Rapt Studio

Senior Designer (Interior Design/Architecture)

Designer (Interior Design/Architecture)

Rapt is seeking a Senior Designer (Interior Design/Architecture) with 8+ years of experience in design studios. You'll manage multiple projects, lead designers, and collaborate closely with Studio Leads and Design Directors. Expertise in Revit, AutoCAD, SketchUp, and Adobe Creative Suite is essential.

<div class="section page-centered" data-qa="job-description"><div><b style="font-size: 11pt;">About Us</b></div><div><span style="font-size: 11pt;">Rapt is an award-winning design and strategy studio that helps leading brands navigate the complex challenges of this ever-changing world. With locations in San Francisco, Los Angeles, and New York — and with clients spanning the globe — we bring fresh thinking and a highly customized approach to each and every partnership. Our interdisciplinary teams blend architecture, interior design, brand experience, graphic design, and strategic thinking into holistic solutions that further our clients’ missions. Our agile approach earned us the distinction of being named one of Fast Company’s Most Innovative Companies.&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt;">We’re embracing the future of work with a hybrid approach. We spend 3 days in the studio each week as a team, and we also have days where we work from home. Ultimately, we trust our staff to know how and where they will do their best work.</span></div><div><br></div><div><br></div><div><b style="font-size: 11pt;">About the Role</b></div><div><span style="font-size: 11pt;">At Rapt, Senior Designers maintain a keen eye for detail while managing multiple projects, </span><span style="font-size: 14.6667px;">from conception to realization</span><span style="font-size: 11pt;">. They lead our designers and work closely with Studio Leads and Design Directors to ensure each project’s success. We’re currently looking for someone who’s got the confidence and creativity required to be on the frontlines of our work.&nbsp;</span></div></div><div class="section page-centered"><div><h3>Qualifications:</h3><ul class="posting-requirements plain-list"><ul><li>Bachelor’s or Master’s degree in Architecture or Interior Design</li><li>8+ years of experience working at an architecture or design studio</li><li>Expertise with Revit, AutoCAD, SketchUp, Microsoft Office, and Adobe Creative Suite</li><li>Expertise working with project teams from concept design through construction</li><li>Expertise with project management, construction administration, budget review, building codes, consultant coordination, and client relations</li><li>Proficiency with jurisdictional agencies and multi-disciplinary consultants</li><li>Proficiency with commercial projects, including ground-up construction, core and shell repositioning, and creative workplace</li><li>State licensure or pursuance of state licensure is encouraged</li></ul></ul></div></div><div class="section page-centered"><div><h3>We’re looking for:</h3><ul class="posting-requirements plain-list"><ul><li>A team player with a positive attitude who’s enthusiastic about tackling the unexpected and unknown</li><li>A creative person with strong graphic, organizational, and communication skills</li><li>A conceptual thinker who’s always seeking inspiration</li><li>A confident decision-maker and risk-taker</li><li>A leader who’s interested in mentoring fellow design staff</li><li>Someone who can both design conceptually and detail thoroughly, with an ability to zoom in and out along the project timeline from the macro to the micro and back again</li><li>A leader who doesn’t allow ego to push teams or projects in ways that don’t benefit everyone, and who provides guidance not for their own benefit but for the benefit of the project and team</li></ul></ul></div></div><div class="section page-centered" data-qa="closing-description"><div>Compensation is based on relevant experience and qualifications. Salary for this role is estimated between $90,000 to $140,000 plus benefits and bonuses.</div><div><br></div><div><b><span style="font-size: 11pt;">Benefits and Perks:</span></b></div><div>Generous options for medical, dental, vision insurance</div><div>Location flexibility and unlimited paid time off (PTO)</div><div>Tax-deferred savings through FSA, parking and transit allocations</div><div>401K with employer contribution</div><div>Complimentary One Medical memberships</div><div>New hire referral bonus</div><div><br></div></div>

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<p><b style="font-size: 24px">About Eneba</b></p><p><br></p><p><span style="font-size: 11pt">We’re building an open, safe and sustainable marketplace for the gamers of today and tomorrow. Our marketplace supports more than 10m+ active users (and growing fast!), provides a level of trust, safety and market accessibility unparalleled to none. We’re proud of what we’ve accomplished in such a short time and look forward to sharing this journey with you. Join us as we continue to scale, diversify our portfolio, and grow with the evolving community of gamers.&nbsp;</span></p><p><br></p><p><span style="font-size: 24px;"><b>About You</b></span></p><p><br></p><p><span style="font-size: 11pt;">We are looking for an experienced and adaptable Team Leader to head our specialised Customer Support team. This team will be working with new and exciting products and services that are often in early stages of development, requiring a proactive and strategic approach to customer service delivery. The ideal candidate will be a strong people leader, capable of guiding a high-performing team, improving operational workflows, and helping define a tailored tone of voice and service strategy that meets the evolving needs of our users.</span></p><p><br></p></div><div class="section page-centered"><div><h3>Responsibilities</h3><ul class="posting-requirements plain-list"><ul><li>Guide and mentor customer support team members towards achieving operational goals. </li><li>Ensure excellent team communication, problem-solving, and professional etiquette skills for achieving the highest customer satisfaction.</li><li>Ensure customer complaints are resolved in the most professional manner.</li><li>Provide supervision and technical assistance to the customer service team to attain the highest levels of customer care and satisfaction.</li><li>Collaborate with the planning department on staffing and hiring procedures.</li><li>Perform employee reviews, appraisals, and participate in performance reviews.</li><li>Collaborate with managers from other departments to discuss issues and process improvements.</li><li>Ensure customers receive top-level service when interacting with support.</li><li>Monitor business and process metrics, measuring and managing customer support effectiveness.</li><li>Lead a specialist team that supports highly ambiguous and evolving products and services, ensuring flexibility and adaptability in approach.</li><li>Support the development of a tailored and consistent tone of voice that aligns with the brand and resonates with specific customer segments.</li><li>Identify and implement improvements in user journeys, flows, and touchpoints to elevate overall customer experience.</li><li>Collaborate closely with product and service design teams to help shape offerings from a support lens, ensuring seamless handovers and feedback loops.</li><li>Promote a culture of experimentation, feedback, and continuous improvement to adapt the support experience as products evolve.</li></ul></ul></div></div><div class="section page-centered"><div><h3>Requirements</h3><ul class="posting-requirements plain-list"><ul><li>Previous experience in the P2E market setting.</li><li>Experience with setting clear deliverables and supporting the team in achieving them, resulting in improved Customer Success Metrics.</li><li>Ability to inspire team members to look for continuous improvement by recognizing strengths and constantly unlocking growth opportunities.</li><li>Track record of building engagement and managing hybrid or fully remote teams.</li><li>Sense of urgency and appreciation for clear and timely communication with both teammates and cross-functional partners.</li><li>Empathetic team player, with a process-oriented mindset.</li><li>Great organizational and time-management skills.</li><li>Self-efficacy to make decisions and perform with little or no supervision.</li><li>Project management experience and ability to apply continuous improvement to customer service procedures and processes.</li><li>Experience leading teams of 10+ people is a plus.</li><li>Proven ability to lead teams through ambiguity and rapid change, with confidence in decision-making and communication.</li><li>Strong understanding of tone of voice principles and customer communication strategies.</li><li>Experience working with evolving or early-stage products, services, or startups is highly desirable.</li></ul></ul></div></div><div class="section page-centered" data-qa="salary-range"><div>€24,000 - €36,000 a year</div><small><div>*Salary ranges may vary. We’re seeking candidates with varied experience levels; from individual contributors to functional leaders in this space.</div><div>*We’re an international team and our business language of choice is English. Good English level is required, proficiency is preferred.</div></small>

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