PostHog

YC Technical Onboarding Specialist

Backend Engineer

Developer who loves teaching

Technical Customer Success Manager

Artist in Residence

Developer who loves writing

Technical Account Manager

We're looking for someone who is obsessed with helping to make customers successful. You'll be working with our users at a critical stage - the very start of their PostHog journey. By getting in early and helping them ensure they're using PostHog in the best possible way, you'll both help us retain customers and help them to build better products. Most of our customers are highly technical and willing to self-serve, so you're not just coming in as a sales-y person with vague ideas - you'll be looking at how they're using PostHog and, as a trusted advisor, helping them set things up to get as much as possible out of the platform. And if they're spending too much money - well, you'll help them reduce their bills too! This is a very new role we've just introduced in 2025, so it's a great time to join and shape this new part of our sales team. The role is a pretty unique combo of technical expertise and customer relationship skills, so you'll need to use your judgement to figure out when to go deep on a technical issue, and when to zoom out and understand customer goals.

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About PostHog</h3><p class="my-4 text-gray-700 leading-relaxed">We’re equipping every developer to build successful products by giving them a suite of products to analyze, test, observe, and deploy new features. We currently offer product and web analytics, session replay, feature flags, experiments, a CDP, SQL access, a data warehouse, and LLM observability… and <a href="https://posthog.com/roadmap" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">there’s plenty more to come</a>.</p><p class="my-4 text-gray-700 leading-relaxed">PostHog was created as an open-source project during Y Combinator's W20 cohort. We had the most successful B2B software launch on HackerNews since 2012 with a product that was just 4 weeks old. Since then, more than 100,000 companies have installed the platform. We've had huge success with our paid upgrades, raised bags of money from some of the world's top investors, and have extremely strong product-led growth – 97% driven by word of mouth.</p><p class="my-4 text-gray-700 leading-relaxed">We're growing quickly, but sustainably. We're <a href="http://www.paulgraham.com/aord.html" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">also default alive</a>, averaging 10% monthly revenue growth and with more than $20m ARR. We're staying focused on building an awesome product for end users, hiring a handful of exceptional team members, and seeing fantastic growth as a result.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What we value</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">We are <a href="https://posthog.com/handbook/company/values#we-are-open-source" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">open source</a> - building a huge community around a free-for-life product is key to PostHog's strategy.</li><li class="leading-relaxed">We aim to become <em>the</em> most transparent company, ever. In order to enable teams to make great decisions, we share as much information as we can. In our <a href="https://posthog.com/handbook" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">public handbook</a> </em>everyone_ can read about our roadmap, how we pay (or even let go of) people, what our strategy is, and who we have raised money from. We also have regular team-wide feedback sessions, where we share honest feedback with each other.</li><li class="leading-relaxed">Working autonomously and maximizing impact - we don’t tell anyone what to do. Everyone chooses what to work on next based on what is going to have the biggest impact on our customers.</li><li class="leading-relaxed">Solve big problems - <a href="https://posthog.com/handbook/company/values#we-havent-built-our-defining-feature-yet" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">we haven't built our defining feature yet</a>. We are all about acting fast, innovating, and <a href="https://posthog.com/handbook/company/culture#iteration" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">iterating</a>.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Job Summary</h3><p class="my-4 text-gray-700 leading-relaxed">We're looking for someone who is obsessed with helping to make customers successful. You'll be working with our users at a critical stage - the very start of their PostHog journey. By getting in early and helping them ensure they're using PostHog in the best possible way, you'll both help us retain customers <em>and</em> help them to build better products.</p><p class="my-4 text-gray-700 leading-relaxed">Most of our customers are highly technical and willing to self-serve, so you're not just coming in as a sales-y person with vague ideas - you'll be looking at how they're using PostHog and, as a trusted advisor, helping them set things up to get as much as possible out of the platform. And if they're spending too much money - well, you'll help them reduce their bills too!</p><p class="my-4 text-gray-700 leading-relaxed">This is a very new role we've just introduced in 2025, so it's a great time to join and shape this new part of our sales team. The role is a pretty unique combo of technical expertise and customer relationship skills, so you'll need to use your judgement to figure out when to go deep on a technical issue, and when to zoom out and understand customer goals.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>\*\* This is an in-office role, so you must be located in San Francisco area to be considered</strong></p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you'll be doing</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Performing health checks on the implementation of customers who are about to pay their first bill with PostHog, using the data we track about their usage.</li><li class="leading-relaxed">Making contact with these customers to get them set up for success with PostHog, ensuring that they can see value from their subscription from the start.</li><li class="leading-relaxed">Presenting an adoption pathway to customers, educating them on the benefits of the additional products that they may not yet be using.</li><li class="leading-relaxed">Finding and implementing opportunities for automation in this role.</li><li class="leading-relaxed">Working with the wider Sales and Customer Success team to identify and hand off potential larger customers who require more focus.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You’re able to go deep on understanding PostHog’s products, including more technical ones like Feature Flags and Data Warehouse. You don’t need to be a developer but the ability to get into the details will give you confidence and really help you bring more value to customer conversations. For example, you should be able to advise on configuration best practices for companies with multiple products and applications, advising on the pros and cons of different SDKs and how to implement PostHog into their existing stack.</li><li class="leading-relaxed">Strong customer focus - you need to help our users and remove any blockers to them using PostHog effectively.</li><li class="leading-relaxed">Commercially-minded - you're not just solving problems, you're thinking about how to grow and retain revenue too.</li><li class="leading-relaxed">You’ll need to be good at finding creative ways to engage with customers who may never have spoken with us before.</li><li class="leading-relaxed">Experience onboarding customers to a technical product and helping them use it in a meaningful way.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Nice to have</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience working with similar technologies, ie. developer tools more broadly, or specifically product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines.</li><li class="leading-relaxed">You’ve been in a pre-sales, technical account manager, or support-type role before, bringing both technical expertise and commercial acumen.</li></ul><p class="my-4 text-gray-700 leading-relaxed"><em>If you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!</em></p><p class="my-4 text-gray-700 leading-relaxed"><em>#LI-DNI</em></p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Salary</h3><p class="my-4 text-gray-700 leading-relaxed">We have a set system for compensation as part of being transparent. Salary varies based on location and level of experience.</p><p class="my-4 text-gray-700 leading-relaxed"><a href="https://posthog.com/handbook/people/compensation" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Learn more about compensation</a></p><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Location</h4><p class="my-4 text-gray-700 leading-relaxed">(based on market rates)</p><p class="my-4 text-gray-700 leading-relaxed">Country</p><p class="my-4 text-gray-700 leading-relaxed">Region</p><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Level</h4><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Step</h4><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Salary calculator</h4><p class="my-4 text-gray-700 leading-relaxed">1.  Benchmark (United States - San Francisco, California) $211,000</p><p class="my-4 text-gray-700 leading-relaxed">2.  Level modifier 1</p><p class="my-4 text-gray-700 leading-relaxed">3.  Step modifier 0.95 - 1.04</p><p class="my-4 text-gray-700 leading-relaxed">Salary $200,450 - $219,440plus equity</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Benefits</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Generous, transparent compensation & equity</li><li class="leading-relaxed">Unlimited vacation (with a minimum!)</li><li class="leading-relaxed">Two meeting-free days per week</li><li class="leading-relaxed">Home office</li><li class="leading-relaxed">Coworking credit</li><li class="leading-relaxed">Private health, dental, and vision insurance.</li><li class="leading-relaxed">Training budget</li><li class="leading-relaxed">Access to our Hedge House</li><li class="leading-relaxed">Carbon offsetting</li><li class="leading-relaxed">Pension & 401k contributions</li><li class="leading-relaxed">We hire and pay locally</li><li class="leading-relaxed">Company offsites</li></ul><p class="my-4 text-gray-700 leading-relaxed">Get more details about all our benefits on the <a href="https://posthog.com/careers#benefits" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Careers page</a>.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Your team's mission and objectives</h3><p class="my-4 text-gray-700 leading-relaxed">We help customers get started with PostHog – ensuring they are properly set up and successfully using the right products.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Objective</strong>: Build an awesome Onboarding team</p><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Q3 2025 Goals</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Hit Onboarding Specialist Logo Retention of 90%</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Spot opportunities</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Identifying onboarding opportunities to pass to sales</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Create an unforgettable onboarding experience</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lower the barrier for onboarding to $100/mo</li><li class="leading-relaxed">Create a structured onboarding program we can drive customers through</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Interview process</h3><p class="my-4 text-gray-700 leading-relaxed">We do 2-3 short interviews, then pay you to do some real-life (or close to real-life) work.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">1</li></ul><p class="my-4 text-gray-700 leading-relaxed">##### Application (You are here)</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Our talent team will review your application</strong></p><p class="my-4 text-gray-700 leading-relaxed">We're looking to see how your skills and experience align with our needs.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2</li></ul><p class="my-4 text-gray-700 leading-relaxed">##### Culture interview</p><p class="my-4 text-gray-700 leading-relaxed"><strong>30-min video call</strong></p><p class="my-4 text-gray-700 leading-relaxed">Our goal is to explore your motivations to join our team, learn why you’d be a great fit, and answer questions about us.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3</li></ul><p class="my-4 text-gray-700 leading-relaxed">##### Technical interview</p><p class="my-4 text-gray-700 leading-relaxed"><strong>45 minutes, varies by role</strong></p><p class="my-4 text-gray-700 leading-relaxed">You'll meet the hiring team who will evaluate skills needed to be successful in your role. No live coding.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">4</li></ul><p class="my-4 text-gray-700 leading-relaxed">##### Founder interview</p><p class="my-4 text-gray-700 leading-relaxed"><strong>30 minutes</strong></p><p class="my-4 text-gray-700 leading-relaxed">You have reached the final boss. It's time to chat with James or Tim.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5</li></ul><p class="my-4 text-gray-700 leading-relaxed">##### PostHog SuperDay</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Paid day of work</strong></p><p class="my-4 text-gray-700 leading-relaxed">You’ll meet a few more members of the team and work on an independent project. It's challenging, but most people say it's fun, and we'll pay you USD 1,000 for your efforts!</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">6</li></ul><p class="my-4 text-gray-700 leading-relaxed">##### Offer</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Pop the champagne (after you sign)</strong></p><p class="my-4 text-gray-700 leading-relaxed">If everyone is happy, we’ll make you an offer to join us - YAY!</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Apply</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">(Now for the fun part...)</h4><p class="my-4 text-gray-700 leading-relaxed">Just fill out this painless form and we'll get back to you within a few days. Thanks in advance!</p><p class="my-4 text-gray-700 leading-relaxed">Bolded fields are required</p><p class="my-4 text-gray-700 leading-relaxed">Name</p><p class="my-4 text-gray-700 leading-relaxed">Email</p><p class="my-4 text-gray-700 leading-relaxed">Cover letter</p><p class="my-4 text-gray-700 leading-relaxed">Resume/CV</p><p class="my-4 text-gray-700 leading-relaxed">Upload fileor drag and drop here</p><p class="my-4 text-gray-700 leading-relaxed">Do you have experience with technical products and onboarding technical users? What were the products and who were the users in the org?</p><p class="my-4 text-gray-700 leading-relaxed">Lastly, where are you located?</p><p class="my-4 text-gray-700 leading-relaxed">Do you require sponsorship to work in your desired location?</p><p class="my-4 text-gray-700 leading-relaxed">This role requires coming into the office 5x week. Are you comfortable with this requirement?</p><p class="my-4 text-gray-700 leading-relaxed">Submit</p>

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This role will report into the Project Director of onboarding and implementation.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Duties/Responsibilities:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own the technical implementation plan and schedule for assigned client onboardings, managing scope, dependencies, risks, and cross-functional handoffs from spec validation through launch approval.</li><li class="leading-relaxed">Monitor financial, resource and quality “health” of all assigned projects and recommend course corrections to mitigate issues; provide client engagement leadership team regular updates on project health</li><li class="leading-relaxed">Translate final approved specs into Jira tickets and maintain the integrated, master timeline in BigPicture (on Jira); track progress, surface risks, and manage decision logs and approvals with stakeholders</li><li class="leading-relaxed">Plan and coordinate technical QA, integrated end-to-end testing, and post-launch regression testing in partnership with engineering and QA leads; manage UAT readiness and sign-offs.</li><li class="leading-relaxed">Conduct and lead kick-off and status meetings regularly with internal teams and ensure thorough communication with all stakeholders (internal and external) at all stages of every project</li><li class="leading-relaxed">Communicate project status effectively to the Account Manager and/or Client Partnership Lead, and other key stakeholders, and identify and inform of perceived risks</li><li class="leading-relaxed">Closely monitor requirements, establish plans and processes to avoid and/or resolve scope creep, mitigate revenue loss, or efficiency issues</li><li class="leading-relaxed">Tracks Lessons Learned and Participates in project retrospectives</li><li class="leading-relaxed">Champion existing processes while also identifying and presenting potential improvements to PMO leadership</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Required Skills/Abilities:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience working with product development and engineering resources, with a basic understanding of related deliverables and processes; Strong Technical acumen, with the ability to foresee and remove technical conflicts across the application.</li><li class="leading-relaxed">Working knowledge of SDLC and delivery methodologies (e.g., Agile, iterative planning) with practical experience managing builds and integrated QA for complex platform solutions.</li><li class="leading-relaxed">Ability to multitask and prioritize under ever-changing needs and schedules, handling multiple projects at once while meeting tight deadlines and adhering to budgets</li><li class="leading-relaxed">Adaptability; able to refocus team priorities and tasks, delegating effectively</li><li class="leading-relaxed">Proven project management skills with an understanding of processes (timeline development, trafficking, risk management, etc.) and quality assurance/control (QA/QC) and project acceptance protocols</li><li class="leading-relaxed">Strong oral and written communication skills</li><li class="leading-relaxed">Excellent analytical skills, strategic thinking, and solution oriented</li><li class="leading-relaxed">Self-motivated with effective decision-making skills</li><li class="leading-relaxed">Demonstrated strong planning and organizational skills; highly detail-oriented</li><li class="leading-relaxed">Proficiency in Word, Excel, and project planning software such as MS Project</li><li class="leading-relaxed">Experience with Jira, BigPicture, Teams, and/or SharePoint a plus</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Education and Experience:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2-5 years of client and project management experience with an interactive agency managing partner programs, in a client facing role</li><li class="leading-relaxed">Bachelor’s Degree or Advanced Degree preferred</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Physical Requirements:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Prolonged periods of sitting at a desk and working on a computer</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Supervisory Responsibilities:</h3><p class="my-4 text-gray-700 leading-relaxed">N/A</p>

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Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.