Plaid 

Product Manager

Engineering Manager - Update Pipeline

Engineering Manager - Payment Risk

Machine Learning Engineer - Data Foundation and AI

Account Executive - Named Enterprise - Public Sector

Staff Machine Learning Engineer - Fraud Data

As a Product Manager at Plaid, you will define and drive products that help millions connect, move, and manage their money. You'll partner with engineering, design, and go-to-market teams to translate customer needs into impactful, high-quality products. This role involves owning a product area, shaping the roadmap using data and feedback, collaborating with cross-functional teams, and using metrics to improve outcomes, all while acting with a founder mindset.

We evaluate what to pursue, craft strategies to maximize impact, and help teams deliver market success.We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.Plaid’s Product team builds the network that powers open finance. We unlock financial freedom by enabling innovation, reliability, and customer success. Our PMs are curious, fast-moving, and customer-obsessed, making intuitive, reliable experiences that help people thrive financially.As a Product Manager, you’ll define and drive products that help millions connect, move, and manage their money. You’ll partner with engineering, design, and go-to-market teams to translate customer needs into impactful, high-quality products.This role suits someone early in their PM career who loves to learn, collaborate, and build meaningful solutions that improve financial lives.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Responsibilities</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own a product area: define problems, write clear requirements, and drive execution with cross-functional teams.</li><li class="leading-relaxed">Shape the roadmap using data, feedback, and market signals.</li><li class="leading-relaxed">Collaborate with Engineering and Design to deliver intuitive, high-quality experiences.</li><li class="leading-relaxed">Use metrics and user insights to measure and improve outcomes.</li><li class="leading-relaxed">Communicate clearly, align stakeholders, and guide decisions.</li><li class="leading-relaxed">Act with a founder mindset–simplify, move fast, and embrace feedback.</li><li class="leading-relaxed">Learn continuously and help raise the bar for Plaid’s products and culture.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">1–4 years of experience in a product-related role (e.g. Product Manager, APM, startup operator, founder, or product analyst).</li><li class="leading-relaxed">Proven track record of building or launching products end-to-end.</li><li class="leading-relaxed">Experience collaborating closely with engineering and design teams to deliver value quickly.</li><li class="leading-relaxed">Excellent written and verbal communication; able to explain complex ideas simply and effectively</li><li class="leading-relaxed">Comfortable operating in fast-moving, ambiguous environments.</li><li class="leading-relaxed">Familiarity using AI in your day-to-day product work, such as prototyping, research, or analysis.</li><li class="leading-relaxed">Experience in an early-stage or high-growth startup environment.</li><li class="leading-relaxed">[Nice to Have] Experience in fintech.</li></ul>The target base salary for this position ranges from $163,200/year to $223,200/year in Zone 1. The target base salary will vary based on the job's location.Our geographic zones are as follows:Zone 1 - New York City and San Francisco Bay AreaZone 2 - Los Angeles, Seattle, Washington D.C.Zone 3 - Austin, Boston, Denver, Houston, Portland, Sacramento, San DiegoZone 4 - Raleigh-Durham and all other US citiesAdditional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.Please review our Candidate Privacy Notice <a href="https://plaid.com/legal/#candidate-privacy-notice" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">here</a>.

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The Digital Support Program Manager plays a critical role in advancing Smarsh’s digital-first support strategy. This role oversees Knowledge-Centered Service (KCS) and the peer-to-peer online community, driving operational excellence, customer empowerment, and internal adoption of digital support practices. The Program Manager is responsible for creating the vision, managing day-to-day execution, coordinating cross-functional stakeholders, and enabling Support teams to deliver exceptional self-service experiences, directly impacting customer success, case deflection, and digital engagement.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Summary</h3>The Digital Support Program Manager plays a critical role in advancing Smarsh’s digital-first support strategy. As a core member of the Digital Support team, this role oversees two major pillars of our customer experience: Knowledge-Centered Service (KCS) and our peer-to-peer online community. The Program Manager drives operational excellence, customer empowerment, and internal adoption of digital support practices by ensuring our knowledgebase and community programs are healthy, scalable, and aligned to organizational goals.This role is both strategic and highly operational—responsible for creating the vision, managing day-to-day execution, coordinating cross-functional stakeholders, and enabling Support teams to deliver exceptional self-service experiences. By shaping how knowledge is created and shared, and by cultivating a thriving online community, the Program Manager directly impacts customer success, case deflection, and digital engagement.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">How will you contribute?</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Knowledgebase (KCS Program Leadership)</li><li class="leading-relaxed">Manage the KCS strategy, roadmap, and adoption across global Support teams.</li><li class="leading-relaxed">Oversee the knowledge base to ensure content quality, accuracy, structure, and usability.</li><li class="leading-relaxed">Facilitate KCS training, workshops, and ongoing coaching for the global Support organization.</li><li class="leading-relaxed">Partner with Support Managers to ensure Coach roles are properly staffed and fully supporting their product areas.</li><li class="leading-relaxed">Lead KCS dashboard reviews with Leadership and guide data-driven decisions.</li><li class="leading-relaxed">Coordinate recurring KM program evaluations, audits, and health checks.</li><li class="leading-relaxed">Oversee the article quality monitoring program and ensure corrective actions.</li><li class="leading-relaxed">Drive content tuning initiatives to improve customer self-service success.</li><li class="leading-relaxed">Maintain the KCS Rewards & Recognition program to encourage participation and excellence.</li><li class="leading-relaxed">Contribute to the Content Council and act on opportunities identified across teams.</li><li class="leading-relaxed">Collaborate with AI and KDE teams to identify, prioritize, and close content gaps.</li><li class="leading-relaxed">Partner with the Digital Support team to improve content findability and search experience.</li><li class="leading-relaxed">Expand KCS practices across other teams within Smarsh to mature the knowledge ecosystem.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Community (Peer-to-Peer Program Leadership)</li><li class="leading-relaxed">Oversee the health, growth, and effectiveness of the online peer-to-peer community.</li><li class="leading-relaxed">Collaborate with Product, Marketing, Support, and other business units to design engagement programs—such as VIP initiatives, gamification, reputation models, and targeted posting strategies.</li><li class="leading-relaxed">Create, maintain, and improve moderation playbooks, workflows, and best practices.</li><li class="leading-relaxed">Facilitate Digital Support dashboard reviews with Leadership focused on community insights and performance.</li><li class="leading-relaxed">Ensure community-related roles are staffed, trained, and operating effectively across all product lines.</li><li class="leading-relaxed">Manage escalations for unanswered posts, customer concerns, or urgent issues requiring support from internal teams.</li><li class="leading-relaxed">Perform administrative functions such as account unlocks, password resets, and display name updates.</li><li class="leading-relaxed">Support other duties as needed to ensure operational excellence and community success.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What will you bring?</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">1–3 years of experience as a Program Manager or similar role with measurable success.</li><li class="leading-relaxed">Proven ability to thrive in fast-paced environments with multiple overlapping projects and deliverables.</li><li class="leading-relaxed">Exceptional written and verbal communication skills, with the ability to tailor messaging to different audiences.</li><li class="leading-relaxed">Strong interpersonal and collaboration skills, with experience leading and contributing to cross-functional initiatives.</li><li class="leading-relaxed">Demonstrated leadership across teams and projects, influencing without direct authority.</li><li class="leading-relaxed">Experience in support operations, self-service programs, KCS, and/or online community environments.</li><li class="leading-relaxed">Ability to partner with peers and managers to identify knowledge needs and implement solutions that improve customer and agent outcomes.</li><li class="leading-relaxed">Strong analytical and problem-solving skills, including the ability to interpret data and recommend operational improvements.</li><li class="leading-relaxed">A positive, solutions-oriented mindset, demonstrating professionalism, respect, and constructive communication at all times.</li><li class="leading-relaxed">Effective presentation and stakeholder engagement skills, comfortable representing programs to leadership.</li><li class="leading-relaxed">Confident building relationships and delivering training, coaching, and enablement to colleagues.</li><li class="leading-relaxed">A deep understanding of KCS methodology, processes, and objectives.</li><li class="leading-relaxed">Strong sense of ownership and accountability, committed to delivering exceptional customer experience and achieving business results.</li><li class="leading-relaxed">Highly effective at collaborating across teams, functions, and organizational levels.</li><li class="leading-relaxed">Proven success in teaching, coaching, and coordinating complex, multi-team initiatives.</li><li class="leading-relaxed">Bachelor’s degree or equivalent practical experience.</li><li class="leading-relaxed">A naturally curious, growth-oriented mindset with enthusiasm for continuous improvement and innovation.</li><li class="leading-relaxed">Ability to travel 5–10% as needed.</li></ul>The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.Local cost of living assessments are done for each new hire at the time of offer.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About our culture</h3>Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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Product Manager

Product Manager

Engineering Manager - Update Pipeline

Engineering Manager - Payment Risk

Engineering Manager - Payment Risk

Machine Learning Engineer - Data Foundation and AI

Account Executive - Named Enterprise - Public Sector

Staff Machine Learning Engineer - Fraud Data

Staff Machine Learning Engineer - Fraud Data

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