Playstation

Sr. Employee Experience Technical Business Analyst

Content Optimisation Manager

Senior Planning Analyst - 12 month FTC

Department Assistant

Technical Account Manager I

Technical Account Management II (Edwin Hui)

PlayStation is seeking a highly experienced Sr. Employee Experience Business Analyst to lead the analysis, optimization, and continuous improvement of key employee-facing processes built on the ServiceNow platform. This role involves acting as a product owner for Workplace Service Delivery and a business lead for Agent design and orchestration across internal applications. The analyst will partner with People and Places, People Tech, and IT organizations to define requirements, improve workflows, and align solutions with strategic goals, valuing initiative, clarity, and follow-through.

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Why PlayStation?</h2><p class="my-4 text-gray-700 leading-relaxed">PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.</p><p class="my-4 text-gray-700 leading-relaxed">PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.</p><p class="my-4 text-gray-700 leading-relaxed">The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Role Overview</h2><p class="my-4 text-gray-700 leading-relaxed">We’re seeking a highly experienced <strong>Sr. Employee Experience Business Analyst</strong> to lead the analysis, optimization, and continuous improvement of key employee-facing processes built on the ServiceNow platform. This role will have two primary responsibilities: 1) Product owner for Workplace Service Delivery and 2) Business lead for Agent design and orchestration across internal applications and throughout the employee experience.</p><p class="my-4 text-gray-700 leading-relaxed">You’ll partner with stakeholders across People and Places, People Tech and IT organizations to define requirements, improve workflows, and align solutions with our strategic goals. This is a highly collaborative, remote-friendly role that values initiative, clarity, and follow-through.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Key Responsibilities</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Engage cross-functional business partners to gather and document requirements across ServiceNow modules (WSD and HRSD).</li><li class="leading-relaxed">Facilitate workshops and virtual interviews to map current-state processes and co-design future-state improvements.</li><li class="leading-relaxed">Translate business needs into detailed user stories, process documentation, and acceptance criteria within Agile frameworks.</li><li class="leading-relaxed">Serve as a liaison between technical teams and business stakeholders to ensure timely, high-quality solution delivery.</li><li class="leading-relaxed">Collaborate with ServiceNow developers and architects to validate feasibility and support platform configuration.</li><li class="leading-relaxed">Support UAT efforts, test planning, execution, and issue resolution.</li><li class="leading-relaxed">Maintain documentation including SOPs, process flows, and release notes.</li><li class="leading-relaxed">Identify opportunities for workflow automation and efficiency gains aligned with ITIL principles and platform best practices.</li><li class="leading-relaxed">Stay up-to-date on ServiceNow capabilities and trends; contribute to roadmap and continuous improvement discussions.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Required Qualifications</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">8–10 years of business analysis experience, with at least 5 years in ServiceNow-centric roles.</li><li class="leading-relaxed">Strong functional knowledge of ServiceNow WSD (Incident, Change, Problem, Request), HRSD, and Service Catalog.</li><li class="leading-relaxed">Familiarity with HRSD workflows and employee self-service experiences.</li><li class="leading-relaxed">Expertise in translating stakeholder needs into functional specs and agile artifacts (user stories, acceptance criteria).</li><li class="leading-relaxed">Comfortable working in distributed, remote environments using tools like Zoom, Confluence, JIRA, and Miro.</li><li class="leading-relaxed">Strong stakeholder engagement, facilitation, and written communication skills.</li><li class="leading-relaxed">Understanding of ITIL frameworks and enterprise governance models.</li><li class="leading-relaxed">ServiceNow certifications (CSA, WSD, HRSD) strongly preferred.</li><li class="leading-relaxed">Experience with scripting concepts, Flow Designer, or similar low-code automation platforms is a plus.</li></ul><p class="my-4 text-gray-700 leading-relaxed">#LI-BR1</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Compensation and Benefits</h2><p class="my-4 text-gray-700 leading-relaxed">At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package.</p><p class="my-4 text-gray-700 leading-relaxed">The estimated base pay range for this role is listed below.</p><p class="my-4 text-gray-700 leading-relaxed">$144,200 - $216,200 USD</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Equal Opportunity Statement:</h2><p class="my-4 text-gray-700 leading-relaxed">Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.</p><p class="my-4 text-gray-700 leading-relaxed">We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.</p><p class="my-4 text-gray-700 leading-relaxed">PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.</p>

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Want to move the world? Want to innovate and bring that innovation to life? At Wabtec, we are in the business of realizing potential – that of the transportation industry, and yours! Drawing on nearly four centuries of collective success across the vibrant portfolios of Wabtec, GE Transportation and Faiveley Transport, we offer employees hands-on opportunities all over the world to shape the future of transportation – as well as their own. Wabtec is focused on performance that drives progress, leveraging our digital expertise, technological innovation, and world-class manufacturing and services to create transportation solutions that move and improve the world. Along with our industry-leading portfolio of products and solutions for the rail and transit industries, Wabtec is a leader in mining, marine, and industrial solutions.

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<p class="my-4 text-gray-700 leading-relaxed">It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">WHY US</h3><p class="my-4 text-gray-700 leading-relaxed">If you are looking for a place where your curiosity, passion, and desire to learn are valued, then you are in the right place! For 20 years, we have been a stable employer with orders for 10 years ahead. We supply our air conditioning units for rail vehicles worldwide.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">WHAT WORK AWAITS YOU</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">preparation and issuance of material according to production requirements</li><li class="leading-relaxed">acceptance of goods based on delivery notes</li><li class="leading-relaxed">storage of goods in warehouse positions</li><li class="leading-relaxed">ensuring continuous supply of material to production</li><li class="leading-relaxed">checking for missing material</li><li class="leading-relaxed">loading/unloading trucks + other transit</li><li class="leading-relaxed">crane operation</li><li class="leading-relaxed">visual quality and condition control of received goods</li><li class="leading-relaxed">maintenance and control of the vehicle fleet</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">WHAT WE REQUIRE FROM YOU</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">forklift driving experience</li><li class="leading-relaxed">at least 1 year of experience in a similar position</li><li class="leading-relaxed">basic knowledge of computer technology (MS Office)</li><li class="leading-relaxed">carefulness, responsibility</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">WHAT WE OFFER YOU</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">7.5-hour workday</li><li class="leading-relaxed">clean and quiet environment</li><li class="leading-relaxed">25 days of vacation and 4 sick days per year</li><li class="leading-relaxed">Christmas bonus</li><li class="leading-relaxed">meal allowance up to 1900 CZK / month</li><li class="leading-relaxed">transport contribution 2 CZK / km</li><li class="leading-relaxed">Flexi pass card for leisure activities, health, education</li><li class="leading-relaxed">contribution to pension insurance</li><li class="leading-relaxed">contribution to language courses</li><li class="leading-relaxed">rewards for work and life anniversaries</li><li class="leading-relaxed">rewards for employee referrals</li><li class="leading-relaxed">rewards for blood donors</li><li class="leading-relaxed">free professional help - legal, psychological, financial</li><li class="leading-relaxed">discounts on Škoda Auto cars</li><li class="leading-relaxed">company events</li><li class="leading-relaxed">support for development and education</li></ul><p class="my-4 text-gray-700 leading-relaxed"><strong>Who are we?</strong></p><p class="my-4 text-gray-700 leading-relaxed">Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.</p><p class="my-4 text-gray-700 leading-relaxed">Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. 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Sr. Employee Experience Technical Business Analyst

Sr. Employee Experience Technical Business Analyst

Content Optimisation Manager

Senior Planning Analyst - 12 month FTC

Senior Planning Analyst - 12 month FTC

Department Assistant

Technical Account Manager I

Technical Account Management II (Edwin Hui)

Technical Account Management II (Edwin Hui)

Job Details