MetalBear

Solution Engineer North America

Solution Engineer EMEA

Software Engineering Team Lead

Solution Engineer APAC

MetalBear is seeking an exceptional Solutions Engineer for North America to design, build, and lead customer-facing functions. This role involves owning the entire customer journey from pre-sales to retention, leading technical conversations, acting as a trusted advisor, and collaborating cross-functionally. It offers high ownership, strategic impact, and fast career growth in a rapidly scaling, venture-backed startup, shaping the future of customer experience in cloud-native tech.

Senior Software Engineer

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3>MetalBear is looking for an exceptional generalist to join our team as a Solutions Engineer in North America. This is a rare opportunity to design, build, and lead a customer-facing function from the ground up in a high-growth, venture-backed startup. You’ll play a critical role in shaping our go-to-market strategy, driving technical success for customers, and ultimately helping define what world-class customer experience looks like at MetalBear.You’ll be joining at a pivotal moment — right as we hit our scaling stride. Backed by top-tier investors, MetalBear is growing fast, and this role offers both immediate impact and long-term leadership opportunity. Every person on our team is a high performer from a leading company, and we’re building something ambitious together.🚀 What You'll Do<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own the entire customer journey — from pre-sales engagement and onboarding to post-sales success and retention.</li><li class="leading-relaxed">Lead technical conversations with prospects and customers, guiding them through demos, Proof-of-Concepts (POCs), and production deployments.</li><li class="leading-relaxed">Act as a trusted advisor, ensuring customers get maximum value from MetalBear's platform.</li><li class="leading-relaxed">Collaborate cross-functionally with Sales, Product, and Engineering to shape our offering based on real customer needs.</li><li class="leading-relaxed">Build from zero-to-one: Help define our customer engineering playbook and scale best practices across regions.</li></ul>🌍 Why This Role Is Unique<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">High ownership: You'll be the first Solutions Engineer in North America, helping shape our customer-facing motion across the region.</li><li class="leading-relaxed">Strategic impact: Your work will directly influence go-to-market strategy, product direction, and customer outcomes.</li><li class="leading-relaxed">Fast career growth: This is a high-visibility role with significant potential to evolve into leadership as we scale.</li><li class="leading-relaxed">Founder and exec access: Work closely with our CEO and leadership team on strategic initiatives.</li><li class="leading-relaxed">Startup energy: Join a tight-knit, high-performing team with a strong bias for action and learning.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements</h3>🔧 What We’re Looking For<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3+ years of experience in high-performance environments (startups, scale-ups, or fast-moving tech companies).</li><li class="leading-relaxed">Strong technical foundation: Proficient with cloud platforms (AWS, GCP, or Azure), modern infrastructure (Kubernetes, microservices), and able to write/read code confidently.</li><li class="leading-relaxed">Customer-centric mindset: You’ve worked in technical customer-facing roles and know how to communicate clearly, build trust, and drive value.</li><li class="leading-relaxed">Self-starter mentality: Comfortable with ambiguity, resourceful, and thrive in environments with minimal oversight.</li><li class="leading-relaxed">Excellent communicator: You can adapt your message to both technical and business audiences.</li><li class="leading-relaxed">Execution-focused: Strong organizational skills, able to juggle priorities, and deliver high-quality work consistently.</li><li class="leading-relaxed">Bonus: Experience in pre-sales engineering, customer success, or solutions architecture — especially in quota-carrying or revenue-aligned roles.</li></ul>📈 What You’ll Get<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A key role in a rapidly scaling startup with outsized ownership.</li><li class="leading-relaxed">Competitive compensation and meaningful equity.</li><li class="leading-relaxed">A front-row seat to company growth, with the chance to shape how we operate at scale.</li><li class="leading-relaxed">A team that values curiosity, drive, and humility.</li></ul>MetalBear is building for the next generation of developers and infrastructure teams. If you’re excited to shape the future of customer experience in cloud-native tech — we’d love to hear from you.

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OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. AI is an extremely powerful tool that must be created with safety and human needs at its core. OpenAI is dedicated to putting that alignment of interests first — ahead of profit. To achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. Our investment in diversity, equity, and inclusion is ongoing, executed through a wide range of initiatives, and championed and supported by leadership.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the Team</h2>The ChatGPT team works across research, engineering, product, and design to bring OpenAI’s technology to the world.We seek to learn from deployment and broadly distribute the benefits of AI, while ensuring that this powerful tool is used responsibly and safely. We aim to make our innovative tools globally accessible, transcending geographic, economic, or platform barriers. Our commitment is to facilitate the use of AI to enhance lives, fostered by rigorous insights into how people use our products.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the Role</h2>We are looking for an experienced backend engineer to join our new ChatGPT Growth team to spearhead high-impact projects that amplify the user base of ChatGPT and Plus Subscribers. Your role will include projects such as optimizing account access, notifications, SEO, fostering value discovery, and virality. As we are in the nascent stages of growth at OpenAI, we will rely on you to discover pivotal areas where strategic bets or incremental efforts can catalyze significant impact. We value engineers who are impact-driven, autonomous, adept at discerning crucial insights from experimental results, and have a strong intuition for how to remove barriers to unlocking the magic of ChatGPT.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">In this role, you will:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Drive long-term growth of ChatGPT through a combination of data analysis, product ideation, and experimentation to optimize product experiences.</li><li class="leading-relaxed">Partner with iOS, Android, and fullstack engineers to</li><li class="leading-relaxed">Plan and deploy backend systems necessary to power these product experiences.</li><li class="leading-relaxed">Execute on projects by working closely with research, product, design, data science and other members of product teams to land impact on product goals.</li><li class="leading-relaxed">Create a diverse and inclusive culture that makes all feel welcome while enabling radical candor and the challenging of group-think.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">You might thrive in this role if you:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Shipped features to power experiences that optimize the user funnel, such as landing pages, product pages, purchase flows, search flows, etc.</li><li class="leading-relaxed">Are highly analytical and have experience designing and implementing A/B tests, with a scientific approach to data-based experiments. 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For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.To notify OpenAI that you believe this job posting is non-compliant, please submit a report through <a href="https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">this form</a>. No response will be provided to inquiries unrelated to job posting compliance.We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this <a href="https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">link</a>.<a href="https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">OpenAI Global Applicant Privacy Policy</a>At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

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Solution Engineer North America

Solution Engineer North America

Solution Engineer EMEA

Solution Engineer EMEA

Software Engineering Team Lead

Solution Engineer EMEA

Solution Engineer North America

Solution Engineer APAC

Software Engineering Team Lead

Job Details