Enterprise Customer Success Manager
1 Year ago • 5 Years + • $125,000 PA - $160,000 PA
Customer Service
Job Description
Regrello is seeking an Enterprise Customer Success Manager to revolutionize automation in manufacturing and supply chain. You will be a strategic partner for complex enterprise customers, owning the entire customer lifecycle from onboarding to value realization. This role involves acting as a trusted advisor on AI-powered workflow transformation, partnering with Product, Engineering, and Services teams to drive adoption and retention. You will identify expansion opportunities, manage customer feedback, and represent Regrello with executive presence. The ideal candidate is customer-obsessed, curious about AI, and thrives in a fast-paced, high-growth startup environment, driving business value through strategic problem-solving.
Good To Have:
- Experience in supply chain or workflow systems preferred
- Ability to translate technology into customer outcomes
Must Have:
- 5+ years in Customer Success, Professional Services, or Consulting with enterprise SaaS
- Partner with and present to senior client executives
- Experience with complex enterprise software (ERP, MRP, supply chain, workflow)
- Strong project management skills
- Familiarity with Customer Success strategies
- Thrive in fast-paced, high-growth environments
- Customer-centric approach to problem solving
- Curiosity with AI and emerging technologies
- Ability to challenge norms and operate with ownership
Perks:
- Front-row seat to shape AI-powered supply chain transformation
- Influence customer strategy, product development, and company growth
- Exposure to and collaboration with executives
- Industry-leading compensation including significant equity ownership
- Comprehensive healthcare benefits (100% coverage for individuals and families)
- Quarterly in-person company offsites
Company Overview
Regrello is a dynamic 60(+)-person startup poised to revolutionize automation within manufacturing and supply chain. With the industry still reliant on outdated communication methods for managing $13T in annual shipments, we are tapping into a $220-billion market opportunity. Our team includes industry veterans from Oracle, Palantir, Apple, Amazon, Microsoft, Amplitude and McKinsey, all skilled in building billion-dollar businesses. We serve major electronics and automotive manufacturers globally and are backed by premier investors such as Andreessen Horowitz, Tiger Global, Mubadala, Bloomberg and Ram Shriram, the first investor in Google.
The Venture
In late 2020, Regrello embarked on a mission to transform the global manufacturing industry, which is hindered by inefficient and outdated processes. Our AI-driven platform is designed to eliminate significant inefficiencies in manufacturing operations, offering solutions where others see challenges. Our approach makes it easier to customize manufacturing and supply chain processes, which are typically bogged down by emails and spreadsheets. With a 2-3 year financial runway, we combine the agility of a startup with the stability for long-term growth.
Culture and Compensation
Regrello nurtures a customer-centric, product-driven environment, supporting a flexible, hybrid/remote work setup from our bases in the US and Mexico. We aim to attract the best talent in the industry by offering competitive compensation packages, including equity options and comprehensive health benefits.
The Problem We Solve
Regrello is reshaping how companies collaborate through a no-code platform that lets businesses easily build and manage their processes. Our platform supports both internal and external collaboration, enhanced by a robust workflow engine. Our advanced AI engine not only makes workflow analysis more efficient but also facilitates human natural language interactions, allowing users to develop solutions tailored to specific customer needs.
You
You are customer-obsessed and value being a trusted expert on both the solution and adoption best practices to help the largest manufacturers in the world adopt transformational AI technology. You have a deep curiosity to learn the customers’ unique culture and processes in order to tailor the best possible customer success program for their needs.
We are looking for someone who has:
- 5+ years of experience in Customer Success, Professional Services, or Consulting with a well-known enterprise SaaS solution
- Proven ability to partner with and present to senior client executives and cross-functional stakeholders
- Experience working with complex enterprise software (ERP, MRP, supply chain, or workflow systems preferred)
- Strong project management skills, including scope control, timeline ownership, and executive-ready reporting
- Familiarity with leading Customer Success strategies for onboarding, adoption, and long-term value realization
- Demonstrated ability to thrive in fast-paced, high-growth environments, with a willingness to wear multiple hats
- A strategic, customer-centric approach to problem solving to drive business value, not just resolve tickets
- Deep curiosity and fluency with AI and emerging technologies, with the ability to translate tech into customer outcomes
- Confidence challenging norms, working independently, and operating with a high degree of ownership
What you will do:
- Serve as the strategic partner and point of accountability for the success of our most complex enterprise customers
- Own the entire customer lifecycle — from onboarding and training through adoption, expansion, and measurable value realization
- Act as a trusted advisor and subject matter expert, guiding customers on best practices for implementation and AI-powered workflow transformation
- Partner cross-functionally with Product, Engineering, and Services teams to drive high adoption, satisfaction, and retention
- Identify new opportunities for use case expansion, influence key stakeholders, and foster customer advocacy
- Proactively manage customer feedback and critical issues with a focus on outcomes, not just escalation
- Represent Regrello with executive presence and credibility, acting as the voice of the customer internally and externally
What you will get:
- A front-row seat to shape the future of AI-powered supply chain transformation alongside industry pioneers
- The chance to build – influencing customer strategy, product development, and company growth
- Exposure to and collaboration with executives across manufacturing, supply chain, and Fortune 500 organizations, including travel opportunities
- Industry-leading compensation including significant equity ownership
- Comprehensive healthcare benefits, including 100% coverage for individuals and families (medical, dental, vision, life)
- Quarterly in-person company offsites to build connection, alignment, and momentum
Join Our Team
If you are passionate about transforming the manufacturing and supply chain industry with cutting-edge AI technology, Regrello is the place for you. We are looking for a customer-obsessed expert to help the world’s largest manufacturers adopt our innovative solutions. You will have the opportunity to shape the future of a high-growth startup, work with a world-class team, and enjoy a flexible remote work environment. With competitive compensation, including significant equity and comprehensive health benefits, you’ll be well-rewarded for your contributions.
Apply now to be part of our mission to revolutionize global manufacturing and supply chain processes.
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