PostHog

Technical Onboarding Specialist

Developer Marketer

Office Manager

Content Marketing Manager

Backend Engineer

Product Engineer

Technical Account Executive

Technical Support Engineer

Infrastructure Engineer

This role focuses on ensuring customer success by assisting users at the critical start of their PostHog journey. You will perform health checks on implementations, contact customers to set them up for success, and educate them on product benefits. The role requires a blend of technical expertise and customer relationship skills, helping users optimize their PostHog usage and manage costs. This new position, introduced in 2025, offers a unique opportunity to shape the sales team's onboarding function.

Technical Account Manager

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About PostHog</h3><p class="my-4 text-gray-700 leading-relaxed">We’re equipping every developer to build successful products by giving them a suite of products to analyze, test, observe, and deploy new features. We currently offer product and web analytics, session replay, feature flags, experiments, a CDP, SQL access, a data warehouse, and LLM observability… and <a href="https://posthog.com/roadmap" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">there’s plenty more to come</a>.</p><p class="my-4 text-gray-700 leading-relaxed">was created as an open-source project during Y Combinator's W20 cohort. We had the most successful B2B software launch on HackerNews since 2012 with a product that was just 4 weeks old. Since then, more than 100,000 companies have installed the platform. We've had huge success with our paid upgrades, raised bags of money from some of the world's top investors, and have extremely strong product-led growth – 97% driven by word of mouth.</p><p class="my-4 text-gray-700 leading-relaxed">We're growing quickly, but sustainably. We're <a href="http://www.paulgraham.com/aord.html" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">also default alive</a>, averaging 10% monthly revenue growth and with more than $20m ARR. We're staying focused on building an awesome product for end users, hiring a handful of exceptional team members, and seeing fantastic growth as a result.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What we value</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">We are <a href="https://posthog.com/handbook/company/values#we-are-open-source" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">open source</a> - building a huge community around a free-for-life product is key to 's strategy.</li><li class="leading-relaxed">We aim to become <em>the</em> most transparent company, ever. In order to enable teams to make great decisions, we share as much information as we can. In our <a href="https://posthog.com/handbook" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">public handbook</a> </em>everyone_ can read about our roadmap, how we pay (or even let go of) people, what our strategy is, and who we have raised money from. We also have regular team-wide feedback sessions, where we share honest feedback with each other.</li><li class="leading-relaxed">Working autonomously and maximizing impact - we don’t tell anyone what to do. Everyone chooses what to work on next based on what is going to have the biggest impact on our customers.</li><li class="leading-relaxed">Solve big problems - <a href="https://posthog.com/handbook/company/values#we-havent-built-our-defining-feature-yet" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">we haven't built our defining feature yet</a>. We are all about acting fast, innovating, and <a href="https://posthog.com/handbook/company/culture#iteration" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">iterating</a>.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Job Summary</h3><p class="my-4 text-gray-700 leading-relaxed">We're looking for someone who is obsessed with helping to make customers successful. You'll be working with our users at a critical stage - the very start of their journey. By getting in early and helping them ensure they're using in the best possible way, you'll both help us retain customers <em>and</em> help them to build better products.</p><p class="my-4 text-gray-700 leading-relaxed">Most of our customers are highly technical and willing to self-serve, so you're not just coming in as a sales-y person with vague ideas - you'll be looking at how they're using and, as a trusted advisor, helping them set things up to get as much as possible out of the platform. And if they're spending too much money - well, you'll help them reduce their bills too!</p><p class="my-4 text-gray-700 leading-relaxed">This is a very new role we've just introduced in 2025, so it's a great time to join and shape this new part of our sales team. The role is a pretty unique combo of technical expertise and customer relationship skills, so you'll need to use your judgement to figure out when to go deep on a technical issue, and when to zoom out and understand customer goals.</p><p class="my-4 text-gray-700 leading-relaxed">**</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you'll be doing</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Performing health checks on the implementation of customers who are about to pay their first bill with , using the data we track about their usage.</li><li class="leading-relaxed">Making contact with these customers to get them set up for success with , ensuring that they can see value from their subscription from the start.</li><li class="leading-relaxed">Presenting an adoption pathway to customers, educating them on the benefits of the additional products that they may not yet be using.</li><li class="leading-relaxed">Finding and implementing opportunities for automation in this role.</li><li class="leading-relaxed">Working with the wider Sales and Customer Success team to identify and hand off potential larger customers who require more focus.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You’re able to go deep on understanding ’s products, including more technical ones like Feature Flags and Data Warehouse. You don’t need to be a developer but the ability to get into the details will give you confidence and really help you bring more value to customer conversations. For example, you should be able to advise on configuration best practices for companies with multiple products and applications, advising on the pros and cons of different SDKs and how to implement into their existing stack.</li><li class="leading-relaxed">Strong customer focus - you need to help our users and remove any blockers to them using effectively.</li><li class="leading-relaxed">Commercially-minded - you're not just solving problems, you're thinking about how to grow and retain revenue too.</li><li class="leading-relaxed">You’ll need to be good at finding creative ways to engage with customers who may never have spoken with us before.</li><li class="leading-relaxed">Experience onboarding customers to a technical product and helping them use it in a meaningful way.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Nice to have</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience working with similar technologies, ie. developer tools more broadly, or specifically product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines.</li><li class="leading-relaxed">You’ve been in a pre-sales, technical account manager, or support-type role before, bringing both technical expertise and commercial acumen.</li></ul><p class="my-4 text-gray-700 leading-relaxed"><em>If you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!</em></p><p class="my-4 text-gray-700 leading-relaxed"><em>#LI-DNI</em></p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Salary</h3><p class="my-4 text-gray-700 leading-relaxed">We have a set system for compensation as part of being transparent. Salary varies based on location and level of experience.</p><p class="my-4 text-gray-700 leading-relaxed"><a href="https://posthog.com/handbook/people/compensation" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Learn more about compensation</a></p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Location</h3><p class="my-4 text-gray-700 leading-relaxed">(based on market rates)</p><p class="my-4 text-gray-700 leading-relaxed">Country</p><p class="my-4 text-gray-700 leading-relaxed">Region</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Level</h3><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Step</h3><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Salary calculator</h3><p class="my-4 text-gray-700 leading-relaxed">1. Benchmark (United States - San Francisco, California) $211,000</p><p class="my-4 text-gray-700 leading-relaxed">2. Level modifier 1</p><p class="my-4 text-gray-700 leading-relaxed">3. Step modifier 0.95 - 1.04</p><p class="my-4 text-gray-700 leading-relaxed">Salary $200,450 - $219,440 plus equity</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Benefits</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Generous, transparent compensation & equity</li><li class="leading-relaxed">Unlimited vacation (with a minimum!)</li><li class="leading-relaxed">Two meeting-free days per week</li><li class="leading-relaxed">Home office</li><li class="leading-relaxed">Coworking credit</li><li class="leading-relaxed">Private health, dental, and vision insurance.</li><li class="leading-relaxed">Training budget</li><li class="leading-relaxed">Access to our Hedge House</li><li class="leading-relaxed">Carbon offsetting</li><li class="leading-relaxed">Pension & 401k contributions</li><li class="leading-relaxed">We hire and pay locally</li><li class="leading-relaxed">Company offsites</li></ul><p class="my-4 text-gray-700 leading-relaxed">Get more details about all our benefits on the <a href="https://posthog.com/careers#benefits" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Careers page</a>.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Your team's mission and objectives</h3><p class="my-4 text-gray-700 leading-relaxed">We help customers get started with – ensuring they are properly set up and successfully using the right products.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Objective</strong>: Build an awesome Onboarding team</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Q3 2025 Goals</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Hit Onboarding Specialist Logo Retention of 90%</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Spot opportunities</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Identifying onboarding opportunities to pass to sales</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Customer training</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Create structured & reusable training content (decks, guides, videos) (Magda + Steven)</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Create an unforgettable onboarding experience</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lower the barrier for onboarding to $100/mo</li><li class="leading-relaxed">Create a structured onboarding program we can drive customers through</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Interview process</h3><p class="my-4 text-gray-700 leading-relaxed">We do 2-3 short interviews, then pay you to do some real-life (or close to real-life) work.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">1</li></ul><p class="my-4 text-gray-700 leading-relaxed">##### Application (You are here)</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Our talent team will review your application</strong></p><p class="my-4 text-gray-700 leading-relaxed">We're looking to see how your skills and experience align with our needs.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2</li></ul><p class="my-4 text-gray-700 leading-relaxed">##### Culture interview</p><p class="my-4 text-gray-700 leading-relaxed"><strong>30-min video call</strong></p><p class="my-4 text-gray-700 leading-relaxed">Our goal is to explore your motivations to join our team, learn why you’d be a great fit, and answer questions about us.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3</li></ul><p class="my-4 text-gray-700 leading-relaxed">##### Technical interview</p><p class="my-4 text-gray-700 leading-relaxed"><strong>45 minutes, varies by role</strong></p><p class="my-4 text-gray-700 leading-relaxed">You'll meet the hiring team who will evaluate skills needed to be successful in your role. No live coding.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">4</li></ul><p class="my-4 text-gray-700 leading-relaxed">##### Founder interview</p><p class="my-4 text-gray-700 leading-relaxed"><strong>30 minutes</strong></p><p class="my-4 text-gray-700 leading-relaxed">You have reached the final boss. It's time to chat with James or Tim.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5</li></ul><p class="my-4 text-gray-700 leading-relaxed">##### PostHog SuperDay</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Paid day of work</strong></p><p class="my-4 text-gray-700 leading-relaxed">You’ll meet a few more members of the team and work on an independent project. It's challenging, but most people say it's fun!</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">6</li></ul><p class="my-4 text-gray-700 leading-relaxed">##### Offer</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Pop the champagne (after you sign)</strong></p><p class="my-4 text-gray-700 leading-relaxed">If everyone is happy, we’ll make you an offer to join us - YAY!</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Apply</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">(Now for the fun part...)</h4><p class="my-4 text-gray-700 leading-relaxed">Just fill out this painless form and we'll get back to you within a few days. Thanks in advance!</p><p class="my-4 text-gray-700 leading-relaxed">Bolded fields are required</p><p class="my-4 text-gray-700 leading-relaxed">Name</p><p class="my-4 text-gray-700 leading-relaxed">Email</p><p class="my-4 text-gray-700 leading-relaxed">Cover letter</p><p class="my-4 text-gray-700 leading-relaxed">Resume/CV</p><p class="my-4 text-gray-700 leading-relaxed">Upload fileor drag and drop here</p><p class="my-4 text-gray-700 leading-relaxed">Do you have experience with technical products and onboarding technical users? What were the products and who were the users in the org?</p><p class="my-4 text-gray-700 leading-relaxed">Lastly, where are you located?</p><p class="my-4 text-gray-700 leading-relaxed">Do you require sponsorship to work in your desired location?</p><p class="my-4 text-gray-700 leading-relaxed">Submit</p>

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ansira

SRE Engineer

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LMS - Specialist

KRAFTON Montréal Studio

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storm flag games

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Triple dot studios

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whoop

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Associate Consultant

This SRE will ensure the reliability, performance, and scalability of our MarTech SaaS platform that serves millions of users running thousands of marketing campaigns daily. They'll be responsible for monitoring systems, responding to incidents, and implementing automation to improve platform reliability. Join our growing organization as a Site Reliability Engineer and help ensure the reliability and performance of our SaaS platform that serves millions of users executing thousands of marketing campaigns every day. You'll be joining a lean, high-impact team where your work directly influences the experience of our customers and the success of their marketing efforts. This is a remote-first position where you'll play a crucial role in maintaining and improving the reliability, scalability, and performance of our mission-critical systems.

Ansira is the leading marketing platform for brands that operate in distributed ecosystems. By orchestrating the entire brand-to-local value chain, Ansira synchronizes global companies’ internal and external teams across channels, markets and regions. Ansira leverages AI-powered technology, vertical expertise, local insights and strategic partnerships to optimize marketing performance and empower partner growth at scale.

Sr. Director, AI Transformation

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Corporate Counsel

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Desktop Support Specialist (Hybrid-MO)

Media Consultant

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<p class="my-4 text-gray-700 leading-relaxed">This SRE will ensure the reliability, performance, and scalability of our MarTech SaaS platform that serves millions of users running thousands of marketing campaigns daily. They'll be responsible for monitoring systems, responding to incidents, and implementing automation to improve platform reliability.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Ansira</h3><p class="my-4 text-gray-700 leading-relaxed">Ansira is a leading marketing technology company dedicated to helping brands connect with customers and grow their businesses. Our platform integrates internal and external teams across channels, markets, and regions to deliver impactful brand-to-local growth strategies. At Ansira, we empower companies by optimizing marketing performance through AI-powered technology, growing partner ecosystems, cultivating brand loyalty, and ensuring profitable client growth. We serve a variety of industries, including financial services, retail, automotive, and technology.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Role</h3><p class="my-4 text-gray-700 leading-relaxed">Join our growing organization as a Site Reliability Engineer and help ensure the reliability and performance of our SaaS platform that serves millions of users executing thousands of marketing campaigns every day. You'll be joining a lean, high-impact team where your work directly influences the experience of our customers and the success of their marketing efforts.</p><p class="my-4 text-gray-700 leading-relaxed">This is a remote-first position where you'll play a crucial role in maintaining and improving the reliability, scalability, and performance of our mission-critical systems.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You'll Do</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Monitor & Alert</strong>: Design, implement, and maintain comprehensive monitoring and alerting systems using tools such as Prometheus, Grafana, and DataDog to ensure early detection of issues and optimal system performance</li><li class="leading-relaxed"><strong>Incident Response</strong>: Lead incident response efforts, conduct root cause analyses, and implement preventive measures to reduce future occurrences</li><li class="leading-relaxed"><strong>Automation</strong>: Build and maintain automation tools and processes to reduce manual work, improve deployment reliability, and enhance system resilience</li><li class="leading-relaxed"><strong>Reliability Engineering</strong>: Identify and implement reliability improvements across our platform, working closely with development teams to embed best practices</li><li class="leading-relaxed"><strong>Capacity Planning</strong>: Monitor system performance trends and plan for scaling needs to support our growing user base and campaign volume</li><li class="leading-relaxed"><strong>Documentation</strong>: Create and maintain runbooks, procedures, and system documentation to support the team and improve knowledge sharing</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What We're Looking For</h3><p class="my-4 text-gray-700 leading-relaxed"><strong>Required:</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>3+ years of hands-on experience</strong> in site reliability engineering, DevOps, or similar roles with focus on monitoring and reliability improvements</li><li class="leading-relaxed"><strong>Strong knowledge of SRE best practices</strong> including SLIs/SLOs, error budgets, and reliability engineering principles</li><li class="leading-relaxed"><strong>Cloud Platform experience</strong> with services like Compute Engine, Kubernetes, Cloud SQL, and related infrastructure components</li><li class="leading-relaxed"><strong>DataDog or similar expertise</strong> for monitoring, alerting, and observability</li><li class="leading-relaxed"><strong>Backend development experience</strong> with Java, PHP and/or Node.js to understand and troubleshoot application-level issues</li><li class="leading-relaxed"><strong>Incident management skills</strong> including on-call experience, troubleshooting under pressure, and post-incident review processes</li><li class="leading-relaxed"><strong>Automation mindset</strong> with experience in scripting and Infrastructure as Code principles</li></ul><p class="my-4 text-gray-700 leading-relaxed"><strong>Preferred:</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>SaaS platform experience</strong>, particularly in high-volume environments serving millions of users</li><li class="leading-relaxed"><strong>MarTech or AdTech industry background</strong> with understanding of campaign management systems</li><li class="leading-relaxed"><strong>Experience scaling systems</strong> that handle thousands of concurrent operations</li><li class="leading-relaxed"><strong>CI/CD pipeline experience</strong> and deployment automation</li><li class="leading-relaxed"><strong>Security best practices</strong> knowledge for cloud environments</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What We Offer</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Remote-first culture</strong> with flexible working arrangements</li><li class="leading-relaxed"><strong>High-impact role</strong> in a small, collaborative team where your contributions directly matter</li><li class="leading-relaxed"><strong>Growth opportunities</strong> as we scale our platform and expand our engineering team</li><li class="leading-relaxed"><strong>Competitive compensation</strong> and benefits package</li><li class="leading-relaxed"><strong>Learning budget</strong> for professional development and certifications</li><li class="leading-relaxed"><strong>Modern tech stack</strong> with opportunities to work with cutting-edge solutions</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Our Environment</h3><p class="my-4 text-gray-700 leading-relaxed">You'll be working with systems that process millions of user interactions daily across thousands of active marketing campaigns. Our platform operates at significant scale, requiring robust monitoring, quick incident response, and continuous reliability improvements. As part of a small cross-functional team, you'll have the opportunity to make a substantial impact on both our technical infrastructure and our growing engineering culture.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Ready to Apply?</h3><p class="my-4 text-gray-700 leading-relaxed">We're looking for someone who thrives in a fast-paced environment, enjoys solving complex technical challenges, and wants to help build reliable systems that power successful marketing campaigns for our customers.</p><p class="my-4 text-gray-700 leading-relaxed">Please submit your resume explaining:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Your relevant SRE/reliability engineering experience</li><li class="leading-relaxed">Examples of monitoring and automation improvements you've implemented</li><li class="leading-relaxed">Why you're interested in joining a MarTech company</li></ul>

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