PostHog

Technical Onboarding Specialist

Backend Engineer

Influencer Wrangler

Finance Manager

Product Engineer

Dev Advocates, Technical Writers, and Content Creators

YC Technical Onboarding Specialist

We are looking for a Technical Onboarding Specialist to help customers successfully start their PostHog journey. This role involves performing health checks on customer implementations, making contact to ensure successful setup, presenting adoption pathways for additional products, and identifying automation opportunities. You will also work with the Sales and Customer Success teams to identify larger customers. This new role for 2025 combines technical expertise with customer relationship skills, requiring judgment to balance deep technical issues with understanding customer goals.

Technical Account Manager

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About PostHog</h2>We’re equipping every developer to build successful products by giving them a suite of products to analyze, test, observe, and deploy new features. We currently offer product and web analytics, session replay, feature flags, experiments, a CDP, SQL access, a data warehouse, and LLM observability… and <a href="https://posthog.com/roadmap" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">there’s plenty more to come</a>.PostHog was created as an an open-source project during Y Combinator's W20 cohort. We had the most successful B2B software launch on HackerNews since 2012 with a product that was just 4 weeks old. Since then, more than 100,000 companies have installed the platform. We've had huge success with our paid upgrades, raised bags of money from some of the world's top investors, and have extremely strong product-led growth – 97% driven by word of mouth.We're growing quickly, but sustainably. We're <a href="http://www.paulgraham.com/aord.html" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">also default alive</a>, averaging 10% monthly revenue growth and with more than $20m ARR. We're staying focused on building an awesome product for end users, hiring a handful of exceptional team members, and seeing fantastic growth as a result.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What we value</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">We are <a href="https://posthog.com/handbook/company/values#we-are-open-source" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">open source</a> - building a huge community around a free-for-life product is key to PostHog's strategy.</li><li class="leading-relaxed">We aim to become the most transparent company, ever. In order to enable teams to make great decisions, we share as much information as we can. In our <a href="https://posthog.com/handbook" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">public handbook</a> everyone_ can read about our roadmap, how we pay (or even let go of) people, what our strategy is, and who we have raised money from. We also have regular team-wide feedback sessions, where we share honest feedback with each other.</li><li class="leading-relaxed">Working autonomously and maximizing impact - we don’t tell anyone what to do. Everyone chooses what to work on next based on what is going to have the biggest impact on our customers.</li><li class="leading-relaxed">Solve big problems - <a href="https://posthog.com/handbook/company/values#we-havent-built-our-defining-feature-yet" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">we haven't built our defining feature yet</a>. We are all about acting fast, innovating, and <a href="https://posthog.com/handbook/company/culture#iteration" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">iterating</a>.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Job Summary</h3>We're looking for someone who is obsessed with helping to make customers successful. You'll be working with our users at a critical stage - the very start of their PostHog journey. By getting in early and helping them ensure they're using PostHog in the best possible way, you'll both help us retain customers and help them to build better products.Most of our customers are highly technical and willing to self-serve, so you're not just coming in as a sales-y person with vague ideas - you'll be looking at how they're using PostHog and, as a trusted advisor, helping them set things up to get as much as possible out of the platform. And if they're spending too much money - well, you'll help them reduce their bills too!This is a very new role we've just introduced in 2025, so it's a great time to join and shape this new part of our sales team. The role is a pretty unique combo of technical expertise and customer relationship skills, so you'll need to use your judgement to figure out when to go deep on a technical issue, and when to zoom out and understand customer goals.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you'll be doing</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Performing health checks on the implementation of customers who are about to pay their first bill with PostHog, using the data we track about their usage.</li><li class="leading-relaxed">Making contact with these customers to get them set up for success with PostHog, ensuring that they can see value from their subscription from the start.</li><li class="leading-relaxed">Presenting an adoption pathway to customers, educating them on the benefits of the additional products which they may not yet be using.</li><li class="leading-relaxed">Finding and implementing opportunities for automation in this role.</li><li class="leading-relaxed">Working with the wider Sales and Customer Success team to identify and hand off potential larger customers who require more focus.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You’re able to go deep on understanding PostHog’s products, including more technical ones like Feature Flags and Data Warehouse. You don’t need to be a developer but the ability to get into the details will give you confidence and really help you bring more value to customer conversations. For example, you should be able to advise on configuration best practices for companies with multiple products and applications, advising on the pros and cons of different SDKs and how to implement PostHog into their existing stack.</li><li class="leading-relaxed">Strong customer focus - you need to help our users and remove any blockers to them using PostHog effectively.</li><li class="leading-relaxed">Commercially-minded - you're not just solving problems, you're thinking about how to grow and retain revenue too.</li><li class="leading-relaxed">You’ll need to be good at finding creative ways to engage with customers who may never have spoken with us before.</li><li class="leading-relaxed">Experience onboarding customers to a technical product and helping them use it in a meaningful way.</li></ul>Nice to have<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience working with similar technologies, ie. developer tools more broadly, or specifically product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines.</li><li class="leading-relaxed">You’ve been in a pre-sales, technical account manager, or support-type role before, bringing both technical expertise and commercial acumen.</li></ul>If you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Meet the Onboarding Team</h2><a href="https://posthog.com/teams/onboarding" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Onboarding</a>We help customers get started with PostHog – ensuring they are properly set up and successfully using the right products.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Salary</h2>We have a set system for compensation as part of being transparent. Salary varies based on location and level of experience.<a href="https://posthog.com/handbook/people/compensation" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Learn more about compensation</a><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Location</h3>(based on market rates)CountryRegion<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Level</h3><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Step</h3><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Salary calculator</h3>1. Benchmark (United States - Alaska) $168,8002. Level modifier 13. Step modifier 0.95 - 1.04Salary $160,360 - $175,552 + significant equityWe are open to paying well beyond these ranges for exceptional talent. If this is you, please apply.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Benefits</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Generous, transparent compensation & equity</li><li class="leading-relaxed">Unlimited vacation (with a minimum!)</li><li class="leading-relaxed">Two meeting-free days per week</li><li class="leading-relaxed">Home office</li><li class="leading-relaxed">Coworking credit</li><li class="leading-relaxed">Private health, dental, and vision insurance.</li><li class="leading-relaxed">Training budget</li><li class="leading-relaxed">Access to our Hedge House</li><li class="leading-relaxed">Carbon offsetting</li><li class="leading-relaxed">Pension & 401k contributions</li><li class="leading-relaxed">We hire and pay locally</li><li class="leading-relaxed">Company offsites</li></ul>Get more details about all our benefits on the <a href="https://posthog.com/careers#benefits" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Careers page</a>.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Your team's mission and objectives</h3>We help customers get started with PostHog – ensuring they are properly set up and successfully using the right products.Objective: Build an awesome Onboarding team<h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Q4 2025 Goals</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Hit Onboarding Specialist Logo Retention of 90% (Team)</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Measure what matters</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Introduce detailed Onboarding metrics (Cameron)</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Onboarding Handbook revamp</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Document Onboarding foundations in the Handbook (Daniel)</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Growing the team</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Scale the Onboarding team: new hire onboarding, scale-proof internal processes (Magda)</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Interview process</h3>We do 2-3 short interviews, then pay you to do some real-life (or close to real-life) work.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">1</li></ul>##### Application (You are here)Our talent team will review your applicationWe're looking to see how your skills and experience align with our needs.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2</li></ul>##### Culture interview30-min video callOur goal is to explore your motivations to join our team, learn why you’d be a great fit, and answer questions about us.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3</li></ul>##### Technical interview45 minutes, varies by roleYou'll meet the hiring team who will evaluate skills needed to be successful in your role. No live coding.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">4</li></ul>##### Founder interview30 minutesYou have reached the final boss. It's time to chat with James or Tim.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5</li></ul>##### PostHog SuperDayPaid day of workYou’ll meet a few more members of the team and work on an independent project. It's challenging, but most people say it's fun, and we'll pay you $1,000 for your efforts!<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">6</li></ul>##### OfferPop the champagne (after you sign)If everyone is happy, we’ll make you an offer to join us - YAY!<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Apply</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">(Now for the fun part...)</h4>Just fill out this painless form and we'll get back to you within a few days. Thanks in advance!Name*Email*Cover letterSeriously, just write a couple of sentences about why you love us and you'll be doing better than 90% of applications.Resume/CV*Upload fileor drag and drop hereDo you have experience with technical products and onboarding technical users? What were the products and who were the users in the org? *Lastly, where are you located? *Do you require sponsorship to work in your desired location?*SubmitQuestions about this page? Ask PostHog AI or <a href="https://posthog.com/questions" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">post a community question</a>.1. Legally-required cookie bannerPostHog.com doesn't use third-party cookies, only a single in-house cookie.No data is sent to a third party. (Ursula von der Leyen would be so proud.)

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Pipa Studios, a leader in Social Bingo in South America and a global mobile game developer since 2012, is seeking a committed Customer Service Agent. The company, known for its agile, creative, and innovative team, is experiencing rapid growth. This role is crucial for maintaining excellent customer relationships, ensuring positive user experiences, and providing technical support via various channels. The agent will also be responsible for engaging with the community, acting as a vital link between the company and its players.

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Who are we?is a leader in the Social Bingo segment in South America and has been developing mobile games since 2012. Our base is in , Brazil, and we operate globally, with a presence in the markets of Mexico, Spain, Italy, France, and the USA.The game portfolio is diverse and includes the best-seller Praia Bingo. We are one of the largest gaming companies in Brazil and continue to grow with new products and ideas. We achieve this success by being a group of agile, creative, restless, innovative, and talented people with grand objectives.ProfileWe are growing at an accelerated pace and will spare no effort to go even further. We are looking for a committed professional aligned with the company's objectives. Therefore, self-motivation, an innovative spirit, initiative, and empathy are fundamental qualities.##### Requirements● Promote the maintenance of good customer relationships;● Ensure that their experience on the journey is positive;● Provide technical support and service via email, chat, and social media;● Engage with the community and become a link between the company and the player.Activities:● Excellent oral and written communication skills;● Patience and cordiality in dealing with people. Customer empathy;● Ability to adapt to changes and handle a large volume of information;● Ease in understanding data analysis and technical support;● Adaptability and focus on process compliance;● Proactivity, dynamism, creativity, and curiosity;● Organization;● Emotional intelligence.Differentials (not mandatory)● Previous experience in customer support (in-person or online);● Advanced English (especially written);● Experience with customer support in digital products;● Desirable higher education — or currently studying.ScheduleTuesday to Saturday, being:● Tuesday to Thursday: from 11 am to 8 pm;● Friday and Saturday: from 8 am to 5 pm (Home office only on Saturdays).

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Technical Onboarding Specialist

Backend Engineer

Influencer Wrangler

Finance Manager

Product Engineer

Product Engineer

Dev Advocates, Technical Writers, and Content Creators

YC Technical Onboarding Specialist

Backend Engineer

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