Regrello

Forward Deployed Process Engineer

Consultant - Expert Services

Industrial Analyst - Business Operations

Senior Site Reliability Engineer

Software Engineer

Technical Project Manager

Enterprise Customer Success Manager

Principal Software Engineer, Backend Systems

Regrello is seeking a Forward Deployed Process Engineer to help enterprises transform their operations using AI. This role involves translating customer needs into AI-driven business process designs, leading end-to-end implementations of Regrello's AI solutions, and collaborating with clients to embed automation and AI into their operations. The ideal candidate is passionate about generative AI, possesses strong project management and communication skills, and can deliver compelling product demonstrations.

Senior Enterprise Solutions Architect

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">You</h2>You are world class in helping enterprises see how AI can fundamentally transform the way they work. You are obsessed with finding the most effective ways to bring technology solutions to life for both IT and business customers. You listen carefully to understand the customer’s job-to-be-done, and translate that into immersive experiences that help them see their future. You have an extensive understanding of typical large enterprise systems and how they might integrate into transformational AI approaches. You have a deep curiosity to learn customers’ unique cultures and processes in order to tailor the best possible solution for their needs.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">We are looking for someone who has</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor's degree in a relevant field (e.g., Business, Engineering, Supply Chain Management, Computer Science) from a top-tier university</li><li class="leading-relaxed">2-4 years of practical experience in enterprise software implementation, or business process consulting, preferably in Supply Chain Management (SCM), Enterprise Resource Planning (ERP), Manufacturing Execution Systems (MES), or similar complex enterprise solutions.</li><li class="leading-relaxed">Deep interest in applying generative AI to the world of business is a must; prior experience with an AI-first solution is a plus</li><li class="leading-relaxed">Experience leading software implementations or directly managing workstreams such as design, deployment, and post-go-live support.</li><li class="leading-relaxed">Strong project management skills, with the ability to plan, execute, and deliver complex implementations on time and within scope.</li><li class="leading-relaxed">Demonstrated ability to build trust and credibility with business process owners and technical stakeholders.</li><li class="leading-relaxed">Excellent communication (written and verbal) and interpersonal skills to articulate the business value of technology solutions to both technical and non-technical audiences across all levels of an organization</li><li class="leading-relaxed">Excellent presentation skills, in particular through product demos.</li><li class="leading-relaxed">Experience with data analytics, AI/ML concepts, and their application in a business context is a significant plus.</li><li class="leading-relaxed">Some understanding of core supply chain processes, for example including planning, sourcing, manufacturing, logistics, and distribution is a plus.</li><li class="leading-relaxed">Ability to travel both domestically and internationally for customer meetings.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What you will do</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead the end-to-end implementation of Regrello’s AI solutions for large enterprise customers</li><li class="leading-relaxed">Translate customer requirements into highly usable, AI-driven business process designs that deliver real-world outcomes</li><li class="leading-relaxed">Strategize with customers on how to embed automation and AI into their operations</li><li class="leading-relaxed">Collaborate with clients to understand their business processes, technical environments, and strategic objectives, translating these into tailored implementation plans.</li><li class="leading-relaxed">Facilitate discovery workshops, deliver training sessions, and configure solutions to align client stakeholders (executive, functional/technical, and operational) with Regrello AI, ensuring seamless adoption</li><li class="leading-relaxed">Deliver compelling presentations, product demonstrations, and workshops to key stakeholders, clearly articulating the value proposition</li><li class="leading-relaxed">Contribute to the development of implementation methodologies, best practices, and internal tools to improve delivery efficiency and client satisfaction.</li><li class="leading-relaxed">Partner closely with the Customer Success team to ensure a smooth transition from implementation to ongoing support, focusing on long-term client success.</li><li class="leading-relaxed">Provide structured feedback to Product and Engineering based on customer needs and usage patterns</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What you will get</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Opportunity to work on the front lines of agentic enterprise, disrupting old, incrementally improving approaches with new, paradigm-shifting technologies</li><li class="leading-relaxed">Ability to influence leaders across industries to drive the adoption of AI-first technology in the industry</li><li class="leading-relaxed">Opportunity to work with and learn from a world-class team of manufacturing, supply chain, AI, and SaaS experts</li><li class="leading-relaxed">Industry-leading compensation and benefits</li></ul>

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Cyara is seeking a Monitoring Support Specialist in Hyderabad to proactively monitor automated tests, investigate failures, and identify root causes for enterprise customers. This role involves following SOPs to communicate findings, escalate issues, and prevent service disruptions, playing a critical part in maintaining service reliability. The ideal candidate will have a strong technical aptitude, customer support or operations experience, and be eager to learn. This position requires 24/7 shift work, including day, night, and weekend shifts.

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Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us? Check out: <a href="http://www.cyara.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">www.cyara.com</a>Cyara’s Values:At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.Cyara’s Diversity, Equity, Inclusive and Belonging:At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.We are looking for a Cyara Monitoring Support Specialist to join our growing team. In this role, you will support Cyara’s enterprise customers by proactively monitoring automated tests, investigating failures, and identifying root causes in a timely and accurate manner.You will follow established Standard Operating Procedures (SOPs) to communicate findings, escalate issues when required, and help prevent service disruptions and outages. This role plays a critical part in maintaining the reliability and availability of Cyara’s services.If you are eager to learn, have strong technical aptitude, and bring experience in customer support or operations, we would love to hear from you.The team operates 24/7, and this role requires shift work, including day, night, and weekend shifts as needed.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The Role Responsibilities:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Ensure uninterrupted operation of the Voice Assure solution worldwide by accurately processing test calls using internal tools</li><li class="leading-relaxed">Follow internal SOPs to gather information and determine the issue by evaluating and analyzing symptoms for accurate processing test calls using internal software</li><li class="leading-relaxed">Identify and escalate priority issues</li><li class="leading-relaxed">Use our ticket tracking system to work on internal issues: research, troubleshooting and identifying solutions to product, software, network and hardware issues.</li><li class="leading-relaxed">Manage internal and customer-facing communication in the event of outages or incidents, and keep all parties updated on progress</li><li class="leading-relaxed">Follow internal SOPs to collect information about the state of Cyara’s infrastructure components; track, record and refill balances when required</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Role requirements:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Fluent in English, both written and verbal</li><li class="leading-relaxed">2+ years of proven customer service experience or customer-facing technical support experience</li><li class="leading-relaxed">Demonstrate the ability to follow through with tasks to close</li><li class="leading-relaxed">Demonstrated ability to work on multiple work streams simultaneously</li><li class="leading-relaxed">You should be organized, meticulous, a communicator with a “can-do attitude”</li><li class="leading-relaxed">Knowledge of IP network fundamentals</li><li class="leading-relaxed">Understanding of telephony, VoIP (SIP), and IVR</li><li class="leading-relaxed">Excellent Analytical and Troubleshooting skills</li><li class="leading-relaxed">Willingness to learn</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Nice To Have:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">End-user experience with CRM systems would be advantageous</li><li class="leading-relaxed">Knowledge of VoIP/SIP and ISDN basics</li></ul>Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paidWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

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Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

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Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

Forward Deployed Process Engineer

Consultant - Expert Services

Industrial Analyst - Business Operations

Senior Site Reliability Engineer

Software Engineer

Senior Site Reliability Engineer

Technical Project Manager

Enterprise Customer Success Manager

Principal Software Engineer, Backend Systems

Job Details