</li><li class="leading-relaxed">In conjunction with the Marketing department, ensure strong and coordinated delivery of regional marketing strategies including promotions, trade marketing, and PR.</li><li class="leading-relaxed">Implements company programs and directs the operations for all departments to ensure compliance with: Standard Operating Procedures (SOP), health and safety regulations, federal, state and local regulations, optimal level of service, quality and guest services.</li><li class="leading-relaxed">Works with the resorts & hotels and sales team to develop marketing programs and promote the attraction to potential guests.</li><li class="leading-relaxed">Must create a strategic team environment that produces exceptional guest services, while directing the management team and ensuring all staff members perform at a consistent high level.</li><li class="leading-relaxed">Responsible for the preparation, presentation and subsequent achievement of the annual operating budget, marketing & sales plans and capital budget</li><li class="leading-relaxed">Directs and coordinates all divisional department activities to meet business and profitability growth objectives of the attraction</li><li class="leading-relaxed">Ensures adequate staffing and development in all work centers: hires, trains, coaches and empowers employees to exceed guest service standards and revenue goals</li><li class="leading-relaxed">Assists with creation and maintenance of operating controls, operating procedures, company policies and service standards</li><li class="leading-relaxed">In coordination with creative team, implements strategies for various artistic projects and oversees them to completion</li><li class="leading-relaxed">Ensures artistic elements of the attraction meet or exceed brand standards</li><li class="leading-relaxed">Coaches, mentors and develops staff; provides career development planning and opportunities</li><li class="leading-relaxed">Provides leadership for employee relations through effective communications, coaching, training and development</li><li class="leading-relaxed">Models safe working behaviors to ensure a safe work environment and and guest experience</li><li class="leading-relaxed">Ensures compliance with local, state and federal regulations</li></ul>Required Qualifications<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Prior experience as a General Manager, Company Manager, Operations Director, or role with relevant responsibilities</li><li class="leading-relaxed">Minimum 10 years management in attractions, live entertainment, sports, hospitality, museums, and/or operations environment</li><li class="leading-relaxed">Minimum 5 years experience developing budgets, financial strategy, and managing profitability</li><li class="leading-relaxed">Direct experience with immersive theater, art installations, theme/amusement park entertainment, an/or event production and management</li></ul>Essential Skills and Abilities<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Team Leadership, Management and Development</li><li class="leading-relaxed">Project Management</li><li class="leading-relaxed">CapEx Management</li><li class="leading-relaxed">Project Development</li><li class="leading-relaxed">Budget Development/Adherence</li><li class="leading-relaxed">Contract Negotiation</li><li class="leading-relaxed">Stress Management</li><li class="leading-relaxed">Project Delivery</li><li class="leading-relaxed">Policy, Procedure, Protocol Development and Enforcement</li><li class="leading-relaxed">Entertainment and/or attraction experience</li><li class="leading-relaxed">Guest Relations</li><li class="leading-relaxed">Strong Verbal, Written, and Tactile Communication</li><li class="leading-relaxed">Team Player</li><li class="leading-relaxed">Good analytical/critical thinking</li><li class="leading-relaxed">Solution-Oriented</li><li class="leading-relaxed">Proven work experience as a General Manager or within a similar role</li><li class="leading-relaxed">Understanding of site management best practices and relevant laws</li><li class="leading-relaxed">Hands-on experience with software and office programs</li><li class="leading-relaxed">Proficiency in English; knowledge of other languages is a plus</li><li class="leading-relaxed">Customer service drive with outstanding communication and active listening skills</li><li class="leading-relaxed">Excellent problem-solving and multitasking skills</li><li class="leading-relaxed">Leadership skills along with the ability to motivate a team into high performance</li><li class="leading-relaxed">Ability to work flexible hours</li><li class="leading-relaxed">Strong sense of responsibility and a professional presentation</li><li class="leading-relaxed">Adult + Child + Infant CPR, AED, and First Aid certification</li></ul>Direct Reports:General Manager is the Direct Report for:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Admin: HR, Accountant, Accounts Payable, Admin Assistant</li><li class="leading-relaxed">Operations Director</li><li class="leading-relaxed">Safety & Security Manager</li><li class="leading-relaxed">Events Director</li><li class="leading-relaxed">Director, Exhibition & Facilities</li><li class="leading-relaxed">Senior Manager, Sales & Marketing</li></ul>Work Environment and Physical DemandsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required.Work Environment:This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and scanners. This position also works in an indoor setting with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines and small and / or enclosed spaces.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical ability to walk, stand, take stairs/slides/elevators, and navigate the elements during the day and night. Employee may be required to remain in a sitting or standing position for prolonged periods, and repeat motions that may include the wrists, hands, and/or fingers. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift up to 40 pounds at times.The employee will comply with company and OSHA standard workplace safety protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work Schedule:This is a full-time position that requires the ability to work a flexible schedule including evenings, weekends and holidays.Supervisor Responsibilities:This position does require supervisory responsibility.TravelThis position will require moderate travel (25%-30%)Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.IMPACT: Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.INCLUSION: Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law.BENEFITS:The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families. As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks.Regular or Project Based Full-time positionsPlease visit <a href="http://www.meowwolf.com/careers" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">www.meowwolf.com/careers</a> for more information.

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You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals. You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Our enterprise security platform detects and prevents known and unknown threats while safely enabling an increasingly complex and rapidly growing number of applications. Come be part of the team that redefined the firewall industry and is now the fastest-growing security company in history. Palo Alto Networks, the global cybersecurity leader, is shaping the cloud-centric future with technology that is transforming the way people and organizations operate. Our mission is to be the cybersecurity partner of choice, protecting our digital way of life. We help address the world's greatest security challenges with continuous innovation that seizes the latest breakthroughs in artificial intelligence, analytics, automation, and orchestration. By delivering an integrated platform and empowering a growing ecosystem of partners, we are at the forefront of protecting tens of thousands of organizations across clouds, networks, and mobile devices. Our vision is a world where each day is safer and more secure than the one before.

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As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Our Commitment</h2>We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.

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