Red Points

Customer Success Manager

Finance Intern

PR & Events Manager

Sales Account Executive

PR, Community & Events Manager

Sales Development Representative (SDR)

Youtube MCN Account Manager

Brand Protection Intern

As a Customer Success Manager, you will interact constantly with clients to provide the best customer experience and maintain a low churn rate. You will strategically guide customers to maximize product value and achieve business goals, protecting their online revenues. Leveraging your experience in relationship management, problem-solving, and Customer Success, you will drive business outcomes, ensuring best-in-class user adoption, revenue retention & growth, and customer advocacy.

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Company Description</h2>What's Red Points all about?Red Points is the most widely used solution to recover digital revenue.Over 1,300 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue that’s rightfully theirs.With 270+ professionals and offices in New York, Barcelona, Beijing, and Salt Lake City, Red Points has disrupted an industry traditionally led by service providers with a scalable, cost-effective solution.Be part of the change: join us on our mission to make the Internet a safer place!<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description</h2>What's the job about?As our Customer Success Manager, you will be in constant interaction with our clients to provide the best customer experience and, of course, maintain our current churn rate (which is really low!). We are looking for a Customer Success Manager to help us strategically guide our customers to maximize the value from our product and enable them to achieve their business goals protecting their online revenues.You will leverage your experience and passion in relationship management, creative problem solving, and Customer Success to drive business outcomes for your customers while being responsible for best-in-class user adoption, revenue retention & growth, and customer advocacy.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Outcomes are driven: you will own and manage a renewal book of business of customers and, as their strategic advisor, you will guide them to success on their journey with Red Points</li><li class="leading-relaxed">Driving adoption: you will actively monitor account adoption throughout the length of the relationship, and ensure high uptake of Red Points products by analyzing data/metrics/industry trends, and intervening with adoption strategies that showcase how customers can enhance their workflows and better use our products to derive further value</li><li class="leading-relaxed">Renewals: you will lead the renewal negotiation process directly with customers (up to the C-Suite level) from requirements gathering to the finalization of agreements, and actively work on at-risk accounts by collaborating with internal teams to mitigate churn</li><li class="leading-relaxed">Growing accounts: you will identify and drive expansion and growth opportunities as you guide customers through success milestones and you will help strategize and execute plans to earn additional spend from the customer</li><li class="leading-relaxed">Advocacy: you will advocate for product features and improvements as the voice of the customer and work cross-functionally with internal product teams to champion change</li><li class="leading-relaxed">Domain knowledge: you will develop a high level of knowledge and understanding of IP & Brand protection by keeping up with industry news, trends, and best practices</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications</h2>What are we looking for?<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Exceptional ability to build and maintain strong trusted relationships with customers, from end-users through to executive sponsors, navigating large, complex organizations to elevate the perception of Red Points from a “vendor” to “partner”, ensuring they have a consistent, best-in-class experience in every interaction with Red Points.</li><li class="leading-relaxed">Commercially savvy and extremely efficient at spotting, nurturing, and closing growth opportunities with your book of existing customers.</li><li class="leading-relaxed">Impeccable at engaging with customers during onsite and virtual quarterly business reviews, where you influence through performance metrics and strategic discussions on their achievement of business goals.</li><li class="leading-relaxed">A team player with a positive attitude, strong interpersonal skills, and the ability to multitask</li><li class="leading-relaxed">Ability to thrive in an environment of ambiguity, and an ability to frequently switch gears with ease</li><li class="leading-relaxed">Organized and able to work under pressure - you are comfortable working in a fast-paced environment, can juggle multiple tasks at the same time, can ensure that important but non-urgent matters are given sufficient priority</li><li class="leading-relaxed">Extremely perceptive and highly emotionally intelligent, making you agile in adapting your executive presence and approach to any audience</li><li class="leading-relaxed">Ability to become a product expert — you can articulate the vision of the product, and you can give an effective demo. Be the ultimate storyteller in showcasing the compelling impact on your customers' business made possible by their use of Red Points</li></ul>Technical Requirements<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree in Law, Business, Finance, IT, or a relevant discipline</li><li class="leading-relaxed">3-4 years of customer management experience, professional services (onboarding and implementation), or customer-facing roles, preferably within a SaaS technology organization</li><li class="leading-relaxed">Experience managing a book of business with a record of successful forecasting & quota attainment. Commitment to results - consistently have achieved results, demonstrating high performance, and challenging self and others to deliver results</li><li class="leading-relaxed">Expert in negotiation: experience managing upsells and spotting new growth opportunities for expansion. Track record of commercial achievements.</li><li class="leading-relaxed">Strong communication, presentation, and active listening skills. You are a clear, confident, and compelling communicator — in writing, in conversation, and in front of an audience</li><li class="leading-relaxed">Data and technology literate - you are comfortable working with, manipulating, and interpreting data sets. You’re comfortable understanding technical issues, and being able to communicate with technical people both internally and externally</li><li class="leading-relaxed">Experience with Gainsight and Salesforce.com is a plus</li></ul>Nice to have (They’re not necessary, but a plus!)<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Prior experience in a similar role with a software solution</li><li class="leading-relaxed">Background in Intellectual Property Law (studying or working)</li><li class="leading-relaxed">An equivalent combination of education and experience</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Additional Information</h2>What do we offer?<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">100% employer-paid Medical (most plans), Dental, and Vision insurance plans</li><li class="leading-relaxed">Complimentary One Medical membership</li><li class="leading-relaxed">Complimentary TalkSpace membership for online mental health therapy</li><li class="leading-relaxed">Complimentary Peloton App membership</li><li class="leading-relaxed">Access to Kindbody, a gynecology, fertility, and family planning benefit</li><li class="leading-relaxed">Employer matching of your 401(k) contributions</li><li class="leading-relaxed">Paid parking in a beautiful WeWork location</li><li class="leading-relaxed">Paid Parental Leave for primary and secondary caregivers</li><li class="leading-relaxed">Our leaders care and value the role you play in the company’s success</li><li class="leading-relaxed">A learning culture with individualized development plans that focus on personal and professional growth</li><li class="leading-relaxed">A fun and fast-paced startup environment with cool people and team building events</li><li class="leading-relaxed">Flexible work environment to promote work/life balance</li></ul>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.At Red Points, we believe real success starts and ends with hiring the very best people, empowering those people to get the job done, and making sure our people have a whole lot of fun along the way.If you think this position could be a good match, apply now, and let's talk! :)

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Saronic Technologies

Front End Software Engineer

Sales Operations Manager

Director of Growth

Senior Systems Engineer

deel.

Payroll Associate

Ramp

University Grad 2026: Software Engineer - Frontend

Software Engineer Internship | Backend

Team Lead, Executive Assistant

Software Engineer Internship | Frontend

We are seeking a Full Stack Engineer with a heavy frontend focus to take ownership and drive the development of the command & control web applications. The ideal candidate will have a strong understanding of frontend technologies and frameworks while proficiently developing the supporting backend servers and APIs.

HR Benefits and Leave of Absence Manager

Senior Naval Architect

Naval Architect Manager

Mission Operations Specialist (Product)

Manufacturing Engineer

Alternate Facility Security Officer

Saronic Technologies is a leader in revolutionizing defense autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations for the Department of Defense (DoD) through autonomous and intelligent platforms.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Overview</h2>We are seeking a Full Stack Engineer with a heavy frontend focus to take ownership and drive the development of the command & control web applications. The ideal candidate will have a strong understanding of frontend technologies and frameworks while proficiently developing the supporting backend servers and APIs.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Develop and maintain high-quality web applications using HTML, CSS, JavaScript, and modern frontend frameworks (e.g., React, Angular, or Vue)</li><li class="leading-relaxed">Communicate with external UX designers when requiring advanced designs capabilities</li><li class="leading-relaxed">Communicate and incorporate feedback from external clients to ensure the UI/UX decisions conform to their needs</li><li class="leading-relaxed">Balance utilizing known/reliable solutions while tracking new technologies to improve usability</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A desire to work with DoD technology</li><li class="leading-relaxed">Strong UI/UX design principles and tools experience</li><li class="leading-relaxed">Basic proficiency with Rust and Python</li><li class="leading-relaxed">Strong experience developing SPAs/PWAs via modern frontend frameworks (e.g., React, Svelte, WebComponents, Vue)</li><li class="leading-relaxed">Frontend performance optimization and debugging tools (e.g., Chrome DevTools)</li><li class="leading-relaxed">Proficiency in developing backend servers and APIs with Node.js</li><li class="leading-relaxed">Deploying to Cloud Service Providers (e.g., Azure, AWS, GCP)</li><li class="leading-relaxed">Knowledge of databases technologies (e.g., Postgres, SQLite, Redis)</li><li class="leading-relaxed">Utilizing Web Workers to push events and notifications</li><li class="leading-relaxed">Familiarity with video encoding, decoding, and streaming</li><li class="leading-relaxed">Web Gamepad API building and utilizing WASM modules</li><li class="leading-relaxed">Web accessibility standards</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Benefits</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Medical Insurance: Comprehensive health insurance plans covering a range of services</li><li class="leading-relaxed">Saronic pays 100% of the premium for employees and 80% for dependents</li><li class="leading-relaxed">Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care</li><li class="leading-relaxed">Saronic pays 99% of the premium for employees and 80% for dependents</li><li class="leading-relaxed">Time Off: Generous PTO and Holidays</li><li class="leading-relaxed">Parental Leave: Paid maternity and paternity leave to support new parents</li><li class="leading-relaxed">Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses</li><li class="leading-relaxed">Retirement Plan: 401(k) plan</li><li class="leading-relaxed">Stock Options: Equity options to give employees a stake in the company’s success</li><li class="leading-relaxed">Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage</li><li class="leading-relaxed">Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office</li></ul>This role requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3).Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

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