PostHog

Technical Customer Success Manager

Artist in Residence

Developer who loves writing

Product Engineer

Technical Onboarding Specialist

Technical Account Manager

A customer-obsessed person to take care of a large number of our larger customers. You’ll engage with them regularly to ensure their continued retention and growth. You'll need to be incredibly helpful, technical enough to help our customers, and solve real problems without asking a sales engineer for help. You’re great at building relationships with customers, understanding their priorities, and ensuring they are set up for success both today and in the long term. You'll be the face of PostHog for anywhere from 30-60 paying customers in the $10k-$100k ARR range, ensuring they stay with us by building relationships, owning feedback, and being responsive.

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About PostHog</h3>We're shipping <a href="https://posthog.com/handbook/why-does-posthog-exist" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">every product that companies need</a> to run their business from their first day, to the day they IPO, and beyond. The operating system for folks who build software.We started with open-source product analytics, <a href="https://posthog.com/handbook/story" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">launched out of Y Combinator's W20 cohort</a>. We've since shipped <a href="https://posthog.com/products" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">more than a dozen products</a>, including:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><a href="https://posthog.com/docs/data-warehouse" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">A built-in data warehouse</a>, so users can query product and customer data together using custom SQL insights.</li><li class="leading-relaxed"><a href="https://posthog.com/docs/cdp" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">A customer data platform</a>, so they can send their data wherever they need with ease.</li><li class="leading-relaxed"><a href="https://posthog.com/max" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Max AI</a>, an AI-powered analyst that answers product questions, helps users find useful session recordings, and writes custom SQL queries.</li></ul>Next on the roadmap are CRM, messaging, revenue analytics, and support products. When we say every product that companies need to run their business, we really mean it!We are:1. Product-led. More than 100,000 companies have installed PostHog, mostly driven by word-of-mouth. We have intensely strong product-market fit.2. <a href="https://paulgraham.com/aord.html" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Default alive</a>. Revenue is growing 10% MoM on average, and we're very efficient. We raise money to push ambition and grow faster, not to keep the lights on.3. Well-funded. We've raised more than $100m from some of the world's top <a href="https://posthog.com/handbook/strategy/investors" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">investors</a>. We're set up for a long, ambitious journey.We're focused on building an awesome product for end users, hiring exceptional teammates, shipping fast, and <a href="https://posthog.com/deskhog" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">being as weird as possible</a>.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Things we care about</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Transparency: Everyone can read about our roadmap, how we pay (or even let go of) people, our strategy, and how we work, in our <a href="https://posthog.com/handbook" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">public company handbook</a>. Internally, we share revenue, notes and slides from board meetings, and fundraising plans, so everyone has the context they need to make good decisions.</li><li class="leading-relaxed">Autonomy: We don’t tell anyone what to do. Everyone chooses what to work on next based on what's going to have the biggest impact on our customers, and what they find interesting and motivating to work on. <a href="https://posthog.com/handbook/wide-company" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Engineers lead product teams</a> and <a href="https://posthog.com/handbook/which-products" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">make product decisions</a>. Teams are flexible and easy to change when needed.</li><li class="leading-relaxed">Shipping fast: <a href="https://posthog.com/handbook/values#why-not-now" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Why not now?</a> We want to build a lot of products; we can't do that shipping at a normal pace. We've built the company around small teams – autonomous, highly-efficient groups of <a href="https://posthog.com/founders/cracked-manifesto" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">cracked engineers</a> who can outship much larger companies because they own their products end-to-end.</li><li class="leading-relaxed">Time for building: Nothing gets shipped in a meeting. We're a natively remote company. We default to async communication – PRs > Issues > Slack. Tuesdays and Thursdays are <a href="https://posthog.com/handbook/company/culture#were-on-the-makers-schedule" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">meeting-free days</a>, and we prioritize heads down building time over perfect coordination. This will be the most productive job you've ever had.</li><li class="leading-relaxed">Ambition: We want to solve big problems. We strongly believe that aiming for the best possible upside, and sometimes missing, is better than never trying. We're optimistic about what's possible and our ability to get there.</li><li class="leading-relaxed">Being weird: Weird means redesigning an already world-class website for the 5th time. It means shipping literally every product that relates to customer data. It means building an <a href="https://posthog.com/deskhog" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">objectively unnecessary developer toy</a> with dubious shareholder value. Doing weird stuff is a competitive advantage. And it's fun.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who we’re looking for</h3>A customer-obsessed person to take care of a large number of our larger customers. You’ll engage with them regularly to ensure their continued retention and growth.You'll need to be incredibly helpful, technical enough to help our customers, and solve real problems without asking a sales engineer for help.No going away and asking an expert by default. You will be the expert!You’re great at building relationships with customers, understanding their priorities, and ensuring they are set up for success both today and in the long term.Time zone requirements: You must be located in EMEA for this role.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you’ll be doing</h3>You’ll be the face of PostHog for anywhere from 30-60 paying customers in the $10k-$100k ARR range.Some of these customers will have come through our sales process and be well-known to us, while others will have self-served and never talked to us before!It’ll be your responsibility to ensure that both types of customers stay with us. This means doing things like:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Building relationships with the users, so that you know who the key people in each company are.</li><li class="leading-relaxed">This will encompass both CSM covering 30 accounts and CSM covering 60 account.</li><li class="leading-relaxed">Owning their feedback and making sure it gets to the wider PostHog team.</li><li class="leading-relaxed">Being super responsive to their Slack messages, support tickets, and emails.</li><li class="leading-relaxed">Generally being their favorite ever Customer Success person to work with!</li></ul>More broadly, you’ll need to keep an eye product usage and revenue data to ensure that your customers' health doesn’t move into the red, and be proactive in resolving things if it does.Your aim is to never be surprised when a customer tells us they are leaving. If you want to build automations to help you do your job here, go for it!This role comprises a base salary component, plus <a href="https://posthog.com/handbook/growth/sales/how-we-work#how-commission-works" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">bonus</a> for hitting/exceeding customer retention targets. The salary in our compensation calculator is your expected base_ pay for on-target earnings.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you won’t be doing</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">❌ Taking someone with you to every customer meeting. It’ll normally be you and the customer. Very occasionally you might bring a product engineer with you, e.g. if they are one of our first customers paying for a new product.</li><li class="leading-relaxed">❌ Aggressively pursuing expansion opportunities. This role is primarily focused on retention.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Able to go deep on understanding PostHog’s products, including more technical ones like feature flags and data warehouse. You don’t need to be a developer, but the ability to get into the details will give you confidence and really help you bring more value to customer conversations. For example, you should be able to advise on configuration best practices for companies with multiple products and applications, advising on the pros and cons of different SDKs and how to implement PostHog into their existing stack.</li><li class="leading-relaxed">Strong customer focus. You need to help our users and remove any blockers to them using PostHog effectively.</li><li class="leading-relaxed">Able to work at scale. You'll have around 50 customers to manage so need to prioritize effectively.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Nice to have</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience working with similar technologies, i.e. developer tools more broadly, or specifically product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines.</li><li class="leading-relaxed">You’ve been in a Pre-sales or Technical Account Manager role before, bringing both technical expertise and commercial acumen.</li></ul>If you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!#LI-DNI<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Salary</h3>We have a set system for compensation as part of being transparent. Salary varies based on location and level of experience.<a href="https://posthog.com/handbook/people/compensation" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Learn more about compensation</a>Salary $200,450 - $219,440 plus equity<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Benefits</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Generous, transparent compensation & equity</li><li class="leading-relaxed">Unlimited vacation (with a minimum!)</li><li class="leading-relaxed">Two meeting-free days per week</li><li class="leading-relaxed">Home office</li><li class="leading-relaxed">Coworking credit</li><li class="leading-relaxed">Private health, dental, and vision insurance.</li><li class="leading-relaxed">Training budget</li><li class="leading-relaxed">Access to our Hedge House</li><li class="leading-relaxed">Carbon offsetting</li><li class="leading-relaxed">Pension & 401k contributions</li><li class="leading-relaxed">We hire and pay locally</li><li class="leading-relaxed">Company offsites</li></ul>Get more details about all our benefits on the <a href="https://posthog.com/careers#benefits" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Careers page</a>.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Your team's mission and objectives</h3>Grow and retain the number of paying customers who fit our <a href="https://posthog.com/handbook/who-we-are-building-for" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Ideal Customer Profile</a>.Objective: Build an awesome CS and Onboarding team<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Q3 2025 Goals</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Hit CSM Net Revenue Retention (NRR) of 120% (CSMs)</li><li class="leading-relaxed">Hit Onboarding Specialist Logo Retention of 90% (Onboarding specialists)</li><li class="leading-relaxed">Hit and track all team revenue goals (Dana)</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">So many playbooks (Team)</h4>Create playbooks for the handbook on:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Working with newly assigned customers (Kaya)</li><li class="leading-relaxed">Ways to expand & cross-sell (Tyler)</li><li class="leading-relaxed">Checking customer's foundation event model (Steven)</li><li class="leading-relaxed">Identifying onboarding leads to pass to sales (Magda)</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Customer training</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Create structured & reusable training content (decks, guides, videos) (Magda + Steven)</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Become the strategic PostHog human</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Deeply embed as a partner in 3+ customer accounts (all CSMs)</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Create an unforgettable onboarding</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lower the barrier for onboarding to $100/mo (Magda)</li><li class="leading-relaxed">Create a structured onboarding program we can drive customers through (Magda)</li></ul>

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! 📋 &nbsp;- This assessment gives us an idea of your problem solving skills using DSA - Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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GLu Mobile

Data Analyst - EA SPORTS™ FC (12 Month Temporary)

ness digital 

Product Strategist

Scout

IT Project Manager

velotio technologies 

Senior Java Developer

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Devoteam

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Windows Architect

Nine

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As a Data Analyst for EA SPORTS, you will analyze operational data to enhance Quality Verification strategies for titles like FIFA, NBA, and NHL. This role involves assembling data from various sources, conducting in-depth analyses, and designing analytical solutions. You will be responsible for building metrics reporting systems, tracking process improvements, and presenting insights to stakeholders. The ideal candidate is curious, analytical, and passionate about solving business problems through data, influencing game quality and business processes.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description & Requirements</h3>Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.EA SPORTS is one of the leading sports entertainment brands in the world, with top-selling videogame franchises, award-winning interactive technology, fan programs, and cross-platform digital experiences. EA SPORTS creates connected experiences that ignite the emotion of sport through industry-leading sports video games, including EA SPORTS Madden NFL, FC, NHL, NBA LIVE, PGA TOUR and UFC.After nearly 30 years of creating genre-defining, interactive football experiences with the world's largest football entertainment platform, EA SPORTS FIFA, we rebranded to EA SPORTS FC. This marks the future of football from EA SPORTS as we strive to take global football experiences to new heights on behalf of football fans everywhere.Data AnalystAs a Data Analyst you will play a key role in analyzing our operational data to improve our Quality Verification strategies for the EA Sports titles (such as FIFA, NBA and NHL). You should be a sharp, curious, and analytic individual who has a passion for diving into data to solve business problems. Your insights will influence how we build and verify the quality of our games, and how to improve our business processes through data insights.The Data Analyst will be responsible for assembling data from multiple sources, conducting analyses, performing research, interacting with different internal customers, designing, documenting, and implementing analytical solutions, as well as compiling and presenting results, in graphical and written summaries, to a variety of audiences. You will be responsible for building metrics reporting systems and for tracking process improvements across the organization. You will excel in a fast paced environment, managing multiple responsibilities and deadlines in an internationally based team. The ideal candidate would be an effective communicator who combines solid technical skills with pride in excellence, who also demonstrates the potential to grow into a client-facing consulting role and/or an analytical consulting role (i.e. development of simulation models).What a Data Analyst does at EA:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Assembles data from multiple sources, conducts analyses, performs research, designs, documents and implements analytical solutions.</li><li class="leading-relaxed">Presents analysis conclusions to the internal customer in a clear, understandable, and valuable way.</li><li class="leading-relaxed">Communicates with team members and business stakeholders.</li><li class="leading-relaxed">Presents high quality reports and findings in Power BI or as presentations.</li><li class="leading-relaxed">Builds metrics reporting systems and tracks process improvements across the team.</li><li class="leading-relaxed">Conducts analysis using statistical software, databases, spreadsheets, and reporting tools</li><li class="leading-relaxed">Designs, evaluate and monitor key metrics, understanding root causes of changes in metrics</li><li class="leading-relaxed">Develops and maintains scripts and queries to import, manipulate, clean, transform data from different sources</li><li class="leading-relaxed">Builds and shares live dashboards and reports complete with user documentation</li><li class="leading-relaxed">Builds and trains statistical models for hypothesis testing</li><li class="leading-relaxed">Performs quality assurance on generated results to ensure accuracy and consistency</li><li class="leading-relaxed">Presents conclusions in a clear and concise way</li></ul>The next great Data Analyst needs:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Relevant experience in a past analytical role.</li><li class="leading-relaxed">Expert data visualization techniques for charts and reports - good knowledge of Microsoft Power BI and/or Tableau.</li><li class="leading-relaxed">Unstructured Data handling - Know best practices on how to stage unstructured data and properly model it to solve the problem at hand</li><li class="leading-relaxed">Must have very good database and SQL knowledge, NoSQL and elastic search - a strong bonus.</li><li class="leading-relaxed">Data Analysis - good knowledge of R language, MS Excel mastery, including VBA, PivotTables, and array functions - or other similar tools used for discovering data patterns and correlations through statistical methods.</li><li class="leading-relaxed">Good math and analytical skills including statistics, simulation, and optimization.</li></ul>We Thought You Might Also Want to Know:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Where we are located? Afi Park 2, Vasile Milea no 4F</li><li class="leading-relaxed">Make sure you are following our facebook page Electronic Arts Romania: People, Games and Careers to be the first one to find out about our news and events.</li></ul>About Electronic ArtsWe’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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Programming Patterns

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