NinjaVan

Customer Service Staff (HANOI)

Operations Recruitment Specialist (Mass)

Regional IT Infrastructure Engineer

Senior Staff Data Engineer

Senior Data Engineer(SSE)

Station Assistant - HCM

Technical Project Manager

Pickup Regional Manager

Software Engineer (Full Stack)

Ninja Van, a leading tech-enabled logistics company in Southeast Asia, is seeking a Customer Service Staff in Hanoi. This role primarily involves handling customer complaints and inquiries regarding delivery and service issues, ensuring professional resolution and preventing escalation. The successful candidate will also support operations by collaborating with customers to achieve key performance indicators like on-time pickup and delivery. Additionally, the role requires proactive information gathering from sellers to understand their needs, building strong relationships, and ensuring compliance with standard procedures to enhance service quality and customer retention.

Delivery Station Manager - Nha Trang

<p class="my-4 text-gray-700 leading-relaxed">Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Main Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Complaint Handling (80%)</strong></li><li class="leading-relaxed">Meet and communicate closely with customers to identify emerging issues or resolve customer inquiries, such as receiving goods, delivery, or service complaints.</li><li class="leading-relaxed">Ensure professional handling of customer issues and leverage soft skills to prevent escalation.</li><li class="leading-relaxed"><strong>Operations Support (5%)</strong></li><li class="leading-relaxed">Leverage customer relationships to work with them on operational issues, to support the Operations department in achieving KPIs such as on-time pickup/delivery.</li><li class="leading-relaxed"><strong>Information Survey (5%)</strong></li><li class="leading-relaxed">Proactively collect and analyze information from Sellers to understand the needs, expectations, and business specifics of each customer. From there, accurately identify emerging issues and coordinate with relevant departments to provide appropriate support solutions, improving service quality and customer experience.</li><li class="leading-relaxed"><strong>Customer Visits (5%)</strong></li><li class="leading-relaxed">Build and maintain relationships; collect actual feedback from Sellers to improve service quality and increase seller retention. Support Sellers in complying with standard procedures (e.g., packaging, order creation, on-time handover) to improve internal metrics such as on-time pickup/delivery.</li><li class="leading-relaxed"><strong>Other tasks (5%)</strong></li><li class="leading-relaxed">Resolve other issues arising during work as assigned by direct manager.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Preferably 1 year of experience in e-commerce or logistics industry</li><li class="leading-relaxed">College degree or higher</li><li class="leading-relaxed">Clear mindset and career path for Account Management</li><li class="leading-relaxed">Good to have experience with Salesforce system</li><li class="leading-relaxed">Professional attitude and excellent communication skills</li><li class="leading-relaxed">Dexterous and good at communication to motivate internal teams and external accounts</li><li class="leading-relaxed">Emotional mastery is a mandatory requirement</li><li class="leading-relaxed">Scientific and detailed workload management</li><li class="leading-relaxed">Basic English</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Benefits</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Benefits:</strong></li><li class="leading-relaxed">Salary + monthly incentives</li><li class="leading-relaxed">Sign labor contract after probation</li><li class="leading-relaxed">Provided with a laptop for work</li><li class="leading-relaxed">Tet bonus</li><li class="leading-relaxed">Annual salary review</li><li class="leading-relaxed">Year-end parties, Town Hall parties, Company Trip, Team Building activities</li><li class="leading-relaxed">Full salary social insurance contribution</li><li class="leading-relaxed">Other allowances: 12 annual leave days, 5 full-paid sick leave days</li><li class="leading-relaxed"><strong>Training opportunities:</strong></li><li class="leading-relaxed">Participate in internal training courses: Online/Offline to enhance capabilities</li><li class="leading-relaxed">Opportunity to be promoted to management positions</li><li class="leading-relaxed"><strong>Colleagues:</strong></li><li class="leading-relaxed">Open, respectful, listening, and development-enabling senior leadership</li><li class="leading-relaxed">Young and dynamic working environment</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Location - Working Hours</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Location:</strong> 21T1 Hapulico, No. 83 Vu Trong Phung Street, Thanh Xuan Trung Ward, Thanh Xuan District, Hanoi</li><li class="leading-relaxed"><strong>Time:</strong> 6 days/week (1 day off any day). 1 rotating 8-hour shift starting from 8 AM, ending at 8 PM</li></ul><p class="my-4 text-gray-700 leading-relaxed">By filling out and submitting your personal information in this form, you confirm that the information you provide is accurate. You agree and allow Nin Sing Logistics Co., Ltd. (“Ninja Van”) to collect, process, and disclose the personal information you have provided in accordance with the provisions of Ninja Van's Privacy Policy/Personal Data Processing Notice at https://www.ninjavan.co/files/vi-vn/personal-data-processing-notice.pdf</p><p class="my-4 text-gray-700 leading-relaxed">(You have the right to update, correct, delete, withdraw consent, and other data subject rights. To exercise these rights, please send your request to the email address vn-privacy@ninjavan.co.)</p><p class="my-4 text-gray-700 leading-relaxed">Submit a job application</p><p class="my-4 text-gray-700 leading-relaxed">By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.</p>

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Bluevine is transforming small business banking with innovative solutions. This role involves shaping and owning the ecosystem for core data products, collaborating closely with Data teams to influence data consumption and integration. The Senior ML Engineer will play an integral part in designing new ML solutions, finding innovative approaches for real-time analytics, and building complex data pipelines. The position focuses on developing data-centric infrastructure tools to enhance data analytics and research, both in real-time and offline, utilizing modern Big Data technologies.

Bluevine is on a mission to enable a better financial future for small business owners through innovative banking solutions designed just for them. By combining best-in-class technology with advanced security and a deep understanding of the small business community, we deliver end-to-end banking and lending products that empower always-on entrepreneurs to grow their businesses with confidence. As a dynamic company with massive potential, we’re backed by leading investors such as Lightspeed Venture Partners, Menlo Ventures, 83North, Citi Ventures, and nearly 9 years of proven success.

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<p class="my-4 text-gray-700 leading-relaxed">In this role, you will shape and own the ecosystem that productizes our core data products - you will work closely with our Data teams and influence how data is consumed and integrated throughout the organization, take an integral part on the designing of new ML solutions, find innovative solutions for real-time analytics, and build complex data pipelines.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You'll Do:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support Bluevine’s business and research Data teams by designing and developing data-centric infrastructure tools to facilitate and enhance Data Analytics and Research, both in real-time and offline.</li><li class="leading-relaxed">Help design and implement next-generation ML workloads, focusing on modern, efficient Big Data technologies.</li><li class="leading-relaxed">Use pipeline orchestration tools such as AirFlow, ML platforms such as SageMaker, and data frameworks to design and develop first-in-class solutions for the financial sector.</li><li class="leading-relaxed">Design and develop end-to-end data pipelines, from data collection, through data validation and transformation, to making the data available to processes and stakeholders.</li><li class="leading-relaxed">Work closely with Bluevine’s Data Science, Data Engineering and Data Analytics teams.</li><li class="leading-relaxed">Work closely with Bluevine’s other R&D teams to help incorporate industry best practices, define and enforce data governance procedures, and monitor system performance</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What We Look For:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor or Master in Computer Science or related field</li><li class="leading-relaxed">5+ years of full-time work experience (not including internships, study, personal/school projects) as a Backend engineer/ML Infra engineer in a fast-paced, data-centric environment.</li><li class="leading-relaxed">5+ years of hands-on Python programming experience (not including internships, study, personal/school projects).</li><li class="leading-relaxed">Experience with AWS ecosystem and container technology (e.g. Docker, K8S)</li><li class="leading-relaxed">Exceptional communication skills, ability to collaborate smoothly with and convey complex ideas in a clear way to people of different backgrounds.</li><li class="leading-relaxed">Be a quick learner, adaptable and have the ability to work independently or as part of a team in a fast-paced environment</li><li class="leading-relaxed">Ability to quickly and independently learn new technologies, frameworks, and algorithms.</li><li class="leading-relaxed">Proactive, result-driven and multi-tasker; creative but committed to meeting deadlines.</li><li class="leading-relaxed">Very good English, written and verbal.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Bonus points if you also have:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience with AWS SageMaker</li><li class="leading-relaxed">Experience with databases such as PostgreSQL Redshift, Neptune</li><li class="leading-relaxed">Experience with monitoring tools like Grafana, Sentry, Opensearch</li><li class="leading-relaxed">Experience working Python ML libraries (e.g. Pandas, Numpy, Scikit Learn)</li><li class="leading-relaxed">Experience working with Airflow</li><li class="leading-relaxed">Experience in working with Jenkins based CI/CD</li><li class="leading-relaxed">Experience with streaming and real time analytics systems</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Benefits & Perks</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Excellent group health coverage and life insurance</li><li class="leading-relaxed">Stock options</li><li class="leading-relaxed">Hybrid work model</li><li class="leading-relaxed">Meal allowance</li><li class="leading-relaxed">Transportation assistance (terms and conditions apply)</li><li class="leading-relaxed">Generous paid time off plan, Holidays</li><li class="leading-relaxed">Company-sponsored mental health benefits</li><li class="leading-relaxed">Financial advisory services for both short- and long-term goals</li><li class="leading-relaxed">Learning and development opportunities to support career growth</li><li class="leading-relaxed">Community-based volunteering opportunities</li></ul>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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