Technical Account Manager

1 Month ago • All levels • Account Management • $285,000 PA - $312,000 PA

Job Summary

Job Description

PostHog is seeking a Technical Account Manager to join their Sales & Customer Success team. This role involves working with developers to help them build successful products by utilizing PostHog's suite of tools for analysis, testing, observation, and feature deployment. The ideal candidate will contribute to PostHog's mission of providing a comprehensive platform that includes product and web analytics, session replay, feature flags, experiments, and more. PostHog is an open-source company with a strong focus on transparency, autonomy, and solving big problems. The role requires driving customer success and maximizing impact within a fast-paced, innovative environment.
Must have:
  • Manage technical accounts and drive customer success.
  • Utilize PostHog's analytics and feature flag tools.
  • Collaborate with developers to enhance product development.
  • Understand and contribute to PostHog's open-source values.
  • Act with autonomy and focus on maximizing customer impact.
Good to have:
  • Experience in a fast-paced, high-growth tech environment.
  • Strong communication and problem-solving skills.
  • Familiarity with product analytics and A/B testing.
  • Ability to work effectively in a remote setting.

Job Details

Team Sales

Technical Account Manager

  • Department

    Sales & Customer Success

  • Location

    Remote (US, San Francisco, US | EU)

  • Timezone(s)

    GMT +2:00 to GMT -8:00

About PostHog

We’re equipping every developer to build successful products by giving them a suite of products to analyze, test, observe, and deploy new features. We currently offer product and web analytics, session replay, feature flags, experiments, a CDP, SQL access, a data warehouse, and LLM observability… and there’s plenty more to come.

PostHog was created as an open-source project during Y Combinator's W20 cohort. We had the most successful B2B software launch on HackerNews since 2012 with a product that was just 4 weeks old. Since then, more than 100,000 companies have installed the platform. We've had huge success with our paid upgrades, raised bags of money from some of the world's top investors, and have extremely strong product-led growth – 97% driven by word of mouth. 

We're growing quickly, but sustainably. We're also default alive, averaging 10% monthly revenue growth and with more than $20m ARR. We're staying focused on building an awesome product for end users, hiring a handful of exceptional team members, and seeing fantastic growth as a result.

What we value

  • We are open source - building a huge community around a free-for-life product is key to PostHog's strategy.

  • We aim to become the most transparent company, ever. In order to enable teams to make great decisions, we share as much information as we can. In our public handbook everyone can read about our roadmap, how we pay (or even let go of) people, what our strategy is, and who we have raised money from. We also have regular team-wide feedback sessions, where we share honest feedback with each other.

  • Working autonomously and maximizing impact - we don’t tell anyone what to do. Everyone chooses what to work on next based on what is going to have the biggest impact on our customers.

  • Solve big problems - we haven't built our defining feature yet. We are all about acting fast, innovating, and iterating.

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